The customer worked with Zazzle’s customer support team directly and was issued a full refund for the order in question on 12/28/Zazzle can also confirm delivery of the customer’s order as of 12/29/
The customer placed an order on the Zazzle website on 12/06/for t-shirts. Unfortunately, the customer’s order was delayed. The customer requested to cancel her order on 12/30/16. Zazzle issued a full refund for the order in the amount of $and also shipped the order to
her at no additional costThe customer can expect to see their refund in 7-business days depending on the policies of her financial institution. Zazzle Customer Support reached out to the customer via e-mail to confirm the refund was issued
Initial Business Response /* (1000, 5, 2015/06/03) */
The customer contacted Zazzle.com via email on 5/15/2015, expressing concern with regards to an anticipated earnings payment for the month of May, for the cleared earnings accrued in his Zazzle accountZazzle received and replied to the
customer's email on 5/18/2015, and explained to the customer the reason why the payment was cancelled, and what steps the customer would need to take in order to make his account eligible for payment
Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated
As the customer updated his Zazzle account and payment settings on 5/18/The customer will be eligible for an earnings payment for any cleared earnings no later than 6/15/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because: in the response from Zazzle they make it sound like they're doing me a favor by refunding the money that they took out of my account as a "special one time courtesy" The fact of the matter is they were not supposed to take the money in the first place so it's not that it was a special one time courtesy but the fact that they needed to fix a mistake that they clearly made and I have emails to back up the fact that they clearly made this error on their own partTheir error is what put my account into the negative causing overdraft fees to be charged to my account so they were directly responsible for that, and should be responsible for at least $of those said fees due to their mistake
days to process a return of $is obsurd, is this how this company does business
Remember, I have emails backing up my claims.
I am not satisfied with their response
Sincerely,*** ***
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding these ordersThe customer placed an order for a women’s hooded sweatshirt on 2/28/with an estimated delivery date of 3/7/to 3/9/The sweatshirt arrived in a timely
manner, but contained a printing issue related to the placement not being true to designZazzle issue a courtesy replacement for the women’s sweatshirt in one size smaller, per the customer’s request, on 3/9/In addition, the customer placed an order for a men’s hooded sweatshirt on 3/5/with an estimated delivery date of 3/12/to 3/14/Unfortunately, Zazzle’s correlating production facility encountered unforeseen production delays and was unable to provide a more specific reason for the delaysZazzle’s customer support team responded to the customer’s e-mails, phone calls and chat conversations in a timely manner, but, unfortunately, was unable to provide exact dates for delivery due to the delaysZazzle’s support team promised to keep monitoring both of the orders and escalated them further with Zazzle’s production team to try and get the orders out ASAPThe women’s sweatshirt replacement queued for shipment and Zazzle notified the customer of the new tracking information on 3/15/The customer chatted with Zazzle’s customer support team again as the replacement, which was delivered via UPS on 3/19/2018, printed in the same mannerAs a third printing of the same product is not advised, even though an agent initially offered this option, Zazzle has issued the customer a Zazzle store credit, per the customer’s approval, so that she can reorder and adjust the placement of the design to her preferenceZazzle has also provided the customer with promotional codes to further discount and expedite the reorder on 3/19/In regards to the second order, the men’s sweatshirt queued for shipment on 3/13/and Zazzle notified the customer of the new tracking information on 3/14/The tracking information indicates the order was delivered by UPS on 3/15/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a shipping refund for both of the customer’s orders to the original forms of payment on 3/14/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
On 5/10/the customer emailed us advising that she signed up for Zazzle Black Premium (free day shipping) and it did not give her free premium shipping at checkoutShe asked that the membership be cancelled and refundedOn 5/11/a customer service representative replied to the email,
advising of the memberships terms and conditions and advised it is non-refundable
On 5/11/the customer replied advising that she did not know these terms and still wanted a refundOn 5/12/a customer service representative replied offering a Zazzle store credit for the charge as a courtesyOn 5/12/the customer replied advising that she would like to take advantage of the Zazzle store creditOn 5/13/the credit was issued and the customer was sent confirmation email
Complaint: ***I am rejecting this response because:I place about an order a weekI’ve only asked for credit when something was manufactured wrong, was broken, or didn’t arriveI ask for a code when I had one for the original orderI have never intentionally done anything I didn’t think was outside the rules or instruction from their serviceI have always been told to discard or donate the unwanted itemsAt Christmas there were so many mistakes all of my gifts were delivered lateI place at least an order a week so in the law of averages I will have more issuesIf I was doing something wrong why wasn’t I told? I just want what I paid for is all and I don’t want to be tagged as an abuser when I followed the directions given me by customer serviceNow that I know what they want I will be sure they don’t want the merchandise returned before I donate itI just think it’s nicer to donate to charity than to mail it back to be thrown awayI would really appreciate receiving the $I’ve lost from this last incident, but I had already donated the items because I had no idea they would want them backI’m sorry if I’ve been misunderstood but I never intentionally broke any rulesI’ve always followed the instructions from customer serviceI would like to have my reputation renewedI would like to find a way to get this issue straightened and start anew.Sincerely,‘Janice***
Initial Business Response /* (1000, 9, 2015/07/30) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would
occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculousZazzle claims that they sent an e-mailPerhaps they did, but I did not receive itNext they claim that the information was on a pop-up, apparently never having heard of a pblockerThen they claim the information is in their forumThat may be so, but I have never been in their forumThere is no reason for me, or any seller, to go thereEverThat being said, I have issue with the following statement made by Zazzle:
"It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next checkThen I was told that it was too late, and it would go in the following checkNow it seems that the $I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involvedIf they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pto disseminate that information? Really? Can you say "money grab"?
To sum up: no, I do not accept this responseI want the money I am owedNow, I want it with interestI'll accept a check sent via certified mail, thank youAll the capital letters in the world will not let me accept thievery
Final Business Response /* (4000, 13, 2015/08/20) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page
All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June The payment was issued for all cleared earnings that are due to the designerInterest will not be paid out, as Zazzle only pays designers for products that are sold
The customer worked with Zazzle’s Customer Support team directly with regards to a resolution for the two orders in questionA Zazzle Account Credit in the amount of $was processed by Zazzle, for the customer to use toward a new and corrected order(***) with designs on the
front and back of the shirts, as the customer originally anticipatedThe customer’s new order is currently in production, and Zazzle has upgraded the customer’s shipping to an Express courier at no additional costZazzle will remain in open communication with the customer until the new order is received to meet the customer’s expectations
Complaint: ***I am rejecting this response because: Zazzle lied in their responseThey were not helpful, is took may emails and phone calls for them to correct their terrible customer service. They are liarsI have yet to see a refundThey should have sent instead a cash refund with a hand written apology instead of no confirmation of any refund and a some lame excuse that it can take days for the refund to happen. Sincerely,*** ***
The Designer contacted Zazzle Customer Support on 03/07/to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him
Initial Business Response /* (1000, 5, 2015/07/29) */
The customer purchased a shirt on the Zazzle website on 07/05/Unfortunately the order was delayed in productionThe customer contacted Zazzle Customer Support on 07/12/by e-mail and requested to cancel the orderZazzle Customer
Support responded to his e-mail and processed the cancellation requestThe order was cancelled on 07/14/15, the customer was refunded in full for the order
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
The customer worked with Zazzle’s customer support team directly and was issued a full refund for the order in question on 12/28/Zazzle can also confirm delivery of the customer’s order as of 12/29/
The customer placed an order on the Zazzle website on 12/06/for t-shirts. Unfortunately, the customer’s order was delayed. The customer requested to cancel her order on 12/30/16. Zazzle issued a full refund for the order in the amount of $and also shipped the order to
her at no additional costThe customer can expect to see their refund in 7-business days depending on the policies of her financial institution. Zazzle Customer Support reached out to the customer via e-mail to confirm the refund was issued
Initial Business Response /* (1000, 5, 2015/06/03) */
The customer contacted Zazzle.com via email on 5/15/2015, expressing concern with regards to an anticipated earnings payment for the month of May, for the cleared earnings accrued in his Zazzle accountZazzle received and replied to the
customer's email on 5/18/2015, and explained to the customer the reason why the payment was cancelled, and what steps the customer would need to take in order to make his account eligible for payment
Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated
As the customer updated his Zazzle account and payment settings on 5/18/The customer will be eligible for an earnings payment for any cleared earnings no later than 6/15/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because: in the response from Zazzle they make it sound like they're doing me a favor by refunding the money that they took out of my account as a "special one time courtesy" The fact of the matter is they were not supposed to take the money in the first place so it's not that it was a special one time courtesy but the fact that they needed to fix a mistake that they clearly made and I have emails to back up the fact that they clearly made this error on their own partTheir error is what put my account into the negative causing overdraft fees to be charged to my account so they were directly responsible for that, and should be responsible for at least $of those said fees due to their mistake
days to process a return of $is obsurd, is this how this company does business
Remember, I have emails backing up my claims.
I am not satisfied with their response
Sincerely,*** ***
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding these ordersThe customer placed an order for a women’s hooded sweatshirt on 2/28/with an estimated delivery date of 3/7/to 3/9/The sweatshirt arrived in a timely
manner, but contained a printing issue related to the placement not being true to designZazzle issue a courtesy replacement for the women’s sweatshirt in one size smaller, per the customer’s request, on 3/9/In addition, the customer placed an order for a men’s hooded sweatshirt on 3/5/with an estimated delivery date of 3/12/to 3/14/Unfortunately, Zazzle’s correlating production facility encountered unforeseen production delays and was unable to provide a more specific reason for the delaysZazzle’s customer support team responded to the customer’s e-mails, phone calls and chat conversations in a timely manner, but, unfortunately, was unable to provide exact dates for delivery due to the delaysZazzle’s support team promised to keep monitoring both of the orders and escalated them further with Zazzle’s production team to try and get the orders out ASAPThe women’s sweatshirt replacement queued for shipment and Zazzle notified the customer of the new tracking information on 3/15/The customer chatted with Zazzle’s customer support team again as the replacement, which was delivered via UPS on 3/19/2018, printed in the same mannerAs a third printing of the same product is not advised, even though an agent initially offered this option, Zazzle has issued the customer a Zazzle store credit, per the customer’s approval, so that she can reorder and adjust the placement of the design to her preferenceZazzle has also provided the customer with promotional codes to further discount and expedite the reorder on 3/19/In regards to the second order, the men’s sweatshirt queued for shipment on 3/13/and Zazzle notified the customer of the new tracking information on 3/14/The tracking information indicates the order was delivered by UPS on 3/15/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a shipping refund for both of the customer’s orders to the original forms of payment on 3/14/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
On 5/10/the customer emailed us advising that she signed up for Zazzle Black Premium (free day shipping) and it did not give her free premium shipping at checkoutShe asked that the membership be cancelled and refundedOn 5/11/a customer service representative replied to the email,
advising of the memberships terms and conditions and advised it is non-refundable
On 5/11/the customer replied advising that she did not know these terms and still wanted a refundOn 5/12/a customer service representative replied offering a Zazzle store credit for the charge as a courtesyOn 5/12/the customer replied advising that she would like to take advantage of the Zazzle store creditOn 5/13/the credit was issued and the customer was sent confirmation email
Complaint: ***I am rejecting this response because:I place about an order a weekI’ve only asked for credit when something was manufactured wrong, was broken, or didn’t arriveI ask for a code when I had one for the original orderI have never intentionally done anything I didn’t think was outside the rules or instruction from their serviceI have always been told to discard or donate the unwanted itemsAt Christmas there were so many mistakes all of my gifts were delivered lateI place at least an order a week so in the law of averages I will have more issuesIf I was doing something wrong why wasn’t I told? I just want what I paid for is all and I don’t want to be tagged as an abuser when I followed the directions given me by customer serviceNow that I know what they want I will be sure they don’t want the merchandise returned before I donate itI just think it’s nicer to donate to charity than to mail it back to be thrown awayI would really appreciate receiving the $I’ve lost from this last incident, but I had already donated the items because I had no idea they would want them backI’m sorry if I’ve been misunderstood but I never intentionally broke any rulesI’ve always followed the instructions from customer serviceI would like to have my reputation renewedI would like to find a way to get this issue straightened and start anew.Sincerely,‘Janice***
Initial Business Response /* (1000, 9, 2015/07/30) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would
occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculousZazzle claims that they sent an e-mailPerhaps they did, but I did not receive itNext they claim that the information was on a pop-up, apparently never having heard of a pblockerThen they claim the information is in their forumThat may be so, but I have never been in their forumThere is no reason for me, or any seller, to go thereEverThat being said, I have issue with the following statement made by Zazzle:
"It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next checkThen I was told that it was too late, and it would go in the following checkNow it seems that the $I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involvedIf they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pto disseminate that information? Really? Can you say "money grab"?
To sum up: no, I do not accept this responseI want the money I am owedNow, I want it with interestI'll accept a check sent via certified mail, thank youAll the capital letters in the world will not let me accept thievery
Final Business Response /* (4000, 13, 2015/08/20) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page
All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June The payment was issued for all cleared earnings that are due to the designerInterest will not be paid out, as Zazzle only pays designers for products that are sold
The customer worked with Zazzle’s Customer Support team directly with regards to a resolution for the two orders in questionA Zazzle Account Credit in the amount of $was processed by Zazzle, for the customer to use toward a new and corrected order(***) with designs on the
front and back of the shirts, as the customer originally anticipatedThe customer’s new order is currently in production, and Zazzle has upgraded the customer’s shipping to an Express courier at no additional costZazzle will remain in open communication with the customer until the new order is received to meet the customer’s expectations
Complaint: ***I am rejecting this response because: Zazzle lied in their responseThey were not helpful, is took may emails and phone calls for them to correct their terrible customer service. They are liarsI have yet to see a refundThey should have sent instead a cash refund with a hand written apology instead of no confirmation of any refund and a some lame excuse that it can take days for the refund to happen. Sincerely,*** ***
The Designer contacted Zazzle Customer Support on 03/07/to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him
Initial Business Response /* (1000, 5, 2015/07/29) */
The customer purchased a shirt on the Zazzle website on 07/05/Unfortunately the order was delayed in productionThe customer contacted Zazzle Customer Support on 07/12/by e-mail and requested to cancel the orderZazzle Customer
Support responded to his e-mail and processed the cancellation requestThe order was cancelled on 07/14/15, the customer was refunded in full for the order
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***