Complaint: ***I am rejecting this response because:
While the store is suddenly is no longer available, I believe it took a complaint to have the store removed, so without it I believe it would still be there.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer placed an order for invitations on the Zazzle website on 07/30/The manufacturing time for an order of this size is normally 3-business daysThe customer contacted Zazzle Customer Support by e-mail on 08/03/to inquire
about the whereabouts of her packageThe package was shipped on 07/31/15, less than one business day after the customer placed the orderThe shipping method the customer selected during check out was Standard shipping which takes 4-business days to arrive after the manufacturing processAll Zazzle couriers consider the first day in transit to be the first business day following pick upThe order was shipped with UPS Mail Innovations which UPS handles the first part of the delivery then hands the package off to USPS to complete the delivery on 07/31/and the first day in transit was Monday, 08/03/According to the tracking information provided, this package was delivered on Wednesday, 08/05/15, the third business day in transit
Initial Business Response /* (1000, 5, 2015/10/02) */
The customer placed an order for customized address labels on the Zazzle website on 09/15/Zazzle's QA Department noticed that part of the image on the address labels they ordered was cut off and they sent the customer an e-mail on 09/16/
to notify them that part of their image was cut off on the top and bottomUnfortunately, because QA did not receive a response within hours, the order was cancelledThe customer was notified via e-mail of the cancellation on 09/22/due to the image being cut off and to prevent the customer from getting an order that would be unsatisfactory for themThe customer contacted Zazzle again by e-mail to advise they wanted the order reinstatedUnfortunately, once an order is cancelled it cannot be reinstated and a new order would have to be placedAn e-mail was sent to the customer on 09/22/to inform them of this and was advised if they wanted to place a new order, please reply to the e-mail with their new order number so Zazzle could work with the Production Team on the new orderThe customer stated they needed the new order by 09/25/15, however a new order was never placed
Zazzle is truly sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderZazzle issued a full refund of the order in two separate amounts to the customer’s original form of paymentThe refund for the invitations was issued on 2/2/2018, and the refund for the business cards and shipping fee was issued on 2/5/Zazzle has provided the customer with two transaction ID numbers so that she can follow up with her financial institution to inquire about the two refunds on 3/12/
Zazzle can confirm the delivery of part of the customer's order as of 12/23/Unfortunately, despite Zazzle's best efforts, the customer's shirt order was unable to be shipped in time to meet the customer's need by datePer the customer's request, Zazzle cancelled the unshipped portion of the
orderA refund was authorized for the cancellation on 12/22/The customer's shipping cost was refunded on 12/23/2016, and the remainder of the customer's order (for the delivered mugs) was refunded as of 12/30/For the customer's overall experience, Zazzle has placed a $Zazzle Account Credit into the customer's accountThis can be used toward a future order if the customer chooses, and it will not expire
The customer placed an order with Zazzle.com on 1/4/2017. During check out of the order, the customer opted to take advantage of Zazzle Black Day, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
day shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle via phone on 1/24/with regards to the charge in question, as per the terms and conditions of Zazzle Black Day, the shipping offer cannot ship to PO Box addressesZazzle offered and placed a Zazzle Account Credit for $into the customer’s Zazzle Account, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
As a courtesy, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($39.95) to the customer’s original form of payment as of 1/17/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experiencedThe customer first placed an order on the Zazzle website for a fleece blanket on 7/18/During check out, the customer opted to take advantage of a day free trial of Zazzle Black, a
yearly free shipping programZazzle Black is a yearlong service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearZazzle offers a day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that day trial periodThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions ***Unfortunately, the customer did not opt out and was therefore charged for the yearly membership program and has since saved $in shipping costsThe customer first contacted Zazzle on 8/27/via e-mail to be removed from Zazzle Black and requested for a refund for the membership feeBecause this is a special accommodation, the refund for the membership can take up to days to appear in the customer’s account. However, in certain situations Zazzle informed the customer that they may need more information to process this request, and will be contacted via email if this is the caseThe credit card that the customer used at the time when they first placed their order with the Zazzle Black membership has expiredZazzle has attempted to call the customer five times (9/8/17, 10/9/2017, 10/25/2017, 11/27/and 11/30/2017.) requesting for further information so that they can refund the customerA folle-mail was also sent to the customer after each failed callThe customer has not answered Zazzle’s calls or responded to those e-mailsZazzle is also unable to leave a voice mail because the customer’s mail box is fullUntil the customer responds back to Zazzle’s e-mails/calls and provide the necessary information that is needed, Zazzle will not be able to fulfill the customer’s request for a refund
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
The customer placed an order for custom invitations on 07/20/An order of custom invitations for a quantity of or more is considered a high volume and Zazzle does state on the website to please allow 2-additional business days for
large ordersIn total, this order could have taken up to business days to be manufacturedThe customer was then contacted on 07/21/by Zazzle's Quality Assurance Team who noticed there were some errors with her orderUnfortunately, due to the errors with the customer's designs she uploaded, the order was delayed slightly in production while our Production Team tried to correct the errorsThe customer contacted Zazzle Customer Support on 07/22/to inquire about her orderThe customer was informed that the manufacturing time was 3-business days as stated on the websiteThe customer contacted Zazzle Customer Support again on 07/24/by e-mail and stated if she was not going to receive her order by her deadline, she wanted the order cancelledThe order was cancelled per her request and she was refunded in full at that timeZazzle Customer Support team sent an e-mail to the customer on 07/28/to provide her with some accommodations if she decides to ever place another order on Zazzle.comZazzle Customer Support has not yet received a reply from the customer
The customer contacted Zazzle directly via email on 6/14/with regards to their overall order experienceZazzle received and responded to the customer on 6/16/with the option of the customer’s funds returned to their Zazzle account, or to their purchasing payment methodThe customer
responded on 6/16/to confirm a desired refund outcomeZazzle responded to the customer the same day to confirm that a refund would be processed to the customer’s purchasing payment methodRefunds typically take 7-business days to post, depending on the processing speed of the customer’s financial institution
Revdex.com:I do want to state that not even allowing a or hour window to be able to change one's mind on a purchase (or membership) is anything but "customer friendly." This is also one of the only places where I have not seen any warning when a membership is coming up for renewal. Either of those simple practices could have avoided a lot of work and some bad blood. I am also slightly concerned that this took iterations of me trying to reach out to the company, before finally resorting to social media and things like Revdex.com to have the company even acknowledge the issue. Their replies to me previously were (basically) "too bad." I became frustrated after multiple attempts to resolve this directly. I am still not quite sure why a day timeframe is required, however I will trust that they keep to their word. I would hate to start this whole process again with Revdex.com (but I will if ia have to). So - I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is acceptable to me, even if not completely satisfactory
You should keep an eye on places that have business practices like this. Not consumer friendly.
Sincerely, Rs ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2016/01/22) */
The customer placed an order with Zazzle.com on 12/1/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle via email on 1/4/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 1/6/with an explanation as to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/12/As the membership is typically not refundable, it may take 7-business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but am still waiting for promised refund
Initial Business Response /* (1000, 5, 2015/11/02) */
The customer placed an order for an embroidered tote bag and an embroidered hat on 6/17/The customer's order experienced an unforeseen delay, and the order was shipped 8/13/Upon receipt of the order, the customer contacted Zazzle via
phone on 8/19/as she received her hat, but she did not receive the tote bagFor the delay the customer experienced, as well as the missing tote, Zazzle authorized a Zazzle Account Credit for $that the customer could use toward any future order, if desiredThis credit is available in the customer's account, and it will not expireZazzle authorized a replacement tote to be sent to the customer, but this was later determined to have not arrivedPer the customer's request, a refund for the missing tote bag was authorized to the customer's purchasing payment method on 10/21/Refunds typically take 7-business days to post to a customer's account, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, including the delays, Zazzle has authorized a refund for the remaining balance of the customer's order as of 11/2/To be clear, the customer has been refunded in full for the order placed on 6/17/2015, and the customer also has an account credit available for use on a future order if desired
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hopeful the refund will come through as the last time they promised a refund they took it backIf they do indeed refund the entire order I will be very satisfied with the outcome but disappointed I had to go through so much for a tote I ordered to support a tortoise rescue organization
Thank you
Complaint: ***I am rejecting this response because: I am aware that charges apply for requesting commissions below the threshold of $My commissions totaled just under $I requested this amount minus the fee, and they have refused to payZazzle owes me $I will file suit plus punitive damages if they don't pay what I'm owed. Sincerely,*** ***
The customer placed an order with Zazzle.com on 12/3/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (***).
The customer contacted Zazzle via email and phone on 12/6/with regards to charge, as the customer’s order had been cancelled due to Zazzle’s inability to print the customer’s item due to copyrighted contentZazzle received and replied to the customer's email as of 12/7/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, as well as providing the customer with Zazzle Black’s terms and conditions
As of 12/23/2016, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionAn email was sent to the customer on 12/5/to confirm the processed refund request
Initial Business Response /* (1000, 5, 2016/01/29) */ The customer placed an order with Zazzle.com on 12/23/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)The customer contacted Zazzle via phone on 1/26/with regards to the membership in questionZazzle's Customer Support team provided the customer details as well as options with regards to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future orderA refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/26/As the membership is typically not refundable, it may take up to business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institutionThe customer was messaged this information in an email sent from Zazzle on 1/26/Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 10/26/with regards to the yearly chargeZazzle extended the customer the offer of an account credit for the cost, or a $Zazzle gift code, and requested a reply from the customerZazzle did not receive a response. Zazzle reached out via email on 11/11/to confirm with the customer that an authorized one-time courtesy refund for the membership has been applied to the customer’s purchasing payment methodZazzle can only return funds to the customer’s original form of paymentBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/11/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Pat ***
Complaint: ***I am rejecting this response because:
While the store is suddenly is no longer available, I believe it took a complaint to have the store removed, so without it I believe it would still be there.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2015/08/17) */
The customer placed an order for invitations on the Zazzle website on 07/30/The manufacturing time for an order of this size is normally 3-business daysThe customer contacted Zazzle Customer Support by e-mail on 08/03/to inquire
about the whereabouts of her packageThe package was shipped on 07/31/15, less than one business day after the customer placed the orderThe shipping method the customer selected during check out was Standard shipping which takes 4-business days to arrive after the manufacturing processAll Zazzle couriers consider the first day in transit to be the first business day following pick upThe order was shipped with UPS Mail Innovations which UPS handles the first part of the delivery then hands the package off to USPS to complete the delivery on 07/31/and the first day in transit was Monday, 08/03/According to the tracking information provided, this package was delivered on Wednesday, 08/05/15, the third business day in transit
Initial Business Response /* (1000, 5, 2015/10/02) */
The customer placed an order for customized address labels on the Zazzle website on 09/15/Zazzle's QA Department noticed that part of the image on the address labels they ordered was cut off and they sent the customer an e-mail on 09/16/
to notify them that part of their image was cut off on the top and bottomUnfortunately, because QA did not receive a response within hours, the order was cancelledThe customer was notified via e-mail of the cancellation on 09/22/due to the image being cut off and to prevent the customer from getting an order that would be unsatisfactory for themThe customer contacted Zazzle again by e-mail to advise they wanted the order reinstatedUnfortunately, once an order is cancelled it cannot be reinstated and a new order would have to be placedAn e-mail was sent to the customer on 09/22/to inform them of this and was advised if they wanted to place a new order, please reply to the e-mail with their new order number so Zazzle could work with the Production Team on the new orderThe customer stated they needed the new order by 09/25/15, however a new order was never placed
Zazzle is truly sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderZazzle issued a full refund of the order in two separate amounts to the customer’s original form of paymentThe refund for the invitations was issued on 2/2/2018, and the refund for the business cards and shipping fee was issued on 2/5/Zazzle has provided the customer with two transaction ID numbers so that she can follow up with her financial institution to inquire about the two refunds on 3/12/
Zazzle can confirm the delivery of part of the customer's order as of 12/23/Unfortunately, despite Zazzle's best efforts, the customer's shirt order was unable to be shipped in time to meet the customer's need by datePer the customer's request, Zazzle cancelled the unshipped portion of the
orderA refund was authorized for the cancellation on 12/22/The customer's shipping cost was refunded on 12/23/2016, and the remainder of the customer's order (for the delivered mugs) was refunded as of 12/30/For the customer's overall experience, Zazzle has placed a $Zazzle Account Credit into the customer's accountThis can be used toward a future order if the customer chooses, and it will not expire
The customer placed an order with Zazzle.com on 1/4/2017. During check out of the order, the customer opted to take advantage of Zazzle Black Day, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited
day shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle via phone on 1/24/with regards to the charge in question, as per the terms and conditions of Zazzle Black Day, the shipping offer cannot ship to PO Box addressesZazzle offered and placed a Zazzle Account Credit for $into the customer’s Zazzle Account, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
As a courtesy, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($39.95) to the customer’s original form of payment as of 1/17/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experiencedThe customer first placed an order on the Zazzle website for a fleece blanket on 7/18/During check out, the customer opted to take advantage of a day free trial of Zazzle Black, a
yearly free shipping programZazzle Black is a yearlong service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearZazzle offers a day free trial of the program in which the customer can take advantage of the free Standard shipping on any order placed during that day trial periodThe customer must opt out of the service within the days to avoid the yearly fee of $After the yearlong trial has ended the customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions ***Unfortunately, the customer did not opt out and was therefore charged for the yearly membership program and has since saved $in shipping costsThe customer first contacted Zazzle on 8/27/via e-mail to be removed from Zazzle Black and requested for a refund for the membership feeBecause this is a special accommodation, the refund for the membership can take up to days to appear in the customer’s account. However, in certain situations Zazzle informed the customer that they may need more information to process this request, and will be contacted via email if this is the caseThe credit card that the customer used at the time when they first placed their order with the Zazzle Black membership has expiredZazzle has attempted to call the customer five times (9/8/17, 10/9/2017, 10/25/2017, 11/27/and 11/30/2017.) requesting for further information so that they can refund the customerA folle-mail was also sent to the customer after each failed callThe customer has not answered Zazzle’s calls or responded to those e-mailsZazzle is also unable to leave a voice mail because the customer’s mail box is fullUntil the customer responds back to Zazzle’s e-mails/calls and provide the necessary information that is needed, Zazzle will not be able to fulfill the customer’s request for a refund
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
The customer placed an order for custom invitations on 07/20/An order of custom invitations for a quantity of or more is considered a high volume and Zazzle does state on the website to please allow 2-additional business days for
large ordersIn total, this order could have taken up to business days to be manufacturedThe customer was then contacted on 07/21/by Zazzle's Quality Assurance Team who noticed there were some errors with her orderUnfortunately, due to the errors with the customer's designs she uploaded, the order was delayed slightly in production while our Production Team tried to correct the errorsThe customer contacted Zazzle Customer Support on 07/22/to inquire about her orderThe customer was informed that the manufacturing time was 3-business days as stated on the websiteThe customer contacted Zazzle Customer Support again on 07/24/by e-mail and stated if she was not going to receive her order by her deadline, she wanted the order cancelledThe order was cancelled per her request and she was refunded in full at that timeZazzle Customer Support team sent an e-mail to the customer on 07/28/to provide her with some accommodations if she decides to ever place another order on Zazzle.comZazzle Customer Support has not yet received a reply from the customer
The customer contacted Zazzle directly via email on 6/14/with regards to their overall order experienceZazzle received and responded to the customer on 6/16/with the option of the customer’s funds returned to their Zazzle account, or to their purchasing payment methodThe customer
responded on 6/16/to confirm a desired refund outcomeZazzle responded to the customer the same day to confirm that a refund would be processed to the customer’s purchasing payment methodRefunds typically take 7-business days to post, depending on the processing speed of the customer’s financial institution
Revdex.com:I do want to state that not even allowing a or hour window to be able to change one's mind on a purchase (or membership) is anything but "customer friendly." This is also one of the only places where I have not seen any warning when a membership is coming up for renewal. Either of those simple practices could have avoided a lot of work and some bad blood. I am also slightly concerned that this took iterations of me trying to reach out to the company, before finally resorting to social media and things like Revdex.com to have the company even acknowledge the issue. Their replies to me previously were (basically) "too bad." I became frustrated after multiple attempts to resolve this directly. I am still not quite sure why a day timeframe is required, however I will trust that they keep to their word. I would hate to start this whole process again with Revdex.com (but I will if ia have to). So - I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is acceptable to me, even if not completely satisfactory
You should keep an eye on places that have business practices like this. Not consumer friendly.
Sincerely, Rs ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2016/01/22) */
The customer placed an order with Zazzle.com on 12/1/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
The customer contacted Zazzle via email on 1/4/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 1/6/with an explanation as to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/12/As the membership is typically not refundable, it may take 7-business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but am still waiting for promised refund
Initial Business Response /* (1000, 5, 2015/11/02) */
The customer placed an order for an embroidered tote bag and an embroidered hat on 6/17/The customer's order experienced an unforeseen delay, and the order was shipped 8/13/Upon receipt of the order, the customer contacted Zazzle via
phone on 8/19/as she received her hat, but she did not receive the tote bagFor the delay the customer experienced, as well as the missing tote, Zazzle authorized a Zazzle Account Credit for $that the customer could use toward any future order, if desiredThis credit is available in the customer's account, and it will not expireZazzle authorized a replacement tote to be sent to the customer, but this was later determined to have not arrivedPer the customer's request, a refund for the missing tote bag was authorized to the customer's purchasing payment method on 10/21/Refunds typically take 7-business days to post to a customer's account, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, including the delays, Zazzle has authorized a refund for the remaining balance of the customer's order as of 11/2/To be clear, the customer has been refunded in full for the order placed on 6/17/2015, and the customer also has an account credit available for use on a future order if desired
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hopeful the refund will come through as the last time they promised a refund they took it backIf they do indeed refund the entire order I will be very satisfied with the outcome but disappointed I had to go through so much for a tote I ordered to support a tortoise rescue organization
Thank you
Complaint: ***I am rejecting this response because: I am aware that charges apply for requesting commissions below the threshold of $My commissions totaled just under $I requested this amount minus the fee, and they have refused to payZazzle owes me $I will file suit plus punitive damages if they don't pay what I'm owed. Sincerely,*** ***
The customer placed an order with Zazzle.com on 12/3/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (***).
The customer contacted Zazzle via email and phone on 12/6/with regards to charge, as the customer’s order had been cancelled due to Zazzle’s inability to print the customer’s item due to copyrighted contentZazzle received and replied to the customer's email as of 12/7/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, as well as providing the customer with Zazzle Black’s terms and conditions
As of 12/23/2016, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionAn email was sent to the customer on 12/5/to confirm the processed refund request
Initial Business Response /* (1000, 5, 2016/01/29) */ The customer placed an order with Zazzle.com on 12/23/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate
service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)The customer contacted Zazzle via phone on 1/26/with regards to the membership in questionZazzle's Customer Support team provided the customer details as well as options with regards to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future orderA refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/26/As the membership is typically not refundable, it may take up to business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institutionThe customer was messaged this information in an email sent from Zazzle on 1/26/Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 10/26/with regards to the yearly chargeZazzle extended the customer the offer of an account credit for the cost, or a $Zazzle gift code, and requested a reply from the customerZazzle did not receive a response. Zazzle reached out via email on 11/11/to confirm with the customer that an authorized one-time courtesy refund for the membership has been applied to the customer’s purchasing payment methodZazzle can only return funds to the customer’s original form of paymentBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/11/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Pat ***