Complaint: ***I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter
It was great speaking with you today. As discussed, you can contact your financial institution directly to inquire about the availability of your funds. If you have any further questions or queries then please don't hesitate to get in touch. --------------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # *** Sincerely,Mo*** ***
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order with Zazzle.com on 09/09/During the checkout of the order, the customer opted to take advantage of Zazzle Black Day shipping at a cost of $for the yearZazzle Black Day is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited day shipping for all orders placed within that yearThis is a service the customer must manually select in their account during the time of check outThe customer must also opt out of the service to avoid being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black serviceThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle Customer Support by phone on 09/09/and was advised that she signed up for the Zazzle Black program at the time of her order on 09/09/At that time, a refund of $was issuedZazzle recommends the customer to check her bank or credit card statement to ensure the funds have been returned to herZazzle also opted the customer's account of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later timeUnfortunately, if the customer was charged any overdraft fees by her bank Zazzle would not be able to compensate her those fees
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund my moneyHowever, it took phone calls, not just oneAnd it also took almost weeks for the refund to processAnd they never that their website forced me to accept the charges and never offered me an out screen
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order on the Zazzle website on 09/03/for invitationsThe order was shipped via UPS Mail Innovations (UPS MI) and issued a tracking number on 09/04/The customer contacted Zazzle Customer Support on 09/14/to
state she did not receive the orderThe shipping method that was chosen at the time of the order was Standard shipping which can take 4-business days to arrive once shippedThe courier considers the first day in transit to be the first business day after pick upThe order was picked up on 09/04/and due to the Labor Day holiday, the first day in transit was 09/08/It could have taken until 09/for the package to have been delivered
A supervisor attempted to contact the customer by phone on 09/15/but was unsuccessful in reaching the customerA follow up e-mail was sent to the customer also on 09/15/to let her know Zazzle would be reprinting her order and shipping it with an expedited courierThe replacement order was delivered to the customer on 09/16/Also, at that time a full refund was issued to the customer for her overall experienceThe customer can expect to see the refund in 7-business days depending on the policies of her financial institution
Initial Business Response /* (1000, 6, 2016/01/15) */
The customer placed an order with Zazzle.com on 12/23/with the referenced Standard shipping method referenced regarding the customer's Zazzle Black shipping membershipStandard shipping typically takes 4-business days after
manufacturingThe customer contacted Zazzle via email regarding the status of the unshipped order on 1/4/and 1/6/Zazzle has confirmed the customer's order was queued for shipment on 1/6/For the unanticipated delay, Zazzle upgraded the customer's shipping method from Standard to Express (Next Day), and the customer's order was queued for shipment on 1/7/Zazzle can confirm the customer's order delivered on 1/8/For the customer's overall experience, Zazzle has authorized a $Zazzle Account credit to the customer's Zazzle accountThis credit can be used toward any future order, and it is available for use nowThis credit will not expire
Initial Consumer Rebuttal /* (2000, 8, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
The customer placed an order with Zazzle.com for a custom pillow on 07/31/Zazzle's Quality Assurance team attempted to reach the customer via e-mail on 07/31/15, to alert the customer of a quality issue with the design on the pillowThe
following message was contained in the email, along with a digital image of the issue: "We noticed the image that you submitted is not properly sized, resulting in a white border around the image." Zazzle further provided options to the customer to either proceed with the order as is, or cancel the order and replace it with modificationsUnfortunately, Zazzle did not receive a response from the customer within hours, and the order was cancelled for quality purposes on 08/05/
In the event an order is canceled prior to production, the funds are not taken from the customer's purchasing payment methodTypically, the transaction itself *** generate a pending or processing transactionWhen the cancellation occurred, this pending transaction would roll off within 7-business days of the cancellation taking placeTo be clear, Zazzle did not collect funds for the canceled order, and there are zero funds to returnZazzle recommends the customer follow up with their financial institution directly to verify that their previously pending/processing transaction was never processed
For the customer's overall experience, Zazzle has emailed the customer a coupon code for 50% off a future pillow purchase if the customer would like to reorderZazzle also has a phone order/design assistance team that can help the customer with any design or quality issues, and they can assist with a phone order as wellThe phone order team is available Monday - Friday 6AM-6PM at X-XXX-XXX-XXXX
Zazzle's Customer Support Team is available Mon - Fri: 6AM - 6PM PST (9AM - 9PM EST) at the following numbers: X-XXX-XZAZZLE (X-XXX-XXX-XXXX) or XXX-XXX-XXXX Zazzle can also be reached via email here: http://help.zazzle.com/helpdesk/create-case Zazzle's Contact Us page is found directly at the bottom of the Zazzle.com website, which can be found here: http://www.zazzle.com/about/contactus Zazzle does not recommend a customer contact the corporate headquarters phone number for issues pertaining to customer support, as this will delay the process of customer support being able to assist the customer as swiftly as possible
Zazzle has Payment Thresholds for each payment method and currency, and will hold designer Earnings until they reach the relevant Payment ThresholdIf a customer requests payments that are less than those Payment Thresholds, processing fees will applyThe "Earnings" section of Zazzle's User
Agreement has the full explanation, which can be found here:
For PayPal, the Payment Threshold is $50 for payments in dollarsThe processing fee to receive a payment of less than $50 is USD $per paymentZazzle’s records indicate the customer requested a payment via PayPal on 11/9/Changes and requests made within a customer’s earnings account causes an automatic day delay as Zazzle processes the information. As such, the customer will not be eligible for this payment until Zazzle’s next payment cycle, no later than 12/15/
Initial Business Response /* (1000, 5, 2015/12/30) */
The customer placed an order for an embroidered hat with Zazzle.com on 12/8/The typical turnaround time for this product is 3-business days, plus the customer's selected shipping method (Standard, 4-business days)As a shipping
confirmation for the order had not yet been received by 12/21/2015, the customer contacted Zazzle via phone, and requested the status and the estimated time of deliveryZazzle upgraded the customer's shipping method on 12/21/to Express, and requested an urgent expedite of the order with Zazzle's production teamThe customer again contacted Zazzle.com via phone on 12/23/requesting an additional update of the unshipped orderUnfortunately, due to the unanticipated volume in that department, Zazzle was unable to meet the customer's nedate of by December 25thZazzle was also unable to provide the customer with an estimated time of arrivalPer the customer's request during that phone call, Zazzle canceled the order for a full refund, as the order would not be arriving in timeThe customer's order was canceled in full on 12/23/2015, and a full refund authorized to the customer's purchasing payment methodRefunds typically take 7-business days upon cancelation, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, Zazzle has placed a $account credit into the customer's Zazzle AccountThis credit can be used toward any future order placed, and it will not expireAn email confirmation regarding this credit was sent to the customer on 12/28/
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method on 11/04/The customer was emailed confirmation of the processed refund as of 12/1/
Initial Business Response /* (1000, 5, 2015/07/31) */
The customer has been in ongoing communication with Zazzle.com via email since 04/15/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would
occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced
It was noted that as of since 04/16/2015, the customer has made multiple invalid updates to their Zazzle AccountThe information they have provided is not matching the information on file with the IRSThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account, a total of timesThis was done for the all attempted payments since February 2015, through July
The customer was able to successfully update their Zazzle Account on 07/28/This makes the customer eligible for a payment on the 09/15/payment cycle
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
The Designer contacted Zazzle Customer Support on
03/07/to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him
Complaint: ***I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter
It was great speaking with you today. As discussed, you can contact your financial institution directly to inquire about the availability of your funds. If you have any further questions or queries then please don't hesitate to get in touch. --------------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # *** Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I was refunded the charged amount so I don't careI do find it inaccurate for their item to be the first hit upon searching for 'agate guitar picks', implying they are indeed agate which would initially give shoppers the impression they are viewing an item made of actual agate stoneI had been searching are reviewing agate stone picks for about a half an hour prior to coming across this listing, hence reading 'fine print' of actual simulation of materials was involved in this processI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***I am rejecting Zazzle's response because: Zazzle refused to remove/reimburse the automatic credit card charge for its October 2016-October membership; this is what I had requested. Zazzle Customer Service merely "turned off" the auto-renew membership for October 2017-October 2018. Zazzle's Customer Service person did offer me store credit, which I did not want. So, if according to Zazzle's response to my complaint, if I do receive credit card reimbursement within days for the October 2016-October membership, I will be very happy (and surprised).
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/12/30) */
Zazzle's Customer Support Team has worked with the customer directlyA replacement order was received as of 12/29/15, and a full refund has been issuedRefunds typically take 7-business days, depending on the customer's financial
institutionFor the customer's overall experience, Zazzle has also extended an account credit for the value of the customer's order, that can be used toward a future order if the customer desiresThe credit is available now, and it will not expire
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to
try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Initial Business Response /* (1000, 6, 2016/01/29) */
The customer was provided standard Return Merchandise Authorization instructions, including a pre-paid label to return the order in questionThe customer's return was delivered by the courier to Zazzle's returns facilities on 1/13/Zazzle
has verified the customer's returned shipment, and a full refund was authorized to the customer's purchasing payment method as of 1/28/Refunds typically take 7-business days to become available, depending on the processing speed of the customer's financial institutionZazzle has confirmed the customer's refund details as of 1/28/via email
The customer contacted Zazzle.com via email on 9/18/with regards to the status of the order placed on 9/3/Zazzle received and responded to the customer’s email on 9/19/to investigate the delay the customer experienced on the orderZazzle expedited the customer’s order to ship as
soon as the item could complete manufacturing, at which time, the customer remained in email communication with Zazzle’s Customer Support teamZazzle authorized a refund for the customer’s shipping cost for the delay the customer experienced on 9/20/2016, and the customer’s order was queued for shipment on 9/22/Zazzle can confirm the customer’s order was delivered the following day, on 9/23/For the customer’s overall experience and delay, Zazzle has further compensated the customer with a full refund for the orderRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionZazzle has emailed the customer a confirmation of this additional refund as of 9/29/
Complaint: ***I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter
It was great speaking with you today. As discussed, you can contact your financial institution directly to inquire about the availability of your funds. If you have any further questions or queries then please don't hesitate to get in touch. --------------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # *** Sincerely,Mo*** ***
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order with Zazzle.com on 09/09/During the checkout of the order, the customer opted to take advantage of Zazzle Black Day shipping at a cost of $for the yearZazzle Black Day is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited day shipping for all orders placed within that yearThis is a service the customer must manually select in their account during the time of check outThe customer must also opt out of the service to avoid being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black serviceThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle Customer Support by phone on 09/09/and was advised that she signed up for the Zazzle Black program at the time of her order on 09/09/At that time, a refund of $was issuedZazzle recommends the customer to check her bank or credit card statement to ensure the funds have been returned to herZazzle also opted the customer's account of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later timeUnfortunately, if the customer was charged any overdraft fees by her bank Zazzle would not be able to compensate her those fees
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund my moneyHowever, it took phone calls, not just oneAnd it also took almost weeks for the refund to processAnd they never that their website forced me to accept the charges and never offered me an out screen
Initial Business Response /* (1000, 5, 2015/09/17) */
The customer placed an order on the Zazzle website on 09/03/for invitationsThe order was shipped via UPS Mail Innovations (UPS MI) and issued a tracking number on 09/04/The customer contacted Zazzle Customer Support on 09/14/to
state she did not receive the orderThe shipping method that was chosen at the time of the order was Standard shipping which can take 4-business days to arrive once shippedThe courier considers the first day in transit to be the first business day after pick upThe order was picked up on 09/04/and due to the Labor Day holiday, the first day in transit was 09/08/It could have taken until 09/for the package to have been delivered
A supervisor attempted to contact the customer by phone on 09/15/but was unsuccessful in reaching the customerA follow up e-mail was sent to the customer also on 09/15/to let her know Zazzle would be reprinting her order and shipping it with an expedited courierThe replacement order was delivered to the customer on 09/16/Also, at that time a full refund was issued to the customer for her overall experienceThe customer can expect to see the refund in 7-business days depending on the policies of her financial institution
Initial Business Response /* (1000, 6, 2016/01/15) */
The customer placed an order with Zazzle.com on 12/23/with the referenced Standard shipping method referenced regarding the customer's Zazzle Black shipping membershipStandard shipping typically takes 4-business days after
manufacturingThe customer contacted Zazzle via email regarding the status of the unshipped order on 1/4/and 1/6/Zazzle has confirmed the customer's order was queued for shipment on 1/6/For the unanticipated delay, Zazzle upgraded the customer's shipping method from Standard to Express (Next Day), and the customer's order was queued for shipment on 1/7/Zazzle can confirm the customer's order delivered on 1/8/For the customer's overall experience, Zazzle has authorized a $Zazzle Account credit to the customer's Zazzle accountThis credit can be used toward any future order, and it is available for use nowThis credit will not expire
Initial Consumer Rebuttal /* (2000, 8, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
The customer placed an order with Zazzle.com for a custom pillow on 07/31/Zazzle's Quality Assurance team attempted to reach the customer via e-mail on 07/31/15, to alert the customer of a quality issue with the design on the pillowThe
following message was contained in the email, along with a digital image of the issue: "We noticed the image that you submitted is not properly sized, resulting in a white border around the image." Zazzle further provided options to the customer to either proceed with the order as is, or cancel the order and replace it with modificationsUnfortunately, Zazzle did not receive a response from the customer within hours, and the order was cancelled for quality purposes on 08/05/
In the event an order is canceled prior to production, the funds are not taken from the customer's purchasing payment methodTypically, the transaction itself *** generate a pending or processing transactionWhen the cancellation occurred, this pending transaction would roll off within 7-business days of the cancellation taking placeTo be clear, Zazzle did not collect funds for the canceled order, and there are zero funds to returnZazzle recommends the customer follow up with their financial institution directly to verify that their previously pending/processing transaction was never processed
For the customer's overall experience, Zazzle has emailed the customer a coupon code for 50% off a future pillow purchase if the customer would like to reorderZazzle also has a phone order/design assistance team that can help the customer with any design or quality issues, and they can assist with a phone order as wellThe phone order team is available Monday - Friday 6AM-6PM at X-XXX-XXX-XXXX
Zazzle's Customer Support Team is available Mon - Fri: 6AM - 6PM PST (9AM - 9PM EST) at the following numbers: X-XXX-XZAZZLE (X-XXX-XXX-XXXX) or XXX-XXX-XXXX Zazzle can also be reached via email here: http://help.zazzle.com/helpdesk/create-case Zazzle's Contact Us page is found directly at the bottom of the Zazzle.com website, which can be found here: http://www.zazzle.com/about/contactus Zazzle does not recommend a customer contact the corporate headquarters phone number for issues pertaining to customer support, as this will delay the process of customer support being able to assist the customer as swiftly as possible
Zazzle has Payment Thresholds for each payment method and currency, and will hold designer Earnings until they reach the relevant Payment ThresholdIf a customer requests payments that are less than those Payment Thresholds, processing fees will applyThe "Earnings" section of Zazzle's User
Agreement has the full explanation, which can be found here:
For PayPal, the Payment Threshold is $50 for payments in dollarsThe processing fee to receive a payment of less than $50 is USD $per paymentZazzle’s records indicate the customer requested a payment via PayPal on 11/9/Changes and requests made within a customer’s earnings account causes an automatic day delay as Zazzle processes the information. As such, the customer will not be eligible for this payment until Zazzle’s next payment cycle, no later than 12/15/
Initial Business Response /* (1000, 5, 2015/12/30) */
The customer placed an order for an embroidered hat with Zazzle.com on 12/8/The typical turnaround time for this product is 3-business days, plus the customer's selected shipping method (Standard, 4-business days)As a shipping
confirmation for the order had not yet been received by 12/21/2015, the customer contacted Zazzle via phone, and requested the status and the estimated time of deliveryZazzle upgraded the customer's shipping method on 12/21/to Express, and requested an urgent expedite of the order with Zazzle's production teamThe customer again contacted Zazzle.com via phone on 12/23/requesting an additional update of the unshipped orderUnfortunately, due to the unanticipated volume in that department, Zazzle was unable to meet the customer's nedate of by December 25thZazzle was also unable to provide the customer with an estimated time of arrivalPer the customer's request during that phone call, Zazzle canceled the order for a full refund, as the order would not be arriving in timeThe customer's order was canceled in full on 12/23/2015, and a full refund authorized to the customer's purchasing payment methodRefunds typically take 7-business days upon cancelation, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, Zazzle has placed a $account credit into the customer's Zazzle AccountThis credit can be used toward any future order placed, and it will not expireAn email confirmation regarding this credit was sent to the customer on 12/28/
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method on 11/04/The customer was emailed confirmation of the processed refund as of 12/1/
Initial Business Response /* (1000, 5, 2015/07/31) */
The customer has been in ongoing communication with Zazzle.com via email since 04/15/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would
occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced
It was noted that as of since 04/16/2015, the customer has made multiple invalid updates to their Zazzle AccountThe information they have provided is not matching the information on file with the IRSThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account, a total of timesThis was done for the all attempted payments since February 2015, through July
The customer was able to successfully update their Zazzle Account on 07/28/This makes the customer eligible for a payment on the 09/15/payment cycle
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
The Designer contacted Zazzle Customer Support on
03/07/to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him
Complaint: ***I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter
It was great speaking with you today. As discussed, you can contact your financial institution directly to inquire about the availability of your funds. If you have any further questions or queries then please don't hesitate to get in touch. --------------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # *** Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:
I was refunded the charged amount so I don't careI do find it inaccurate for their item to be the first hit upon searching for 'agate guitar picks', implying they are indeed agate which would initially give shoppers the impression they are viewing an item made of actual agate stoneI had been searching are reviewing agate stone picks for about a half an hour prior to coming across this listing, hence reading 'fine print' of actual simulation of materials was involved in this processI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***I am rejecting Zazzle's response because: Zazzle refused to remove/reimburse the automatic credit card charge for its October 2016-October membership; this is what I had requested. Zazzle Customer Service merely "turned off" the auto-renew membership for October 2017-October 2018. Zazzle's Customer Service person did offer me store credit, which I did not want. So, if according to Zazzle's response to my complaint, if I do receive credit card reimbursement within days for the October 2016-October membership, I will be very happy (and surprised).
Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/12/30) */
Zazzle's Customer Support Team has worked with the customer directlyA replacement order was received as of 12/29/15, and a full refund has been issuedRefunds typically take 7-business days, depending on the customer's financial
institutionFor the customer's overall experience, Zazzle has also extended an account credit for the value of the customer's order, that can be used toward a future order if the customer desiresThe credit is available now, and it will not expire
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to
try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Final Consumer Response /* (2000, 6, 2015/12/23) */
Zazzle finally contacted me and are shipping me a replacement for the broken itemThank you!
Initial Business Response /* (1000, 6, 2016/01/29) */
The customer was provided standard Return Merchandise Authorization instructions, including a pre-paid label to return the order in questionThe customer's return was delivered by the courier to Zazzle's returns facilities on 1/13/Zazzle
has verified the customer's returned shipment, and a full refund was authorized to the customer's purchasing payment method as of 1/28/Refunds typically take 7-business days to become available, depending on the processing speed of the customer's financial institutionZazzle has confirmed the customer's refund details as of 1/28/via email
The customer contacted Zazzle.com via email on 9/18/with regards to the status of the order placed on 9/3/Zazzle received and responded to the customer’s email on 9/19/to investigate the delay the customer experienced on the orderZazzle expedited the customer’s order to ship as
soon as the item could complete manufacturing, at which time, the customer remained in email communication with Zazzle’s Customer Support teamZazzle authorized a refund for the customer’s shipping cost for the delay the customer experienced on 9/20/2016, and the customer’s order was queued for shipment on 9/22/Zazzle can confirm the customer’s order was delivered the following day, on 9/23/For the customer’s overall experience and delay, Zazzle has further compensated the customer with a full refund for the orderRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionZazzle has emailed the customer a confirmation of this additional refund as of 9/29/