P.C. Richard & Son Inc.

Tell us why here...Customer should contact *** *** at *** who is our in house contact for the bank to see if he is able to assist regarding this issue

Tell us why here...Customer is scheduled for service on the washer on 3/**/If the problem cannot be resolved at that time we will gladly exchange it for a new one in a box but bear in mind that all washers and diswashers will have some water in them as they are pre tested at the factoryThis is
not a scam and I have no idea of why someone at Whirlpool would tell a customer that there is not suppose to be any water in a new washer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Tech just left and put in a new control board , it works right now so I did not make this all up .There seems to be a serious lack of communication between everyone and no one returns calls even if this is resolved the are some serious problems with customer service and the service dept
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did work with the store for approximately months and we have resolved the issue of my obtaining a working stove. The managers at the store had been working with me the whole time
The problem, besides having no cooking surface, was the complete lack of respect and professionalism of their coporate offices. To be laughed at and hung up not once, but twice, is unacceptable. Check online and see that the majority of complaints seem to be with the absolute disregard for their customers from the CORPORATE section of the store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...That is not something that we can do from this venueCustomer must contact our service *** at *** and see what they can do to resolve this issue*** will probably have pictures of the damaged screen taken by our tech at the time that the service call was run and will be able to determine if damage is due to manufacturers defect or from an external source. He woild be the only person to determine if an exchange is warranted or notIf the customer is not satisfied with his decision then they will have to go to other venues to persue their request

Tell us why here...Customer has been issued a store credit on invoice *** of what they paid us for the refrigerator in question in of $to reselect a new refrigeratorUnder the terms of our extended warranty the remainder of their contract is satisfied by this exchangeThet can go to any of our showrooms and refe to the ** invoice above and use that creditIf the new refrigerator that they choose is more expensive than their credit then they will have to pay the difference in price between the twoWe will pick up their old refrigerator when we deliver the new one that they chooseThere will be no pick up or delivery charge and PC Richard will uninstall their old refrigerator and install the new one at no cost to the customerWe will contact the customer with all of the above information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here...Customer is scheduled for service with a different tech on 1/**/If the issue is not resolved at that time we will give the customer credit to exchange this unit for a new one

Tell us why here...OkSee what *** can do for the customer (if anything)Unfortunately, we can only go by the printed contract or by the manufacturers warranty, not what "he said,she said"If the customer does not have a copy of the manufacturers warranty or our extended warranty we can send it to them or *** will be able to send it to them

I have cancelled the order and refunded the amount paid back to this customers *** that they used to make the purchaseI will put a copy in the mail to their home address

I have placed a return authorization on this customers invoice so that they now can return the TV in question without the box and exchange it for a new one provided that the one they are returning does not have physical damage (such as a cracked screen) etc etc

Tell us why here...Customer must contact the head of our Internet Sales Department *** *** at *** We do not sell products on a trial basis and it does look like we have already exchanged a pair of Amana products for this customer for the ones that they now have as
a courtesySo, I do not know if *** will excahnge these as wellThat is totally up to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with a ** *** *** No resolution in site yet, but he was going to call synchrony bank and see what they can do to clear any marks on my credit score
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke to GE after my refrigerator was replaced The part # that was need was WR13X10658, they have in stock? I was also informed that this is not a complicated repair P.CRichard informed me that they did get the part in but that it was cracked and they need to order a new part I waited and they called me to let me know the part was in, set up another service appt., again I was told something happened with the part again My GE refrigerator was only years old, I had a year warranty that I purchase from P.CRichard When they informed me that my refrigerator was not repairable I trusted them The part is available at GE, they lied to me and told me they no longer carried the part This is very deceptive, GE could not believe that P.CRichard said the refrigerator could be fixed! I spent $that I didn't need to spend! Thank you for your time, *** *** Sent from AOL Mobile Mail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have placed a return authorization on this customers invoice *** so that they can contact the *** *** at the store where their purchase was made and he will process the exchange for them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I actually sent to ***Asking him for a copy of the pictures but I didn't get any response back. I'm still waiting and I'll resend the email again. Thank you for your cooperation *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here*** *** runs the entire Internet Department and he does not have a manager above him in that department but if the customer is still not satisfied with *** reply he can contact our *** of Customer Service at *** and explain the situation to him to see if he can assist him. To Whom it May Concern,The Roku Stick promotion was being advertised between the dates of 12/* through 12/*** At that time, the unit *** *** was purchasing (60PB5600) was selling at $with the free Roku StickThis ended on 12/** and we started a new sale on 12/** for the price of $We were no longer offering the Roku Stick at this price*** *** made his purchase on 12/** when we were no longer offering this promotionI explained this to *** *** and that we can only offer the Roku Stick with the original promotion at $549.97.Sincerely,*** *** *** * *** *** *** ***###-###-####

The customer is under the manufactuers warranty for the first year and in the case of *** products they service their own appliances and will determine for the first year if the product should be repaired or replacedUnder our extended warranty, if the product becomes unrepairable
or uneconomical to repair we then will give the customer full credit of what they paid us for that product to exchange that product or reselect a different productIf the customer does not want our extended warranty we can refund it and they still will be covered under the manufacturers warranty for the first yearTruth be told, I doubt that ***will even bother to repair the microwave in question as it most likely will not be cost effective for them to do so