Pennsylvania Gas & Electric

Review: This company is very misleading and a bunch of crooks!!! They wait until the coldest months to raise their rates sky high that no one can afford. I tried to call to complain and to cancel my business with them, however, they don't return your call or just plain don't answer the phone. I left a message on February 10, 2014 with customer service and they said they were experiencing technical difficulties and someone would return my call within 3 days. I have yet to receive that phone call and have called numerous times since then and get no answer. I am beyond frustrated that in the state of Pennsylvania it takes so long to switch your electric. If I lived in Texas this would have been done in 10 minutes. My rate more than tripled in one month and I have no clue what my rate is for February because no one will return my call. This is really hurting our budget since we heat with oil that costs an arm and a leg and now have a large electric bill to pay as well. Deregulation was not intended to hurt the consumer, but to give them competitive options. However, this company makes you believe you are getting a great deal and that you are on a fixed rate plan, then without warning they raise the rates so high it is ridiculous! They are fish & bait scam.Desired Settlement: I don't mind paying for my electricity usage. However, I do mind paying the astronomical rate they set. I am asking for this rate to be adjust to a reasonable and comparable rate that [redacted] has set. A phone call back would have been appreciated instead of leaving me in the dark.

Business

Response:

Pennsylvania

Gas & Electric (“PAG&E”) is in receipt of **. and [redacted]. [redacted]

complaint filed on February 25, 2014, concerning the rates associated with

their electric account. Below are the facts and findings regarding the

concerns outlined in their complaint.

Review: When representatives of this company call they begin by telling you that you have already been switched into their service and that they are only calling to confirm information to complete the process. Not once do they explain that they are a alternate utility provider and are offering you the opportunity to switch if you want to. Further I have repeatedly asked them to remove me from their call list and they claim first of all that they have the right to call me based on some law passed in Pennsylvania, even if I am on the do not call list, second that any do not call request is only good for 6 months at which point it is up to me to call them to repeat my request to not be called.Desired Settlement: They need to stop using dishonest scripts to falsely entice people to into believing they have already been signed up without even being asked. Then I do not want to ever, under any circumstances, EVER receive another call from this company. I have repeatedly told them to stop calling, and I am on the national do not call list, and now on the state do not call list.

Business

Response:

Pennsylvania

Gas & Electric (“PAG&E”) left a voice message for **. [redacted] on

July 29 and 30, 2013, regarding the complaint **. [redacted] filed concerning the

sales calls he received. PAG&E attempted to resolve the issues

outlined in the below complaint, however, we were not successful in doing so,

as to date **. [redacted] has not returned any of our phone calls.

Nonetheless, upon receipt of this complaint, PAG&E has placed telephone

number ([redacted] on our internal “Do Not Call” list to ensure that **.

[redacted] does not receive future sales calls from our company.

We

have conducted search of our telephone records and have determined that a

PAG&E sales agent contacted **. [redacted] on July 19, 2013. During this

call, we discovered that our sales agent clearly stated she was calling from

Pennsylvania Gas & Electric and presented **. [redacted] with PAGE’s variable

rate program, which is a variable rate that fluctuates monthly and is not

guaranteed to be lower than the utility. **. [redacted]’s energy account will

not receive service from PAG&E as he did not complete a Third Party

Verification to enroll his account with us.

We

regret any inconvenience that **. [redacted] may have experienced with

PAG&E. PAG&E prides itself on our sales and customer service

teams and the ongoing training that we provide. We will continue to

monitor our sales and customer service teams to maintain the quality of our

customer sales and service calls and the resolutions that we provide to our

customers.

PAG&E

considers this matter closed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I DID return the call, the same day I recieved it, and explained in the voicemail message I left that I was out of town and would call them back once I returned. Further I explained that during the call I received that aside from the issue of having repeatedly asked to not be called again in previous calls over the last several months, that the script being read to me by the representative was misleading. It made it sound as if I had already been signed up for their program without my knowledge or consent and that the call that day was only to confirm my information to complete the process. Since I had never at any time contacted anyone to change my service or provider I was puzzled at the call. But after closely questioning the representative it was then discovered that this was a sales call in an attempt to get me to sign up. The script being used may have been legal, but the deceptive manner in which the information was being presented made it sound as if this was something already done, and not my own choice.

I will accept the promise of no further sales calls, but I can not accept the deceptive and misleading tactics this company is using to try and gain business, regardless of whether it is actually legal or not.

Regards,

Review: My husband and I switched our service from [redacted] to PAG&E. PAG&E offered a better rate and said that they were always either at the same rate as [redacted] or No Higher than what the state rate was. We were worried about a company gouging us but when they said that they followed the State Rate, our fears were at ease because we thought that this company would not take advantage of us. Well, we got a very high bill in April and we called [redacted] and they said that PAG&E are charging us almost 3 times more than what the State Rate was. We could not believe it, how could they do this? The customer service rep. at [redacted] said that we can always cancel PAG&E and ask for a rebate because they should not have charged us such a high rate. As soon as we got off the phone with [redacted], we called PAG&E asking for a rebate and to cancel our services. They said that we can not cancel until June and will not issue a rebate. I believe this company, PAG&E, are unethical and they baited us with a lower rate to switch from [redacted] to them. Then GOUGED us by charging us almost 3 times more than they should when they told us that they do not do that when we first changed company's. Can you please look into this matter and help us get our money back for what PAG&E over charged us for.Desired Settlement: I would like a refund for what PAG&E over charged us for.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) attempted to contact [redacted]. [redacted] on May 3 and 4, 2014, regarding the complaint **. [redacted] filed concerning the rates associated with her electric account. PAG&E was unable to resolve the issues outlined in [redacted]’ complaint as our calls went unanswered without the option to leave a voice message for [redacted]. [redacted].

Review: after signing with company the electric rate increased 3 times what was advertised...in addition after making 5 phone calls to cancel serviceno personal could be contacted and NO ONE returned a call although we left a message and number....the longer this drags on the longer we must pay their excessive rate in the middle of winter......Desired Settlement: we want the to cancel service from this provider and return to our old electric provider how can this company get away with this excessive rate???????????????????????????????

Business

Response:

Pennsylvania

Gas & Electric (“PAG&E”) left voice messages for [redacted] on

February 21 and 24, 2014, regarding the complaint **. [redacted] filed concerning

the rates associated with his electric account. PAG&E attempted to

attempted to resolve the issues outlined in the below complaint, however, we

were not successful in doing so, as to date, we have not received a return call

from **. [redacted].

Review: This company called me over half a dozen times. They kept insisting that they were a "discount" program for my electric provider and that they would credit my account monthly. I declined a number of times and they continued to call and insist that they could save me money. I finally signed up because they would not stop calling, I was told my name may have been provided because of my past issues with paying on time. Since they have been paired with my electric provider they have read my usage almost twice as much as it normally is and my bill has reflected the "high" amount of usage. I do believe this company not only harassed me into using their “discount program”, I asked them to stop calling a number of times, but they also LIED about what the service provided. I have been with [redacted] for four years and never had a single issue until I enrolled in this "discount-rebate" program. I am outraged about the cost. I called the customer service line and they told me that I would have to pay the fee for the "service" they provided but they instead represented themselves as a savings program.Desired Settlement: I want these "service" charges for using their equipment and using their service taken off my electric bill right away.

Business

Response:

Pennsylvania Gas & Electric

("PAG&E") contacted [redacted] on March 7, 2013,

regarding the complaint [redacted] filed concerning the quality of the sales call

she received and discrepancies with her billing for her electric account.

Review: I have received numerous calls from individuals claiming to work for Pennsylvania Gas and Electric over the last month. They have stated that my current service rate thru Pennsylvania Power and Light was automatically going to change to a lower rate. They have stated that I simply to verify my account info. The first few phone calls, I requested info on the change in writing. After telling me that they could not send me anything in writing, I refused to give them any account info. After stating that I do not feel comfortable confirming any info or giving out any account info, a number of individuals have become very persistent in telling me that I had no choice in this change. This change was going to happen without my consent. I asked one individual in particular why he would need my verification if I had no choice in this matter. He became unprofessional and continued to harass me about giving my account info. [redacted] has not made me aware of any changes. I am not comfortable with the presentation used by Pennsylvania Gas and Electric. I feel it is very misleading for them to state that this change is going to happen and that they just need to verify account info. I have told them to take me off the call list. I still receive calls about one every other day. I have told them that I feel it is harassing. I still receive calls. Some individuals have been unprofessional.Desired Settlement: I would like them to stop contacting me. I would also like them to change their script. It is very misleading and incorrect. I do not think they should be allowed to say that the change is going to take place. I think they should simply offer their service and the chance to change your service from [redacted] to them. I would like someone from Revdex.com to contact me with any resolution info possible.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of a complaint filed by [redacted] concerning the alleged sales calls [redacted] received. Please be advised that upon receipt of this request, PAG&E has placed telephone number [redacted] on our internal “Do Not Call” list to ensure that [redacted] does not receive any future sales calls from our company.

Review: Price gouging, my bill has gone up by 300% in one month. I have a 924 sq. ft. house and my electric bill has jumped from $200 a month to $800 in just four weeks. I'm not the only person that this has happened to either. It is everybody in this part of the country that has Pennsylvania Gas and Electric. I thought that this should be brought to somebody's attention that would have the power to look into the issue. Thank you,[redacted].Desired Settlement: A fair credit to my account.

Business

Response:

Review: We entered an agreement with PA Gas and Electric to provide electric service to our home, which included heat. I was unaware of a variable rate or I never would have agreed to this service. The company unreasonably "jacked up the price" to nearly three times the going rate to 0.3081 kWh. This resulted in a bill of $3,081.91 for 29 days of service for our residence when less electricity was used than last year for the same period of time (mid Jan-mid Feb.) despite colder temperatures in 2014. I am appalled at such a high electric bill for a residence which has averaged 1/3 the cost over the previous years. I believe PA Gas and Electric is scamming people. Furthermore, I am stuck with them till March 14 and will have another bill. I believe they are engaging in unethical practices toward the consumers. How does one plan for such a bill and pay it for 1 month service? I feel violated by this company and helpless.Desired Settlement: Reduction of bill to a "reasonable" amount.

Sanctions taken against PA Gas and Electric for unethical practices

Tighter regulation in the state of PA over such providers

Consumer

Response:

Complaint Detail

We entered an agreement with PA Gas and Electric to provide electric service to our home, which included heat. I was unaware of a variable rate or I never would have agreed to this service. The company unreasonably "jacked up the price" to nearly three times the going rate to 0.3081 kWh. This resulted in a bill of $3,081.91 for 29 days of service for our residence when less electricity was used than last year for the same period of time (mid Jan-mid Feb.) despite colder temperatures in 2014. I am appalled at such a high electric bill for a residence which has averaged 1/3 the cost over the previous years. I believe PA Gas and Electric is scamming people. Furthermore, I am stuck with them till March 14 and will have another bill. I believe they are engaging in unethical practices toward the consumers. How does one plan for such a bill and pay it for 1 month service? I feel violated by this company and helpless.

Desired Settlement

Reduction of bill to a "reasonable" amount. Sanctions taken against PA Gas and Electric for unethical practices Tighter regulation in the state of PA over such providers

Desired Settlement: Billing Adjustment

Review: About a year ago I was offer a lower electrical rate by this company. They claimed they go out in the market and purchase power at the cheapest rate. At the time they gave me a teaser rate that was lower than my current companies power rate. I was guaranteed the rate would not go more than [redacted] current rates.

This month I got a $ 1086.34 bill. On a bad month I have never paid more than $225 a month. I found out they were charging me 30 KWH for electricity. I called customer service. I had them reduce the bill $500 and terminate my service though them.

I called yesterday sent emails and left my number to return call with no avail until today.

[redacted] current rate is 8 KWH. I feel I was taken advantage of and when I complained I had a fight on my hands. They told me the rate was so high because its winter. I realize rates go up in the summer not winter.Desired Settlement: If [redacted] Charged me it would have been $265 at their rate. I would accept this .

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of **. [redacted]’s complaint dated February 25, 2014, regarding the rates associated with his electric account and the alleged rebate that **. [redacted] feels is owed to him.

Review: Since the enactment of electric service deregulation was initiated, we switched to Pennsylvania Gas and Electric in order to save the money that they had promised. Received bill for the month and variable price had went to an astronomical rate from 0.7cents per kwh to .22 cents due to inclement weather in our area. Without notice, this is a significant increase that we can not afford let alone others that were under the impression that they would provide a service at a competitive price. This company was greatly deceptive in their advertising and over charges are due to this companies negligence in not controlling their price.Desired Settlement: Company states that they are competitive with local energy suppliers and their charges and clai** are severely over rated

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of **. [redacted]’s complaint dated February 17, 2014, regarding the rates associated with her electric account.

Review: My Agreement from PAG&E displays the starting price is $0.06513 per kWh for April 2013. This price was explained to me as being fixed for one year. After that year, the rate would be variable 12% after 12 months. Plus after 12 months of service with PAG&E, we would be eligible to receive a 12% rebate on the single highest month’s electricity supply charge.

I cannot express the total dissatisfaction with PAG&E’s billing before the agreement year ended. March 2014 Statement arrived with the General Service Rate of $0.1786 per kWh. And, there was a message on the statement advising next month our budget amount will change to $287.00. With that being said, I was even more outraged to find April 2014 statement not being $287.00 but $318.50; including another message advising after this payment our budget is behind $63.03. We have UGI gas heat and gas water heater. The billing amount is not based on usage, but rather the outrageous rates PAG&E is charging. I called [redacted] (sales rep who intially called to swith acct from PPL to PAG&E) direct phone line only to find the 570 number had been disconnected.

This account was not a budgeted amount, so not sure how the payment is behind budget.Desired Settlement: To be refunded the difference from the agreement rate of $0.06513 on any bill from March '13 through April '14 with a higher rate. And also to have the PA Public Utility Commission make an investigation inside PAG&E so any other persons will not be affected by the outrageous rates.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) contacted [redacted]. [redacted] on May 12, 2014, regarding the complaint [redacted]. [redacted] filed concerning the rates associated with her electric account. During our conversation with [redacted]. [redacted], we discussed the following facts and findings regarding the concerns outlined in her complaint.

Review: The company doubled the rate for the electricty services. I contacted the company on 3-6-14 and demanded a refund on my electric bill which had more than doubled. There was no information prior to the rate increase that the rate would be increasing and causing a $900 bill. When I made the first call, the phone representative immediately said I was entitled a refund because the "bill was too high." The conversation went down from there. Because this was the second bill I had gotten with an outrageous amount, I didn't feel the $237.86 was sufficient. The rep advised me the determination of the refund had to go through the billing dept. They came back with $299.50. This was still not acceptable so he advised that it would be 4-7 days for the billing dept to come up with another refund resolution. I waited until 3/17/14 to call them back. At that time I was given the amount of $475.72 and was told I would receive the check within 7-14 days. However I had a voicemail on my home phone on 3/24/14 stating they had come to a determination regarding the refund amount and it would be $333. This prompted me to call them again on 3/25/14/ They were not going to stand by the amount I was quoted on 3/17 and not only that it was now going to be another 2 1/2 weeks for a check to be received. This company not only blind sided me with the doubling of the rates, they do not stand by what their own representatives are quoting even when this information is documented. They have horrible customer service. After being on hold for about 12 more minutes, they agreed to the amount that they had already quoted me but said it would be in 2 installments. So realistically the refund will be almost 2 months before it is received and in the mean time I have to try to come up with the money to pay this outrageous bill. Not only that but keeping detailed records of phone conversations means nothing when dealing with this company.Desired Settlement: The business should refund in one check and as quickly as possible.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) contacted **. [redacted] on April 3, 2014, regarding the complaint **. [redacted] filed concerning the rates and alleged billing discrepancies associated with her electric account. During our conversation with **. [redacted], we discussed the below facts and findings regarding the concerns outlined in her complaint.

Review: We were lured away from [redacted] with an 8.01 rate. [redacted] is almost 8.1. First month's rate was 13.04. The actual bill was $1025. It was typically $400/M with [redacted]. When we saw this, we immediately attempted to switch back to [redacted], but were told we had to wait until Feb. 10th. When that bill came, the rate was now up to 28.69! (The bill was $1724)

When we signed on, we realized that gouging WAS a possibility, but we only EXPECTED it to be a nickel and dime situation either way. It would be interesting to see if everyone paid 8.01 in the month they offered it to me. If not, they obviously roped us! It also would be interesting to see if everyone paid 28.69 in February.Desired Settlement: I would like government (or ANY kind of) protection from this kind of scam. I would also like my money back. I'm on a fixed income already. (retired) But I'm only 68, and can still fend this off. How about older people? This is just wrong.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) contacted **. [redacted] on March 14, 2014, regarding the complaint **. [redacted] filed concerning the rates and alleged billing discrepancies associated with his electric account. During our conversation with **. [redacted], we discussed the below facts and findings regarding the concerns outlined in his complaint.

Review: Our electric carrier is Pennsylania Gas & Electric, our last 2 bills from them have been outragous, They have quadrippled. They are now billing us at $.2788/kilowatt. This bill is usually $300-400/month. My last bill from them was $1405.73. Who can afford that? I called their number and was on hold for more than 2 hours. I sent them an email, they did call, an offer for a rebate to keep me as a customer but I still cannot afford those rates. PP&L told me my bill should be about $361.00 per month. I think there is an illegal practice going on at Pennsylvania Gas & Electric. I looked online at the papowerswitch.com website and no one charges $.27/kilowatt, they are all around $.08. I am deeply concerned about their practices, it has been a rough winter for everyone, but this is taking advantage of people and something needs to be done, that is price gouging. What can legally be done about this.oDesired Settlement: I want my bill to be back to the $300-400 and that requires a $1000.00 reduction!!!

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of **. [redacted]’s complaint dated February 21, 2014, regarding the rates associated with his electric accounts and the alleged rebates that **. [redacted]’s feels is owed to him.

Review: WE have lived in this 2 bedroom 1 floor apartment that is 900 square feet for OVER 2 years and our HIGHEST electric bill has been about $300 a month and thats HIGHWAY ROBBERY at .123 KW!!!!!!!! THIS MONTH OUR BILL WAS $791 and the RATE was .3388 per KW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVERYONE ELSE that has different companies is paying .080 per KW. PP&L is at .082 per KW and thats NOT EVEN A SERVICE PROVIDER!!!!!!!!! I can NOT pay this bill and will NOT pay this. HOW CAN THEY CHARGE THIS AMOUNT when everyone else is charging .080 or LESS!!!!!!!!!!!!!

PLEASE HELP ME I OWN NOTHING and live in an apartment. PLEASE PLEASE let me know about this. Thank You.Desired Settlement: MY TOTAL ELECTRIC BILL for the MONTH is $200-$300 and the rate per KW is UNDER .100!!! PLEASE HELP!!!!!!

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) contacted **. [redacted] on February 24, 2014, concerning the rates associated with **. [redacted]’s electric account. During our conversation with **. [redacted], PAG&E discussed the following findings and facts with **. [redacted].

Review: Company advertised a low rate for electricity, lower than PPL's price to compare. My rate doubled in the last two months. They have not changed their rate on the pa power switch website. The salesperson and sales material indicated a variable but stable price. Their surprise rate increase though legal, cost me a couple hundred dollars.Desired Settlement: Price my service for the last two months using the PPL price to compare, and give me a refund.

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) left a voice message for **. [redacted] on July 29 and 30, 2013, regarding the complaint **. [redacted] filed concerning the rates associated with his electric and natural gas accounts and an alleged rebate that **. [redacted] feels is owed to him. PAG&E attempted to resolve the issues outlined in the below complaint, however, we were not successful in doing so, as to date **. [redacted] has not returned any of our phone calls.

PAG&E conducted research of its records and determined that on February 21, 2013, **. [redacted] contacted PAG&E and requested information on PAG&E’s energy program for his electric and natural gas accounts. We presented **. [redacted] with our variable rate program for his energy accounts, which is a variable rate that fluctuates monthly and is not guaranteed to be lower than the utility on a monthly basis. During this call, **. [redacted] voluntarily agreed to enroll both of his energy accounts into PAG&E's variable rate program and proceeded with the Third Party Verification ("TPV") to finalize his enrollment (a copy of which is attached for your reference). During the TPV we confirmed with **. [redacted] that he was enrolling with PAG&E, explained the product terms, the effective date and the rescission period - **. [redacted] stated that he understood and agreed to enroll both of his energy accounts into our variable rate program. Additionally, a welcome package was mailed to **. [redacted] for his energy accounts on February 25 and March 6, 2013; respectively, which summarized the program that **. [redacted] had enrolled into, indicating the starting rate for the month of April 2013, along with our terms and conditions, contrary to **. [redacted]’s accusation that the “sales material indicated a stable price” (a copy of which is attached for your reference).

On June 24, 2013, and not June 26, 2013, as claimed in the complaint, **. [redacted] contacted our customer service department to inquire about the rates associated with his energy accounts. During this call, our customer service representative reviewed with **. [redacted] the variable rate program that he enrolled into, which was also explained in the third party verification that **. [redacted] voluntarily completed and included in the welcome letters mailed to **. [redacted]. Nonetheless, **. [redacted] requested the cancellation of both of his energy accounts with PAG&E. We have confirmed that **. [redacted]'s electric and natural gas accounts have been cancelled with PAG&E and were returned to the utility on July 12 and 19, 2013; respectively. Please be advised that PAG&E does not control when a customer's account is returned to the utility. This date was provided to PAG&E by the utility.

Upon receipt of **. [redacted]’s complaint, with regards to his request to be rebated for his “last two months”, PAG&E conducted an account analysis for both of **. [redacted]’s energy accounts and found that **. [redacted] saved money with PAG&E compared to what he would have paid with the utility since he began receiving natural gas supply from PAG&E and that there are no rebates due to **. [redacted] for his electric supply, contrary to **. [redacted]’s assumptions that he is owed a rebate. The increase in usage reported to PAG&E by **. [redacted]’s utility is what resulted in him receiving a higher invoice. **. [redacted] is advised to contact the utility to inquire about the usage of his electric account. Additionally, contrary to **. [redacted]’s claim that the “company [PAG&E] advertised a low rate” and “lower than PPL’s price”, our sales agent clearly advised **. [redacted] that PAG&E does not guarantee our rates to be lower than his utility on any given month. **. [redacted] is advised that the rates and offers on the PA Power Switch website are for new customers who are shopping for a new supplier.

We regret any inconvenience that **. [redacted] may have experienced with PAG&E. PAG&E prides itself on our sales team and the ongoing training that we provide. PAG&E will continue to monitor our sales team to maintain the quality of our customer sales calls.

We have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that **. [redacted] does not receive future sales calls from our company.

PAG&E has upheld its contractual obligations and considers this matter closed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did speak to the company's legal department, but was unable to get the requested refund. The company states they saved me money throughout our association. I find this difficult to believe given the brief association, ~five months. I would like them to provide proof of their statement.

Review: I was called in December and was quoted a .0679 kwh usage and that it would be variable. I received my confirmation and it stated that they were highly competitive. My first bill was 2/5/13 thru 3/6/13 and I was billed .0679 kwh. My next bill which was for 3/6/13 thru 4/5/13 I was billed .0928. I looked on line to see their cost and it was .0651 kwh. I called the service center at [redacted] to question why I was billed so much. and what the price on line was. I was told that they bill variable and the cost on line was for intro only. I feel that this was a deceptive way to get customers. They bill you a low rate for ONE month and they bill you more than any other supplier. When I spoke to the original sales person I was told that their rates are usually lower than the other suppliers and was never told that the low rate on line was for intro. only. [redacted] noted on my bill that if I wanted to change suppliers that I should compare their rate of .072. I looked on line again and [redacted] is the same as what they charge for an intro offer or a customer for many months or years.Desired Settlement: I want to be credited for my April electric bill for the difference of kwh usage from .0928 to .0651 kwh. I had used 1689 kwh

Business

Response:

Pennsylvania Gas & Electric

(“PAG&E”) left a voice message for [redacted] on April 18 and 19,

2013, regarding the complaint [redacted] filed concerning the rates associated

with her electric account and an alleged rebate that [redacted] feels is owed to

her. PAG&E attempted to resolve the issues outlined in the below complaint,

however, we were not successful in doing so, as to date [redacted] has not

returned any of our phone calls.

Review: Why is Pennsylvania gas & electric on my electric bill as I have never signed up for there products. FRAUD!! I have always been a [redacted] customer. I have just noticed as my electric bills grow higher and higher on my 1 bill that my electric provider has been change without knowledge. I have 3 properties and 1 is still [redacted] and that is the cheapest per KWH. That is how I noticed on the bills. I HAVE NEVER SIGNED UP FOR Pennsylvania Gas & Electric... IT IS FRAUD!!! One house... A REAL [redacted] bill... 1008 KWH The bill $119.70... The other house... Fraudulently billed through Pennsylvania gas & Electric... 1400 KWH's... $351.28... Do he math... What a ripoff... FRAUD... I never signed up for anything from Pennsylvania gas & Electric... Have them show you my signature.. FRAUD!!! [redacted] acct # [redacted]Desired Settlement: I want a refund for all past unnoticed Pennsylvania Gas & Electric bills that are higher that [redacted]'s bills... As I NEVER signed up for Pennsylvania gas & Electric... FRAUD...

Business

Response:

Pennsylvania

Gas & Electric ("PAG&E") left voice messages for **. [redacted]

[redacted] on February 13 and 14, 2014, regarding the complaint **. [redacted] filed

concerning the alleged: unauthorized enrollment and billing discrepancies

associated with his electric account. PAG&E attempted to resolve the

issues outlined in the below complaint, however, we were not successful in

doing so, as to date, we have not received a return call from **. [redacted].

PAG&E conducted research of its

records and determined that on January 28, 2013, [redacted]. [redacted], **.

[redacted]’s wife, was contacted by a PAG&E sales representative and was

clearly presented with PAG&E's variable rate program for their electric

account, which is a variable rate that fluctuates monthly and is not guaranteed

to be lower than the utility. During this call, [redacted]. [redacted] agreed to

enroll their electric account into PAG&E's variable rate program and

voluntarily proceeded with the TPV to finalize the enrollment (a copy of which

is attached for your reference). With regards to [redacted]. [redacted]’s statement

“I [**. [redacted]] never signed up for anything from Pennsylvania Gas &

Electric” please be advised that during the TPV, [redacted]. [redacted] stated that she

was the individual authorized to enroll the referenced account with

PAG&E. [redacted]. [redacted] also affirmatively acknowledged that she

understood that Pennsylvania Gas & Electric is not the utility, or

affiliated with the utility company, but is a licensed energy generation

supplier in their area. We affirm this enrollment was authorized by [redacted].

[redacted] and not switched improperly contrary to **. [redacted]’s allegations: “I

[**. [redacted]] never signed up for their [PAG&E’s] products” and “my [**.

[redacted]’s] electric provider has been changed without knowledge”.

Moreover, during the TPV, we confirmed

with [redacted]. [redacted] that she was enrolling with Pennsylvania Gas & Electric,

explained the product terms, the effective date and the rescission period –

once again [redacted]. [redacted] stated that she understood and agreed to enroll their

electric account into our variable rate program. A welcome package was

mailed to [redacted]. [redacted] for their electric account on January 30, 2013, which

summarized the program into which [redacted]. [redacted] enrolled, along with our terms

and conditions, which clearly outlined the product and the term of the offer (a

copy of which is attached for your reference). With regards to **.

[redacted]’s statement: “have them [PAG&E] show you my signature…FRAUD”,

please be advised that PAG&E takes matters of this nature very seriously

and refutes **. [redacted]’s accusations.

On February 7, 2014, PAG&E

received notification from the utility that **. [redacted]’s electric account had

been cancelled with PAG&E. We have confirmed that **. [redacted]’s

electric account is scheduled to return to the utility on February 28,

2014. Please be advised that PAG&E does not control when a customer’s

account is returned to the utility. This date was provided to PAG&E

by **. [redacted]’s utility.

Upon receipt of this complaint,

PAG&E conducted an account analysis and was unable to find any evidence to

substantiate **. [redacted]’s allegations “I [**. [redacted]] three properties and

one is still [redacted] and that is the cheapest per kWh” and “The other house

fraudulently billed through Pennsylvania Gas & Electric 1400 kWh’s…$351.28.

Do the math…what a rip-off”; however, please be advised that PAG&E

participates in consolidated billing with the utility. PAG&E does not

prepare billing statements for customers nor does PAG&E have access to

copies of any billing statements issued by the utility, including those that

include our supply charges and any applicable taxes. **. [redacted] is

advised to contact his utility to discuss this matter. Moreover, we

determined that the high usage reported to PAG&E by **. [redacted]’s utility

is partially responsible for **. [redacted] receiving a higher invoice.

Nonetheless, as a good-will gesture, PAG&E will rebate **. [redacted] the

difference in supply charge between what was charged by PAG&E and what he

would have been charged by the utility in his January 2014 invoice.

PAG&E

regrets any inconvenience that **. [redacted] may have experienced with our

company. PAG&E prides itself on our sales and customer service teams

and the ongoing training that we provide. We will continue to monitor our

sales and customer service teams to maintain the quality of our sales and

customer service calls.

Finally,

we have placed telephone number ###-###-#### on our internal "Do Not

Call" list to ensure that **. and [redacted]. [redacted] do not receive any future

calls from our company.

PAG&E

confirms that we are in full compliance with Pennsylvania rules and regulations

and considers this matter closed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1. [redacted]. [redacted] CANNOT authorized anything to change ANY of my bills as we have a prenuptial agreement stating so. I can send copies if needed.

Review: When I signed up for Pennsylvania Gas and Electric I was told how much money I would save yet I just received a 550 dollar electric bill after never having a bill high than 150 a month in the winter. My girlfriend and I live in a small 1 bedroom apartment. We are EXTREMELY conservative with our electric. Last month when we were 'under estimated' the rate was 10 cents per kWh. The month it was adjusted our rate was 18 cents! Outrageous! It almost doubled without so much as a phone call. It is more than double the 8 cents per kWh meted was charging me. I ALWAYS pay my bill on time and never complained. I expected to be treated respectfully when I called customer service. The response I received was yeah oh well to bad! I was told billing would give me a call back to adjust my bill in 3 business days. I haven't heard back from them 5 days later now. We use 2 heaters one is left on 70 which was the case since October and recently due to frozen pipes keep the bathroom on low. We use energy efficient light bulbs and have new appliances. This bill is ridiculous and almost as much as my rent!Desired Settlement: My bill should be adjusted to a reasonable rate. I should get a phone call to discuss this. Not brushed off when I call concerned. I expect the bill higher in the winter but meted would have charged me 279

This company was supposed to save me money on my bill not double it!

Business

Response:

Pennsylvania Gas & Electric (“PAG&E”) Contacted **. [redacted] February 6, 2014, regarding the complaint **. [redacted] filed concerning the: sales call he received, rates associated with **. [redacted]’s electric account and alleged discrepancies with his billing. During our conversation with **. [redacted], PAG&E confirmed that we have placed telephone numbers ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that **. [redacted] and **. [redacted] do not receive future sales calls from PAG&E and discussed the following findings and facts with **. [redacted].