Pep Boys

Dear ***,
We are in receipt of the complaint sent to your office on January 29, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility,
We
apologize to *** *** for the lack of Customer Service she received and the delay in a resolution/apology*** *** was offered a gift card as part of our apology
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the rebuttal sent to your office by *** *** *** dated June 23,
*** ***'s concerns have been addressed for a second time, and we found no reason to reverse our prior decisionIt had been two years in between the initial repair and his complaint with out alerting us that there was ever an issueThe repair originally done had a year warranty with no validation or show of concern at any point during the warranty
We again apologize, however our prior response stands firm
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

Dear *** ***,
We are in receipt of the complaint sent to your office on March 30, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** returned to our facility on Saturday April 4,and received a refund
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on August , by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
To
further assist *** ***, we will need the Pep Boys location she visitedOnce we received the requested location we will than begin our resolution process
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office on October 14, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** ***'s concerns are being handled by our claims department
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office on October 16,, by *** *** We apologize for any inconvenience *** *** may have
experienced at our facility
In order to further assist *** ***, we will need *** *** to provide us the location he visitedOnce we receive the location, we will than begin our resolution process
Customer Care SpecialiPep Boys
West Allegheny Avenue
Philadelphia, Pa \

Dear *** ***,
We are in receipt of the
complaint sent to your office by *** *** on May 5, 2014, We would
like to apologize to *** *** for inconvenience she may have
experienced at
our Pep Boys facilityOur claims
department is handling *** ***s concernsWe again apologize as well as thank *** *** for allowing us
the opportunity to address her concerns
Regards, *** *** Customer Service Coordinator

Dear ***,
We are in receipt of the complaint sent to your office on July 26, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
On June 5, ***
*** approved the repairs listed on the work order attachedThis repair did not include front brakes, the technician that inspected her vehicle stated the front brakes did not need to be replaced, but did resurface the rotors in the front
*** *** returned to our facility on July 27, and *** *** was given a refund for the resurface of the front rotors, $*** *** was taken out to our shop area and shown the front brakes .We also replaced the rear brakes and rotors due to *** *** not believing that they were replaced the first time
Pep Boys is a large company, that would never put a customer in and jeopardy by not replacing brakes that are recommended or neededIt is unfortunate that *** *** should feel that way
We are declining any further refunds or free repairs
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Service Specialist
W Alleghheny Ave
Philadelphia, PA

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** ***We apologize for any inconvenience *** *** may have
experienced at our facility
The Area Director contacted *** *** and advised that after he reviews the CCTV he will resolve the issue of the stolen tools
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care SpecialisPep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company did not make an effort to resolve yetThe company asked for more information about which location was involved in the original complaintIt is:
Pep Boys #***
*** *** ***
***, MA ***
I did include this (I thought) in the complaint, but maybe the location info fell through the cracks Thank you for your further assistance in working with Pep Boys regarding this situation
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office on August 5,by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
To
further assist *** ***, we will need the Pep Boys location he visitedOnce we received the requested location we will than begin our resolution process
We again apologize, as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear Mr***,
We are in receipt of the complaint sent to your office on March 25, by MsMr*** ***We apologize for any inconvenience Mr*** may have experienced at our
facility
Our Rewards program does not allow points to be earned on a transaction completed with gift cards causing the customer not to receive pointsWe have completed a Goodwill adjustment for this customerMr*** will be contact from a member of our rewards department and advised
We again apologize, as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I purchased tires I purchased four brand new tires that were all of the same type and manufacture in order to drive safely on the roadIt is recommended by Pep Boys and others that all four tires be the same for safety purposesHere is what Pep Boys says about that on their web page:
"Why Buy Four Tires?
When you are in need of a tire replacement, we recommend replacing all four tires at the same timeWhen the construction, tread design, tread depth and tire type of all four tires on your vehicle match, the reaction of your tires to road conditions and driving stress will be completely uniformAn identical reaction from all four tires improves your vehicle’s safety, balance, stability and overall handling."
By Pep Boys standards, as well as others, and my own experience, I feel that by having tires from two different manufacturers with two different tread patterns Pep Boys is putting my safety as well as the safety of my family and others around me at riskThe only way that this can be corrected is by the installation of four identical tiresRegards,
*** ***

Dear ***,
"">We are in receipt of the complaint sent to your office *** *** on March 6, We would like to apologize to *** for any inconvenience she may have experienced at our facility
**.***'s vehicle was taken to the *** Dealer .It was confirmed by the Manager *** at the dealer that the vehicle had multiple wiring issues not related to anything done by Pep Boys, however as per agreed, Pep Boys did pay the $ for the diagnostic
Pep Boys will assume no further liability for damages or further costs for this vehicle
We again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
,
I am rejecting this response because: First of all, I *** *** an the owner of the car.I can show you the title So their clearly dishonest right offThey know they screwed up because the car, with the wrong alternator and wrong belt had to go to another shop after the first oneI have never dealt with a more hard edged and dishonest group of peopleThis clearly needs to be publicized In addition, they placed an incorrectly sized battery in the car, have a picture, and I have to have additional work done because the radiator hoses weren't replaced on tight after their shoddy and sloppy workI am clearly expecting this to go to courtThey most probably have arrangement with mechanics to cover up their mistakes and the regional supervisor from Michigan has operated in bad faith from the startHe obviously has a disdain and dislike for those who are a better class of people than himI sincerely hope this can be forwarded up to a higher echelon of managers at Pep Boys corporateI have also information that a local tv station my do a story about this
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I ordered wheel covers, 15" to fit my wheelsOne wheel cover cracked when I installed as directed using a rubber malletA second wheel cover came damaged and dirty When the second delivery of the final two wheel covers arrived I did not open and returnedI explained the situation in an Email and phone conversation to Pep BoysToday received reimbursement for $of $paidSo I am being charged for the two wheel covers--one that arrive damaged and the other constructed poorly

We are in receipt of complaint submitted to your office by *** ***We apologize for any inconvenience *** *** may have experienced at our facility. *** *** was contacted and advised that if the other facility who was inspecting /repairing his vehicle, documents on their
receipt that we caused the damage, we would file a claim to investigate. We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Regards, Robin S*Customer Engagement CoordinatorPep Boys Auto Plus

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
"">
To further assist *** ***, we will need the Pep Boys location he visitedOnce we received the requested location we will than begin our resolution process. We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns..Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear ***, We are in receipt of the complaint sent to
your office by *** *** *** on June 25, 2014, We would like to
apologize to *** for any inconvenience he may have
experienced at our Pep
Boys facility, and to your office for the delay in our responseIn order to further assist
***, we will need *** to provide the location of the Pep Boys
facility that he visitedOnce we receive the Pep Boys location he visited we
will than begin our resolution process.We again apologize as well as thank ***for
allowing us the opportunity to address his concerns
Regards,
*** *** Customer Service Coordinator