Pep Boys

Dear [redacted],
size="2" face="sans-serif" "">We are in receipt of the complaint sent to your office on January 23, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.The service manager contacted [redacted] addressed his concerns and apologized[redacted] was scheduled to return to have the passenger side noise looked at.We again apologize, as well as thank MrNorman for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear [redacted], We are in receipt of the letter sent to your
office by [redacted] on June 27, 2014. We would like to apologize for any
inconvenience [redacted] may have experienced at our...

facility.[redacted] returned to our
facility and the service manager price match and worked with [redacted] with the
price .We again apologize as well as thank [redacted] for allowing us the
opportunity to address his concerns.
Regards,
[redacted] Customer Service Coordinator

[redacted]
12:23 PM (6 minutes ago)
to me, [redacted]
Dear [redacted], 
We are in receipt of the complaint sent to your office by  **. [redacted] dated June 10, 2014. We apologize for any inconvenience **. [redacted] may have experienced at our...

facility. 
**. [redacted] came in for A/C diagnosis June 2, 2014, the  vehicle needed a schrader valve. The part had to be ordered  we advised **. [redacted] that we would notify her once we received the party.   
**. [redacted] was contacted once the part was received and she returned for the repair. .Once the part was  installed and we were able to put  Freon in and run the A/C the compressor, we found the compressor not working. .We notified **,.[redacted] and  she approved the replacement of the new compressor. She was given 10% off . 
**. [redacted] returned on June 9, 2014, with her vehicle overheating. We brought the vehicle in and found the radiator was leaking.  **. [redacted] felt  we damaged the radiator during the compressor replacement. As customer Satisfaction we replaced the radiator at no charge. 
 **. [redacted] filed this complaint and she was contacted and advised that while we do not agree that we are at any fault, but as a Customer Satisfaction we agreed to refund **. [redacted] $250.00. **. [redacted] agreed to that amount and the refund was given on June 21, 2014 
We again apologize as well as thank **. [redacted]  for allowing us the opportunity to address her concerns. 
Regards, 
[redacted]
Customer Service Coordinator 
Disclaimer: The information contained in this communication is confidential and
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communication in error, any disclosure or use of such information is strictly
prohibited.  Please notify the sender immediately and destroy all copies.  Thank
you.

Dear [redacted]
We are in receipt of the complaint sent to your office on February 3, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our...

facility.To further assist [redacted] , we ask that [redacted] provide us the Pep Boys location he visited. Once we receive the requested location, we will than begin our resolution process.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I appreciate their representative calling me to discuss the problem but it does not change the fact that it happened and I have not faith that it will not continue to happen to other customers.  
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,  
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
We...

replaced a fuel pump, after that repair it was found that the vehicle needed manifold intake repair. [redacted] stated he continued to have issues and took his vehicle to [redacted] and had the fuel pump replaced. [redacted] was given a full refund for the fuel pump and was not charged for the manifold repair.
We find no wrong doing on behalf of Pep Boys and no refunds are due.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear **. [redacted],
We are in receipt of the complaint sent to your office **. [redacted] January 23, 2013.. We would like to...

apologize to **. [redacted] for any inconvenience he may have experienced at our facility. **. [redacted] came in to our facility and stated that his key would not come out of the car. The car was towed into us and when it arrived it had two flat tires and a dead battery. We contacted the [redacted] and let him know that we would have to replace the lock cylinder that was the only way to get the key out. We also explained about the two tires and the battery. **. [redacted] agreed at that time to do the work and also stated that he had to slam the car in park. however he went back to saying he needed the key to come out of the car. Once we got the key out and the battery replaced along with two tires, we started the car and no problems with shifting gears at that time. We contacted **. [redacted] and told him the car was ready. **. [redacted] asked if that was everything that was wrong with the car, we said yes not knowing that the steering light had been a issue, until after he came back the second time and at that time he towed the vehicle back to us. We did a diagnostic and told him he needed a new gear shiftier. **. [redacted] asked why that wasn't checked out the first time, we explained he didn't request that we checked that, he only asked us to fix the key not coming out. **. [redacted] said he had a check driving system light coming on across the dash board, however when we got the car it was totally dead due to the bad battery. **. [redacted]  said he didn't have the money to replace the gear shiftier and request that we should do it since we didn't tell him about it the first time. The Service Manager spoke to **. [redacted] and offered to get the shiftier from the dealer and **. [redacted] pay for the part and due to the mix up, we would replace the shiftier with no labor charge he would only need to pay for the part. **. [redacted] said that he would like to speak to someone else. At that time **. [redacted] was given two options; either go to the dealer and purchase the part himself or we could get the part and he could pay us. However the price would go up due to it being a outside purchase but we would still do it at no labor cost to him. **. [redacted] said he would get back to us the next day and we have not heard anything back.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards,
[redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on July 16, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
face="Arial">When [redacted] came to our facility with the issue of the rotors, his complaint was addressed by the Service manager. Unfortunately no prior repair history was found for [redacted] in our system.
At that time [redacted] was advised that if he could find a receipt, we would refund him for the price he paid Pep Boys for the part only.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office on September 23, 2014 by Ms. [redacted]. We apologize for any inconvenience Ms * may have experienced at our facility.
dir="LTR">To further assist Ms. [redacted], we ask that Ms. * advise of the Pep Boys location she visited. Once we receive the requested location, we will than begin our resolution process.

Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear **. [redacted], We are in receipt of the complaint sent to your office by **.
[redacted] dated May 20, 2014. We would like to apologize to **. [redacted] for
any inconvenience she may have experienced at our Pep...

Boys facility. The Service Manager has tried
several times to contact [redacted], to review the details of what transpired
and what actions are needed to be taken to get a resolution.
We ask that **. [redacted] contact the Service
Manger, so he can have the opportunity to address the issue. We again
apologize as well as thank **. [redacted] for allowing us the opportunity to
address her concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on October 30, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experience while submitting her...

rebate.
We contacted our rebate department, they have advised that two Prepaid [redacted] cards will go out in the amount of $10.00 for the canopy and $20.00 for premium car cover. Due to the [redacted] Cards being distributed once a month, we ask that [redacted] allow up to 4 weeks for the delivery of the cards.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear **. [redacted],
We are in receipt of the
complaint sent to your office **. [redacted] on April 14. 2014, We would
like to apologize to **. [redacted] for inconvenience he may have...

experienced
with submitting a rebate through our rebate process..
**. [redacted] was contacted by the
store manager, however each call they were not able to speak with **. [redacted].
We ask that **. [redacted] contact the store and speak to the manager [redacted], who
will help to resolve this rebate issue for **. [redacted]. We again apologize as well as thank **. [redacted] for
allowing us the opportunity to address his concerns.
Regards,
[redacted] Customer Service Coordinator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on July 24, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted] vehicle was towed to our facility in February 2013, and in need of a fuel pump. We installed the pump and [redacted] left with her vehicle.
[redacted] returned to our facility in June 2014, and was advised she needed transmission repairs. [redacted] declined the transmission repairs and left with no issues with the fuel pump that we replaced.
[redacted] returned and brought a receipt with her stating she had to replace the pump and that a friend told her Pep Boys never replaced the pump. Due to the fuel pumps being so universal it is sometimes hard to identify. The service manager decided as Good Customer Service he would refund [redacted] for the part, because the part was under warranty, but not the labor. [redacted] wanted the labor also and the service manager refunded her half the labor charge.
[redacted] was fine with that resolution until she returned with her friend who states we never replaced the parts that we charged [redacted] for replacing, and any other services we rendered.
[redacted] returned to our facility today and spoke to the store manager, who is aware of this situation, but not the person who was dealing with [redacted]. [redacted] was advised and has agreed to come back with the part and receipt for the Service Manager to review. The service manager will address [redacted]'s concerns with her only, the friend was not the person who approved and signed for the prior repairs and has no say in the matter.
If [redacted] is willing to address her concerns without her friend, the Service Manager will review and address the her concerns.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear [redacted],

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We are in receipt of complaint submitted to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility. 
 
[redacted] is correct he did not order the tires that were placed on his vehicle and the manager should have explained to [redacted] when he was in our facility that the tires he wanted were not in at the time. A better tire was
 
placed on the vehicle and [redacted] should have been told. A full refund was given and [redacted] was advised to return at his convenience for the tires to be replaced.
 
 
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.
 
 
Regards,
 
Robin S[redacted] Customer Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: this issue has still not been resololved. The location of this business is [redacted] in [redacted], CO. I look forward to your response. 
Regards,
[redacted]

Dear [redacted], We are in receipt of the letter sent to your office by [redacted]
[redacted] on May 13, 2014. We would like to apologize for any inconvenience he may
have experienced at our Pep Boys facility....

The Are Director has communicated via Emails with **. [redacted],
he has aplogized and explained his course of action with the associate and the
process that was not followed. **. [redacted] was offered a refund on the Rack N
Pinion. That offer still stands. We
again apologize as well as thank **. [redacted] for allowing us the opportunity to
address his concerns. Regards, [redacted] Customer Service
Coordinator