Pennsylvania Gas & Electric

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on March 3, 2014, concerning the rates associated with ** [redacted] ’s electric account During our conversation with ** [redacted] , ** [redacted] was advised that prior to receiving her complaint on February 19, 2014, PAG&E conducted an account analysis of her electric account and, as a good-will gesture; PAG&E has sent to ** [redacted] a rebate for a portion of her supply charge for her February invoice with PAG&E ** [redacted] stated that she was satisfied with this resolution and thanked us for our call Nevertheless, PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on July 15, ** [redacted] enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on June 3, 2013, which summarized the variable rate program into which ** [redacted] enrolled, along with our terms and conditions ** [redacted] contacted our customer service department on January 13, 2014, to inquire about the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program into which her electric account was enrolled and advised ** [redacted] that the price we pay for energy, as a supplier, to service our customers, has increased over the last several months Furthermore, on February 18, 2014, ** [redacted] contacted our customer service department a second time and requested cancellation of her electric account with PAG&E Our customer service representative immediately processed the cancellation of ** [redacted] ‘s electric account We have confirmed that ** [redacted] ’s electric account is scheduled to return to the utility on March 14, Please be advised that PAG&E does not control when a customer electric account is returned to the utility This date was provided to PAG&E by ** [redacted] ’s utility With regards to ** [redacted] ’s statement that PAG&E “has continued to raise the price per kWh”, please be advised that, as stated in the terms and conditions which was mailed to ** [redacted] , pricing for this variable rate plan for her electric account is as follows: “the price for all energy sold under this agreement during the term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to customer.” PAG&E regrets any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations and considers this matter closed Best regards, [redacted] Compliance Specialist Pennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] ***’s complaint dated February 19, 2014, regarding the rates associated with her electric account and the alleged rebate that ***’s feels is owed to her PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on June 7, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on May 3, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” On February 19, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program that she enrolled into, which was also explained in the third party verification that ** [redacted] voluntarily completed and included in the welcome letter mailed to *** In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoices, our customer service representative advised ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Additionally, PAG&E offered ** [redacted] a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what she would been charged by the utility for her January invoice for her electric account ** [redacted] accepted the offer and requested cancellation of her electric account with PAG&E Our customer service representative immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on March 6, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility Upon receipt of ***’s complaint, PAG&E conducted an account analysis of ***’s electric account and confirmed that PAG&E clearly presented its variable rate program to ***, therefore, no additional rebates are due to ***’s electric account Nevertheless, PAG&E confirms that ***’s rebate check has been processed and mailed to ** [redacted] on February 25, We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on April 3, 2014, regarding the complaint ** [redacted] filed concerning the rates and alleged billing discrepancies associated with her electric account During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in her complaint PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E March 12, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on February 14, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoices, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On March 6, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program that she enrolled into, which was also explained in the third party verification that ** [redacted] voluntarily completed and included in the welcome letter mailed to *** Additionally, PAG&E offered ** [redacted] a rebate ** [redacted] accepted the offer and requested cancellation of her electric account with PAG&E Our customer service representative immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on April 11, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility Upon receipt of this complaint, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] an additional rebate ** [redacted] accepted our offer and thanked us for our help We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on February 21, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with ***’s electric account During this call, we discussed the below findings and facts regarding the concerns outlined in ***’s complaint PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on July 2, ** [redacted] voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on June 19, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions which clearly states: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” On February 12, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on February 28, Please be advised that PAG&E does not control when a customer’s account is returned to the utilityThis date was provided to PAG&E by the utility Upon receipt of this complaint, PAG&E conducted an account analysis of ***’s electric account Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months That notwithstanding, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in his January invoice with PAG&E Additionally, we explained to ** [redacted] that PAG&E will monitor his electric account and rebate any difference in rates between what PAG&E will charge and what his utility would have charged for him final invoice with PAG&E ** [redacted] accepted our offer and thanked us We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E has upheld its contractual obligations and considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I think the rebate they have offered me is not enough to cover the balance dueThe rebate is based on "Actual billing"The balance due is based on "estimated billing"For the rebate to be correct, they must pay back the Estimated amount After I apply this "Rebate" yto my bill, I will still owe $additional dollars and I have not missed a payment (foe what my rate should have been)PAG&E needs to correct thisRegards, [redacted]

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] ***’s complaint dated February 14, 2014, regarding the rates associated with his electric account and the alleged rebate that ***’s feels is owed to him PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on September 6, ** [redacted] voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on August 9, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions, contrary to ***’s accusation that PAG&E is “running a deceptive scheme” As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” On February 14, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with his electric account Our customer service representative reviewed with ** [redacted] the variable rate program that he enrolled into, which was also explained in the Third Party Verification that ** [redacted] voluntarily completed and included in the welcome letter mailed to ***In regards to statements in ***’s complaint as to why he received higher pricing in his recent invoices, our customer service representative advised ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Additionally, PAG&E offered ** [redacted] a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what he would been charged by the utility for his January invoice for his electric account ** [redacted] accepted the offer and requested cancellation of his electric account with PAG&E Our customer service representative immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on March 6, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility PAG&E confirms that ***’s rebate check has been processed and will be mailed to ** [redacted] within the next four weeks We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on February 26, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with her electric account and her alleged inability to contact PAG&E During our conversation with ** [redacted] , PAG&E discussed the following findings and facts with ** [redacted] PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on August 22, ** [redacted] enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on July 18, 2013, which summarized the variable rate program into which ** [redacted] enrolled, along with our terms and conditions On February 7, 2014, we received notification from the utility that ** [redacted] ’ electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ** [redacted] ’ electric account We have confirmed that ** [redacted] ’ electric account has been cancelled and was returned to the utility on February 19, PAG&E has searched its phone records and was unable to find evidence to support ** [redacted] ’ allegations that “I [** [redacted] ] have tried calling them [PAG&E] since December to cancel my [** [redacted] ’] service” or that ** [redacted] has called “at least 5-times” Accordingly, PAG&E concludes the allegations in ** [redacted] ’ complaint to be unfounded Nevertheless, upon receipt of ** [redacted] ’s complaint, PAG&E conducted an account analysis of ** [redacted] ’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what she would have been charged by the utility for her February invoice During our conversation with ** [redacted] on February 28, 2014, ** [redacted] stated that she was satisfied with this resolution and thanked us for our help With regards to ** [redacted] ’s statement that “PAG&E has doubled my electric rate”, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ** [redacted] , pricing for this variable rate plan for his electric account is as follows: “the variable rate assigned to each individual account will be established each month, based upon such factors as load ratio, electricity market pricing, transportation or transmission costs, utility charges and other market price related factors.” PAG&E regrets any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls Finally, we have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed Best regards, [redacted] Compliance Specialist Pennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) left voice message for ** [redacted] on February and 28, 2014, regarding the complaint ** [redacted] filed concerning the alleged: unauthorized enrollment of her electric account and billing discrepancies PAG&E attempted to resolve the issues outlined in ** [redacted] complaint, however, we were unsuccessful in doing so, as ** [redacted] has not returned our phone calls PAG&E conducted research of its records and determined that ** [redacted] , ** [redacted] son, was contacted once on August 15, by a PAG&E sales representative and was presented with our variable rate program for her electric account, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility During this call, ** [redacted] agreed to enroll ** [redacted] ’ electric account into PAG&E’s variable rate program and voluntarily completed a Third Party Verification ("TPV") to finalize the enrollment (a copy of which is attached for your reference) Contrary to ** [redacted] statement: “this company [PAG&E] allowed my son [** [redacted] ’], whose name is not on my [** [redacted] ’] electric bill account, to change companies over the phone by misleading him [** [redacted] ]”, during the TPV, ** [redacted] stated that he was the individual authorized to enroll the referenced account with PAG&E Additionally, ** [redacted] also affirmatively acknowledged that he understood that Pennsylvania Gas & Electric is not the utility, or affiliated with the utility company, but is an electric generation supplier in their area Moreover, during the TPV, we confirmed with ** [redacted] that he was enrolling with Pennsylvania Gas & Electric, explained the product terms, the effective date and the rescission period – once again ** [redacted] stated that he understood and agreed to enroll ** [redacted] ’ electric account into our variable rate program We affirm this enrollment was authorized by ** [redacted] and not switched improperly Additionally, a welcome package was mailed to ** [redacted] on August 20, 2013, for her electric account, which summarized the variable rate program into which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ** [redacted] , pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” (a copy of which is also attached for your reference) On February 12, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program that ** [redacted] enrolled her electric account into, which was also explained in the third party verification that ** [redacted] voluntarily completed at enrollment, and included in the welcome letter mailed to ** [redacted] ** [redacted] was also advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Nonetheless, ** [redacted] requested cancellation of her electric account and to have her account reviewed Our customer service representative immediately processed the cancellation of ** [redacted] ’ electric account We have confirmed that ** [redacted] ’ electric account has been cancelled with PAG&E and returned to the utility on February 28, PAG&E was in the process of reviewing ** [redacted] ’ electric account prior to the filing of ** [redacted] ’ complaint on February 18, PAG&E conducted an account analysis of ** [redacted] ’ electric account and was unable to find evidence to substantiate ** [redacted] alleged bill of “1,486.00” Please be advised that PAG&E participates in consolidated billing with the utility PAG&E does not prepare billing statements for customers nor does PAG&E have access to copies of any billing statements issued by the utility, including those that include our supply charges and any applicable taxes Additionally, we determined that the high usage reported to PAG&E by ** [redacted] ’ utility is partially responsible for her receiving a higher invoice PAG&E suggests that ** [redacted] contact her utility to discuss these matters Nonetheless, as a good-will gesture, PAG&E will rebate ** [redacted] any difference in supply charge between what was charged by PAG&E and what he would have been charged by the utility on her January invoice We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself in our sales tea [redacted] and the ongoing training that we provide We will continue to monitor our sales tea [redacted] to maintain the quality of our sales calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive future sales calls from our company PAG&E has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) left voice messages for [redacted] on February and 21, 2014, regarding the complaint *** filed concerning the rates associated with her electric account and alleged rebate ** [redacted] feels is owed to her for her electric account PAG&E attempted to resolve the issues outlined ***’s complaint; however, we were not successful in doing so, as to date, we have not received a return call from *** PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on July 30, and not “August 2013” ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on June 19, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions which clearly states: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” On December 31, 2013, we received notification from the utility that ***’ electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ***’s electric account We have confirmed that ** [redacted] electric account has been cancelled and returned to the utility on January 27, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility Upon receipt of this complaint PAG&E conducted an account analysis of ***’s electric account Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months That notwithstanding, as a good-will gesture, PAG&E will send ** [redacted] a rebate check for the difference in rates between what was charged by PAG&E and what she would have been charged by the utility for her January invoice We regret any inconvenience that **and *** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations has upheld its contractual obligations and considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have tried over times to get in touch with this companyi was on hold for hours let me tell you if you call this company you could not get threw to customer service at all I dare you to try and as far as there attempt to contact me they did , but I called her back and I explained I do not have good cell service where I work I left repeated messages explaining this and gave them my work number you know its really funny everyone I have talked to had the same thing happen to them I never in my wildest dreams would have dreamed that they would triple my bill and on the coldest month of the year you need to warn people about these companies or stop them they are crooks...they may have got me one time but never again I will not stop please stop them I learned a very good lesson one these companies can do anything to anyone they want to but trust me it wont happen to me ever again once again I dare you to try customer service try Regards, [redacted]

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of a complaint filed by ** [redacted] - [redacted] concerning the rates associated with her electric account PAG&E conducted research of its records and confirmed that ** [redacted] and ** [redacted] - [redacted] began receiving service from PAG&E on December 12, ** [redacted] voluntarily enrolled their electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] and ** [redacted] - [redacted] on November 5, 2012, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ** [redacted] and ** [redacted] -***, pricing for this variable rate plan for their electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Moreover, PAG&E received notification from the utility on February 5, 2014, stating that ** [redacted] and ** [redacted] -***’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ** [redacted] and ** [redacted] -***’s electric account We have confirmed that ** [redacted] and ** [redacted] -***’s account is scheduled to be returned to the utility on March 17, Please be advised that PAG&E does not control when a customer’s account is returned to the utilityThis date was provided to the PAG&E by the utility On March 4, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with their electric account Our customer service representative reviewed with ** [redacted] the variable rate program that he enrolled into, which was also explained in the third party verification that ** [redacted] voluntarily completed and included in the welcome letter mailed to ** [redacted] and ** [redacted] -*** Additionally, PAG&E offered ** [redacted] a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what ** [redacted] and ** [redacted] -***’s would been charged by the utility for their January invoice ** [redacted] accepted the offer PAG&E confirms that ** [redacted] and ** [redacted] -***’s rebate has been processed and that a check will be mailed to ** [redacted] and ** [redacted] -***’s within the next four weeks Upon receipt of ** [redacted] -***’s complaint, PAG&E conducted a second account analysis of ** [redacted] and ** [redacted] -***’s electric account and confirmed that PAG&E clearly presented its variable rate program to ** [redacted] , therefore, no additional rebates are due to ** [redacted] and ** [redacted] -***’s electric account We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] ***’s complaint dated February 17, 2014, regarding the rates associated with her electric account PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on October 15, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on September 17, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions, contrary to ***’s accusation that PAG&E was “deceptive in their [PAG&E] advertising” As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoices, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On February 17, 2014, ** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program that she enrolled into, which was also explained in the third party verification that ** [redacted] voluntarily completed and included in the welcome letter mailed to *** In addition, PAG&E offered ** [redacted] a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what she would been charged by the utility for her January invoice for her electric account ** [redacted] accepted the offer and requested cancellation of her electric account with PAG&E Our customer service representative immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on March 12, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility Upon receipt of ***’s complaint, PAG&E conducted a second account analysis of ***’s electric account and confirmed that PAG&E clearly presented its variable rate program to ***, therefore, no additional rebates are due to ***’s electric account Nevertheless, PAG&E confirms that ***’s rebate check was mailed to ** [redacted] on February 25, We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted *** [redacted] on March 7, regarding the complaint ** [redacted] filed concerning the rates associated with his electric account During this call, we discussed with ** [redacted] the below facts and findings PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on August 8, ** [redacted] enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on July 19, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, the pricing for this variable rate plan for ** [redacted] ’s electric account is as follows: “Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” We explained to ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On February 26, 2014, ** [redacted] contacted our customer service department regarding the rates associated with his electric account Our customer service representative reviewed with ** [redacted] the variable rate program into which he enrolled his electric account into, which was also explained in the TPV that he voluntarily completed at enrollment and the welcome letter that was mailed to him ** [redacted] requested to have his electric account reviewed by PAG&E PAG&E was in the process of reviewing ** [redacted] ’s electric account prior to the filing of his complaint on February 27, PAG&E conducted an account analysis of ** [redacted] ’s electric account and was unable to find the alleged “$826.00” bill Please be advised that PAG&E participates in consolidated billing with the utility and does not prepare billing statements for customers nor does PAG&E have access to copies of any billing statements issued by the utility, including those that include our supply charges and any applicable taxes Furthermore, we determined that the high usage reported to PAG&E by his utility is partially responsible for him receiving a higher invoice Nonetheless, ** [redacted] was advised that, as a good-will gesture, PAG&E will send him a rebate check for the difference in electric supply charges between what was charged by PAG&E and what he would have been charged by his utility for his February invoice ** [redacted] accepted our offer and thanked us Furthermore, we have confirmed that ** [redacted] wishes to continue to receive electric supply from PAG&E We regret any inconvenience that ** [redacted] may have experienced with PAG&E PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our customer sales and service calls and the resolutions that we provide to our customers PAG&E has upheld its contractual obligations and considers this matter closed Best regards, [redacted] Compliance Assistant Pennsylvania Gas & Electric Linglestown Road, # Harrisburg, PA Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on March 4, 2014, regarding the complaint ** [redacted] filed concerning the rates and alleged billing discrepancies associated with his electric account During our conversation with ** [redacted] , we discussed the below facts and findings regarding the concerns outlined in his complaint PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on July 16, ** [redacted] voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on June 6, 2012, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ** [redacted] , pricing for this variable rate plan for his electric account is as follows: “The price for all energy sold under this Agreement during the Term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to Customer” In regards to statements in ** [redacted] ’s complaint as to why he received higher pricing in his recent invoices, we advised ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On January 27, 2014, ** [redacted] contacted PAG&E’s customer service department to request cancellation of his electric accountPAG&E immediately processed the cancellation of ** [redacted] ’s electric account We have confirmed with ** [redacted] that his electric account is cancelled and returned to the utility on February 13, Upon receipt of this complaint, PAG&E conducted an account analysis of ** [redacted] ’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in his January and February invoice with PAG&E In addition, PAG&E will honor its commitment to ** [redacted] and send him the 12% rebate off his single highest month's supply charge for his electric account ** [redacted] accepted our offer and thanked us for our help We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on February 26, 2014, regarding the complaint ** [redacted] filed concerning the rates and alleged billing discrepancies associated with her electric account During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in her complaint PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on September 10, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on August 12, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoices, we advised ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Upon receipt of ***’s complaint, PAG&E immediately processed the cancellation of ***’s electric account We have confirmed with ** [redacted] that her electric account has been submitted for cancellation and is pending the utility’s service end date We advised ** [redacted] to contact her utility to see if they can expedite the return of her electric account to them, if she so desired Moreover, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in her February invoice with PAG&E ** [redacted] accepted our offer and thanked us for our help We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted [redacted] on May 12, 2014, regarding the complaint [redacted] filed concerning the sales call he received, the rates associated with his electric account and the rebate [redacted] was allegedly promised During our conversation with [redacted] ***, we discussed the below facts and findings regarding the concerns outlined in his complaint PAG&E conducted research of its records and confirmed that on April 24, 2013, [redacted] was contacted by PAG&E sales representative and was presented with PAG&E's variable rate program for his electric account, which is a variable rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to [redacted] ***’s assertion that PAG&E told him he would get “a better kilowatt rate per hour” During this call, [redacted] agreed to enroll the referenced electric account into PAG&E’s variable rate program and voluntarily proceeded with the Third Party Verification (“TPV”) to finalize his enrollment [redacted] stated in the TPV that he was the individual authorized to enroll the referenced account with PAG&EAccordingly, PAG&E affirms that the enrollment was authorized by [redacted] and not switched improperly, as alleged in [redacted] ***’s complaint During the TPV, [redacted] also affirmatively acknowledged that he understood that Pennsylvania Gas & Electric is not the utility, or affiliated with the utility company, but is a licensed electric generation supplier in his area Moreover, during the TPV we confirmed with [redacted] that he was enrolling with Pennsylvania Gas & Electric, explained the product terms, the effective date and the rescission period – once again [redacted] stated that he understood and agreed to enroll his electric account into our variable rate program Furthermore, a welcome package was mailed to [redacted] on April 26, 2013, which summarized the variable rate program into which [redacted] enrolled, along with our terms and conditions, which clearly outlined the product and the term of the offer As stated in our terms and conditions, pricing for this variable rate plan for his electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” On May 6, 2014, [redacted] contacted PAG&E’s customer service department and spoke with a customer service representative to inquire about the enrollment of his electric account and the rates associated with his electric account During this call, our customer service representative explained to [redacted] the enrollment process and offered to play the TPV for [redacted] *** [redacted] accepted our customer service representative’s offer After listening to the TPV, [redacted] agreed that he did enroll his electric account with PAG&E In regards to statements in [redacted] ***’s complaint as to why he received higher pricing in his recent invoices, our customer service representative advised [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months Nonetheless, [redacted] requested cancellation of his electric account Our customer service representative immediately processed the cancellation of [redacted] ***’s electric accountWe have confirmed that [redacted] ***’s electric account is scheduled to return to the utility on June 2, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by [redacted] ***’s utility Upon receipt of this complaint, PAG&E conducted an account analysis of [redacted] ***’s electric account and, as good-will gesture, PAG&E offered to send [redacted] a rebate in the amount of $ [redacted] accepted our offer and thanked us PAG&E confirms that [redacted] ***’s rebate has been processed and a rebate check was mailed to [redacted] on May 21, We regret any inconvenience that [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls Finally, we have placed telephone numbers (610) 589-and (610) 763-on our internal “Do Not Call” list to ensure that [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] ’s complaint dated February 14, 2014, concerning the rates associated with ** [redacted] ’s electric account PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on June 13, ** [redacted] enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to ** [redacted] ’s assertion that she was “promised the lowest rate on the market each month” Additionally, a welcome package was mailed to ** [redacted] on May 6, 2013, which summarized the variable rate program into which ** [redacted] enrolled, along with our terms and conditions On January 20, 2014, we received notification from the utility that ** [redacted] ’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ** [redacted] ’s electric account We have confirmed that ** [redacted] ’s electric account has been cancelled and was returned to the utility on February 11, Prior to receiving this complaint, PAG&E conducted an account analysis of ** [redacted] ’s electric account and confirms that on February 14, 2014, PAG&E contacted ** [redacted] and offered ** [redacted] a rebate for a portion of her supply charge for her February invoice and ** [redacted] accepted our offer Upon receipt of ** [redacted] ’s complaint, PAG&E conducted a second account analysis of ** [redacted] ’s electric account and, as a good-will gesture, will send to ** [redacted] a second rebate, in addition to the rebate previously sent PAG&E confirms that both rebates have been sent to ** [redacted] With regards to ** [redacted] ’s statement that her “rate skyrocketed”, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ** [redacted] , pricing for this variable rate plan for her electric account is as follows: “each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” PAG&E regrets any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls Finally, we have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed Best regards, [redacted] Compliance Specialist Pennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on February 26, 2014, regarding the complaint ** [redacted] filed concerning the rates and alleged billing discrepancies associated with her electric account During our conversation with ** [redacted] , we discussed the below facts and findings regarding the concerns outlined in her complaint PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on August 30, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] for her electric account on August 9, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ** [redacted] , pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” In regards to statements in ** [redacted] ’s complaint as to why she received higher pricing in her recent invoices, we advised ** [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On February 2, 2014, ** [redacted] contacted PAG&E’s customer service department to request cancellation of her electric account with PAG&E PAG&E immediately processed the cancellation of ** [redacted] ’s electric account We have confirmed with ** [redacted] that her electric account has been cancelled and returned to the utility on February 28, Upon receipt of ** [redacted] ’s complaint, PAG&E conducted an account analysis of ** [redacted] ’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what she would have been charged by the utility for each of her January invoice with PAG&E ** [redacted] accepted our offer and thanked us for our help We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service tea [redacted] and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service tea [redacted] to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted *** [redacted] on May 12, 2014, regarding the complaint *** [redacted] filed concerning the rates associated with her electric accountDuring our conversation with *** [redacted] , we discussed the following facts and findings regarding the concerns outlined in her complaint PAG&E conducted research of its records and determined that *** [redacted] was contacted on March 5, by a PAG&E sales representative and was presented with our variable rate program for her electric account, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility During this call, *** [redacted] agreed to enroll her electric account into PAG&E’s variable rate program and voluntarily completed a Third Party Verification ("TPV") to finalize her enrollment Additionally, a welcome package was mailed to *** [redacted] on March 7, 2013, for her electric account, which summarized the variable rate program into which *** [redacted] enrolled, along with our terms and conditions On April 16, 2014, *** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with *** [redacted] the variable rate program that *** [redacted] enrolled into, which was also explained in the third party verification that *** [redacted] voluntarily completed and included in the welcome letter mailed to *** [redacted] Additionally, our customer service department offered to have *** [redacted] ’s electric account reviewed and *** [redacted] accepted our offer Nonetheless, on April 18, 2014, PAG&E received notification from the utility that *** [redacted] ’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of *** [redacted] ’s electric accountWe have confirmed that *** [redacted] ’ electric account has been cancelled with PAG&E and was returned to the utility on May 8, PAG&E conducted an account analysis of *** [redacted] ’s electric account and, as a good-will gesture, PAG&E offered to send *** [redacted] a rebate totaling $During our conversation with *** [redacted] , PAG&E has confirmed that *** [redacted] has received the first rebate check in the amount of $ Additionally, PAG&E will honor its commitment to *** [redacted] and will send her a 12% rebate off her single highest month’s supply charge for her electric account *** [redacted] accepted the rebate and thanked us for our help We regret any inconvenience that *** [redacted] may have experienced with PAG&E PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our customer sales and service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that *** [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations and considers this matter closed Best regards, [redacted] Compliance SpecialistPennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] on February 25, 2014, concerning the rates associated with ** [redacted] ’s electric account During our conversation with ** [redacted] , PAG&E discussed the following findings and facts with ** [redacted] PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on July 9, ** [redacted] enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to ** [redacted] ’s assertion that he “was told they [PAG&E] buy electric at bulk rate and would sell it cheaper” Additionally, a welcome package was mailed to ** [redacted] on June 13, 2013, which summarized the variable rate program into which ** [redacted] enrolled, along with our terms and conditions On February 13, 2014, we received notification from the utility that ** [redacted] ’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ** [redacted] ’s electric and natural gas accounts We have confirmed that ** [redacted] ’s electric account is scheduled to be returned to the utility on March 6, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility Upon receipt of ** [redacted] ’s complaint, PAG&E conducted an account analysis of ** [redacted] ’s electric account and, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility for his February invoice During our conversation with ** [redacted] on February 25, 2014, ** [redacted] stated he was satisfied with this resolution and thanked us for our help With regards to ** [redacted] ’s assertion that “they [PAG&E] sell it [electricity] for almost times” his utility’s rate, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ** [redacted] , pricing for this variable rate plan for his electric account is as follows: “each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” PAG&E regrets any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls Finally, we have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive any future calls from our company PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed Best regards, [redacted] Compliance Specialist Pennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com