Pennsylvania Gas & Electric

Pennsylvania Gas & Electric (“PAG&E”) attempted to contact *** [redacted] on May and 4, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with her electric account PAG&E was unable to resolve the issues outlined in [redacted] ’ complaint as our calls went unanswered without the option to leave a voice message for *** [redacted] PAG&E conducted research of its records and confirmed that *** [redacted] began receiving service from PAG&E on December 12, *** [redacted] voluntarily enrolled their electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to *** [redacted] assertion that PAG&E “offered a better rate” than her utility Additionally, a welcome package was mailed to Mrand *** [redacted] on November 14, 2014, which summarized the variable rate program in which *** [redacted] enrolled, along with our terms and conditions On May 12, 2014, *** [redacted] contacted PAG&E’s customer service department to request cancellation of their electric account with PAG&E PAG&E’s customer service department immediately processed the cancellation of *** [redacted] ’ electric account We have confirmed that *** [redacted] ’ electric account has been cancelled and was returned to the utility on June 1, Upon receipt of this complaint, PAG&E conducted an account analysis of *** [redacted] ’ electric account and, as a good-will gesture, PAG&E will send *** [redacted] a rebate toward her supply charge *** [redacted] ’ rebate will be mailed within the next four to six weeks Furthermore, PAG&E has searched its records with regards to *** [redacted] ’ accusations that PAG&E is “unethical” and price “gouged us [**and *** [redacted] ]”and was unable to find any evidence to support *** [redacted] accusations PAG&E takes accusation of this nature very seriously; please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to *** [redacted] along with the welcome package, pricing for this variable rate plan for your electric account is as follows: “Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.”; Therefore, PAG&E does not guarantee that our rates will be “the same rate” as *** [redacted] ’ utility or “no higher than the state rate” Accordingly, PAG&E refutes *** [redacted] ’ accusations and concludes them to be unfounded We regret any inconvenience that *** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that **and *** [redacted] do not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed Best regards, [redacted] Compliance SpecialistPennsylvania Gas & Electric Linglestown Rd # Harrisburg, PA Phone: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] complaint filed on February 27, 2014, concerning the rates associated with her electric account Below are the facts and findings regarding her complaint PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on October 12, ** [redacted] enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on September 6, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, the pricing for this variable rate plan for ***’s electric account is as follows: “Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months On February 28, 2014, ** [redacted] contacted our customer service department regarding the rates associated with her electric account Our customer service representative reviewed with ** [redacted] the variable rate program into which she enrolled her electric account into, which was also explained in the TPV that she voluntarily completed at enrollment and the welcome letter that was mailed to her Additionally, our customer service offered to have ***’s electric reviewed and ** [redacted] accepted our offer Nonetheless, on March 3, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account has been cancelled and returned to the utility on April 10, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility PAG&E conducted an account analysis of ***’s electric account and determined that the high usage reported to PAG&E by her utility is partially responsible for them receiving a higher invoice PAG&E suggests that ** [redacted] contact his utility to discuss this matter Nonetheless, on March 4, 2014, ** [redacted] was advised that, as a good-will gesture, PAG&E would rebate her a portion of the difference in electric supply charges between what was charged by PAG&E and what she would have been charged by her utility for her February invoice ** [redacted] accepted our offer We have confirmed that the rebate check was mailed to ** [redacted] on March 10, Additionally, although PAG&E has no record of receiving ***’s rebate certificate, as a good-will gesture, PAG&E will honor its commitment to her and will send ** [redacted] the 12% rebate off her single highest month's supply charge for her electric account We regret any inconvenience that ** [redacted] may have experienced with PAG&E PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our customer sales and service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that ** [redacted] does not receive future sales calls from our company PAG&E has upheld its contractual obligations and considers this matter closed Best regards, [redacted] Compliance Assistant Pennsylvania Gas & Electric Linglestown Road, # Harrisburg, PA Phone: ###-###-#### Ext [redacted] Fax: ###-###-#### [redacted] www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) contacted ** [redacted] [redacted] on March 14, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with her electric account During our conversation with ** [redacted] , we discussed the below facts and findings regarding the concerns outlined in her complaint PAG&E conducted research of its records and confirmed that ** [redacted] began receiving service from PAG&E on August 5, ** [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on June 27, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, which were mailed to ** [redacted] , pricing for this variable rate plan for her electric account is as follows: “The price for all energy sold under this Agreement during the Term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to CustomerThe monthly rate may be higher or lower than the LU price in any given month” In regards to statements in ** [redacted] ’s complaint as to why she received higher pricing in her recent invoices, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months PAG&E received notification from the utility on February 24, 2014, stating that ** [redacted] ’s electric account has been cancelled with PAG&E PAG&E immediately processed the cancellation of ** [redacted] ’s electric account We have confirmed that ** [redacted] ’s electric account has been cancelled with PAG&E and returned to the utility on March 5, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided by ** [redacted] ’s utility PAG&E conducted an account analysis of ** [redacted] ’s electric account and as a good-will gesture, PAG&E offered ** [redacted] a rebate ** [redacted] accepted our offer and thanked us for our help We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) left voice messages for [redacted] on February and 24, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with his electric account PAG&E attempted to attempted to resolve the issues outlined in the below complaint, however, we were not successful in doing so, as to date, we have not received a return call from *** PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on November 2, *** [redacted] voluntarily enrolled their electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on October 1, 2012, which summarized the variable rate program in which *** [redacted] enrolled, along with our terms and conditions which clearly states: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins” On February 19, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ***’s electric account We have confirmed that ***’s electric account is scheduled to return to the utility on March 5, Please be advised that PAG&E does not control when a customer’s account is returned to the utilityThis date was provided to PAG&E by the utility Upon receipt of this complaint, PAG&E conducted an account analysis of ** ***’s electric account Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months That notwithstanding, as a good-will gesture, PAG&E will send ** [redacted] a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in his February invoice with PAG&E Additionally, will honor its commitment to ** [redacted] and will send him a 12% rebate off his single highest month’s supply charge for his electric account We regret any inconvenience that ** [redacted] may have experienced with our company PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that ** [redacted] does not receive any future sales calls from our company PAG&E has upheld its contractual obligations and considers this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of **. [redacted] ’s complaint dated February 24, 2014, regarding the... rates associated with her electric account and the alleged rebate that **. [redacted] ’s feels is owed to her. PAG&E conducted research of its records and confirmed that **. [redacted] began receiving service from PAG&E on September 20, 2013. **. [redacted] voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to **. [redacted] on August 19, 2013, which summarized the variable rate program in which **. [redacted] enrolled, along with our terms and conditions. As stated in our terms and conditions, which were mailed to **. [redacted] , pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”. On February 24, 2014, **. [redacted] contacted our customer service department to inquire about the rates associated with her electric account. Our customer service representative reviewed with **. [redacted] the variable rate program that she enrolled into, which was also explained in the third party verification that **. [redacted] voluntarily completed and included in the welcome letter mailed to **. [redacted] . In regards to statements in **. [redacted] ’s complaint as to why she received higher pricing in her recent invoices, our customer service representative advised **. [redacted] that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. Additionally, PAG&E offered **. [redacted] a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what she would been charged by the utility for her January 2014 invoice for her electric account. **. [redacted] accepted the offer. PAG&E confirms that **. [redacted] ’s rebate check has been processed and mailed to **. [redacted] on February 28, 2014. In addition, PAG&E received notification from the utility that **. [redacted] ’s electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of **. [redacted] ’s electric account. We have confirmed that **. [redacted] ’s electric account is scheduled to return to the utility on March 19, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utility. This date was provided to PAG&E by the utility. Upon receipt of **. [redacted] ’s complaint, PAG&E conducted a second account analysis of **. [redacted] ’s electric account and confirmed that PAG&E clearly presented its variable rate program to **. [redacted] , therefore, no additional rebates are due to **. [redacted] ’s electric account. We regret any inconvenience that **. [redacted] may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers. Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that **. [redacted] does not receive any future sales calls from our company. PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed.

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of ** [redacted] ***’ complaint on February 19, 2014, regarding the complaint ** [redacted] filed concerning the rates associated with his electric account Below are the facts and findings regarding ***’ complaint PAG&E conducted research of its records and determined that ** [redacted] began receiving service from PAG&E on July 8, *** [redacted] ***, ***’ wife, enrolled their electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to ** [redacted] on May 31, 2013, which summarized the variable rate program in which ** [redacted] enrolled, along with our terms and conditions As stated in our terms and conditions, the pricing for this variable rate plan for ***’ electric account is as follows: “Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” On February 12, 2014, *** [redacted] contacted our customer service department to inquire about the rates associated with her electric account Our customer service representative reviewed with *** [redacted] the variable rate program that she enrolled her electric account into, which was also explained in the third party verification that she voluntarily completed at enrollment, and included in the welcome letter mailed to and *** *** [redacted] requested to have her account reviewed by PAG&E On February 17, 2014, we received notification from the utility that ***’ electric account had been cancelled with PAG&E PAG&E immediately processed the cancellation of ***’ electric account We have confirmed that ***’ electric account is scheduled to return to the utility on March 6, Please be advised that PAG&E does not control when a customer’s account is returned to the utility This date was provided to PAG&E by the utility PAG&E was in the process reviewing ***’ electric account prior to the filing of ***’ complaint on February 19, PAG&E conducted an account analysis of ***’ electric account*** [redacted] was contacted on February 27, and was advised that, as a good-will gesture, PAG&E would rebate portion of the difference in electric supply charges between what was charged by PAG&E and what she would have been charged by his utility *** [redacted] accepted our offer We regret any inconvenience that **and *** [redacted] may have experienced with PAG&E PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide We will continue to monitor our sales and customer service teams to maintain the quality of our customer sales and service calls and the resolutions that we provide to our customers Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal “Do Not Call” list to ensure that **and *** [redacted] do not receive future sales calls from our company PAG&E has upheld its contractual obligations and considers this matter closed

From: *** ***
Date: Fri, Jul 4, at 11:AM
Subject: Complaint
To: [email protected]
We have settled our complaint with PG&E we did not get what we wanted but it was better than nothing.Thank You for your help
Thanks
again,
*** ***

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on February 28, 2014, concerning the rates associated with ***
***’s electric account. During our conversation with ***, PAG&E discussed the following findings and facts with ***
PAG&E conducted research of its records and determined that *** began receiving service from PAG&E on June 11, 2013. *** enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on May 14, 2013, which summarized the variable rate program into which *** enrolled, along with our terms and conditions.
On February 4, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of ***’s electric account. We have confirmed that ***’s electric is scheduled to be to the utility on March 12, 2014. Please be advised that PAG&E does not control when a customer’s electric account is returned to the utility. This date was provided to PAG&E by ***’s utility. We advised *** to contact her utility to see if they can expedite the return of her electric account to them if she so desires
Upon receipt of ***’s complaint, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E has sent *** a rebate for the difference in rates between what was charged by PAG&E and what she would have been charged by the utility for her February invoice. During our conversation with *** on February 28, 2014, *** confirmed that she has received the rebate sent to her and thanked us for our help
With regards to ***’s statement that her rates “have far exceeded anything I [***] could have possibly imagined”, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ***, pricing for this variable rate plan for his electric account is as follows: “the price for all energy sold under this agreement during the term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to customer.”
PAG&E regrets any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls
Finally, we have placed telephone numbers ###-###-#### on our internal “Do Not Call” list to ensure that *** does not receive any future calls from our company
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed
Best regards,
*** ***
Compliance Specialist
Pennsylvania Gas & Electric
Linglestown Rd #
Harrisburg, PA
Phone: ###-###-####
***
www.PAGandE.com

Pennsylvania Gas & Electric
(“PAG&E”) is in receipt of **
*** ***’s complaint on February 22,
2014, regarding the rates associated with his electric account and the alleged
rebate *** feels is owed to him. Below are the facts and findings
regarding ***’s complaint
PAG&E conducted research of its
records and determined that *** began receiving service from PAG&E
on March 14, 2013. ***’s, enrolled his electric account into our variable
rate program, which is a rate that fluctuates monthly and is not guaranteed to
be lower than the utility. Additionally, a welcome package was mailed to
*** on February 13, 2013, which summarized the variable rate program in
which *** enrolled, along with our terms and conditions. As
stated in our terms and conditions, the pricing for this variable rate plan for
***’ electric account is as follows: “Each month your rate will
reflect your cost of electricity, including energy, other wholesale market
services, the associated transmission and distribution charges and other
market-related factors for your utilities transmission zone within the PJM ISO;
plus all applicable taxes, fees, charges, costs, expenses and margins.” Please
be advised that the price that we pay for energy, as a supplier, to service our
customers, has increased over the last several months.
On January 22, 2014, ***
contacted our customer service department to inquire about the rates associated
with his electric account. Our customer service representative reviewed
with *** the variable rate program that he enrolled his electric
account into, which was also explained in the third party verification that he
voluntarily completed at enrollment, and included in the welcome letter mailed
to ***. Nonetheless, *** requested cancellation of his
electric account with PAG&E. PAG&E immediately processed the cancellation
of ***’s electric account. We have confirmed that ***’s
electric account has been cancelled and returned to the utility on February 13,
2014. Please be advised that PAG&E does not control when a customer’s
account is returned to the utility. This date was provided to PAG&E
by the utility
PAG&E conducted an account
analysis of ***’s electric account. *** was contacted on
February 21, and was advised that, as a good-will gesture, PAG&E would
rebate portion of the difference in electric supply charges between what was
charged by PAG&E and what he would have been charged by his utility.
*** accepted our offer. PAG&E has confirmed that the
rebate check in the amount of $was
mailed to *** on February 26,
We regret any inconvenience that **
*** may have experienced with PAG&E. PAG&E prides itself on
our sales and customer service teams and the ongoing training that we
provide. We will continue to monitor our sales and customer service teams
to maintain the quality of our customer sales and service calls and the
resolutions that we provide to our customers
Finally, we have placed telephone
number ###-###-#### on our internal “Do Not Call” list to ensure that **
*** does not receive future sales calls from our company
PAG&E confirms that we are in full
compliance with Pennsylvania rules and regulations has upheld its contractual
obligations and considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I would like in writing the amount offered by *** the company representative a spoke with
Regards,
*** ***

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** *** on July 31, 2014, concerning the complaint *** *** filed regarding the rates and
alleged billing discrepancies associated with his electric accounts. During this call, we discussed the below facts and findings with *** ***
PAG&E conducted research of its records and confirmed that *** *** began receiving service from PAG&E on January 5, 2013, not “over three years now” as asserted by *** ***’s complaint. *** *** voluntarily enrolled his electric accounts into PAG&E’s variable rate program which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, welcome packages were mailed to *** *** on December 11, 2012, which summarized the variable rate program in which *** *** enrolled into, along with our terms and conditions
As stated in our terms and conditions, which were mailed to *** ***, pricing for this variable rate plan for his electric accounts are as follows: “Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.”
PAG&E received notification from the utility on June and July 31, 2014, stating that *** ***’s electric accounts had been cancelled with PAG&E. PAG&E immediately processed the cancellation of *** ***’s electric accounts. We have confirmed that one of *** ***’s electric accounts is cancelled and returned to the utility on June 30, 2014, and *** ***’s remaining electric account is scheduled to be returned to the utility on September 3, 2014.
On July 30, 2014, *** *** contacted our customer service department to inquire about the rates associated with his electric accounts. Our customer service representative reviewed with *** *** the variable rate program that he enrolled into, which was also explained in the third party verification that *** *** voluntarily completed and included in the welcome letters mailed to him. In regards to statements in *** ***’s complaint as to why he received higher pricing in his recent invoices, our customer service representative advised *** *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. Additionally, our customer service agent offered to have *** ***’s electric accounts reviewed by PAG&E and *** *** accepted his offer
PAG&E was in the process of reviewing *** ***’s electric account prior to the filing of his complaint. PAG&E conducted and account analysis of *** ***’s electric accounts, and as a good-will gesture, we offered *** *** a rebate for each of his electric accounts. *** *** accepted the offer and thanked us for the call. PAG&E confirms that *** ***’s rebate has been processed and a rebate check will be mailed to *** *** within the next four to six weeks
Please be advised that PAG&E is in full compliance with Pennsylvania’s rules and regulations and refutes *** ***’s accusations that PAG&E “steals from the American people”, “grossly overcharges their [PAG&E] customers”, is a “greedy businessman taking advantage of good Americans” and “grossly misrepresented how they [PAG&E] do business”
We regret any inconvenience that *** *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls
PAG&E has upheld its contractual obligations and regulations, and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of a complaint filed by *** ***- *** concerning the rates associated with
her electric account
PAG&E conducted research of its records and confirmed that *** *** and ***-*** began receiving service from PAG&E on December 12, 2012. *** *** voluntarily enrolled their electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** and ***-*** on November 5, 2012, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to *** and ***-***, pricing for this variable rate plan for their electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”. Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
Moreover, PAG&E received notification from the utility on February 5, 2014, stating that *** and ***-***’s electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of *** and ***-***’s electric account We have confirmed that *** and ***-***’s account is scheduled to be returned to the utility on March 17, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utilityThis date was provided to the PAG&E by the utility
On March 4, 2014, *** contacted our customer service department to inquire about the rates associated with their electric account. Our customer service representative reviewed with *** the variable rate program that he enrolled into, which was also explained in the third party verification that *** voluntarily completed and included in the welcome letter mailed to *** and ***-***. Additionally, PAG&E offered *** a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what *** and ***-***’s would been charged by the utility for their January invoice. *** accepted the offer. PAG&E confirms that *** and ***-***’s rebate has been processed and that a check will be mailed to *** and ***-***’s within the next four weeks
Upon receipt of ***-***’s complaint, PAG&E conducted a second account analysis of *** and ***-***’s electric account and confirmed that PAG&E clearly presented its variable rate program to **Bovell, therefore, no additional rebates are due to *** and ***-***’s electric account.
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’s rebuttal to PAG&E’s initial response which was submitted by PAG&E on April 8, 2014, regarding the monies that *** feels is due to his electric account
PAG&E reiterates that an account analysis of ***’s electric account was conducted, comparing PAG&E’s rates with the utility’s rates and, as a good-will gesture, PAG&E processed a rebate for ***’s electric account for any difference in supply charge between what was charged by PAG&E and what he would have been charged by the utility in his February invoice. During our conversation with *** on March 26, 2014, *** accepted our offer. PAG&E confirms that ***’s rebate check will be mailed to *** within the next four weeks
Upon receipt of this complaint, PAG&E conducted a second account analysis of ***’s electric account and determined that PAG&E clearly presented its variable rate program to ***; therefore, no additional rebates are due to *** for his electric account
With regards to ***’s statements that “the balance due is based on ‘estimated billing’”, please be advised that PAG&E participates in consolidated billing with the utility. PAG&E does not prepare billing statements for customers, nor does PAG&E have access to copies of any billing statements issued by the utility, including those that include our supply charges and any applicable taxes. Moreover, PAG&E does not conduct meter reads and all charges made by PAG&E are based upon usage reported to PAG&E by the utility. ***’s utility reported an increase in usage to PAG&E for his electric account, which is partially responsible for him receiving a higher bill. We advise *** to contact his utility to discuss this matter.
PAG&E has upheld its contractual obligations and considers this matter closed

Pennsylvania
Gas & Electric (“PAG&E”) is in receipt of *** *** ** ***’s
second rebuttal dated September 15, 2014, to PAG&E’s initial response
submitted on September 11,
In
regards to *** ***s request for “records of the return calls” made by
PAG&E, please be advised that we have searched our telephone records and
found that we are no longer in possession of the referenced calls.
PAG&E retains calls for a short period of time for quality assurance and
training purposes only
Nevertheless,
PAG&E reiterates that *** *** enrolled her electric account into our
fixed rate program which is not guaranteed to be lower than the utility in any
month and is subject to an early termination fee, as explained in the TPV *** *** voluntarily completed upon enrollment. Furthermore, PAG&E
explained to *** *** that fixed rates are not adjustable and, should she
desire to cancel before the end of the contract term, an early termination fee
would applicable.
PAG&E
confirms that we have made ample good faith efforts to resolve this matter with
*** *** and hereby maintain our position that *** *** was fully aware
of the terms of her agreement with PAG&E. As such, *** ***’s
account is subject to the terms and conditions of our fixed rate program, which
were included in the welcome package mailed to *** *** on March 17,

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of a complaint filed by *** *** *** *** concerning the alleged sales call she
received from PAG&E. Please be advised that, PAG&E trains our representatives to be very clear about PAG&E and the programs we offer. All of our representatives are monitored to ensure that they present the program accurately and to ensure that they clearly identify the company as PAG&E, and not “***”
With regards to *** ***’s allegation that a PAG&E representative contacted her asked her on “September 1, 2014”, we conducted research of our telephone records and were unable to find any evidence to support *** *** claim; therefore, *** *** has confused PAG&E with another supplier. Nevertheless, we have confirmed that PAG&E added telephone numbers ###-###-#### and ###-###-#### to our internal “Do Not Call” list to ensure that *** *** does not receive future sales calls from PAG&E
We regret any inconvenience that *** *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on April 25, 2014, regarding the complaint *** filed concerning the
rates and alleged billing discrepancies associated with her electric account. During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in her complaint
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on February 8, 2013. *** voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on December 21, 2012, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.” In regards to statements in ***’ complaint as to why she received higher pricing in her recent invoices, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
PAG&E received notification from the utility on April 14, 2014, stating that ***’ electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of ***’ electric account. We have confirmed that ***’ electric account is scheduled to returned to the utility on May 7, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utility. This date was provided to PAG&E by ***’ utility. We advised *** to contact her utility to see if they can expedite the return of her electric account to them if she so desires
Upon receipt of ***’ complaint, PAG&E conducted an account analysis of ***’ electric account and, as a good-will gesture, PAG&E offered *** a rebate. *** stated she was satisfied with this resolution, accepted our offer and thanked us for our help
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed
Best regards,
*** ***
Compliance SpecialistPennsylvania Gas & Electric
Linglestown Rd #
Harrisburg, PA
Phone: ###-###-####
***
www.PAGandE.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do NOT believe that Pennsylvania Gas & Electric needs to charge such outrageously high rates when other electric companies are charging much less and still can make a profitI did indeed receive an electric bill (dated Feb.14, 2014) from *** for $Of that amount $was from Pennsylvania Gas & Electric at $0.3060/ kwh -- the rest was ***'s distribution charge, taxes and fees. We, in fact, used LESS electricity in our all- electric home that month than the same month in because our household size has decreased by half, despite the fact that the temperature was substantially colder this year than lastThis can be verified by the usage graph provided by *** with our monthly billsWe have never in years of home ownership (years in this house) received such a high electric bill!
I acknowledge that rebate checks were sent to us by Pennsylvania Gas & Electric because we complained and they were "caught with their hand in the cookie jar." There are many customers who didn't complain, swallowed the lump in their throat, and paid the bill they received even though it was a financial hardship for themIs this the way Pennsylvania Gas & Electric finances their advertised low introductory rate? This is the travesty that must be correctedMy case was resolved through a lot of time and effort on my part, but what is being done for the other customers who didn't or couldn't appeal? I think they deserve a rebate also
I consider my case to be closed, and I will never do business with this company again. I do not want to hear back from Pennsylvania Gas & Electric again, and do not expect a response to this letter. I just want them to read it and consider the damage they have done to their own customers at the worst possible time of yearpossibly rethink their business practices
Regards,
*** ***

Pennsylvania Gas & Electric
(“PAG&E”) contacted *** *** * *** on September 11, 2014,
regarding
the complaint *** *** filed with the Revdex.com concerning the
fixed rates associated with her electric account and the incentive program she
was promised by PAG&E. During our conversation with *** ***,
PAG&E discussed the following facts and findings
PAG&E conducted research of its
records and confirms that *** *** enrolled her electric account into our
fixed rate program and began receiving service from PAG&E on April 24,
2014. A welcome package was mailed to *** *** on March 17, 2014,
which summarized the fixed rate program into which *** *** enrolled, along
with our terms and conditions, which clearly outlined the product, *** ***’s fixed rate of $and the term of the offer with an early
termination feeAttached is a copy of the welcome package mailed to *** *** for your records
Furthermore, *** *** contacted
PAG&E’s customer service department twice in August and once on
September 8, 2014, requesting to negotiate her fixed rate “because *** was
offering a better rate”. Our customer service department advised *** *** that she enrolled into a fixed rate program, which is a fixed rate
that is not guaranteed to be lower than the utility, contrary to *** ***’s
assumption that PAG&E is not “holding up to the contract agreement”.
During our conversation with Ms
Peterson on September 11, 2014, PAG&E advised confirmed with *** ***
her electric account is currently enrolled in PAG&E’s fixed rate program with
an early termination fee. *** *** acknowledged and advised she did
not wish to cancel her account with PAG&E. Furthermore, *** ***
confirmed receipt of the incentive codes for June, July and August
We regret any inconvenience *** ***
may have experienced with our company. PAG&E prides itself on our
sales and customer service teams and the ongoing training that we
provide. We will continue to monitor our sales and customer service teams
to maintain the quality of our sales and customer service calls