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P.C. Richard & Son Inc.

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Reviews Major Appliance Dealers P.C. Richard & Son Inc.

P.C. Richard & Son Inc. Reviews (780)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the fourth or fifth time they have attempted to fix the unitNothing has worked so far; last week I was told that if the guy could not fix the fridge, we would definitely get a new one Non of the repairs have been successful PC Richards does not want to fulfill their obligation to give us a new unit This is gone too far, that is why we bought a ten year plan with that company, do issues like this would have been resolved alreadyWe should get a new fridge, not continue to have the unit repair Last time they repaired the fridge, the freezer stopped working and we had to throw out all of our meat productsThis needs to get resolved now!! Every time we call PC Richards , it takes them days to get back to us
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...I do not blame the customer for being upset but if they contact the *** *** store where their purchase was made and speak to the *** *** they have been offered an exchange for a brand new refrigerator if they do not want to wait for the new doors to arriveHave them give the *** *** their invoice number ***It looks like the paperwork has already been done and all they have to do is give the *** *** the day that they want the exchange to be done

Tell us why here...The people handiling this matter are both out of the office todayThat would be *** *** (the head of our Internet Sales Department) and *** *** (the *** that deals with all mattress issues)The customer will be able to reach either or both of them tomorrow by calling us at ###-###-#### and having the telephone representative connect them with either *** or ***To the best of my knowledge we do not sell products on a trial basisIf the mattress is indeed defective then it should be exchanged a refund would not be an option but that decision is up to *** based on the service reports that she has received regarding the defect of the mattress in questionShe works directly with all the manufacturers of the mattresses that we sell

Tell us why here...We do not sell products on a trial basisIf the computer in question has problems and it was purchased in February it can be exchanged for a new one but a refund is not an option

The new refrigerator was delivered on 11/** and the installation was done on 11/**This customer was offered a loaner refrigerator until that installation could be done so that they would not lose any foodIt was their choice not to take that loanerIn addition we do not compensate for food
loss anywayI suggest that they contact the District Manager for that store at *** to see if he will give them any type of compensation regarding this matter

Tell us why here...We can only give credit to the customer of what they originally paid usIf they choose a product that is more expensive than the credit that they have then they are responsible to pay the differenceThat is stated in the terms of all our extended warrantiesJust to put this matter to bed we will refund $back to the credit card this customer used to make the exchange as a gesture of good faith on our partUpon doing that we will send that confimation to the customers home address and we consider this matter closed

Tell us why here...Customer has been issued a store credit on invoice *** of what they paid for the range in question ($plus tax) to exchange or reselectAs per the terms of our extended warranty, the remainder of their extended warranty is satisfied by this exchangeIf they want the same make and model they can call the store where their purchase was made and the *** *** will make the arrangements for the exchange to be madeIf they want to reselect to a different make and model they will have to go to the store to use the credit to reselect and if they choose a make and model which is more than the store credit that they have they will be responsible to pay the difference in costPC Richard will disconnect their old range and reconnect the new at no cost to the customer

Actually, our warranty does not state thatIt states that the product will be replaced with a comparable product, NOT TO EXCEED THE ORIGINAL PURCHASE PRICETherefore we are giving the customer full credit of what they paid us to do this exchange but if the product that they choose EXCEEDS the
credit that we are giving them that they are responsible to pay the differenceI would think that if this customer goes to one of our showrooms that they should be able to get a new dryer for the price that they paid for the one that is being exchanged

Tell us why here...I do not blame the customer for being upsetIt does look like something is set up to resolve the issue on 2/**/The customer should contact the *** *** and his *** *** regarding compensation or a pick up of the product in question for a total refund.l

Tell us why here...If the unit is not repaired after this last call we will issue the customer a credit to exchange or reselect

Tell us why here...As per the store management and their District Manager they do not feel that this customers request for reimbursement of $is a reasonable request since they did attempt to make the delivery in question and the customer was not at homeTherefore they have no intension of making that paymentSo, if the customer still feels that they are entitled to that reimbursement, they will have to persue that from a different venue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved. If the range doesn't work after the come out this time I would like a refund for the amount I paid including the tax so that I can purchase a new range.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...Under the terms of our extended warranty, screen damage of any kind is not coveredPhysical damage does not nesessarily mean that someone physically abused the TVScreens can be damaged and crack from outside impact of any kind even a sloght bumping into the TV by
accident. If the screen were to crack due to a manufactuers defect I am sure that the manufacturer would have informed this customer of that since they have no reason not to because they are out of the picture after the first year and would refer the customer to usIf the customer does not have a copy of our extended warranty, we can mail one out to them

Tell us why here...A service call is scheduled for 3/*/Based on what the tech finds at that time a decision will be made as to exchange the refrigerator in question or notThe customer should call us at ###-###-#### after that service call is completed and speak with a supervisor who will
review the service history and make a decision

Revdex.com:I have
reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
I find it very strange how after my numerous calls to PC Richard regarding my range that once I contacted the Revdex.com now they have found the parts to install in my range. I still have not received a call from PC Richard stating that they have the parts for my Range which they stated to me that they would contact me when the parts arrived. All I currently want from PC RIchard & Son is a refund check for the price of my range including the taxI do not want a store creditI would like a check so that I can purchase a new stove from another company. I have made many purchases from PC Richard including a air conditioner and, television which I bought last year and I also have a fridgerator and microwave. I want to move on from this very stressful sitution that I have been through with this company. I have wasted vacation days to stay home and wait for service that either comes at *** or never comes at all. I am currently spending money to eat out every day because my range can not be used at all becasue it will heat up and shut down within minutes of being plugged in. I just want a refund check of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %

Tell us why here...We do not have any food loss policyMany years ago if you had an extended warranty with us and we did not service the unit in question within hours and food was lost we would reimburse that food loss up to $We do not have that policy anymore but *** (one of our
***s) as a courtsey still offered that $food loss to this customerThe refrigerator in question was delivered 12/*/and exchanged on 12/*/We are not aware if *** (who is the manufacturer) of the refrigerator in question has any food loss program for products that are delivered and fail to function. We suggest that this customer contact *** again to see if she will revise her offer but technically and legally we are not responsible for food loss as is now stated on our contracts

Customer must contact our *** *** *** *** at *** and he will be able to assist him

Tell us why here...As per *** *** (one of our ***s), this customer should call us at ###-###-#### and have the telephone representative set up a date for the parts that are now in to be installed into their refrigeratorIf those parts do not rectify the problem he will issue this
customer a credit to excahnge or reselect to a new refrigerator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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Description: APPLIANCES-MAJOR-DEALERS

Address: 2420 Cottman Ave, Philadelphia, Pennsylvania, United States, 19149

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