P.C. Richard & Son Inc.

Customer is scheduled for service today When the tech went out on he attached a loose wire to the control and tested the dryer and it checked okWhy would he order any parts for a dryer that he just repaired and was working when he left??? We do not reimburse for down time while products are being repaired and at this time the customer is still under the manufacturers warranty not our extended warranty and they do not compensate for down time eitherWe do apologize that the dryer has failed to operate again and will order parts if needed depending on what our tech finds is wrong with it today

Cutomer must contact [redacted] the head of our Internet Department at [redacted] and he will be able to assist them

Tell us why here...According to the notes on our system from [redacted] ***, he has spoken to this customer and advised them that we cannot be responsible for delivery daamge for somthing that was delivered years agoBased on the pictures that he received from ***s Appliance the inner tub is damaged Customer should contact [redacted] again to see if repair is even possible because we are not going to replace the dishwasher in question due to the ***gth of time that has passed from the original delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was told initially that I would receive a technician on 12/ [redacted] and then told that would not work as I needed two technicians to complete the workNow, I am supposedly going to see two technicians on Friday, 12/*However, many promises have been made and broken In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Our contract states excatly what the customer states that it states, that we will replace the product with a comparable model "not to exceed the original purchase price" which means if the customer chooses a replacement product that is more than their original purchase price, then they have to pay the difference in priceIt also states that the contract will be satisfied when the old product is exchanged or replaced

From the phots taken and the information received it has been determined that this is not material defct it is physical damage caused by external forcesCorporate has reviewed the complain and did assign [redacted] to this matter and [redacted] has offered this customer a $store credit to reselect a new TV and also has given the customer different model numbers of TVs that they can purchase with that credit with no money out of pocket to themThis offer was made as a courtesy and not because any of this defect is covered by any warranty including Sony'sWe suggest that the customer contact [redacted] at [redacted] and take him up at the offer he has given them because that is all we are going to offer at this timeThey can also reach [redacted] at ###-###-#### if they wish to speak to him by telephone

Customer must contact the [redacted] for the store where the purchase was made in order to get what they want accomplishedHe can be reached at [redacted] This problem probably stems from the fact that this customer purchased a floor sample range from our [redacted] *** Clearance center and all floor samples are sold "as is"It will ultimately be up to [redacted] to decide what we should do in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Do to discourteous responses as soI was not warned, notified, or told in anyway about the terms or policies of the websiteYes the terms and policies are on the website, but I was not instructed to review before finalizing my purchase and was not told that it was their policyI was only informed that do to the difference being $1000, they were not going to honor the saleAs far as the refund is concerned, I believe they mean to say the refund is being processedAs of the time of their reply (215) no money was refunded back to my account; I was emailed a copy of the cancelled order and verbally told my money will be returned, possibly by the end of the week In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Paul Guiliano

Service is going out on 10/*/to inspect the TV in question and if it in fact does have burned in images we will authorize an exchange for a new TV

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved To whom it may concern, my complaint # [redacted] I wrote in a week ago about my refrigerator with PCRichardsI did get the problem rectified I got a voucher and was able to purchase a new oneI would also like to mention that the only person who listen to my problem and was very helpful and understood my situation [redacted] ***( [redacted] )Thank you Sincerely, [redacted]

The credit was issued today on invoice [redacted] This customer can go to any of our showrooms and they will be able to do the necessary paperwork to make the exchange once this customer reselects a new refrigeratorAt that time we will pick up the old and deliver the newAll the details are on that invoice on our computr system

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Are going in circle here? Here I thought I was dealing with a [redacted] or [redacted] from that Department or [redacted] since they (Service Department ) were the one's that told me to talk to the Store [redacted] , that him or [redacted] can do anything for me, that they do not have the AUTHORITY to do anything else In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here...We are not able to access the sale of this dryer from the information provided but if it is the wrong dryer that was delivered the customer should contact the [redacted] at the store where the purchase was made and he will arrange an exchangeBear in mind that if the customer did not pay for a dryer installation at the time of the sale that our drivers will only drop that dryer offDryer installation prices vary depending on if it is a gas dryer or an electric dryer and venting may be required which is an additional cost to the delivery charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The have not tried to resolve the issue by shipping the order to me or take their responsibility to cover part of my cost (timing/money) due to their misleading information (confirm the order/ship the order) and no notification to call back the order The reason they mentioned to call back the order from their reply is bank verification issueMy bank showed no issue with that charge and it was also released the chargeVerification issue may be just an excuseWe can do a three way meeting with the bank to verify these The fact is that I have wasted a lot of time on this as well as the convenience of my travelIn addition to this, currently all the stores have ended the promotion on this product and I have to spend a lot of more on the product compared with that one week agoAll of these are due to the seller's fault of sending out wrong (fraud) information (order confirmed, order shipped with tracking number, charged the money from my credit card) and no notification of the action to call back the orderDuring the whole process, I was totally fooled by the seller with the cost of timing/moneyThe seller should take responsibility for this Thanks [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Tell us why here...OkIf [redacted] is working on it the customer is in good handsHe will do his best to make things right

Tell us why here...New doors have been ordered from G.ENew doors take from to weeks to get because they are not a stock item and have to be manufacturedIf the customer does not want to wait for them or accept a damage allowance to keep their refrigerator as is, then they should contact the [redacted] at the store where their purchase was made and he will make arrangements to exchange the refrigerator in question for a new one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The problem was not resolvedI can't accept the resolutionThey had been to my house six times they say they fixed it and the next day the same problem happens I have to set up one more appointments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]