P.C. Richard & Son Inc.

They are marketing a 2014 [redacted] MacBook air on sale for $100.00 cheaper than this current model. It lists would include the 12 [redacted] month warranty, a temporary subscription of the [redacted] phone. No where on the page does it say it is a refurbished/used computer but It even came plastic wrapped to make it look as if it brand new. After I opened it and checked the computer info I found out that it had originally been purchased in January **, 2015 and already registered and 6 months into the manufacturer's warranty.
I've attached a link to the page:
http://www.pcrichard.com/Apple/Apple-MacBook-Air-11-6inch-Intel-Core-i5-Dual-Cor...⇄

Review: On June **, 2013, I requested that the store install three a/c into the window. Please note the a/c were already purchased from them last summer, and I only wanted to install the a/c into the windows. The appointment to have the installed was Saturday, June **, 2013. I cancelled the installation, because the company stated that they were going to send in three people to do the job. I explained that I didn't want or think it was needed to have that three guys do the job. I also felt uncomfortable having three guys crawling around my house and for safety purposes installing a/c. I cancelled out the same day the a/c were suppose to put into the window. I called the store manager, [redacted] to request a refund of $297.57 on June **, 2013; he stated that he processed my request. I called again on June **, 2013 as a follow up called to get the status when the refund was issued to me. The store office transferred me to the sales person, [redacted]. He stated that a refund was never issued, and that he will correct this matter. On Sunday, June **, 2013, I went physically went to the store, and spoke to the store manager [redacted], and he stated that a refund request was put in and I need to be patience and wait for it. I requested several times to have the store give a copy that refund was issued, and they keep on saying they can't give me one, because the refund was requested on the phone. Regardless the refund was request via the phone, it should have been documented on my account that an refund was issued, and it was not. I called up their customer service number several times during the week of July *, 2013, and they keep on stated that they spoke to the store manager that my refund was issued and I need to be patience for it. On called again on July *, 2013 the customer service number, and they stated that the installation was voided on June ** and that I should expect a refund. I am not getting any straight answer regarding my refund of $297.57.Desired Settlement: I want a refund check of $297.57.

Business

Response:

We apologize for the delay but the refund check was only processed today because the store had never cancelled this order until yesterday and therefore no check could be processed until the order was actually cancelled by the the store.

Review: We received ge frig from pc richards bought thru showroom but delivered from their [redacted] warehouse. Drivers were in hury and told me to sign that it was paid in full which I did. Mom noticed door did not shut autpmatically and we tried to get deliv people back but left. We called day of delivery to say the frig was defective but the salesperson and [redacted] were onvacatiob and didnt call back by a week latwr. I called and asked them to exchange the defective product because thw frog was wet and we r both medically ill and [redacted] and were lugging food into ice chests. They insisted on sendong pc richards tech following week who said it was not installed properly and adjusted dials on bottlm of unit but door atulStill didnt shut and freezer did not communicate w frig so condensate all over worsw than frig we discarded after twelve yrs. We r on [redacted] and dont have anywhere to place food and my insulinboxes are wet and other meds getting ruined. I got a [redacted] from plant microbe from wet greens and we lost several hundred dollars on green produce I need to juice for my [redacted]. We have sufferes greatly. The [redacted] at showroom told me ita like when u buy a car from the showroom and it has a problem you take it back to service and not to the ahowroom. I explained if its defwctive on arrival u take it back to showroom not to service. Pc richards insisted they wouldnt help two ill individuals and we had to ha e ge come which we did. The ge person was abusive which we reported. He said the gasket was defective and wanted to fix it with vaseline and when we refused he claimed we were hoatile to his work and left and the ge call center mocked us by repeating themaelves and rwfusong all our concerns from being addresses. I wrote an email to pc richards the precious saturday and to date they have not responded tho their motto isbpc richards carees. We have asked that the defwctive unit is pc richards responsibility for delivering it that way or refund so we can afford to get anothwrDesired Settlement: We would like the unit immediately removed by pc richardsand eithwr a refund on our card so we can get a unit elsewhere or a replacement that we r given time to check out before delivery people leave. It makes mw ashamed to livebin cojntey where us small people can be abuaed and humiliated and have to cart frig stuf to oce chests and lose money and have to wash out frig w balance provlems when this is big corporation and we also request two hundred dollars compenaation for the rotted vefetables

Business

Response:

We have placed a return authorization on this customers invoice [redacted] so that they can now contact the [redacted] at our [redacted] store so he can process an exchange of the refrigerator in question for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

one of the [redacted]s, named [redacted] is the one who repetitively harassed us with the analogy of the dealership and said he had no time to talk and he stopped accommodating my phrenic nerve disorder. please request that we get the 250 dollar compensation for the rotted vegetables and the ice chest and that the [redacted] email me the return authorization and a list of scheduled times to replace the item so I don't have to speak. and please make sure they allow us time to examine the new unit to make sure we are satisfied it is working on delivery. thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

This issue has to be resolved by the store [redacted] or his [redacted]. We suggest that the customer contact the [redacted] for that store at [redacted] if they have not been satisfied with the [redacted] of that store.

Review: I purchased a service contract on a KitchenAid refrigerator with a 10-year service agreement on September **, 2013. When I attempted to schedule service on this refrigerator on May **, 2016 (broken gasket and open door alarm), I twice provided P C Richard with the sample acord form (requesting insurance certificates for liability and workers comp) that is required by my NYC apartment house. I have followed up on several occasions by telephone to receive the required certificates of insurance, and to re-schedule service at least four times. Despite many promises that the certificate would be sent, I have received no certificate of insurance. I am therefore unable to obtain the refrigerator repair.Desired Settlement: P C Richard has failed to provide me with the services that I paid for when I purchased the service agreement. I therefore request a full refund of the cost of the service agreement. I will no longer use P C Richard to purchase any items. I will use an alternate vendor for all purchases and for all repair service.

Business

Response:

Tell us why here...According to our records this customer is scheduled for service on Monday 6/**/16. If that is not the case, I suggest that they call us at ###-###-#### and have the telephone representative get a supervisor to speak with them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There is no service scheduled for Monday June **. That is a fiction. I have cancelled service at least four times since requesting service on May **, because I had no insurance certificates, despite my twice sending a sample to P C Richard. The first sample insurance form was sent on May **, the second was send on Wednesday **. I have received no answers from the call center except that the request was sent to the insurance company. On Friday, June * I was told that I would receive the insurance certificates by 4:30 PM and it was never received.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...I repeat once again that there is in fact a service call scheduled for Monday June [redacted] between the hours of 1pm and 5pm. If a COI is needed this customer should contact our appliance service manager directly a[redacted] or call him at ###-###-####. I have no problem refunding their service contract in full at this time but before I do that they should be made aware that all future service calls will be on a COD basis.. They should give Michael their invoice number [redacted] so that he will be better able to assist them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not schedule service for June **. That is a fiction. Since May ** I have called several times, and since the first day I attempted to get a COI, after having twice sent a sample acord form to PC Richard. I have had to reschedule service four times because I did not receive a COI. I called today and was told that a manager or supervisor would call me back before 5 PM and I did not receive a call or email. In the past service from PC Richard was acceptable, which is why I bought a service contract. The unresponsive service since May ** is wholly unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I built a new home and I purchased (5) appliances (dishwasher, microwave, stove, washing machine and clothes dryer) from PC Richards & Sons at the same time with service contracts for each appliance. I spent a total of $3,640.81 for items purchased on 12/**/13 around 1:17pm but the items were not delivered until 1/**/13 around 3:56pm. Since the appliances have been delivered to my residence the appliances were not able to be used until 12/**/13. The City of [redacted] did not allow me to reside in my new home until full construction was completed in my home. I had to receive the certificate of occupancy to be allowed to reside in my house by the city of [redacted] and I received it on 12/**/13. Since 12/**/13 I have placed several service calls for the washing machine together with the clothes dryer. At least between 4 to 5 times PC Richards sent out a technician and each time they claimed it was fixed and I had to miss days of work to wait all day for a technician to come and fix it with no estimated time of arrival. If I asked the technician to place the next appointment early they would tell me, I would have to inconvenience myself and call a ###-###-#### and ask them for the time but not make the appointment the technician does, which made no sense. After calling the ###-###-#### you would be on a hold time 15-20 minutes and the phone rings as if you are being connected to a representative and a silence is on the phone you say hello 3 times and the phone disconnects on you. You call back and wait again another 20-25 minutes now for the same thing to happen again. I advised the technician I do not want the machines I have warranties I paid for why am I still getting the run around or why have I not received new machines or replaced machines or completely different machines and the response well the company PC Richards calls the manufacturer and they say it can be fixed or there is no problem. I want new machines and PC Richards and [redacted] are refusing each company tells me to deal with the other one.Desired Settlement: Either a refund so I can buy something else or I want new machines but a different model that does what it says.

Business

Response:

Tell us why here...This customer has a service call scheduled on the washer for 2/*/15. Under the terms of our extended warranty the products will not be exchanged unless they are deemed unrepairable or uneconomical to repair by our technicians or any 3rd party technician or by the manufacturer. This customer also has another issue because as far as anyone is concerned all their warranties began on the day that the appliances were delivered. In fact as a result of that their extended warranties with us expired on 1/**/15 and their manufacturers warranty expired on 1/**/14. We are still running the service call on 2/*/15 at no cost to the customer but a replacement is not an option at this time or until we receive the techs report from that service call.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i have an additional warranty I paid for anther year so they are not advising you the truth. Also they are claiming since I received the items I have been complaining that s proof I had several problems wth both items. I never complained about the other three items & I paid them in full long before th amont of time I was given to pay items off. I am beyond upset because how can they say only to fix items that is not what the warranty entails. I can not take any more time from work to wait until a technician decides to call me to tell me when they are coming and their 4hour time limit always goes over and they come at the last minute they stay 20 minutes and say items are working for them not to work. How is this acceptable? I advised the technician yesterday I was going to place a complaint with Revdex.com and this is their response. What do I pay extra warranties for? And this company is not doing anything for me for free. I am not losing anymore work days for them not to correct the problems! The only reason they said they are coming Saturday is because the washer has within the unit broken wires caused when the washer spins & the piece has to come from the manufacturers to be fixed with 2 workers present. I told them after they fix this again if it breaks or does not work when do I get another washer or dryer they said I have to talk to corporate office if they consider to give me replacements but probably not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Ok, if the issue is not resolved on this service call we will offer a credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the General Electric washing machine model# WDSR2080DAWW from P.C. [redacted] on July [redacted], 2006 with the extended 5 year warranty for $299.97 + $109.99 = $498.26. From the point the washing machine was delivered the product was manufacture defective. The machine would fill up with water but wouldn't wash or spin. I contacted P.C. [redacted] service center dept and they placed a ticket to have G.E. come to service the washing machine. Upon the GE repairman servicing the machine, he stated that the washing machine was "shipped with a bad motor and this model machine has a known defect". I asked him why didn't PC [redacted] stop selling the product.

From that point on I had to keep calling PC [redacted] tech dept to have them dispatch a serviceman due to the machine not washing, spinning, or even powering on. I had to contact their support center again for the timer not working. They claimed to fix it but it happened again. The repairman noticed the issue. Last time I called, the power cord needed to be replaced since the machine wasn't powering on. I had to pay $300 out of my pocket to have the GE repairman fix the issue.

Now the machine is back to now washing the clothes or spinning during the rinse cycle.

I would like a new machine or my money refunded.

I have my original receipt as well the GE Appliance receipt showing they had to come to fix the defective motor.Desired Settlement: I would like PC [redacted] to either refund me my money or replace my washing machine with a new defective free model.

Business

Response:

That is not a reasonable request since this customers service contract with us expired in 2011. We have never received any service information from G.E. regrading a recall of this model due to the defect that this customer is claiming that the G.E. tech told them.l

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The GE Tech that came to my house to repair the washing machine told me that the washing machine had a recalled part that was defective, and that it needed to be replaced. I still have the repair receipt from the PC [redacted] store when I bought the washing machine, as well as from GE when the tech came.

Please also look at this website that indicates the washing machine model has always been defective. The Defects range from bad timer on the washing machine, water not rinsing out during the rinse cycle, water over flowing in the basin, agitor not moving/spinning during the rinse cycle:

I would like a replacement, or a refund.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated previously, this unit is 8 years old and their extended warranty with us expired in 2011. All oour obligations regarding this product ended in 2011 when the extended warranty ended. We cannot be expected to be responsible for products that we did not manufacture forever. This customers request is not a reasonable one. If there were a manufactures recall on this product we would have been notified of that and if the customer registered the product with the manufacturer, they also would have been contacted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Revdex.com, please intervene in this. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Me and my wife have unauthorized charges on my store card that max my card out. With 3 different charges in one day.I told P.C RICHARDS/ GE CAPITAL RETAIL BANK that I have become a victim to identity theft. I ask them for proof, all they have is a forged signed sales slip. I have more then enough proof that's not my signature in my home loan paper work from 2012 . Also the same thing happened to my home depot /citi account around the same time as P.C Richards account. home depot took care of it with no problem there more professional. P.C RICHARD keep telling to settle it with the other party but there saying I made the charges . GE CAPITAL not trying to resolve this they just want there money no matter who pays it. this are not my charges I payed this account off in June of 2013 and forgot about it should of closed it but I didn't.Desired Settlement: I want them to take this unauthorized charges off my account and close my account....

Business

Response:

PC Richard does not have anything to do with billing. This customer will have to settle this dispute with the bank, GE Capital. All we can do is to supply the bank with copies of the transactions

Review: Disclosure of personal information & debt ratio to another individual other than myself by a representative of PC Richard & Son in an attempt to collect a debt and to have a location for me..

Harassment by a PC Richards & Son to an individual other than myself by a representative of PC Richard & Son in an attempt to collect a debt. Numerous phone calls to other individuals not associated with debt and the business location in an attempt to collect debt

Threatening comments : I am trying to be nice, but she is leaving me no other options but to do what I have to do!!

Lack of communication between representatives regarding the account between Nicole & Billy regarding willingness to come into the store to make a paymentDesired Settlement: I would like an apology in writing from the District Manager/Distribution Manager Billy G[redacted] ( Spelling of last name may be incorrect) for disclosing my personal information regarding my balance owed to the company to another person other than myself. He called another number that was not listed for this purchase and spoke to those individuals asking for a Leslie and proceeded to give information regarding the debt , the amount owed . He stated that he did a google search. This is an invasion of an individual rights and privacy.

I would also like the balance that is due of $ 4,060.84 dollars to be dissolved as a credit. I am requesting this due the harassment& threatening comments that was done by this individual stated " I am trying to be nice, but she is leaving me no other options but to do what I have to do !!" She owes PC Richards & Son this money . He also called the individual who he disclosed the information to at 4 times. As well as he called the business location several times asking the receptionist for person information on the owner

Business

Response:

Tell us why here...Customer should contact Billy G[redacted] at [redacted] to resolve this issue directly with him. It is not possible for anyone other than Billy to offer the apology that they are looking for on his behalf especially since we do not have any of the facts regarding this entire affair.

Review: I PURCHASED A SAMSUNG .MODEL RF260BA. REFRIGERATOR. PROBLEM SINCE DAY OF PURCHASED FEB **.2013. DOOR NOT LINED CORRECTLY CAUSING ME TO LOSE FOOD THAT HAS GONE BAD. REPAIR MAIN FROM PC RICHARDS REPAIRED. AGAIN ANOTHER PROBLEM FREEZER DOESNT WORK ALOT OF FROST. A REPAIR MAN FROM PC RICHARDS DID ANOTHER REPAIR. SAME PROBLEM SO NOW CONTACTED SAMSUNG THEY FOUND ANOTHER PROBLEM DID A REPAIR. THIS WILL BE THE FORTH TIME A REPAIR MAN IS NEEDED. I SPOKE WITH PC RICHARDS AT THE KINGS HWY LOCATION AND THERE HEAQUARTERS OFFICE REQUESTING THAT THEY WOULD PLEASE ISSUE A STORE CREDT TO EXCHANGE FOR A DIFFERENT MODEL EQUAL OR LESS WITH CREDIT AVAILABLE FOR FUTURE PURCHASED.Desired Settlement: EXCHANGE FOR DIFFERENT PRODUCT. ANY REMAINING BALANCE REFUND OR STORE CREDIT.

Business

Response:

Someone from our office spoke with the customer on 9/** and informed them that Samsung is sending one of their own techs to the customers home on 9/**. Customer is aware of this. If Samsung cannot resolve the issue then we will be able to authorize a return authorization so that the customer can exchange the refrigerator for a new one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Denied by samsung because they where nt aware of PC Richards 2 repairs with vital information missing. I've spoke with samsung rep. [redacted].

whom has provided me a receipt Transaction ticket [redacted]. I've been approved for store credit at any PC Location. Exchange Ticket [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

That is great news. I see that the store has already processed the exchange for the customer and all they have to do is to call the store and they will date the exchange for them.

Review: on 7-*-13 I went to pc Richard& son and paid in full including installation of a amp and tweeter's for my vehicle. I was told by the installer to bring the vehicle back the following Wednesday 7-**-13. My wife called the said business and talked to the installer the tweeter's were in so she asked him to bring the vehicle there...He said no because he was swamped. I requested my wife to go there and return the amp and get my money back. My wife called me and said the Manager said he couldn't he didn't have enough money. The manager told my wife they would call her today 7-**-13 to pick the refund up. No phone call. $310. is nothing to sneeze at. I have said receipts in my possession.Desired Settlement: I would like them to act like a Business and refund my money. And always remember "The Customer is always right".

Business

Response:

Order was cancelled and cash refund was issued on 7/**/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July/August 2012, my husband and I purchased stainless appliances (refrigerator, stove and dishwasher). We also paid $125.00 for the installation of the dishwasher. A working dishwasher has been in the same spot for 20 years. We just wanted to update our kitchen with stainless steel appliances since our son was getting married. This kitchen is rarely used as we have a second kitchen off our patio that we use daily. I did not notice that the dishwasher was not draining the water until xmas of 2012 when I have company and we eat upstairs and I use the dishwasher. Numerous calls later and numerous attempts to fix the problem have been unsuccessful. PC Richards even replaced the dishwasher but the same problem is reoccurring. Today, another technician came and he told me that the drain hose needs to be replaced. Well I am amazed...the dishwasher comes with the hose yet they never put that one in. They use the existing one. Last time I was asked to pay an additional $65.00 because that was needed to fix the problem. We did pay and PC Richard did reimburse me. However, I still do not have a working dishwasher. How difficult, if they (the technicians) do this for a living, fix my dishwasher to drain. I don't feel this is an outrageous request. I bought a dishwasher, I paid the installation fee, yet the dishwasher (a year later) and has not worked from day one. Since December 2012, I have complained numerous times.Desired Settlement: I want my dishwasher fixed immediately. I am tired of the various technicians that have come and no one is able to solve my problem. I want someone who is competent and knows what they are doing. I want them to install the dishwasher the way it should have been with the hose that comes with the new washers. I want the installation to be done correctly. I also want, since I purchased insurance for the dishwasher, to be extended since it never worked from day one.

Business

Response:

The dishwasher in question was just exchanged for a new one on 6/*/13. If that uniit is the one that this complaint is about, the customer should call us at ###-###-#### and have the telephone representative connect them to a supervisor so that we can set up a re-installation of that dishwasher if that needs to be done. The customer is under the manufacturers warranty G.E. until 6/*/14 and if they need that unit to be serviced they can call G.E. directly as our contract does not even kick in until 6/*/14 so we have no reason to extend that.

Review: I received a GE refrigerator with dents on the door and reported to the retailer. I has been nearly 4 weeks and many phone calls to inquire about the status of the situation. This situation is being handled by the [redacted] who stated originally that it take up to 2 to3 weeks to get the consumer a new door from the manufacturer. I have made many inquiries and I still did not get a definitive date when the door is arriving. The service here at PC Richards has been extremely derelict and complacent at best after I had paid in full for the item. I will not ever use them again because they do not live up to any expectations from their advertisments.Desired Settlement: I just want a new door replaced

Business

Response:

Tell us why here...New doors have been ordered from G.E. New doors take from 8 to 10 weeks to get because they are not a stock item and have to be manufactured. If the customer does not want to wait for them or accept a damage allowance to keep their refrigerator as is, then they should contact the [redacted] at the store where their purchase was made and he will make arrangements to exchange the refrigerator in question for a new one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been satisfied and I am still waiting replacement of the damaged door. I was never told originally that it would take 8 to 10 weeks to order as well. PC RIchards has NOT been consistent in their communication and they keep making promises which are constantly being delay. They did not make any damaged goods offer as well which would be unacceptable to me anyway. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...I do not blame the customer for being upset but if they contact the [redacted] store where their purchase was made and speak to the [redacted] they have been offered an exchange for a brand new refrigerator if they do not want to wait for the new doors to arrive. Have them give the [redacted] their invoice number [redacted]. It looks like the paperwork has already been done and all they have to do is give the [redacted] the day that they want the exchange to be done.

Review: I bought a Sony 60" TV model#60w850B From P.C. Richard & Son the store locate on [redacted] on September 2014. When I had went on to buy the TV the salesperson tell me that I should get their extended warranty because is better than the Sony offer since P.C. Richard & Son warranty cover anything that can happen to the TV from a defective TV to a fall from the TV stand or wall and if P. C. Richard & Son can't fix it they will replace it for another TV no to exceed the original purchased price, believing on his word I purchase the extended warranty and should keep me worry free. When I got home I decide to change the look of my living room (paint, new furniture)so I put the TV in a bedroom that is not been used and the TV will be out the way, it took me 3 month to fix the living room and during that time I didn't check the TV when I bought it from the store and since I'M an old customer and every time I buy a product from them I never have a problem with it and since I got the extended warranty I didn't need to worry, in the month of December I finish with the living room and it was time to set the TV witch I did but when I put it on and after a few minute that the TV set and look for cable or internet it come on and I notice some lines in the right side of the screen of the TV that got me confused and I went to the store were I bought the TV were another salesperson listen to my problem and tell me the first step is to make an appointment with service with the tech department witch he did after a few days the tech person show up and take a look to the TV put it on were he see the lines and tell me that the panel(screen)is broken so I ask what the next step, his answer was none since the warranty that I bought do not cover physical damage but to wait for a call from his boss to make it official, I waited for two(2)week for the call and never came so I decide to call them witch I did that when the tell me that I should go to the store and talk to [redacted]Desired Settlement: the [redacted] explain to me that the warranty that I bought do not cover the panel and I ask why should I buy the same warranty that Sony offer for free his answer was that their is more easy for customer. What sad is the I'M and old customer going back to the 80's and never had a problem were I recommend my family and friend. I just want and exchange the TV or I will be willing to upgrade to other one and I will pay the difference in $$$$;my case # is [redacted]

Business

Response:

Tell us why here...At the present time this customer is under the manufacturers warranty from Sony and they do not cover physical damage to TVs and neither does our extended warranty. Customer can read that in the instruction manual that came with the TV and if he does not have a copy of our extended warranty we can send him a copy so that he can see that we also do not cover physical damage. All we can do for this customer at this time is to refund the extended warranty that he purchased from us since it will be useless since the TV is broken and cannot be repaired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sir that not what I bought from you salesperson and not what he told me and I will repeat why will I buy a warranty that cover the same and run together with Sony warranty when the Sony warranty is for free and I do have a witness to what he said.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...That is not something that we can do from this venue. Customer must contact our service [redacted] at [redacted] and see what they can do to resolve this issue. [redacted] will probably have pictures of the damaged screen taken by our tech at the time that the service call was run and will be able to determine if damage is due to manufacturers defect or from an external source. He woild be the only person to determine if an exchange is warranted or not. If the customer is not satisfied with his decision then they will have to go to other venues to persue their request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Are going in circle here? Here I thought I was dealing with a [redacted] or [redacted] from that Department or [redacted] since they (Service Department ) were the one's that told me to talk to the Store [redacted], that him or [redacted] can do anything for me, that they do not have the AUTHORITY to do anything else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We purchased our LG Washer WW3470HWA on 11/**/2012 after losing old washer during hurricane Sandy. We have purchased 5years Service Agreement with PC Richards at the time of purchase, and PC Richard delivered and installed the machine. Since purchase, washer is randomly leaking, after every [redacted] or [redacted] wash. During these 20 months we have called for service more than 7 times. Technicians could not fix the issue. All time they invent different explanations: bad location for the washer, bad installation, incorrect usage, need new parts. When they have ordered replacement parts, another technician came and told us it will not help in our case and did not install them. Last reason for leak was that we have placed washer in incorrect spot. (Btw, old washer stood there for many years and never leaked). We have called several times to give us credit toward purchase (at PC Richard) another washer. They refuse to do it. This is violation of our Service Agreement (item #1).Desired Settlement: Get credit $849.97 + $73.31 (tax) toward purchase of replacement washer

Business

Response:

Our tech was out to service this unit on 7/**/14 and has reported that the customer needs a plumber because the drain needs to be properly connected or this unit will never operate properly. Their drain is connected to a rubber hose which goes into their ceiling and across their cieling for about 8 feet then goes around their heating system and then into the drain which is way too long and is causing all the drainage problems. To exchange the washer would not solve anything unless they first get a plumber to redirect the hook up for them.

Review: I purchased a new Viking Under Counter Refrigerator Drawer from P.C. Richards on 2/**/2013. The purchase price was $2250. I also purchased a 5 year Extended Service Protection Agreement at the same time for $399.99. About 3 weeks ago I initiated conversations with Viking Service Center and P.C. Richards regarding a defect in the material of the refrigerator casing. When I pulled the unit out for the first time since it was installed, I noticed that the top of the unit was corroding and falling apart. If it was a spot or two of corrosion I wouldn't be concerned, but it runs the entire length of the front of the unit and will clearly only continue to get worse.. Viking says that the until is no longer under the manufacturers warranty and that it need to be resolved with P.C. Richards. P.C. Richards says their extended warranties don't cover rust. I believe this problem is bigger than "appliance rust" and it is a defect in the manufacturing materials. A top-of-the-line product like this should not be falling apart. Unfortunately, I'm caught in the middle between the manufacturer and the seller and neither will take any responsibility. I'd appreciate some help from the Revdex.com on a way to get this appliance properly repaired and/or replaced. As it stands right now, I paid a lot of money for an expensive and reputable appliance and $399.99 for an additional comprehensive service warranty that I believe should cover this type of materials defect.Desired Settlement: P.C. Richards should repair or replace the product. If they won't do either of those - I'd gladly take a refund and they can have the refrigerator back.

Business

Response:

Tell us why here...Customer should call us at ###-###-#### and have a telephone representative set up a service call with Viking to get a second opinion as to what the real issue is. If it is a rust issue our extended warranty does not cover rust and that is stated in the policy however if it is something that can be repaired that is covered under our extended warranty then we will have it repaired under the terms of the extended warranty with this customer.

Review: I would like PC Richards to honor their Policy, Warranty, and Agreement within a reasonable time period while acting professional while doing so. The TV has been serviced twice to this day, first on Thursday, March [redacted] 2014 when I undertook [redacted] as a client and needed multiple working televisions. There's absolutely no record of this first service in which I dropped off the 50inch television as well as funded my own transportation from my previous New York City address which was at [redacted] to the location in which the television was purchased as I was directed from the employee at the PC Richards location where the purchase was made ([redacted]) after I dropped off the television I asked for some form of documentation as they immediately retrieved the television from the vehicle I used and started trolling it to the back of the store. I was told my name was in the system that they could locate it that way and I said well my address and number changed and the [redacted] took it down. At this point the TV had been transported to the back of the store and was set aside in plain view in the back of the store by the large appliances that were on display (washers, dryers, refrigerators, etc.) I asked again for a receipt and was told I would receive a call by the following Tuesday for arrangements to pick the TV back up that they had to send it to “The Shop” I asked for my TV back at this point because they acted very suspicious but they assured me again and again and again that my television would be fine and I have the store number my receipt of purchase etc. if in case anything does go wrong. I then left the store waiting for a call on Tuesday the [redacted] which I did not receive so I called the store with my friend who was ready to help me pick it back up and they said it got delayed because of the holiday. I then ask the man whom I spoke with how St. Patrick’s Day affected repairs to my television and he said that “the Shop” was closed, again referring to the Farmingdale Location I presume as “The Shop”. Well after numerous attempts and finally another week that had passed I immediately went straight to the store in [redacted] (Store# **) with my wife and I asked for [redacted] who was the salesmen who assisted with the sale of the TV in the first place. Of course he wasn’t in they said and that they don’t remember a [redacted]…I then become a lot more imperative and asked for a store [redacted] who wasn’t there because [redacted] was on lunch break. While waiting for the [redacted] to conclude their lunch and return an employee approached me and said my television had been in the back and someone must have misplaced it when it returned from “The Shop” I asked how a 50inch television could mistakenly be misplaced and not seen and was told they have much larger TVs and appliances in the back that it was a common mistake. I ignored the sarcastic remark and asked what was wrong with my television and did they resolve the problem or problems and they said they don’t know that I would have to contact Farmingdale location for exact details. I said well the TV works now right? Two male employees assured me “YES!!” at this point me and my wife drove the television back to our NYC apartment with the television which the [redacted] kindly helped load into the vehicle. (The TV was wrapped up with cardboard corners and foam and tapped for support so I figured it was legit and the process of fulfilling the servicing was just odd so I forgot about the whole mess thanked and tipped the man who helped and was professional and kept apologizing. We proceeded home put the television back where it was then plugged it up and turned it on and picture looked absolutely perfect like before. No scratches or dings located on the TV so it’s as if it were brand new again. We shut it off and later that evening invited 10 or so people over to watch a movie and have a little get together for celebration of our signing with a major client [redacted]. I’d say with about an hour or so into the movie the screen blacked out yet again embarrassing moment when you’re entertaining guests and your TV with less than 10 hours of total use, that was bought brand new, not tot mention the sound still worked which made matters even more embarrassing. The following day I call the same [redacted] PC Richards (Store#**) they said they replaced the “motherboard I believe even though it looked perfectly fine and they said only other option is to bring back the TV and purchase a new display and I said this is covered and they told me no. I hung up immediately and called the Farmingdale location on April [redacted], 2014 at 12:51 P.M. EST. At the number ###-###-#### and finally got through to a [redacted] by the name of [redacted] who said he would take necessary steps to resolving this matter in a time sensitive manner and that he understood my frustration. He concluded he would get back to me the following day in which he would have answers to if he could get approval from a store [redacted] on [redacted] street PC Richard and Son in NYC to issue me store credit that the TV I have is no longer able to be replaced because they don’t have it, he also said the odds were unlikely because the TV has to be serviced first which it was but there is no record of it (Someone didn’t do their job whether it be from the [redacted] location or the Farmingdale location and I told him I would by no means hang over a $1,200 piece of equipment again because for all I know they could lose the TV this time and “just not have a record of it again” After or agreements and what seemed to be understanding by both parties I agreed to let them service the TV yet again for a second time but only if I could receive a temporary replacement of equal quality to use during the duration of the service to my TV and he said he would speak with the [redacted] at [redacted] in Manhattan and resolve this issue promptly beings I just signed a huge client which requires me to not only have one working TV but several working TVs. I never heard back from [redacted] the following day and I left him two detailed voicemails repeating my name and contact information as well as the invoice number and got no response. I placed these calls to his “Direct Line” as well as two follow up calls Thursday after when we had first spoke as well. My cell phone records indicate an outgoing call to his “Direct Line” ###-###-#### on April [redacted], 2014 at 3:12 P.M. that lasted for 1-minute (I left a voicemail) as well as a second attempt at 6:15 P.M. also on April [redacted]2014 which this call shows it lasted a total of 57 seconds (I left a second voicemail, very detailed and understandable information as to who I was, the invoice number, my name, number and even repeated it just in case he had forgotten) Friday came along and when 4:12 P.M. came along and I had not heard from [redacted] I immediately called to follow up beings he had promised answers if not conclusions to the dilemma we were facing. Again my cell phone records indicate yet another failed attempt to reach [redacted] at 4:12 P.M. EST on Friday April [redacted], 2014 which lasted 1 minute in which I left a third voicemail then got curious as to why he was/could be avoiding returning my call. I then call the ###-###-#### who got [redacted] on the line who immediately hung up when I said my name and that we spoke a few days ago pertaining the TV situation where there was no service record etc etc. at least I got enough information in until I could hear the dial tone meaning he had hung up or somehow may have lost service but after two more attempts to his direct line and one more attempt to the ###-###-#### number who stated [redacted] wasn’t in could they take a message I then knew he was purposely avoiding my calls which is by far the most disrespectful thing to do to a customer especially one who frequently uses PC Richards along with all of my colleagues and peers and employees who have all joined the PC Richards Family in purchasing all of their household items from PC Richards. I called the store on [redacted] in New York, NY yesterday, Friday April [redacted]and asked to speak with a [redacted] and they transferred me to someone by the name of [redacted] who was at first very polite and said he would call me back after he spoke with [redacted] and he never did so I called the store again before they closed and asked to speak with him again and they asked for my name and then said hold on. Once the person on the phone returned they said sorry [redacted] left maybe you can try again next week. I had my wife call and ask for [redacted] 20 minutes or so later and she got transferred to him no problem and I got on the phone and told him that the last person I spoke with said he had left and he said he didn’t know why but he said he hadn’t spoken with [redacted] yet that he would contact the corporate office to see if he can issue a store credit for the TV based off of all the stress and circumstances and he vouched to call me by noon the following day, which would be today, Saturday, April [redacted]2014 and that he would have answers for sure. I gave him my email address and reminded him that if I didn’t hear from him by noon like he’d promised with any such information that I would immediately assume that they neither himself or [redacted] are taking this matter seriously and I would have to take the next steps to resolving the issue. He agreed and said he’s a man of his word and I’d hear from him by noon today (I even said if a delay or anything pops up to let me know just be courteous and stick to your word please) Well noon passed and again I was misled and my time was wasted again. I called at 12:18 PM EST. and relayed my number and full name to a gentleman who said he would give it to [redacted] when he walked in that he’d been running a bit late today. I waited patiently for any sort of communication even a dove with a note at this point would have been sufficient enough to show that at least the problem was being addressed but of course I was misled and had to do his job for him and call him back which happened at 4:50 PM and lasted for 5 minutes in which he stalled and said that he would have to wait until Monday and I said have you attempted to reach [redacted] or anyone in the Corporate office in regards to this situation we have and he said yes and kept assuring me Monday. I’m through dealing with this nonsense and provocative avoidance by not only employees but [redacted]s and two with the same mentality of they want to help but they don’t want to do any work in the process. So not only was the 2 year Contract, Policy, Warranty, Agreement breached but it was done in the utmost rude and [redacted] way possible. As a loyal and frequent customer and supporter of this company I deserve and expect the same exact form of customer service as I always have received, and never have I ever in my life wasted so much time in believing employees who call themselves [redacted]s. Whoever reads this should very well address these two individuals and go over the store policy and maybe send them back to training because they’re slowly creating a bad image for the name of your company not to mention shoeing aside who knows how many customers with similar problems and I know from experience that no PC Richard and son employee has ever acted this way around me and especially people who labels themselves as [redacted]s. All I wanted was the exact same TV that works that I can’t afford to keep wasting my time with this matter and now I have already purchased several brand new televisions from Best Buy because like I made clear to both [redacted]s I signed with a big client which requires me to have multiple televisions and now I’m stuck with a defect TV that’s been serviced once but oddly no record of it and the fact that no one has helped and that they want to service it again is absurd, time consuming, and obviously the first servicing of the television didn’t work so why waste even more money on replacing parts that are in so called “perfect condition” if no one can identify the problem. I’m at a loss of words by the lack of effort and multiple excuses brought to me and I really hope that these two “[redacted]s” are reprimanded for their approach, which are clearly not company standards. I wish to resolve this matter still but if no one assists me from this level then that’s understood as well and I will pursue the next necessary steps which I have had all opportunity to exercise but have been patient and cooperative and I expect the same from the opposing party.

Thank you

###-###-####Desired Settlement: A letter of apology from both [redacted] and [redacted].

At this point a store credit in the amount of the TV's current Value (Including reimbursement of the 2 year protection plan, beings it was breached) to any PC Richard and son in the NYC area but not at the [redacted] Manhattan location nor at the [redacted] (Store#[redacted]) location.

Also upon return of my defect television I would also like to know what the final result as to why a television with less than 10 hours of use mysteriously malfunctions the way it did when the results do or if the results ever come back. I will also contact [redacted] directly to see if they have had any issues with this particular model etc before like this.

Business

Response:

Customer must contact our TV service [redacted] at [redacted] or they can call him at ###-###-#### to resolve this issue.

Review: Hi,

I bought LG La7400 TV from your store at 1984 86th street in brooklyn, ny on 12/**/2013 for $1,524.22 ($199.99 protection plan included). The price of TV was 1,199.99.

Several days later I found lower price (by $300) at Microcenter store at [redacted]. That store is selling this model of TV for $899. This is B&M store located in Westbury, NY. Here is the link for this TV at Microcenter's site : [redacted]

According to your "Low Price Guarantee", If within 30 days of your purchase from P.C. Richard & Son you should see a lower advertised price from any "[redacted]" or "Authorized* Online" retailer, we will gladly mail you a check for 100% of the difference.

I went to talk to a sales representative at your store and got worst possible customer service I have ever experienced in my life. He was rude. He did not give any valid reasons and denied to honor your "Low Price Guarantee Policy". Next day I went to store again and talked to a manager, John Russo. Again, I was denied. His reasoning is ridiculous. He said he didn't know Microcenter store, if it was BestBuy, he would have honored corporate policy. He claimed that LG controls the price and didn't let him sell TV at less price. What a load of BS. He also claimed that Microcenter is not authorized LG reseller. When I told him that it was and advised him to check it through online, he could not make up any other reasons and rudely said that he didn't care and was not going to honor "Low Price Guarantee".

It's the worst, worst customer experience I have ever had. Because that sales representative and his manager could not make up valid reasons to turn me down, they just blatantly and rudely denied all my claims.

Here is the link of LG authorized resellers and as you can see Micro Center is indeed authorized reseller. [redacted]

Please help me with this issue. I was so hurt that I decided to write to you (Revdex.com), after several times of trying to resolve problem with business itself.

Thanks for your help!

[redacted]Desired Settlement: We want to be granted the "Low Price Guarantee" policy of P.C. Richards and Son, which we are acceptable for, but for some reason at that particular store, the manager failed to meet our demands. So we want to get our 300$ difference in cash.

Business

Response:

This customer should just go back to the store where they made the purchase with their invoice because we are now selling that model For 1187.99 so I have no idea what the problem is.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the price I bought for, was actually $1199.99 . And I told you the price with taxes and coverage ($1500,as it appeared on receipt) but $1199 is the TV itself. What I'm asking for is to be granted a "low price guarantee" which was for some reason violated by your sale representative and manager. And I want my $300 difference. Because comparing to official LG retailer- Microcenter, they sell that same TV model for $899.99

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Microcenter is not a bait and switch operation. It's much more reputable merchant than you are. Check [redacted]

I presented a document to your sales rep where Microcenter rep confirmed that TV is brand new sealed in the box selling at $899. Your store could not just find a valid reason to deny my claim and started to rudely insult me. Like you can't find any valid reason to prove that I have invalid claim now.

I have been to microcenter store today myself in westbury, long island and I saw myself 55LA7400 brand new sealed in the box selling over there. The link I provided in my previous message confirms that TV is happily in stock selling for $999 now.

What other excuse are you going to find?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our [redacted]and our Buyers Office have both made the decision not to honor the ad that this customer has presented as it does not meet the criteria of our low price guarantee. Customer can contact our [redacted]directly at [redacted] in an attempt to resolve this issue. We cannot override their decision from this end.

Review: I purchased a refrigerator from PC Richard in Sept. 2014. The delivery included installation of a water line for filtered water and ice maker. The installation was completed at time of delivery. The installer used copper tubing that ran from the sink water pipe through kitchen cabinets to the back of the refrigerator. The refrigerator was then pushed back in place. On June ** I had to open my basement door (only accessible from outside) to let the gas company in for a pre-scheduled appointment to install a new module on my gas meter. When I opened the basement door I could see water on the floor. On further investigation the water was dripping from the ceiling and the hardwood flooring above me was soaked and dripping excess onto the basement floor. I immediately called a plumber who had done previous work on my house. He came over within two hours to check it out. He checked all over the house and was not finding anything. His final idea was to check behind the refrigerator. He pulled out the refrigerator and the water started pouring from the expanded copper line that was left too long by the installers. The folded copper tubing had created a small leak that must have been leaking for months and when the line was expanded the water leak spot was exposed. He turned off the waterline. He said that the line was 1) badly installed from under the sink through the cabinets and 2) it should have been installed with flexible tubing - not copper and especially leaving it too long.

I called PC Richard to report the problem. I then received a return call from a rep from PC Richard claims dept. Instead of immediately sending out an adjuster to assess the problem, which I asked for immediately, the rep sent out the guys who had originally installed it to take photos. As I was told by the claims rep, PC Richard hires outside delivery/installers. They asked me to get two contractor estimates to fix the damage caused by the leak - which I provided on July *. They then forwarded the estimates to the installation company that PC Richard hired. They were waiting to hear back from the installation company to see if they would cover the costs of repair. I called the PC Richard rep today to find out the status and he said the installation company did not agree with the estimates and will be forwarding to their insurance company and will be sending an adjuster within 72 hours (I asked for an adjuster on June **!). My question is: Why is PC Richard not taking responsibility for this? I bought the appliance from them not from their installer. They are passing on the responsibility and making the customer jump through hoops to get anything done. I told the representative today that PC Richard will never again get my business nor will I refer anyone to them again. Why isn't PC Richard sending their insurance and adjuster to assess? - and why did they have me waste my time getting contractor estimates if they were not going to settle with estimates that they asked for?(an adjuster could have settled this when it happened) Why did it take almost two weeks to even get an adjuster? Meanwhile my kitchen flooring, part of my kitchen cabinets, underneath the kitchen cabinets and wall behind the refrigerator are damaged. And they never sent anyone to fix the water line.Desired Settlement: Pay for all damage to property as assessed by the contractors estimates that were requested by PC Richard and forwarded by the customer.

Business

Response:

Tell us why here...All damages will be paid once the insurance adjustor for the installation company that caused the problem assess the damage and the cost to repair whatever needs to be repaired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any call from PC Richard installation company insurance adjuster and since this response. It has been 6 days (I was told by PC Richard claim rep that it would be within 72 hours). That is why here!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Customer should contact the head of our installation department at [redacted] for assistance regarding this matter and he will be able to help them.

Review: This company is nothing but trouble. Bought 2 appliances there both bad. A Samsung refrig (the better of the 2) leaks from the water dispenser. But we are dealing because of all the customer service issues with the 1st appliance. The 1st appliance is a Kenmore dishwasher bought in 11/2012. Cost me over $1000, a very good model towards the top end of what they had to offer (at least according to the salesman [redacted]). He convinced me to buy the 5 year warranty, telling me how worth it the warranty would be, how they would fix it in 24 hours if need be or get me a replacement. So here is the real story.It failed about 12/10/2013 (a little over a year). Called service right away (thank God [redacted] convinced to buy the warranty right?). They wanted to come out after Xmas because they were busy but I griped because we were having a large crowd on Xmas. They finally came out (approx. 12/20/13). Prognosis - new control panel, he needed to order it said 3-5 days. He said they would call and schedule a time to fix then. About 10 days later, no call. I called them. The excuse was well busy during the holidays. Nobody was sure what was happening, they would get back. After about 3 or 4 phone calls, back and forth, part was backordered. They offered me an exchange. Fair enough. Only problem, they didn't carry that model any more. So, basically this meant store credit for the amount of the purchase price but I would have to pick another model. Of course, they said the prices went up, so when I sent to pick one with the same features, it was going to cost me $600 dollars more. I said no, fix the dishwasher. Fixed finally in 3/2014. Failed again in 8/2014. Took them a week to get to house, bad motor, they would have to order call me in 3-5 days. 7 days later, I called them (on 9/13/14). Their response, Part is in but can't come out until (9/18). Today is 9/18, no call, no show. I called them. They don't have the part again. 3-5 days again. Offered me another exchange (lesser unit of course).Desired Settlement: No more dealing with PC [redacted]. I don't want their replacement (which will be a less capable unit unless I fork up another $600), or store credit. I am done with them. I just want my money back. Their product and service is terrible. They don't get back to you when they say. I had to take time off of work like 3 times over the last year to wait for them. Today they never even showed. Just give me my money back. We will part ways forever.

Business

Response:

Unfortunately, that is not an option. The parts needed have been expedited and if the customer does not want the dishwasher repaired our offer to give them full credit of what they paid us in 2012 still stands. We will work with them if they select a new dishwasher to give them our employee price on the model that they choose and it will not cost them anywhere near $600.00 to replace thei current unit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:They can fix the dishwasher. I am not taking customer credit, nor am I paying another dime for a dishwasher of the same capability. We were down this road the last time the same dishwasher broke. They couldn't give me the same model. The dishwasher they offered me was so less capable, it was ridiculous. Salesman told me prices have gone up. Remember this is the 2nd time this 2 year old dishwasher broke. For the record, the 1st time it broke, I went 3 months without a dishwasher and when they finally got the part, the repair guy replaced the part, then told me to keep the part. He said the part was good all along. He said it was just a loose and partially corroded wire in the harness. I still have the part. And then there was the excuse like they forgot to order the part, or something.No I lost here. PC [redacted]s is totally incompetent. 2 appliances bought here, nether work 100%. Rude customer service, that get annoyed when I call them after they can't get back to me in the 3-5 day window. I'll take the hit here. Let them come fix it, (probably in another 2 months). I just know never to buy from them again. Got to get a gas range and a microwave. All I can do is let people like you and other customers how bad my experience was. I have submitted my complaint to a couple of consumer website. I have a couple more to go.

Regards,

Business

Response:

That is ok with us. If they want the dishwasher repaired and if it can be repaired we can do that, no problem. Please have them call us at [redacted] and a telephone representative will set up a service call for them.

Review: Went to buy an item from ad that was on sale Sunday, they tried to give me a lessor model of item listed. Talked to the manager who said "oh yes" this is a "kit (2 items, camera/lens and additional lens)let me get it for you", came back with the "kit", which still had the wrong model camera in it. Explained to him ad described the model in detail, including price savings and he said "OK, I'll give it to you at that price, just need to make a call". When he came back he says" oh, you'll have to call this number tomorrow (customer service) and they'll take care of it fo you". On Monday I called once, was told "I'll get back to you within 30 minutes", after 2 hours called again, and this time I got "I'll get back to you shortly", after 4 hours I called a 3rd time and finally got a supervisor (that I had asked for both other times and never got, and she says "oh, that's a misprint, we just sent letters out" (and this is 2 days after the item went on sale). There was no retraction or letter when I went to buy the product(s)so the ad should have been honored. (I was the 1st person in the store when it opened the 1st day of the sale) To me, this is a classic example of false advertising and "bait and switch". This company tried the same thing with me a year and a half ago with a laptop, advertised one thing on sale and tried to get me to take something else of lessor value. The ad expicitly describes the camera I wanted, A Cannon T3i 18 megapixel with 18-55 IS lens (sale $299.97) with the correct discount from regular price (46%)and an additional 75-300MM telephoto lens for $50 for a total of $349.97. It would seem to me, with the two dealings I've had with this company, that they aren't all that honest with the way they conduct business (they don't even call back when they say they will) . I was willing to give them a 2nd try after the laptop as I understand things do happen sometimes but twice in the two times I've shopped there? No, there is a problem.Desired Settlement: I would like the items at the advertised price and a letter of apology would be nice too.

Business

Response:

We apologize for the error on our ad and all stores now have a letter of correction as that ad should have read Canon Rebel T3 not T3i. This was in no way run as a "bait & switch" ad it was merely an oversight by the person that proof read the ad that was to be run. We have been sending gift cards to anyone that came to our stores as a result of our error to purchase that camera. If this customer contacts the store manager at the store that they went to in an attempt to make that purchase, he will contact [redacted] at our customer help line and Todd will send this customer a gift card. If this customer wishes to reach out to [redacted] on their own they can contact him at [redacted]

Consumer

Response:

Review: [redacted]I am rejecting this response because:If they put the wrong model # in then the rest of the ad would have described the T3 camera, not the T3i, which it does. If it was an honest mistake then they wouldn't have tried to pawn the lessor camera off on me, twice. As I said in the orginal complaint, they pulled the same stunt on me a year and a half ago. This IS a "bait and switch" issue. Any decent company would honor the ad till the retraction went out, which they aslo aren't doing.Regards,[redacted]

Business

Response:

The customer is entitled to do whatever they seem necessary but we are not obligated in any way to honor that ad. Not only was a retraction letter sent to all our stores but at the bottom of the flyer ad (and I hate to quote the small print) it does state that we are not responsible for errors in the ad.

Consumer

Response:

Review: [redacted]I am rejecting this response because: I still disagree and the "fine print" excuse does not hold as you were notifed there was an error and you sent out a 2nd circular with the exact same ad in it at the end of the week; clearly, your company believes it is above the law and will do whatever it takes to get people into your store. I wonder how many folks bought the camera and did not realize until they got home that they'd been had as that's what you tried to do with me, luckily, I caught it and called you on it. I'm sure with your company's attitude there are some folks out there stuck with an inferior item to what they thought they were getting. Regards,[redacted]