Initial Business Response /* (1000, 8, 2016/01/29) */
The customer placed an order with Zazzlecom on 12/21/15, for a throw blanket, to be shipped with express shipping (business day after manufacturing)The customer contacted Zazzle via email on 12/23/to inquire upon the status of the
custom throw blanket, as it had not yet been shippedThrow blankets typically manufacture in 2-business days, with shipping time in additionZazzle received and responded to the customer's email on 12/29/with the turnaround estimate for the timing window in which the customer's order was placedThe customer had also emailed Zazzle on 12/24/15, 12/27/15, and 1/5/with a request for a status update on the delayed orderZazzle's customer support team responded to the customer's latter inquiry on 1/5/16, with the information the order had been expedited with Zazzle's production team, and an offer to cancel the order if the customer choseThe customer responded to Zazzle via email with a cancellation confirmation requestPer the customer's wishes, Zazzle cancelled the order on 1/6/Refunds for a cancelled order typically return to the customer's payment method within 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, all funds for the customer's order were returned to the purchasing credit card with an anticipated processing date from the customer's credit card company no later than 1/21/For the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, and it may be used toward a future order if the customer desiresThis credit is available now, and it will not expire
Initial Consumer Rebuttal /* (2000, 10, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After further review, I saw that the refund for the purchase of the throw blanket was actually processed on January 7, and made it to my account on January 8, Initially Zazzle said that it would take 7-business days after the order was canceled on January 6th before the funds would make it into my account so I didn't check the account until around January 20th to give the appropriate amount of time for the funds to make it into my account based on the timeline zazzle had given meHowever, the funds made it into my account earlier than I was told they would so Zazzle did refund me the full price of the throw blanket and express shipping earlier than I expected them toBeing that it was earlier than I expected, I didn't check those dates and therefore didn't see the refundThank you Revdex.com for assisting in getting this taken care of and thank you Zazzle for getting me refunded
The customer has been working directly with Zazzle’s Customer Support Team as of 12/9/Zazzle authorized a replacement order of business cards when the customer’s original shipment was deemed lost in transitThe customer’s replacement order queued for shipment with Express shipping on
12/13/206, and Zazzle can confirm a delivery as of 12/14/For the customer’s overall experience, a full order refund was authorized on 12/16/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionAn email confirming the customer’s refund has been issued as of 12/16/
The customer placed an order on Zazzl*** on 5/2/On 5/3/Zazzle’s Content Management Team sent the customer an email advising of a customization flawThe email asked for a reply from the customer to process the order as is, or cancel the order so that changes can be made and a new order
placedOn 5/6/Zazzle’s Content Management Team cancelled the order, as there was no response from the customer and an e-mail was sent to the customer regarding the cancellationOn 5/17/the customer called Zazzle Support and advised that she has not received her refund for the cancelled orderA Zazzle customer service representative advised the customer that the refund may take 7-business days, and sent the customer a confirmation emailThe customer has not replied or contacted Zazzle support since then
On 3/8/the Customer called Zazzle’s Customer Support department to advise that the shipping on her first order was lateOn 3/8/the Customer was issued a shipping refundOn 3/21/the Customer called our CS department advising that her second order was late as wellOn 3/21/she was issued a shipping refund for that order as well as issued a $Zazzle store credit to compensate for the delay and overall experience
Complaint:***I am rejecting this response because:
First I was told by Zazzle that the matter of the link disconnect would be sent to to their 'Tech Team'
Second email follow up - I was told their 'Tech Team' was 'working on it'
Third email stated product was out-of-stock by someone in their Media Group - serioisly???
Does the right hand know what the left hand is doing?
Out-of-stock products on all online businesses are either labeled OUT OF STOCK, 'grayed out', or at least product icons that should be visible to potential customers and are not working for whatever the 'reason of the day' is, should NOT BE VISIBLEWhat company leaves a customer wondering 'why bother'...it doesn't work?
It is always 'smoke and mirrors' between Zazzle and their designersIt's either the computer's fault or 'the Tech Team' is working on itOne form email after anotherOne would think that by they would know what they are doing....long shot at best.Sincerely,Maryann ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Even though the business remedied the situation after over a month and A LOT of hassle, I would hope that their conduct would reflect in some way on their Revdex.com score The conduct of this business and the numerous reps that I communicated with is appalling and I hope that negative impact on their business may result in some improvement Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/28) */
The customer has been in ongoing communication with Zazzle.com via email since 07/09/2015, inquiring on the status of their missing earnings of $It was noted that on 06/17/at 9:17am, a request for payment was madeThis prompted a
payment to be issued, minus the $service fee for check payments requested under $A check for $was issued on the 7/15/Zazzle PayoutThe customer received this payment and sent the check back to Zazzle, requesting for the check to be cancelled, and placed back into their Zazzle AccountAs per customer request, Zazzle authorized the check to be cancelled and the full amount has since been credited back to their Zazzle account
Zazzle certainly apologizes for the delay in obtaining the transaction ID for the customer’s Zazzle Black membership refund. The customer was refunded for her Zazzle Black membership on January 30, 2017. The transaction ID for that refund is ***. The customer was sent an e-mail on 03/29/with the transaction ID
(The consumer indicated he/she ACCEPTED the response from the business.)I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment
Initial Business Response /* (1000, 6, 2015/11/27) */
The customer contacted Zazzle.com via phone on 11/13/regarding an earnings payment that was anticipated for the month of NovemberUnfortunately, Zazzle determined the name the customer listed in the account did not match the name
associated with the Tax ID the customer provided, which resulted in the canceled earnings
Upon review of the customer's account, the customer's payment settings were complete prior to 10/9/2015, as a payment was successfully made on 8/3/Zazzle can confirm the customer made a modification to the payment settings page on 10/9/2015, at which time, the name the customer listed in the account no longer matched what the IRS had on file (or the payment for November would not have been canceled)
A Zazzle account specialist was assigned to the customer, and the customer was sent an email on 11/16/with an explanation as to why the customer's earnings had been canceledZazzle recommended the customer make the necessary changes to their payment settings page, and the earnings would then be sent in Zazzle's next payment cycle
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle acknowledges the customer did not become an active designer until this yearHowever, Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageThis information is posted and available for viewing
Zazzle has confirmed the customer's payment settings were updated by the customer on 11/16/If the customer's information matches what is on file with the IRS, the customer will be issued a payment no later than December 15, As Zazzle's payout cycle happens only once per month (on or before the 15th), if there are any additional modifications to the customer's payment settings, it will result in a day delay of the payment
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I initially called Zazzle I was told that my payout was not made because I had changed my threshold amount back in OctoberI was told if you change your payment settings before the next payment cycle, your payment gets delayed an additional daysWell, lo and behold, nowhere on Zazzle's User Policy does it say anything about that and I was completely thrown for a loop!
It was not until I sent an email to the CEO of Zazzle that I received contact from Zazzle's Finance Dept who miraculously attempted to call me AND email me that the information I was given from their customer service agent was not accurate
I did not join Zazzle as a Design Associate until around April 22, (AFTER) Zazzle messaged all its designersFurther, I was unaware of any forum or blog until November
Zazzle is using bad business practices by cancelling their designer's payments without a direct email to advise them if there is a problem which will delay their paymentsThis is unfair and inexcusableZazzle is taking no ownership that they need to adjust their business practicesCopying and pasting a summary of their CYA user agreement which pretty much states "We change what we want when we wantIf you don't get it it's pretty much on youIf you don't like it, then that's on you too" speaks volumes
My money is already past due to be paid to meWhat business ethic is it to make someone wait an additional days to receive their money if you have it? As Zazzle states "it has been confirmed the customer's payment settings were updated by the customer on 11/16/2015." The designer gets paid every daysIf there is an issue with their payment, Zazzle will not send you an email to let you know ahead of timeIt is up to you to read the blogs and forums and unarchive a message dated 03/Zazzle will delay your payment an additional days, which will accumulate to days if not furtherThis is unfair business practices and absurdNo one can seem to explain the rationale behind thisAnd I want an explanation
Final Business Response /* (4000, 10, 2015/12/08) */
Zazzle values all feedback provided by customers and designers alikeAs Zazzle has provided multiple explanations to the customer via ongoing email correspondence, phone calls, and this inquiry, no further explanations will be provided at this timeZazzle is a free service provided the User Agreement terms and conditions are adhered to, which the customer must agree to, prior to use of the website
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle confirms the customer has been issued a payment via the customer's PayPal account as of 12/3/for the amount of $2,
Initial Business Response /* (1000, 5, 2015/11/27) */
The customer placed an order with Zazzle.com on 10/14/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in
which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiryZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order
As of 11/25/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance departmentPer the details outlined in the membership agreement, this service is typically non-refundable
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; however, I am disappointed the business did not indicate they will review and/or amend their client service practices going forward.Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
The customer purchased a greeting card from the Zazzle website on 04/10/16. The order was shipped on 04/13/16. The customer contacted Zazzle Customer Support via e-mail on 04/14/to state the order was received later than expected. The Zazzle Customer Support agent offered the
customer a Zazzle account credit to be used on a future purchase. The customer declined this offer and requested a full refund for the order. The customer was issued a full refund on 04/17/and was sent an e-mail notifying them the refund had been processed. As a courtesy, Zazzle also waived the return of the product
Initial Business Response /* (1000, 6, 2015/11/27) */
The customer worked directly with Zazzle's Customer Support Manager, and a resolution was reached
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The day after
I filed this complaint, Zazzle began working with me and has refunded my money in full
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order on the Zazzle website for invitations on 09/03/Unfortunately, it appears this order was delayed in production due to the customer's design which had some text outside of the safe area for printingDue to the
design, the customer's text was cut off on the invitationZazzle's Image Team did work to correct this issue on the customer's behalfThe customer contacted Zazzle Customer Support by phone on 09/to obtain a status on his order and also placed a follow up call on 09/15/to get another status updateThe order was escalated to Zazzle's Production Team who worked to get the order to the customer as soon as possibleAs a courtesy for the delay, a shipping refund was issued to the customerThe customer can expect this refund in 7-business days depending on the policies of their financial institutionThe shipping on the order was upgraded to Express so when the order shipped out, it would be received the following business dayThe order was shipped Express on 09/15/and according to the tracking information provided by UPS, the order was delivered on 09/16/
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the production department would've contacted us as far as problems occurring with the invitation as soon as it was discovered, I would've been satisfied with their honesty because it would've given us enough time to take my business somewhere elseInstead, by keeping us in the dark and not giving us any information as to WHY there was such a delayThe only repeated response the we received was that they were going to send an email to the production teamBy constantly hearing this line all it did was increase our irritation towards this company and how it handles it's business and customers
When we finally did receive the invitations, on the 16th of September, we saw no reason as to why we have them anymore because what good are invitations to pass *** if there's no way they can be delivered on time to anyone, especially the ones that live out of townThe only reason we ordered from them in the first place was because according to their site, it would take approximately business days to make and approximately business days to deliverThe order was placed days BEFORE the party, expecting to receive them roughly days before the party (days plus days plus the weekend and holiday)
Due to the embarrassment of having a child's party with only a few children showing up, the only way I can see ANY type of satisfaction out of this horrible experience is the we return the invitations and get a full refundAll this could've been avoided if we would've known RIGHT FROM THE BEGINNING about the print problemsThis problem was ONLY brought to our attention through the email from the Revdex.comWe await to see how this develops
Final Business Response /* (4000, 9, 2015/10/12) */
Zazzle apologizes for the issues the customer had with their orderAt this time, the remaining balance of the order ($18.00) has been refunded to the customerAs a courtesy, Zazzle has also waived the return of the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institutionZazzle Customer Support has also sent the customer an email confirming the refund as well
The customer contacted Zazzle via email on 6/23/to have their Zazzle account and store terminated and deletedZazzle confirmed with the customer this would take place in the next batch of account removals, as of 6/25/Zazzle can confirm that while a search on the Zazzle Marketplace will
yield the result of three of the customer’s previously listed for sale products, users are not able to click on the product and order it as it will result in an error messageZazzle can further confirm no sales were made of the customer’s products, and the store is inaccessible
The customer placed an order with Zazzle.com on 11/17/2015. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email and phone on 11/21/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 11/21/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed the customer’s refund was processed and the customer was sent a confirmation transaction ID to confirm with their financial institution the refund was authorizedAn email was sent to the customer on 12/5/to confirm the processed refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for wedding invitations, address labels and RSVP cards on 1/3/Unfortunately, the customer received someone else’s RSVP cardsThe
customer contacted Zazzle on 1/8/via Chat feature requesting for the correct RSVP cards, in which Zazzle requested their production team to reprintThe customer contacted Zazzle again via phone on 1/16/after still not receiving their RSVP cardsDue to Zazzle’s production delays, they were unable to fulfill the replacement order in a timely mannerZazzle has ensured the customer that they will work to get these out to the customer ASAPIn order to compensate the customer for this entire ordeal, Zazzle has given the customer a refund for the cost of shipping and their RSVP cards, which Zazzle notified the customer of on 1/17/This same day, the customers reprint order queued for shipment with Express and should be delivered the following business day, 1/18/This information has also been relayed to the customer via e-mail on 1/17/
Zazzle would love to print every design that our customers orderHowever, they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeAs per the email correspondence Zazzle’s Content Management Team held
with the customer on 5/18/2016, the U.S Navy has design guidelines when it comes to using the Insignia and badges on a productPer Zazzle’s design guidelines, the customer has been messaged with the following information:
Design guidelines, http://www.zazzle.com/usnavy/rules, official marks include:- United States Navy Insignia and Badges -- *** ***- United States Navy Units, excluding Naval Special Warfare Command- ***- United States Navy Ships -* ***
Zazzle has recommended the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their designOnce we have received confirmation that the customer has permission we would be more than happy to send the customer reorder information
Initial Business Response /* (1000, 8, 2016/01/29) */
The customer placed an order with Zazzlecom on 12/21/15, for a throw blanket, to be shipped with express shipping (business day after manufacturing)The customer contacted Zazzle via email on 12/23/to inquire upon the status of the
custom throw blanket, as it had not yet been shippedThrow blankets typically manufacture in 2-business days, with shipping time in additionZazzle received and responded to the customer's email on 12/29/with the turnaround estimate for the timing window in which the customer's order was placedThe customer had also emailed Zazzle on 12/24/15, 12/27/15, and 1/5/with a request for a status update on the delayed orderZazzle's customer support team responded to the customer's latter inquiry on 1/5/16, with the information the order had been expedited with Zazzle's production team, and an offer to cancel the order if the customer choseThe customer responded to Zazzle via email with a cancellation confirmation requestPer the customer's wishes, Zazzle cancelled the order on 1/6/Refunds for a cancelled order typically return to the customer's payment method within 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, all funds for the customer's order were returned to the purchasing credit card with an anticipated processing date from the customer's credit card company no later than 1/21/For the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, and it may be used toward a future order if the customer desiresThis credit is available now, and it will not expire
Initial Consumer Rebuttal /* (2000, 10, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After further review, I saw that the refund for the purchase of the throw blanket was actually processed on January 7, and made it to my account on January 8, Initially Zazzle said that it would take 7-business days after the order was canceled on January 6th before the funds would make it into my account so I didn't check the account until around January 20th to give the appropriate amount of time for the funds to make it into my account based on the timeline zazzle had given meHowever, the funds made it into my account earlier than I was told they would so Zazzle did refund me the full price of the throw blanket and express shipping earlier than I expected them toBeing that it was earlier than I expected, I didn't check those dates and therefore didn't see the refundThank you Revdex.com for assisting in getting this taken care of and thank you Zazzle for getting me refunded
The customer has been working directly with Zazzle’s Customer Support Team as of 12/9/Zazzle authorized a replacement order of business cards when the customer’s original shipment was deemed lost in transitThe customer’s replacement order queued for shipment with Express shipping on
12/13/206, and Zazzle can confirm a delivery as of 12/14/For the customer’s overall experience, a full order refund was authorized on 12/16/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionAn email confirming the customer’s refund has been issued as of 12/16/
The customer placed an order on Zazzl*** on 5/2/On 5/3/Zazzle’s Content Management Team sent the customer an email advising of a customization flawThe email asked for a reply from the customer to process the order as is, or cancel the order so that changes can be made and a new order
placedOn 5/6/Zazzle’s Content Management Team cancelled the order, as there was no response from the customer and an e-mail was sent to the customer regarding the cancellationOn 5/17/the customer called Zazzle Support and advised that she has not received her refund for the cancelled orderA Zazzle customer service representative advised the customer that the refund may take 7-business days, and sent the customer a confirmation emailThe customer has not replied or contacted Zazzle support since then
On 3/8/the Customer called Zazzle’s Customer Support department to advise that the shipping on her first order was lateOn 3/8/the Customer was issued a shipping refundOn 3/21/the Customer called our CS department advising that her second order was late as wellOn 3/21/she was issued a shipping refund for that order as well as issued a $Zazzle store credit to compensate for the delay and overall experience
Complaint:***I am rejecting this response because:
First I was told by Zazzle that the matter of the link disconnect would be sent to to their 'Tech Team'
Second email follow up - I was told their 'Tech Team' was 'working on it'
Third email stated product was out-of-stock by someone in their Media Group - serioisly???
Does the right hand know what the left hand is doing?
Out-of-stock products on all online businesses are either labeled OUT OF STOCK, 'grayed out', or at least product icons that should be visible to potential customers and are not working for whatever the 'reason of the day' is, should NOT BE VISIBLEWhat company leaves a customer wondering 'why bother'...it doesn't work?
It is always 'smoke and mirrors' between Zazzle and their designersIt's either the computer's fault or 'the Tech Team' is working on itOne form email after anotherOne would think that by they would know what they are doing....long shot at best.Sincerely,Maryann ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Even though the business remedied the situation after over a month and A LOT of hassle, I would hope that their conduct would reflect in some way on their Revdex.com score The conduct of this business and the numerous reps that I communicated with is appalling and I hope that negative impact on their business may result in some improvement Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/28) */
The customer has been in ongoing communication with Zazzle.com via email since 07/09/2015, inquiring on the status of their missing earnings of $It was noted that on 06/17/at 9:17am, a request for payment was madeThis prompted a
payment to be issued, minus the $service fee for check payments requested under $A check for $was issued on the 7/15/Zazzle PayoutThe customer received this payment and sent the check back to Zazzle, requesting for the check to be cancelled, and placed back into their Zazzle AccountAs per customer request, Zazzle authorized the check to be cancelled and the full amount has since been credited back to their Zazzle account
Zazzle certainly apologizes for the delay in obtaining the transaction ID for the customer’s Zazzle Black membership refund. The customer was refunded for her Zazzle Black membership on January 30, 2017. The transaction ID for that refund is ***. The customer was sent an e-mail on 03/29/with the transaction ID
(The consumer indicated he/she ACCEPTED the response from the business.)I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment
Initial Business Response /* (1000, 6, 2015/11/27) */
The customer contacted Zazzle.com via phone on 11/13/regarding an earnings payment that was anticipated for the month of NovemberUnfortunately, Zazzle determined the name the customer listed in the account did not match the name
associated with the Tax ID the customer provided, which resulted in the canceled earnings
Upon review of the customer's account, the customer's payment settings were complete prior to 10/9/2015, as a payment was successfully made on 8/3/Zazzle can confirm the customer made a modification to the payment settings page on 10/9/2015, at which time, the name the customer listed in the account no longer matched what the IRS had on file (or the payment for November would not have been canceled)
A Zazzle account specialist was assigned to the customer, and the customer was sent an email on 11/16/with an explanation as to why the customer's earnings had been canceledZazzle recommended the customer make the necessary changes to their payment settings page, and the earnings would then be sent in Zazzle's next payment cycle
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle acknowledges the customer did not become an active designer until this yearHowever, Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageThis information is posted and available for viewing
Zazzle has confirmed the customer's payment settings were updated by the customer on 11/16/If the customer's information matches what is on file with the IRS, the customer will be issued a payment no later than December 15, As Zazzle's payout cycle happens only once per month (on or before the 15th), if there are any additional modifications to the customer's payment settings, it will result in a day delay of the payment
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I initially called Zazzle I was told that my payout was not made because I had changed my threshold amount back in OctoberI was told if you change your payment settings before the next payment cycle, your payment gets delayed an additional daysWell, lo and behold, nowhere on Zazzle's User Policy does it say anything about that and I was completely thrown for a loop!
It was not until I sent an email to the CEO of Zazzle that I received contact from Zazzle's Finance Dept who miraculously attempted to call me AND email me that the information I was given from their customer service agent was not accurate
I did not join Zazzle as a Design Associate until around April 22, (AFTER) Zazzle messaged all its designersFurther, I was unaware of any forum or blog until November
Zazzle is using bad business practices by cancelling their designer's payments without a direct email to advise them if there is a problem which will delay their paymentsThis is unfair and inexcusableZazzle is taking no ownership that they need to adjust their business practicesCopying and pasting a summary of their CYA user agreement which pretty much states "We change what we want when we wantIf you don't get it it's pretty much on youIf you don't like it, then that's on you too" speaks volumes
My money is already past due to be paid to meWhat business ethic is it to make someone wait an additional days to receive their money if you have it? As Zazzle states "it has been confirmed the customer's payment settings were updated by the customer on 11/16/2015." The designer gets paid every daysIf there is an issue with their payment, Zazzle will not send you an email to let you know ahead of timeIt is up to you to read the blogs and forums and unarchive a message dated 03/Zazzle will delay your payment an additional days, which will accumulate to days if not furtherThis is unfair business practices and absurdNo one can seem to explain the rationale behind thisAnd I want an explanation
Final Business Response /* (4000, 10, 2015/12/08) */
Zazzle values all feedback provided by customers and designers alikeAs Zazzle has provided multiple explanations to the customer via ongoing email correspondence, phone calls, and this inquiry, no further explanations will be provided at this timeZazzle is a free service provided the User Agreement terms and conditions are adhered to, which the customer must agree to, prior to use of the website
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle confirms the customer has been issued a payment via the customer's PayPal account as of 12/3/for the amount of $2,
Initial Business Response /* (1000, 5, 2015/11/27) */
The customer placed an order with Zazzle.com on 10/14/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in
which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiryZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order
As of 11/25/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance departmentPer the details outlined in the membership agreement, this service is typically non-refundable
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; however, I am disappointed the business did not indicate they will review and/or amend their client service practices going forward.Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
The customer purchased a greeting card from the Zazzle website on 04/10/16. The order was shipped on 04/13/16. The customer contacted Zazzle Customer Support via e-mail on 04/14/to state the order was received later than expected. The Zazzle Customer Support agent offered the
customer a Zazzle account credit to be used on a future purchase. The customer declined this offer and requested a full refund for the order. The customer was issued a full refund on 04/17/and was sent an e-mail notifying them the refund had been processed. As a courtesy, Zazzle also waived the return of the product
Initial Business Response /* (1000, 6, 2015/11/27) */
The customer worked directly with Zazzle's Customer Support Manager, and a resolution was reached
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The day after
I filed this complaint, Zazzle began working with me and has refunded my money in full
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order on the Zazzle website for invitations on 09/03/Unfortunately, it appears this order was delayed in production due to the customer's design which had some text outside of the safe area for printingDue to the
design, the customer's text was cut off on the invitationZazzle's Image Team did work to correct this issue on the customer's behalfThe customer contacted Zazzle Customer Support by phone on 09/to obtain a status on his order and also placed a follow up call on 09/15/to get another status updateThe order was escalated to Zazzle's Production Team who worked to get the order to the customer as soon as possibleAs a courtesy for the delay, a shipping refund was issued to the customerThe customer can expect this refund in 7-business days depending on the policies of their financial institutionThe shipping on the order was upgraded to Express so when the order shipped out, it would be received the following business dayThe order was shipped Express on 09/15/and according to the tracking information provided by UPS, the order was delivered on 09/16/
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the production department would've contacted us as far as problems occurring with the invitation as soon as it was discovered, I would've been satisfied with their honesty because it would've given us enough time to take my business somewhere elseInstead, by keeping us in the dark and not giving us any information as to WHY there was such a delayThe only repeated response the we received was that they were going to send an email to the production teamBy constantly hearing this line all it did was increase our irritation towards this company and how it handles it's business and customers
When we finally did receive the invitations, on the 16th of September, we saw no reason as to why we have them anymore because what good are invitations to pass *** if there's no way they can be delivered on time to anyone, especially the ones that live out of townThe only reason we ordered from them in the first place was because according to their site, it would take approximately business days to make and approximately business days to deliverThe order was placed days BEFORE the party, expecting to receive them roughly days before the party (days plus days plus the weekend and holiday)
Due to the embarrassment of having a child's party with only a few children showing up, the only way I can see ANY type of satisfaction out of this horrible experience is the we return the invitations and get a full refundAll this could've been avoided if we would've known RIGHT FROM THE BEGINNING about the print problemsThis problem was ONLY brought to our attention through the email from the Revdex.comWe await to see how this develops
Final Business Response /* (4000, 9, 2015/10/12) */
Zazzle apologizes for the issues the customer had with their orderAt this time, the remaining balance of the order ($18.00) has been refunded to the customerAs a courtesy, Zazzle has also waived the return of the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institutionZazzle Customer Support has also sent the customer an email confirming the refund as well
The customer contacted Zazzle via email on 6/23/to have their Zazzle account and store terminated and deletedZazzle confirmed with the customer this would take place in the next batch of account removals, as of 6/25/Zazzle can confirm that while a search on the Zazzle Marketplace will
yield the result of three of the customer’s previously listed for sale products, users are not able to click on the product and order it as it will result in an error messageZazzle can further confirm no sales were made of the customer’s products, and the store is inaccessible
The customer placed an order with Zazzle.com on 11/17/2015. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email and phone on 11/21/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 11/21/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed the customer’s refund was processed and the customer was sent a confirmation transaction ID to confirm with their financial institution the refund was authorizedAn email was sent to the customer on 12/5/to confirm the processed refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for wedding invitations, address labels and RSVP cards on 1/3/Unfortunately, the customer received someone else’s RSVP cardsThe
customer contacted Zazzle on 1/8/via Chat feature requesting for the correct RSVP cards, in which Zazzle requested their production team to reprintThe customer contacted Zazzle again via phone on 1/16/after still not receiving their RSVP cardsDue to Zazzle’s production delays, they were unable to fulfill the replacement order in a timely mannerZazzle has ensured the customer that they will work to get these out to the customer ASAPIn order to compensate the customer for this entire ordeal, Zazzle has given the customer a refund for the cost of shipping and their RSVP cards, which Zazzle notified the customer of on 1/17/This same day, the customers reprint order queued for shipment with Express and should be delivered the following business day, 1/18/This information has also been relayed to the customer via e-mail on 1/17/
Zazzle would love to print every design that our customers orderHowever, they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeAs per the email correspondence Zazzle’s Content Management Team held
with the customer on 5/18/2016, the U.S Navy has design guidelines when it comes to using the Insignia and badges on a productPer Zazzle’s design guidelines, the customer has been messaged with the following information:
Design guidelines, http://www.zazzle.com/usnavy/rules, official marks include:- United States Navy Insignia and Badges -- *** ***- United States Navy Units, excluding Naval Special Warfare Command- ***- United States Navy Ships -* ***
Zazzle has recommended the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their designOnce we have received confirmation that the customer has permission we would be more than happy to send the customer reorder information