Pep Boys

Dear ***,
We are in receipt of the complaint sent to your office on August 7, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility
"">The Area Director has again reviewed *** ***'s concerns and while he does not feel that Pep Boys did anything wrong he has decided to refund *** *** for the repairs done at Pep Boys on work order number *** in the amount of $as a customer satisfactionA check will be sent to *** *** to *** *** **, *** Fl *** with in seven to ten days.We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Regards,

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** dated August 1, We apologize to *** *** for inconvenience he may have experienced at our facility
dir="LTR">The service manager did address *** *** concerns and apologize for any inconvenience
We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI anticipate receiving a phone call as promised
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office on August 7, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility.We will shut down the first checkPlease confirm the address to where the check should be sent.*** *** **, ***, FL ***Also attached is a copy of the check that was sent out 9/3/ Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The time and effort I expended in attempting to rectify these issues was extraneous and arduous; furthermore, ill received and inappropriatePlaying stupid and incapable of running one's station in a business leads myself as well as several other customers, there simultaneously, to ponderAlso, having to ask the management on staff whether they knew how an internal combustion engine works and getting, once again, no response, was the final eventSubsequently, my vehicle continues to smoke profusely upon ignition from valve damage from the initial workHopefully, your firm will make better efforts to keep the brand viable.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, 34, 34)">We are in receipt of the complaint sent to your office on November , by *** *** We apologize for any inconvenience *** *** may have experienced at our facility.It is unfortunate that the compressor failed soon after the repair on the alternator, but replacing the alternator on *** ***'s vehicle had nothing to do with the compressor*** *** was shown the video of the repair and at no time was the mechanic anywhere near the compressor.We find no wrong doing on behalf of Pep Boys, and no repairs or refunds are due.We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

Dear Mr***, We are in receipt of the rebuttal sent to your office on March 27, by Mr***. We again apologize, however our prior response stands firm. Regards, Robin S*** Customer Care Specialist Pep Boys *** *** *** *** Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** on September 20, We apologize for any inconvenience *** *** may have experienced at our facility
The service manager did contact *** *** and addressed his concernsA refund was offered and *** *** did accept
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The person responding works in another State and was not there when we took the car backShe is covering for her employeesMy husband and I were not offered a discount. We were told the original price. I found out from another mechanic that brakes they put on were the cheapest roters causing my car to make that horrible noise. I'll never use Pep Boys againI also have been letting other people know about the horrible service and several of them have had bad experiences with your Stores. Not just this location.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is not actually a response at allIt is merely an acknowledgement of the receipt of the complaint and a stall tactic just like they have used in all of their "investigating" with me for the last yearAll they ever do is "send it to the appropriate party to investigate." They have done that multiple times in my email correspondence with them until they finally stopped responding at all, which is why I filed this complaint.
Regards,
*** ***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** dated April 22, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** was contacted and a refund will be issued
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear *** ***,
We are in receipt of the complaint sent to your office on October 14, by *** *** *** We apologize for any inconvenience *** *** may have experienced at our
facility.*** *** was contacted and his concerns were addressed*** *** will be returning for an alignment
We again apologize, as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***, We are in receipt of the letter sent to your
office by *** *** June 16, We would like to apologize to **
*** for any inconvenience he may have experienced at
our Pep Boys
facility**
***'s vehicle was repaired at no charge and picked up from our location
We again apologize as well as
thank *** for allowing us the opportunity to address his
concernsRegards, *** *** Customer Service
Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The response was swift and respectful
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office by *** dated May 2, We would like to apologize to *** for
any inconvenience she may have experienced at our Pep Boys facility.*** *** requested a refund be given to *** ***.A check for $was mailed out today July 24,
We again apologize as well as thank *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

Dear ***, We are in receipt of the complaint sent to your office by *** *** dated March 21, We would like to apologize to *** for any
inconvenience she may have experienced at our Pep Boys facility*** was contacted and offered a refund for the alternator.We again apologize as well as thank *** for allowing us the opportunity to address her concernsRegards, *** *** Customer Service Coordinator

Dear *** ***,
We are in
receipt of the complaint sent to your office on April 6, by *** ***We apologize for any inconvenience *** *** may have experienced at our facility
*** *** came to Pep Boys on March 13, with a *** *** *** first spoke to the Service Manager *** *** and asked for an estimate on a new enginePreviously she had gone to different shops and had gotten an estimates for over $for a new engine*** *** Service Manager and also ASE Certified Master Technician ask the customer to please let him diagnose the car before making such a big decision
*** *** discovers that the intake manifold had a crack in the seam where it meets the engineA new intake manifold was order from the dealer and installed*** *** picked up the car and called back complaining that something was still wrong with the carOnce again *** *** started to work on the car on March 20, and discovered that the throttle position sensor was badHe gave *** *** a quote in which she agreed to pay at that momentAfter paying for the part and taking the car, she then felt she shouldn't have to have paid for this, even though it had nothing to do with what we had worked on beforeHer money was refunded as well as she was explained that there will be no warranty on this, the Throttle position sensor for the simple reason that we are returning her money
*** *** still has warranty for the $1300.00-dollar labor that was done to remove and repair her intake manifold*** *** called back afterwards advising that something was once again wrong with her carShe brought the car back on April 18, *** *** once again started looking into the car to see what was wrong this timeHe came to the conclusion that it was the crank position sensorThis still has nothing to do with the prior work done to the car, The value of the work done for the crank position sensor was for $185.84, which was not charged to the customer
We feel we have been more than amicable with *** ***The only part that is not under warranty is the throttle position sensor, since a refund was given on that part
We again apologize, as well as thank Ms.Florence for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
*** ** ***

Dear *** ***,
We are in receipt of the
complaint sent to your office by *** *** on April 2014, We would
like to apologize to *** for inconvenience he may have experienced
at
our Pep Boys facilityOur rebate
department has confirmed that a rebate is being processed for ***We
found that the wrong rebate form was given to *** at the time of sale
We again apologize as well as thank
*** for allowing us the opportunity to address his concernsRegards,
*** *** Customer Service Coordinator