Pennsylvania Gas & Electric

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on February 26, 2014, regarding the complaint *** filed
concerning the rates and alleged billing discrepancies associated with his electric accounts. During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in his complaint
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on August and September 4, 2013, respectively. *** voluntarily enrolled his three electric accounts into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** for each of his electric accounts on August and 13, 2013, respectively, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric accounts are as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”. With regard to statements in ***’s complaint as to why he received higher pricing in his recent invoices, we advised *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
On January 13, 2014, *** contacted PAG&E’s customer service department to request cancellation of his three electric accounts with PAG&E. PAG&E immediately processed the cancellation of ***’s electric accounts. We have confirmed with *** that his electric accounts have been cancelled and returned to the utility on January and February 3, 2014, respectively
Upon receipt of ***’s complaint, PAG&E conducted an account analysis of ***’s electric accounts and, as a good-will gesture, PAG&E will send *** a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility for each of his January invoices with PAG&E. *** accepted our offer and thanked us for our help
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on April 4, 2014, concerning the complaint **
*** filed in regards to the rates associated with her electric account. During our conversation with ***, PAG&E discussed the following facts and findings
PAG&E conducted research of its records and determined that *** began receiving service from PAG&E on August 7, 2012. *** enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on July 12, which summarized the variable rate program into which *** enrolled, along with our terms and conditions.
With regards to ***’s statements that she received a bill that was “approximately three times [the] usual rate,” please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ***, pricing for this variable rate plan for her electric account is as follows: “each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.”
Upon receipt of ***’s complaint, PAG&E conducted an account analysis of ***’s electric account and determined that the high usage reported to PAG&E by ***’s utility is partially responsible for her receiving a higher invoice. Nonetheless, as a good-will gesture, PAG&E offered *** a rebate in the amount of $1,*** accepted our rebate offer, stating that she was satisfied with this resolution and thanked us for our helpAdditionally, during our conversation, we have confirmed with *** that she wishes to continue to receive electric supply from PAG&E
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed

Complaint Detail
We entered an agreement with PA Gas and Electric to provide electric service to our home, which included heatI was unaware of a variable rate or I never would have agreed to this serviceThe company unreasonably "jacked up the price" to nearly three times the going rate to
kWhThis resulted in a bill of $3,for days of service for our residence when less electricity was used than last year for the same period of time (mid Jan-mid Feb.) despite colder temperatures in I am appalled at such a high electric bill for a residence which has averaged 1/the cost over the previous yearsI believe PA Gas and Electric is scamming peopleFurthermore, I am stuck with them till March and will have another billI believe they are engaging in unethical practices toward the consumersHow does one plan for such a bill and pay it for month service? I feel violated by this company and helpless
Desired Settlement
Reduction of bill to a "reasonable" amountSanctions taken against PA Gas and Electric for unethical practices Tighter regulation in the state of PA over such providers
Desired Settlement: Billing Adjustment

Pennsylvania Gas & Electric (“PAG&E”) contacted *** ***, *** ***’s daughter-in-law, on March 12, 2014,
regarding the complaint *** filed concerning the rates and alleged billing discrepancies associated with ***’s electric accountDuring our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in her complaint
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on February 8, *** ***, ***’s daughter, voluntarily enrolled ***’s electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utilityAdditionally, a welcome package was mailed to *** on January 2, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local taxEach month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoices, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
PAG&E received notification from the utility on March 10, 2014, stating that ***’s electric account had been cancelled with PAG&EPAG&E immediately processed the cancellation of ***’s electric accountWe have confirmed that ***’s electric account is cancelled and returned to the utility on February 11,
Moreover, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send *** a rebate toward the difference in rates between what was charged by PAG&E and what she would have been charged by the utility in her January invoice with PAG&E*** accepted the offer and thanked us for our help
We regret any inconvenience that *** may have experienced with our companyPAG&E prides itself on our sales and customer service teams and the ongoing training that we providePAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone numbers ###-###-####, ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that *** and *** do not receive any future sales calls from our company
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I did not simply ask that my rate be reviewed because *** was offering a better rate, but I find it convenient that PAG&E would choose to ONLY highlight that point I requested the rate be reviewed because of the constant calls, follow-ups, length of time and inconvenience I had with trying to get the ***.com codes fixed I was simply pointing out that *** had a better rate They also say they PRIDE themselves on customer service, yet as part of my complaint, they fail to return many calls And more times than not, only after leaving multiple messages They also fail to note that I chose not to cancel my account because I am not in a position to pay a cancellation fee and choose not to pay for the cancellation fee considering that all of the this bologna is due to issues on their end It is also not noted that, per my request, if a rate adjustment could not be provided, would they consider waiving the cancellation fee and they chose not to budge on that either It pisses me off that they make as though they've done everything on their end with no problems but again, fail to note that it took MONTHS to hold up the contract and ONLY because I was constantly calling and following-up I've NEVER filed a complaint with Revdex.com before because I've never had a reason to I think PAG&E is making very light of their Customer Service Incompetence I am AGAIN, requesting that my contract be cancelled, WITHOUT any penalties or fees!!!
Regards,
*** ***

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’ complaint dated February 22, 2014, regarding the rates
associated with his electric account and the alleged rebate that *** feels is owed to him
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on August 14, 2013. *** voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on July 11, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”.
On February 28, 2014, *** contacted our customer service department to inquire about the rates associated with his electric account. Our customer service representative reviewed with *** the variable rate program that he enrolled into, which was also explained in the third party verification that *** voluntarily completed and included in the welcome letter mailed to ***. In regards to statements in ***’ complaint as to why he received higher pricing in his recent invoices, our customer service representative advised *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. Additionally, PAG&E offered *** a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what he would been charged by the utility for his January invoice for his electric account. *** accepted the offer. PAG&E confirms that ***’ rebate check has been processed and will be mailed to *** within the next four weeks
PAG&E received notification from the utility on February 26, 2014, stating that ***’ electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of ***’ electric account. We have confirmed that ***’ electric account is scheduled to return to the utility on March 14, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utility. This date was provided to PAG&E by the utility
Upon receipt of ***’ complaint, PAG&E conducted a second account analysis of ***’ electric account and confirmed that PAG&E clearly presented its variable rate program to ***, therefore, no additional rebates are due to ***’ electric account.
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted
*** ***’s wife on February 21, 2014,
regarding the complaint **
*** filed concerning the rates associated with ***’s electric
account. During this call, we discussed
the below findings and facts regarding the concerns outlined in ***’s
complaint
PAG&E conducted research of its records and
determined that *** began receiving service from PAG&E on July 3,
2012. *** voluntarily enrolled his
electric account into our variable rate program, which is a rate that
fluctuates monthly and is not guaranteed to be lower than the utility Additionally, a welcome package was mailed to
*** on June 4, 2012, which summarized the variable rate program in which
*** enrolled, along with our terms and conditions which clearly states:
“Your rate for the Commodity Charges will be a variable rate that changes daily
and includes Transmission Charges and estimated total state taxes, including
gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of
electricity, including energy, other wholesale market services, the associated
transmission and distribution charges and other market-related factors for your
utilities transmission zone within the PJM ISO; plus all applicable taxes,
fees, charges, costs, expenses and margins”
Upon receipt of this complaint PAG&E conducted an
account analysis of ***’s electric account. Please be advised that the price that we pay
for energy, as a supplier, to service our customers, has increased over the
last several months. That
notwithstanding, as a good-will gesture, PAG&E will send *** a rebate
check for the difference in rates between what was charged by PAG&E and
what he would have been charged by the utility in his January invoice with
PAG&E. *** acknowledged that
she understood, accepted our offer and thanked us. Furthermore, we have confirmed that ***
*** wishes to continue to receive electric supply from PAG&E
We regret any inconvenience that **and *** may
have experienced with our company.
PAG&E prides itself on our sales and customer service teams and the
ongoing training that we provide.
PAG&E will continue to monitor our sales and customer service teams
to maintain the quality of our sales and customer service calls and the
resolutions that we provide to our customers
PAG&E has upheld its contractual obligations and
considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on March 13, 2014, regarding the complaint *** filed concerning the
rates and alleged billing discrepancies associated with her electric account. During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in her complaint
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on February 14, *** voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on January 23, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for her electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”. In regards to statements in ***’s complaint as to why she received higher pricing in her recent invoice, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
On March 5, 2014, *** contacted PAG&E’s customer service department to request cancellation of her electric account with PAG&E. PAG&E immediately processed the cancellation of ***’s electric account. We have confirmed that ***’s electric account is scheduled to be returned to the utility on March 17, 2014.
Moreover, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send *** a rebate toward the difference in rates between what was charged by PAG&E and what she would have been charged by the utility in her February invoice with PAG&E. *** accepted our offer and thanked us for our help
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone number (570) 326-on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of a complaint filed by *** *** on February 24, 2014, regarding the rates associated with **
***’s electric account.
PAG&E conducted research of its records and determined that *** began receiving service from PAG&E on December 14, 2012. *** enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on November 9, 2012, which summarized the variable rate program into which *** enrolled, along with our terms and conditions.
On March 3, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of ***’s electric account. We have confirmed that ***’s electric account has been cancelled and was returned to the utility on March 17,
Upon receipt of ***’s complaint, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E has sent to *** a rebate toward his electric supply charge for his February invoice
Furthermore, with regards to ***’s statement regarding PAG&E’s “outrageous increase”, please be advised that and as stated in our terms and conditions, which was mailed to ***, pricing for this variable rate plan for his electric account is as follows: “the price for all energy sold under this agreement during the term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to customer.”
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls
Finally, we have placed telephone number ###-###-#### on our internal “Do Not Call” list to ensure that *** does not receive any future calls from our company
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed
Best regards,
*** ***
Compliance Specialist
Pennsylvania Gas & Electric
Linglestown Rd #
Harrisburg, PA
Phone: ###-###-####
***
www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** on March 3, 2014, concerning the rates associated with ***’s
electric account. During our conversation with ***, PAG&E discussed the following findings and facts with ***
PAG&E conducted research of its records and determined that *** began receiving service from PAG&E on July 12, 2013. *** enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to ***’s assertion that PAG&E rates “would never rise above” her utility’s rates. Additionally, a welcome package was mailed to *** on June 5, 2013, which summarized the variable rate program into which *** enrolled, along with our terms and conditions.
Upon receipt of ***’s complaint on February 19, 2014, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send *** a rebate for a portion of her supply charge for her February invoice. *** stated that she was satisfied with this resolution and thanked us for our call
With regards to ***’s statement that PAG&E’s rates “more than doubled”, please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months and as stated in our terms and conditions, which was mailed to ***, pricing for this variable rate plan for her electric account is as follows: “each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins.”
PAG&E regrets any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. We will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations, and considers this matter closed
Best regards,
*** ***
Compliance Specialist
Pennsylvania Gas & Electric
Linglestown Rd #
Harrisburg, PA
Phone: ###-###-####
***
www.PAGandE.com

Pennsylvania Gas & Electric
(“PAG&E”) is in receipt of ***
*** *** ***’s complaint dated
February 27, 2014, regarding the rates associated with his electric account
PAG&E conducted research of its
records and confirmed that *** began receiving service from PAG&E
on September 21, 2013. *** *** voluntarily enrolled **
***’s electric account into our variable rate program, which is a rate that
fluctuates monthly and is not guaranteed to be lower than the utility.
Additionally, a welcome package was mailed to *** on August 15, 2013,
which summarized the variable rate program in which *** enrolled, along
with our terms and conditions.
As stated in our terms and conditions,
which were mailed to *** pricing for this variable rate plan for his
electric account is as follows: “Your rate for the Commodity Charges
will be a variable rate that changes daily and includes Transmission Charges
and estimated total state taxes, including gross receipts tax, but excludes
applicable state and local tax. Each month your rate will reflect your
cost of electricity, including energy, other wholesale market services, the
associated transmission and distribution charges and other market-related factors
for your utilities transmission zone within the PJM ISO; plus all applicable
taxes, fees, charges, costs, expenses and margins”.
On February 27, 2014, ***
contacted our customer service department to inquire about the rates associated
with his electric account. Our customer service representative reviewed
with *** the variable rate program that *** enrolled into,
which was also explained in the third party verification that MsBury
voluntarily completed and included in the welcome letter mailed to **
***. In regards to statements in *** ’s complaint as to why
he received higher pricing in his recent invoices, our customer service
representative advised **that the price that we pay for energy, as a supplier,
to service our customers, has increased over the last several months.
Additionally, PAG&E offered *** a rebate toward the difference in supply charge between what was charged by PAG&E and what
*** would been charged by the utility for his February
invoice. *** accepted the offer. Nonetheless, on February
28, 201, we received notification from the utility stating that ***’s
electric account had been cancelled with PAG&E. PAG&E immediately
processed the cancellation of ***’s electric account. We have
confirmed that ***’s electric account is scheduled to be returned to
the utility on March 20, 2014. Please be advised that PAG&E does not
control when a customer’s account is returned to the utility. This date
was provided to PAG&E by the utility. PAG&E confirms that **
***’s rebate check has been processed and was mailed to *** on
March 7,
We regret any inconvenience that **
*** may have experienced with our company. PAG&E prides itself on
our sales and customer service teams and the ongoing training that we
provide. PAG&E will continue to monitor our sales and customer
service teams to maintain the quality of our sales and customer service calls
and the resolutions that we provide to our customers
Finally, we have placed telephone
number ###-###-#### on our internal "Do Not Call" list to ensure
that *** does not receive any future sales calls from our company
PAG&E has upheld its contractual
obligations, confirms that we are in full compliance with Pennsylvania rules
and regulations and considers this matter closed
Best regards,
*** ***
Compliance Assistant
Pennsylvania Gas & Electric
Linglestown Road, #
Harrisburg, PA
Phone: ###-###-#### Ext
Fax: ###-###-####***www.PAGandE.com

Pennsylvania Gas & Electric (“PAG&E”) left voice messages for *** *** on February and 24, 2014, regarding
the complaint *** filed concerning the rates associated with her electric account. PAG&E attempted to attempted to resolve the issues outlined in the below complaint, however, we were not successful in doing so, as to date, we have not received a return call from ***
PAG&E conducted research of its records and determined that *** began receiving service from PAG&E on November 5, 2013. *** voluntarily enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on September 25, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions which clearly states: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”
On February 14, 2014, we received notification from the utility that ***’s electric account had been cancelled with PAG&E. PAG&E immediately processed the cancellation of ***’s electric account. We have confirmed that ***’s electric account is scheduled to return to the utility on March 4, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utilityThis date was provided to PAG&E by the utility
Upon receipt of this complaint, PAG&E conducted an account analysis of ***’s electric account. Please be advised that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. That notwithstanding, as a good-will gesture, PAG&E will send *** a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in his February invoice with PAG&E.
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’s complaint received on April 16, 2014,
regarding the alleged sales calls *** received and her request to be added on PAG&E’s internal “Do Not Call List”. Upon receipt of this complaint, PAG&E immediately added telephone numbers ###-###-#### and ###-###-#### to our internal “Do Not Call” list to ensure that *** does not receive future sales calls from our company
PAG&E has searched its telephone records with regards to the allegations ***’s complaint that she “has gotten endless calls at all times of the day and has asked for it to stop” and was unable to find any evidence to support *** ’s allegations. Accordingly, PAG&E concludes ***’s allegations to be unfounded
We regret any inconvenience that *** may have experienced with PAG&E. PAG&E prides itself on our sales teams and the ongoing training that we provide. We will continue to monitor our sales teams to maintain the quality of our sales calls and the resolutions that we provide to our customers
PAG&E considers this matter closed
Best regards,
*** ***
Compliance SpecialistPennsylvania Gas & Electric
Linglestown Rd #
Harrisburg, PA
Phone: ###-###-####
***
www.PAGandE.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: In their response PaGE stated, "*** enrolled her electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility, contrary to ***’s assertion that PAG&E rates “would never rise above” her utility’s rates."
I never asserted thisMy original complaint was that they did not return my call, as promisedAfter I filed the complaint I did get a call back, and the gentleman (very nice) barely let me speak before he told me that I would be getting a refundNever while we were talking, nor in my Revdex.com complaint, did I ever assert what they are claiming in this responseAlthough my complaint has been resolved, I do not believe that a reputable company should make such statements about comments I never said or wrote.
Regards,
*** ***

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’s complaint dated March 3, 2014, regarding the rates
associated with his electric account and the alleged rebate that *** feels is owed to him
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on February 16, 2013. *** voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on January 22, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”.
On March 3, 2014, *** contacted our customer service department to inquire about the rates associated with his electric account. Our customer service representative reviewed with *** the variable rate program that *** enrolled into, which was also explained in the third party verification that *** voluntarily completed and included in the welcome letter mailed to ***. In regards to statements in ***’s complaint as to why he received higher pricing in his recent invoices, our customer service representative advised *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. Additionally, PAG&E offered *** a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what *** would been charged by the utility for his February invoice. *** accepted the offer. PAG&E confirms that ***’s rebate has been processed and that a check will be mailed to *** within the next four weeks
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’s rebuttal dated May 16, 2014, to PAG&E’s initial response, which was submitted on May 5, 2014, wherein *** is alleging that PAG&E has not issued his rebate check and billing discrepancies associated with his electric account, and ***’s request to be placed on PAG&E’s internal “Do Not Call” list. We have confirmed that PAG&E has placed telephone numbers ###-###-#### and ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
Moreover, PAG&E conducted research of its records and confirmed that ***’s rebate in the amount $has been processed and a rebate check was mailed to *** on May 15, 2014, contrary to ***’s assertion that PAG&E “never issued that refund check”.
Additionally, with regards to ***’s assertion that PAG&E “billed me [***] at 50% more than the going rate”, PAG&E reiterates that the high usage reported to PAG&E by ***’s utility is responsible for him receiving a higher invoice. *** is advised to contact his utility to discuss this matter
PAG&E has upheld its contractual obligations and considers this matter closed

Pennsylvania Gas & Electric (“PAG&E”) contacted *** *** *** on March 4, 2014, regarding the complaint *** filed
concerning the rates and alleged billing discrepancies associated with his electric account. During our conversation with ***, we discussed the below facts and findings regarding the concerns outlined in his complaint
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on May 17, 2013. *** voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on April 30, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric account is as follows: “The price for all energy sold under this Agreement during the Term shall be a rate calculated monthly based on the applicable PJM zonal wholesale electric, ancillary services, capacity and other costs associated with providing full requirements services to Customer”. In regards to statements in ***’s complaint as to why he received higher pricing in his recent invoices, we advised *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months
Upon receipt of this complaint, PAG&E conducted an account analysis of ***’s electric account and, as a good-will gesture, PAG&E will send *** a rebate for the difference in rates between what was charged by PAG&E and what he would have been charged by the utility in his January invoice with PAG&E. *** accepted our offer and thanked us for our help
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
PAG&E confirms that we are in full compliance with Pennsylvania rules and regulations, has upheld its contractual obligations and considers this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I truly believe it is a scam to hide behind variable price billing and blame the market (or your poor ability to negotiate a better price) for a good current rateI understand I have no legal argument to stand on, but to point out this rip offThis legally allows you to write your income level off the backs of your customers! The public needs to know so that this practice can be shut downThis has been all over my local papers and TV news, the word is getting outThe PP&L rate has been 8c and change since the time I signed up with you, I can understand a few cents difference not *** *** **
Regards,
*** ***

Pennsylvania Gas & Electric (“PAG&E”) is in receipt of *** ***’s complaint dated February 25, 2014, regarding the
rates associated with his electric account and the alleged rebate that *** feels is owed to him
PAG&E conducted research of its records and confirmed that *** began receiving service from PAG&E on June 20, 2013. *** voluntarily enrolled his electric account into our variable rate program, which is a rate that fluctuates monthly and is not guaranteed to be lower than the utility. Additionally, a welcome package was mailed to *** on June 5, 2013, which summarized the variable rate program in which *** enrolled, along with our terms and conditions.
As stated in our terms and conditions, which were mailed to ***, pricing for this variable rate plan for his electric account is as follows: “Your rate for the Commodity Charges will be a variable rate that changes daily and includes Transmission Charges and estimated total state taxes, including gross receipts tax, but excludes applicable state and local tax. Each month your rate will reflect your cost of electricity, including energy, other wholesale market services, the associated transmission and distribution charges and other market-related factors for your utilities transmission zone within the PJM ISO; plus all applicable taxes, fees, charges, costs, expenses and margins”.
On February 25, 2014, *** contacted our customer service department to inquire about the rates associated with his electric account. Our customer service representative reviewed with *** the variable rate program that he enrolled into, which was also explained in the third party verification that *** voluntarily completed and included in the welcome letter mailed to ***. In regards to statements in ***’s complaint as to why he received higher pricing in his recent invoices, our customer service representative advised *** that the price that we pay for energy, as a supplier, to service our customers, has increased over the last several months. Additionally, PAG&E offered *** a rebate for a portion of the difference in supply charge between what was charged by PAG&E and what he would been charged by the utility for his February invoice for his electric account. *** accepted the offer and requested cancellation of his electric account with PAG&E. Our customer service representative immediately processed the cancellation of ***’s electric account. We have confirmed that ***’s electric account is scheduled to return to the utility on March 19, 2014. Please be advised that PAG&E does not control when a customer’s account is returned to the utility. This date was provided to PAG&E by the utility. PAG&E confirms that ***’s rebate check has been processed and mailed to *** on February 28,
Upon receipt of ***’s complaint, PAG&E conducted a second account analysis of ***’s electric account and confirmed that PAG&E clearly presented its variable rate program to ***, therefore, no additional rebates are due to ***’s electric account.
We regret any inconvenience that *** may have experienced with our company. PAG&E prides itself on our sales and customer service teams and the ongoing training that we provide. PAG&E will continue to monitor our sales and customer service teams to maintain the quality of our sales and customer service calls and the resolutions that we provide to our customers
Finally, we have placed telephone number ###-###-#### on our internal "Do Not Call" list to ensure that *** does not receive any future sales calls from our company
PAG&E has upheld its contractual obligations, confirms that we are in full compliance with Pennsylvania rules and regulations and considers this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My account has been cancelled with PAG&E I am NOT satisfied with their responses, however, going back and forth anymore, will resolve nothing I find it extremely convenient how the phone records are no longer available PAG&E seems to hold no accountability and would rather push it off on the consumer Training in customer service would be highly recommended!!! Sometimes accepting responsibility instead of being a 'right fighter' can be a valuable learning tool!
Regards,
*** ***