P.C. Richard & Son Inc.

The bottom line is that *** *** is in fact honoring the terms of our extended warranty which states that the customer must return the product in the original box and packing in order to receive a replacementHe even e mailed this customer as well as the Revdex.com a copy of their original invoice which clearly states that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This type of language, inflammatory spirit and disregard for the customer are at the very heart of this complaintI have experienced the type of interaction from the very start of this matterThe fact is that this washing machine is barely one year old and purchased in good faith from a PC Richard store and with a recommendation from the sales agent is case in point on why there should be proper serviceThe original complaint/service call was logged on 11/*/(almost days ago) not 12/*/as stated by PC Richard in prior postThe original service agent that came to my home on 12/* for a minute visit and originally told me he would not come up from the street unless I agreed to pay $700, then told me he would return to complete the repair on 12/* (days later) and never returned nor did I hear from PC Richard again about that dateThis most recent post is the first time I have received confirmation of cost and completion dateThe reason this matter is unresolved is that the machine in question remains out of service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive a credit, what I did get was a replacement refigerator after a week and a half from the initial call and two failed delivery attemptsFailed attempts because P.CRichards sent me two delivery/ installation crews that did not even try to fit the refigerator into my house Both times the refigerator did not even make out of the truck, nor did they attempt to remove the broken oneI had to wait for a THIRD delivery day, which meant another day off from work I deserve to be compensated for the inconvenience due to the incompentence of TWO delivery/installtion crews who refused to even offload the refigerator from the truck I ask for a credit/gift card of at least $to cover the food I had to throw out and for having to lose two days of workThe *** offered no compensation for my inconvenienceTwo weeks with no refigerator, and two failed deliveries.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

If the range is deemed unrepairable or uneconomical to repair we would give the customer full credit of what they paid us years ago to exchange that range or to reselect a different make and model rangeWe do not refund moneyThat is not how th extended warranty worksWe do apologize if this customer was without a working range over the Thanksgiving holiday but we order parts that are needed directly from the manufacturer and ask them to expedite them to us as soon as possibleFrom the service history that we can see, it only looks like this range has been serviced twice in the and 1/years that the customer has owned itThat is not considered excessive service within our industry. Customer can renew their contract when it is about to expire for one additional year up to years from the date of purchase

Tell us why here...There is not much we can do about the old refrigerator that was exchanged but we must have been told by *** that the part needed was no longer available otherwise we would have continued to repair it rather than issuing this customer a credit to reselect and having to scrap her
old *** refrigerator which was over $loss that we took by scraping it There would be no reason for us to lie about that since it would not make any economic sense for us to do soIf the customer is not happy with the new refrigerator we can give them credit to exchange that one or they can reselect to a different make and model

Revdex.com:Please note that the last email sent by the PC Richard & Son representative is very much incorrect Following an email to the District Manager earlier this week, I am pleased to report that the General Manager of the store has called me personally and has agreed to send me financial compensation via a gift card More importantly, he also personally apologized for the situation, a response that I appreciated as much as the gift card.In light of these actions by the business in reference to complaint ID ***, I find that this resolution is satisfactory and the matter has been resolved.I would like to thank the Revdex.com and, in particular, *** *** ***, for his most helpful efforts in mediating this conflict and helping us to arrive at a successful resolution. Sincerely, *** ***

Tell us why here...Customer should contact the *** *** for the store where the purchase was madeThat is *** *** at *** as he has notes on their invoice that he has in fact ordered a new door and he can follow up to see what the delay is in getting that new door

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Im still waiting for my deli drawer to be fixedThey have addressed the other issues but not that oneBecause the deli drawer handle was never orderThe guy order a complete wrong part.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did contact Whirlpool and of their Techs came out but none of them ever turned on the oven or the stove to see what the problem was, so with that being said, I do not know what kind of report was given to Whirlpool the same thing happened with the Techs that came out from PC Richards, they too, never turned on the oven or the stovei would really appreciate it if this problem can be resolved I paid my money in good faith and would like to have a range I can be happy with
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi my name is *** and
ID ***, you did not get me right1.Next day after I bought washer I contacted store, and store contacted manufacture 2.December ** specialist came to my hose checked washer and said that they will send new pipe3.About weeks later no pipe came I contacted bank and bank pulled money and credited back to my account4.When I saw money in my account I took washer back to the store and ask them give me some paper as proof that I returned washer back to the store but no one gave me anything so I had take washer back to my homeI need have some document as proof on my hand that I returned washer mashin
Sincerely,
*** ***

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative get a supervisor to look into this for themOf course ,if the door cannot be fixed they will offer another exchange

All we can do is what we have already doneWe have given the customer full credit of what they paid us to exchange or to reselectIf they reselect a model which is more than their credit then they are responsible to pay the differerence in costI suggest the customer go back to the store where
their original purcase was made and speak with the store *** to see what arrangements can be made to resolve the issue of size and cost

Tell us why here...Parts have been ordered from *** and we will contact the costomer as soon as they arriveSince they are cosmetic parts they will take longer to receive than mechanical or electrical partsCosmetic parts can take up to to weeks to arrive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ The store manager refused to accept the item back and told me thatthey no longer carry the product. I also checked with [redacted] and theytold me that they do not need the box back. I am very surprised and disappointedthat a business like PC Richards & Sons refuses to live up to the standardsthat the claim to have. We have always purchased from PC Richards & Sonscustomers for years, washing machine, televisions, computers and tablets. As amatter of fact I just purchased a laptop this pass week.  I work in customer service handling warranty forthe past 11 years and I am shocked to learn that PC Richards & Sons wouldnot accept an item back because the box is missing.  This product is still under warranty, and Iam very disappointed as this item was used to aid my * year old daughter withher educational needs.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already spoken with both the Internet sales manager and a representative from the corporate office. We did not result love the issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There are comments in our customer relations file that we have received one estimate for $1176.79 from this customer but no pictures of the damage. We usually require 2 estimates and photos of the damage. That being said, customer should contact us at ###-###-#### and have a supervisor look into...

what is going on with this damage claim. It has been forwarded to the proper people that should be involved in this claim, [redacted] and [redacted]. Perhaps this customer should contact [redacted] directly at [redacted] or call him at ###-###-#### to discuss this claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[What they are telling me to do is the exact thing that I have done before without any resolution.  The fact of the matter is that I am not a fault for been sold a refrigerator that  malfunctioned within days of been bought; Neither am I at fault for the company no longer carrying the product.  The only thing that I wanted when I went to the store Saturday 10/**/14 was to be have the current refrigerator replaced with one the same model and size but brand new this time. This one was obviously refurbished for it to be malfunctioning within days of been used. At this point the best thing they can do is to refund the money, a request that I have already made on the  10/**/14, and was told by the [redacted] that, "We do not give back money so that is not going to happen".  I will not accept an exchange if I have to pay the diference and I will not accept an exchange that is smaller than the one I currently have; that particular size was  purposely bought.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I'm just sorry it was far more...

difficult than it should have been.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not entirely  satisfactory to me and but  matter has been resolved.
Sincerely,
[redacted]