Zazzle’s records show that the seller attempted to make changes in their Payment settings on 2/5/and 2/7/When Zazzle tried to issue the payment for 2/15/payout, they were denied by PayPalThis could be because the seller provided Zazzle with an incorrect PayPal email address, are
not verified in PayPal, or that their information with PayPal is incorrect (bad credit card, address info mismatched etc)The seller needs to work that out with PayPalThese funds have since been canceled and issued back to the Zazzle account as of 3/19/If the seller makes the update with PayPal and everything is correct, they can be expected to get paid out on Zazzle’s next payment cycle on 4/15/Zazzle has provided all this information to the seller via e-mail on 3/19/
Zazzle can confirm a portion of the customer’s order delivered on 12/21/via *** with the tracking number ***Zazzle can further confirm, the remainder of the customer’s order was delivered on 12/23/with *** tracking number ***For the delay the
customer experienced with the second portion of the delivery, Zazzle has authorized a refund for the customer’s shipping cost as of 12/28/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionThe customer has also been emailed confirmation of this refund as of 12/28/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
Zazzle.com is a print on demand company not affiliated, associated, authorized, endorsed by, and/or in any way connected to the place of business Unwind Me, with the above complaint for massage servicesThe official Zazzle web site is available
at www.zazzle.comFor more information about Zazzle.com, please see the following: http://www.zazzle.com/about
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***
Initial Business Response /* (1000, 6, 2016/01/06) */
The customer has been in active communication with Zazzle's Customer Support TeamThe customer's initial email was sent on 12/21/2015, and a Zazzle support representative received and responded to the customer's email on 12/22/Per the
customer's wishes, Zazzle authorized a refund to the customer's original purchasing payment method as of 12/22/The customer was also messaged that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle obtained the refund transaction ID, which was provided to the customer via email on 1/5/
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's response only because I was given a refund as I requested, although, it was very late in comingAs noted in my initial complaint, I tried to contact the company twice through their website and phone line beginning on 12/18/They failed to mention this since contacting them through their website leaves no record proof for the consumer
Obviously this company has bad business practices and they know how to get around being held accountable unless you complain about themI don't know why they just can't do what they are supposed to do to avoid complaints
The customer worked with Zazzl*** directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/
for order *** placed on 3/3/2016, and a shipping refund processed on 3/23/for order *** placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Complaint: ***I am rejecting this response because: zazzle did not immediately issue a over nite delivery or a full refund- It ONLY happened after many emails and calls to the businessThey lied in the response to the Revdex.comIt took a lot of work on my end to correct this issueThis is a very corrupt business I truly believe they only took care of this issue after I mention that I filed a complaint with the Revdex.comI had received an email from zazzle that stated they would not send the product over nite or issue a refundThen magically some manger named *** called with a full refund a shaky promise that it may delivered over nite. Sincerely,*** ***
Zazzle can confirm the customer was issued a full order refund as of 12/23/As the customer’s order was split into two different shipments, because they contained different product types, the customer would see two separate refund transactionsThe first refund transaction was processed for
$(the customer’s ceramic ornament shipment) and the second refund transaction was processed for $(the customer’s banner ornament shipment)Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institution
Complaint: ***I am rejecting this response because:
Those are liarsZazzle is a liar and a potboilerThey did not send me any gift card offer, no any personal message, just a meaningless template email with common nonsense about extension of a membership for me for one year, which I never needed or requested from themThey are mentioning a $gift card only now, after I fined with Revdex.com.orgBut now they owe me a different amount of moneyAs I have nor received any check, I go ahead and escalate filling with the*** ** *** ***And now again I double the claim, of course
Sincerely,*** ***
The customer placed an order for stickers on 9/14/On 10/3/2016, the customer contacted Zazzle’s Customer support team via email with regards to the placement and cutting of one said stickerZazzle’s Customer Support representative received and replied to the customer’s email on 10/4/with
an explanation to Zazzle’s design safe print area, and indicated the customer’s design came outside of the recommended bordersAs Zazzle wanted to give the customer the opportunity to amend the design error that could not be reprinted else to yield the same result, the customer replied back and accepted a Zazzle Account Credit for the cost of the stickerPer Zazzle’s return policy, Zazzle is not authorized to return funds for shippingThis is messaged clearly on the website and regarding all returns here: ***
Zazzle placed a Zazzle Account Credit into the customer’s account per the customer’s wishesThe customer returned to Zazzle Customer Support via email on 10/14/and requested a direct refund as the customer did not want to pay for the shipping cost associated with a replacement order using the Account Credit that had been processedZazzle then provided the customer with a coupon code for Free Premium shipping to use on the replacement order with the invitation to please reply to the email if the customer had any additional questions or complaintsFor the customer’s overall experience, Zazzle has authorized a refund for the item the customer initially accepted the account credit forRefunds take 7-business days, depending on the processing speed of the customer’s financial institution
The customer placed a new order on 12/5/for a different set of productsIn this order, the customer applied the Zazzle Account Credit he was provided for the initial order mishap, as well as the free Premium shipping code the customer was issued during previous correspondenceZazzle can confirm delivery of all products shipped, per the courier with the following tracking information:
USPS ***
OnTrac ***
OnTrac ***
The customer contacted Zazzle with regards to a shipment of stickers that the courier deemed ‘delivered’ (on 12/14/2016) but the customer claimed were not receivedZazzle authorized a replacement of the delivered but not received items, and a delivery confirmation as stated by the courier had the replacements delivered on 12/21/Zazzle can confirm delivery of the replacement products shipped:
OnTrac ***
Zazzle uses multiple couriersThe courier used to deliver a customer’s products in the fastest time possible will automatically default for a customer’s order
The customer contacted Zazzle again to demand a refund for the stickers that had not been received twice, but were shown as delivered by the courierZazzle authorized a refund for both sets of stickers ($x 2) on 12/22/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionThe customer was actively engaged with Zazzle’s Customer support team throughout all of the customer’s inquiries, and Zazzle expressed apology for the customer’s ordeal at each turn as well as followed through with replacing items that were claimed not received, as well as a refund issuedIf the customer would like further compensation for Order ***, Zazzle can provide the customer with a prepaid shipping label to return the unwanted items for a full refund
(The consumer indicated he/she DID NOT accept the response from the business.)No this $credit doesn't satisfy my inconvenience and experienceWhat makes Zazzle believe that I want to spend money with them to RISK being annoyed and inconvenienced againNot to mention express shipping alone will cost me $by itself not including the productWhat they can do is send me invitations and rsvp cards (no envelopes) free of charge express shippingThat would be the last thing I order from zszzleZAZZLE needs to get right with care and concern for their customersAfter two failed attempts, I don't need a store credit
Initial Business Response /* (1000, 5, 2015/12/23) */
The customer placed one order with Zazzle.com on 11/26/This single order contained multiple magnet designs, and apparelZazzle's Quality Assurance team reached out to the customer via email on 11/27/2015, to inform the customer that a
design issue with the apparel due to a low resolution image being used, would result in the customer receiving the items pixelated or blurryZazzle's Quality Assurance team included a screen capture image in the email sent to the customer, depicting the design flawThis email outlined the issue, and explained to the customer that unfortunately due to Zazzle's current processes, the order could not be fixed pre-shipmentZazzle requested the customer reply to confirm the order to be printed as-is, or reply with a request to cancel the order in full, so that a new order could be placed with changes to the apparel designThis email also contained a direct phone number the customer could call, to speak to an agent for assistance, if that was preferred over replying to the emailUnfortunately, Zazzle did not receive contact from the customer within hours, and the order was cancelled for Quality Assurance
The customer contacted Zazzle via phone on 12/4/2015, expressing concern regarding the cancelled orderThe customer claimed to be under the impression that two separate orders had been placed, and Zazzle had only cancelled the apparel portion of the orderThe customer support representative explained to the customer that partial orders cannot be produced, and the entire order had been cancelledThe customer was also offered the option to reorder with assistanceAs the customer requested to speak with a customer support supervisor, a request for a supervisor callback was then set upZazzle's customer support Assistant Manager reached out to the customer via a callback within the hour, but the customer was unreachableIf the customer is still interested in reordering the cancelled items, Zazzle is more than happy to assist the customer with the same pricing the customer originally received, as well as expedited shipping
Complaint: ***I am rejecting this response because:
Thank you for your message and assistance
I submitted a rejection to the business response prior to receiving the information belowI would like to add this information to my Revdex.com complaint because it supports my complaint against the company
I received a voice message on March 13th, 2018, from Mr*** Slevin, Lawyer for Pandora Media IncMrSlevin stated " there is no record of complaint" on file, which means Zazzle was not contacted,as stated and the reason for pulling my itemsThe name "PANDORA" is not trademarked or copyrighted.
MrSlevin will be conducting an investigation and I've forwarded all information to his email address shown below
*** ***
It is my hope the Zazzle will allow my designs to be re-listed on their marketplace
SincerelyChristina***Sincerely,Christina ***
Initial Business Response /* (1000, 5, 2016/01/15) */
The customer placed an order with Zazzle.com on 12/13/for two pillows and a mugAs these products are manufactured separately, the customer received her mug shipment in a different packageThe customer contacted Zazzle via email on
12/28/2015, as she had not received a shipping confirmation for the two pillowsZazzle received and responded to the customer's email on 12/29/and provided the turnaround time for the customer's orderThe customer's pillows shipped on 1/6/2016, and Zazzle's records indicate the package was delivered Tuesday, 1/12/For the customer's overall experience, and the unanticipated delay with the pillow order, Zazzle has authorized a refund for the two pillows and the customer's shipping costAn email was sent to the customer confirming the refund details on 1/15/
In order for the customer to receive a payment through their Zazzle Account, the customer will need to request a payment through their payment settings pageZazzle is including a screen capture of the customer's payment page settings to indicate this has not been done, as the buttons to do so are displayedAs payments are processed once per month, the customer's account will be eligible for payment days from the date of the requested payment
Zazzle reiterates that they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has put into placeZazzle is unable to produce the customer’s designs on a bath mat as submittedThe customer is welcome to order the design on an approved product line for licensed US Navy merchandise
Per Zazzle’s User Agreement (http://www.zazzle.com/mk/policy/user_agreement) “ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES.”
Again, Zazzle recommends the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their design
The customer contacted Zazzle on 5/4/regarding the status of their orderSince the order was not going to arrive by their deadline, the order was cancelledOn 5/the customer contacted us stating the funds had not returned to their accountThe customer was advised at this juncture to contact her bank with regards to the refundOn 5/31/a Zazzle customer support agent sent the customer an email with the transaction ID number for the funds that were returned for the cancelled orderThe customer at this point can take the transaction ID for the cancellation and provide it to her bank for further clarification with regards to her refund
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer has been in ongoing communication with Zazzle.com via e-mail and phone since 07/14/15, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via an e-mail newsletter that changes
would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 07/16/15, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 06/01/payment, as well as the 07/01/paymentThe customer was able to successfully update their Zazzle Account on 07/16/This made the customer eligible for a payment on the 08/15/payment cycleA payment in the amount of $will be issued to the customer via PayPal on 08/15/2015, this total included all of the cancelled earnings from the months of June & July
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle’s records show that the seller attempted to make changes in their Payment settings on 2/5/and 2/7/When Zazzle tried to issue the payment for 2/15/payout, they were denied by PayPalThis could be because the seller provided Zazzle with an incorrect PayPal email address, are
not verified in PayPal, or that their information with PayPal is incorrect (bad credit card, address info mismatched etc)The seller needs to work that out with PayPalThese funds have since been canceled and issued back to the Zazzle account as of 3/19/If the seller makes the update with PayPal and everything is correct, they can be expected to get paid out on Zazzle’s next payment cycle on 4/15/Zazzle has provided all this information to the seller via e-mail on 3/19/
Zazzle can confirm a portion of the customer’s order delivered on 12/21/via *** with the tracking number ***Zazzle can further confirm, the remainder of the customer’s order was delivered on 12/23/with *** tracking number ***For the delay the
customer experienced with the second portion of the delivery, Zazzle has authorized a refund for the customer’s shipping cost as of 12/28/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionThe customer has also been emailed confirmation of this refund as of 12/28/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/01) */
Zazzle.com is a print on demand company not affiliated, associated, authorized, endorsed by, and/or in any way connected to the place of business Unwind Me, with the above complaint for massage servicesThe official Zazzle web site is available
at www.zazzle.comFor more information about Zazzle.com, please see the following: http://www.zazzle.com/about
Final Consumer Response /* (2000, 6, 2015/10/27) */
This matter has been resolved to the Complainant's satisfaction
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***
Initial Business Response /* (1000, 6, 2016/01/06) */
The customer has been in active communication with Zazzle's Customer Support TeamThe customer's initial email was sent on 12/21/2015, and a Zazzle support representative received and responded to the customer's email on 12/22/Per the
customer's wishes, Zazzle authorized a refund to the customer's original purchasing payment method as of 12/22/The customer was also messaged that refunds typically take 7-business days, depending on the processing speed of the customer's financial institutionZazzle obtained the refund transaction ID, which was provided to the customer via email on 1/5/
Initial Consumer Rebuttal /* (2000, 8, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's response only because I was given a refund as I requested, although, it was very late in comingAs noted in my initial complaint, I tried to contact the company twice through their website and phone line beginning on 12/18/They failed to mention this since contacting them through their website leaves no record proof for the consumer
Obviously this company has bad business practices and they know how to get around being held accountable unless you complain about themI don't know why they just can't do what they are supposed to do to avoid complaints
The customer worked with Zazzl*** directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/
for order *** placed on 3/3/2016, and a shipping refund processed on 3/23/for order *** placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Complaint: ***I am rejecting this response because: zazzle did not immediately issue a over nite delivery or a full refund- It ONLY happened after many emails and calls to the businessThey lied in the response to the Revdex.comIt took a lot of work on my end to correct this issueThis is a very corrupt business I truly believe they only took care of this issue after I mention that I filed a complaint with the Revdex.comI had received an email from zazzle that stated they would not send the product over nite or issue a refundThen magically some manger named *** called with a full refund a shaky promise that it may delivered over nite. Sincerely,*** ***
Zazzle can confirm the customer was issued a full order refund as of 12/23/As the customer’s order was split into two different shipments, because they contained different product types, the customer would see two separate refund transactionsThe first refund transaction was processed for
$(the customer’s ceramic ornament shipment) and the second refund transaction was processed for $(the customer’s banner ornament shipment)Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institution
Complaint: ***I am rejecting this response because:
Those are liarsZazzle is a liar and a potboilerThey did not send me any gift card offer, no any personal message, just a meaningless template email with common nonsense about extension of a membership for me for one year, which I never needed or requested from themThey are mentioning a $gift card only now, after I fined with Revdex.com.orgBut now they owe me a different amount of moneyAs I have nor received any check, I go ahead and escalate filling with the*** ** *** ***And now again I double the claim, of course
Sincerely,*** ***
The customer placed an order for stickers on 9/14/On 10/3/2016, the customer contacted Zazzle’s Customer support team via email with regards to the placement and cutting of one said stickerZazzle’s Customer Support representative received and replied to the customer’s email on 10/4/with
an explanation to Zazzle’s design safe print area, and indicated the customer’s design came outside of the recommended bordersAs Zazzle wanted to give the customer the opportunity to amend the design error that could not be reprinted else to yield the same result, the customer replied back and accepted a Zazzle Account Credit for the cost of the stickerPer Zazzle’s return policy, Zazzle is not authorized to return funds for shippingThis is messaged clearly on the website and regarding all returns here: ***
Zazzle placed a Zazzle Account Credit into the customer’s account per the customer’s wishesThe customer returned to Zazzle Customer Support via email on 10/14/and requested a direct refund as the customer did not want to pay for the shipping cost associated with a replacement order using the Account Credit that had been processedZazzle then provided the customer with a coupon code for Free Premium shipping to use on the replacement order with the invitation to please reply to the email if the customer had any additional questions or complaintsFor the customer’s overall experience, Zazzle has authorized a refund for the item the customer initially accepted the account credit forRefunds take 7-business days, depending on the processing speed of the customer’s financial institution
The customer placed a new order on 12/5/for a different set of productsIn this order, the customer applied the Zazzle Account Credit he was provided for the initial order mishap, as well as the free Premium shipping code the customer was issued during previous correspondenceZazzle can confirm delivery of all products shipped, per the courier with the following tracking information:
USPS ***
OnTrac ***
OnTrac ***
The customer contacted Zazzle with regards to a shipment of stickers that the courier deemed ‘delivered’ (on 12/14/2016) but the customer claimed were not receivedZazzle authorized a replacement of the delivered but not received items, and a delivery confirmation as stated by the courier had the replacements delivered on 12/21/Zazzle can confirm delivery of the replacement products shipped:
OnTrac ***
Zazzle uses multiple couriersThe courier used to deliver a customer’s products in the fastest time possible will automatically default for a customer’s order
The customer contacted Zazzle again to demand a refund for the stickers that had not been received twice, but were shown as delivered by the courierZazzle authorized a refund for both sets of stickers ($x 2) on 12/22/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionThe customer was actively engaged with Zazzle’s Customer support team throughout all of the customer’s inquiries, and Zazzle expressed apology for the customer’s ordeal at each turn as well as followed through with replacing items that were claimed not received, as well as a refund issuedIf the customer would like further compensation for Order ***, Zazzle can provide the customer with a prepaid shipping label to return the unwanted items for a full refund
(The consumer indicated he/she DID NOT accept the response from the business.)No this $credit doesn't satisfy my inconvenience and experienceWhat makes Zazzle believe that I want to spend money with them to RISK being annoyed and inconvenienced againNot to mention express shipping alone will cost me $by itself not including the productWhat they can do is send me invitations and rsvp cards (no envelopes) free of charge express shippingThat would be the last thing I order from zszzleZAZZLE needs to get right with care and concern for their customersAfter two failed attempts, I don't need a store credit
Initial Business Response /* (1000, 5, 2015/12/23) */
The customer placed one order with Zazzle.com on 11/26/This single order contained multiple magnet designs, and apparelZazzle's Quality Assurance team reached out to the customer via email on 11/27/2015, to inform the customer that a
design issue with the apparel due to a low resolution image being used, would result in the customer receiving the items pixelated or blurryZazzle's Quality Assurance team included a screen capture image in the email sent to the customer, depicting the design flawThis email outlined the issue, and explained to the customer that unfortunately due to Zazzle's current processes, the order could not be fixed pre-shipmentZazzle requested the customer reply to confirm the order to be printed as-is, or reply with a request to cancel the order in full, so that a new order could be placed with changes to the apparel designThis email also contained a direct phone number the customer could call, to speak to an agent for assistance, if that was preferred over replying to the emailUnfortunately, Zazzle did not receive contact from the customer within hours, and the order was cancelled for Quality Assurance
The customer contacted Zazzle via phone on 12/4/2015, expressing concern regarding the cancelled orderThe customer claimed to be under the impression that two separate orders had been placed, and Zazzle had only cancelled the apparel portion of the orderThe customer support representative explained to the customer that partial orders cannot be produced, and the entire order had been cancelledThe customer was also offered the option to reorder with assistanceAs the customer requested to speak with a customer support supervisor, a request for a supervisor callback was then set upZazzle's customer support Assistant Manager reached out to the customer via a callback within the hour, but the customer was unreachableIf the customer is still interested in reordering the cancelled items, Zazzle is more than happy to assist the customer with the same pricing the customer originally received, as well as expedited shipping
Complaint: ***I am rejecting this response because:
Thank you for your message and assistance
I submitted a rejection to the business response prior to receiving the information belowI would like to add this information to my Revdex.com complaint because it supports my complaint against the company
I received a voice message on March 13th, 2018, from Mr*** Slevin, Lawyer for Pandora Media IncMrSlevin stated " there is no record of complaint" on file, which means Zazzle was not contacted,as stated and the reason for pulling my itemsThe name "PANDORA" is not trademarked or copyrighted.
MrSlevin will be conducting an investigation and I've forwarded all information to his email address shown below
*** ***
It is my hope the Zazzle will allow my designs to be re-listed on their marketplace
SincerelyChristina***Sincerely,Christina ***
Initial Business Response /* (1000, 5, 2016/01/15) */
The customer placed an order with Zazzle.com on 12/13/for two pillows and a mugAs these products are manufactured separately, the customer received her mug shipment in a different packageThe customer contacted Zazzle via email on
12/28/2015, as she had not received a shipping confirmation for the two pillowsZazzle received and responded to the customer's email on 12/29/and provided the turnaround time for the customer's orderThe customer's pillows shipped on 1/6/2016, and Zazzle's records indicate the package was delivered Tuesday, 1/12/For the customer's overall experience, and the unanticipated delay with the pillow order, Zazzle has authorized a refund for the two pillows and the customer's shipping costAn email was sent to the customer confirming the refund details on 1/15/
In order for the customer to receive a payment through their Zazzle Account, the customer will need to request a payment through their payment settings pageZazzle is including a screen capture of the customer's payment page settings to indicate this has not been done, as the buttons to do so are displayedAs payments are processed once per month, the customer's account will be eligible for payment days from the date of the requested payment
Zazzle reiterates that they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has put into placeZazzle is unable to produce the customer’s designs on a bath mat as submittedThe customer is welcome to order the design on an approved product line for licensed US Navy merchandise
Per Zazzle’s User Agreement (http://www.zazzle.com/mk/policy/user_agreement) “ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES.”
Again, Zazzle recommends the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their design
The customer contacted Zazzle on 5/4/regarding the status of their orderSince the order was not going to arrive by their deadline, the order was cancelledOn 5/the customer contacted us stating the funds had not returned to their accountThe customer was advised at this juncture to contact her bank with regards to the refundOn 5/31/a Zazzle customer support agent sent the customer an email with the transaction ID number for the funds that were returned for the cancelled orderThe customer at this point can take the transaction ID for the cancellation and provide it to her bank for further clarification with regards to her refund
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer has been in ongoing communication with Zazzle.com via e-mail and phone since 07/14/15, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via an e-mail newsletter that changes
would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 07/16/15, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 06/01/payment, as well as the 07/01/paymentThe customer was able to successfully update their Zazzle Account on 07/16/This made the customer eligible for a payment on the 08/15/payment cycleA payment in the amount of $will be issued to the customer via PayPal on 08/15/2015, this total included all of the cancelled earnings from the months of June & July
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."