Pep Boys

Dear **. [redacted],
We are in receipt of the complaint sent top your office **.[redacted] on March 10, 2014. We would...

like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.
**. [redacted]'s vehicle is still at our facility waiting to be picked up. The service manager has advised that the tie rod end was replaced under warranty and **. [redacted]'s was not charged for the labor. The service manager will also address the alignment with **. [redacted] when he returns to pick up his vehicle.We again apologize as well as thank **. [redacted]s. for allowing us the opportunity to address his concerns.
Regards, [redacted]
Customer Service Coordinator

Dear [redacted] We are in receipt of the complaint sent to your office on December 14 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.After the repair was rendered at west Hartford location, [redacted] returned to our Orange location and was refunded for the alternator replacement.We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Pep Boys are still in denial accepting their mistake and also avoiding answering my question asking them to prove with documentation that my vehicle had engine issues prior before they worked on it!!! I am very disappointed with their actions on this matter !!! I am looking forward for the Revdex.com to resolved these issues for I have already had given Pep Boys a option to settle this dispute in my last letter. My offer still stands at this point. Thank you                                      �...⇄                                         ...⇄ regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 22, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
A...

claim is open and the Area Director and our claims department are work with [redacted] to come to an amicable resolution.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on October 14, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was contacted and his concerns were addressed. A refund was also offered.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],We are in receipt of the
complaint sent to your office by **. [redacted] dated May 19, 2014. We
would like to apologize to **. [redacted] for any inconvenience she may have
experienced at our Pep Boys facility....

**. [redacted] was contacted and received a full
refund. We again apologize as well as thank **. [redacted] for allowing
us the opportunity to address her concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted] We are in receipt of the complaint sent to your office on December 29, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] was contacted by the service manager, who will work with [redacted] on resolving his concerns.We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office on July 29, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
We did have the...

opportunity to speak to [redacted] and apologize. We advised her that a check for $50.00 will be sent out this week to her and also a $25.00 Pep Boys gift card and hope she will accept our apology.
We again apologize, as well as thank Ms.Combs for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Phone: ###-###-####
Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
The manager did try...

to contact Mr Howarth to offer the requested refund request. If this refund has not yet been rendered, we ask that [redacted] contact the manager and make arrangements to return and receive his refund.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Dear [redacted],
We are in receipt of the
complaint sent to your office by **. [redacted] on April 28. 2014, We would like
to apologize to **. [redacted] for any inconvenience he may have...

experienced at our
Pep Boys facility. **. [redacted] brought his 2002 [redacted] in on 4/20/2014 ,
stating that his fuel tank had something put in it like a powdery white soap
like substance. He stated that when he tried to put gas in his vehicle, the gas
came pouring back out of fuel filler tube. **. [redacted] requested and authorized us
to drop his fuel tank down and clean contaminated substance from gas tank and
fuel filler tube. After the
technician cleaned excessive contaminated substance from fuel tank, he
proceeded to try and unclog fuel filler tube. He was unsuccessful due to the
contaminated substance solidified and became hard, requiring replacement of a
new fuel filler tube. **. [redacted] was
informed of our findings. We attempted to help him out by trying to locate a
used fuel filler tube. We were not able to find a used part due to the age of
the vehicle. The [redacted] dealer was able to locate a new part from out of state,
but **. [redacted] stated that he could not afford it. The part is discontinued due to
age of vehicle. **. [redacted] stated that he would come and pay for the authorized
repairs done at our facility,, and would have his vehicle towed to another
repair facility. **. [redacted] then
filed the complaint, stating that we did not fix his vehicle, and was requesting
a full refund. We informed **. [redacted], that although he authorized and requested
the work, that I would refund the amount he paid. **. [redacted] came into the store
on Tuesday May 6, 2014 and received his refund. We again apologize as well as
thank **. [redacted] for allowing us the opportunity to address his
concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted], We are in receipt of the complaint sent to your office [redacted] on March 23. 2014. We would like to apologize to [redacted] for any inconvenience she may have experienced at our facility. The area Director contacted [redacted] and...

apologized, gave a discounted price for the repairs rendered, both [redacted] and the area Director agreed on an amount. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on September 8, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">We apologize for this error and would like to give the credit [redacted] is requesting. If [redacted] has not yet received that credit, we ask that she return to our facility and see Retail Manager Emerson.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Pep Boys did not offer to correct their mistake, but decided to falsely claimed on their letter to you stating that their technician "started my vehicle and it appeared to have a severe miss. In fact it was so severe that the vehicle died trying to get it into the service bay."  That is a false claimed , because if it was true then I would of had NOT had paid for my brakes to be repaired or had a oil changed. I would of had gotten that fixed first if it was true , but Pep Boys does NOT want to take the responsibility for their mistakes.  Pep Boys also offer to fixed my vehicle at a cost for a mistake they committed and that is when I said I will handle it the legal way which Gary [redacted] H[redacted] and the technician walked away. I was not going to sit there and keep arguing with them when I know that I drop off my vehicle with no engine issues. I did called the police to file a report. Pep Boys also claimed they attempted to contact me several days later which is not true because I filed my complaint on 3-14-2015 and three weeks later on Easter weekend on Saturday 4-4-2015 I received a missed called from Gary which he left me a voice mail to call him back but I didn't get the message until later that night due to a large family gathering and I decided to wait until Monday during business hours to call him back on the same number he called me from but no one would answer my call it just kept ringing. Also in the Letter Pep Boys claimed my vehicles had a pre-existing issue with number 4 cylinder and injector or both. I would like to see the proof of pre-existing documents before my file complaint date. It seems Pep Boys prefer to lied instead of handling their mistake. I filed my complaint on 3-14-2015 and today on 4-30-2015 I finally received from the Revdex.com that Pep Boys responded back. I was forced to buy me another vehicle due to engine damage caused by Pep Boys. I had another certified mechanic look at mine vehicle and he said its possible that Pep Boys forgot to put the oil in my vehicle before they tested the brakes which caused the engine damage. I will give Pep Boys one offer to make this right and that is to paid me back a full refund what I had paid for my brakes and oil change, because I had suffer a great loss due to their mistake. Thank you [redacted] for handling my case and I am looking forward hearing back from you to get this resolved.                                         ...⇄ regards,
[redacted]

Dear Mr. [redacted],
We are in receipt of the complaint sent to your office on March 4, 2015 ,by Ms. [redacted] , We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
To ...

further assist Ms. [redacted] , we will need the Pep Boys location she visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank Ms. [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the rebuttal sent to your office by **. [redacted].
We again apologize, but our prior response stands firm.
Regards,
[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa [redacted]
Phone: ###-###-####
Fax: ###-###-####

This pep boys is located in castle shannon pa 15234. My breaks were acting up so I took it there, granted I have an 1999 audi. But they had said my caliber is messed up, okay. They fix it and I get my car the next day. No later than two days later, oh no my breaks LOCK up, I have my friend look at it and was told that they didn't change the hose. No big deal. Call them 3 days later, still I have no car, and they tell me that they have 2 people looking at my car they don't know what's wrong but they can't get NO PRESSURE to my breaks.... WHATTTT. out of 2 people you people don't know what's wrong, and your suppose to be certified mechanics.. ha ha ha will never referre anyone to go to ANY pep boys. They all have bad reviews. I never once heard a sorry and their rude as hell.

The store is located at [redacted], FL [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted], font-family: arial, sans-serif;">
I apologize that this customer's complaint was filed and not responded to. I never received a store location for this complaint.If its possible, please get me the store location the customer visited and I will ensure the store addresses it as soon as possible. Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone:  ###-###-####Fax:  ###-###-####

Dear **. ***,We are in receipt of the complaint sent to your office by **. *** *** dated June 27, 2014. We would like to...

apologize to **. *** for any inconvenience he may have experienced at our Pep Boys facility**. *** had his car towed into our store on May 31, 2014, **. *** explained to *** (assistant service manager ) that his car had shut off and would not run. *** wrote **. *** up for a "crank/no start" evaluation. The tech first recommended replacement of the intake manifold due to a hole in the e.g.r. port, a 3-step to clean the intake and exhaust system and also repair the wiring harness due to heat damage. Technician also advised may need catalytic convertor, but could not determine condition of catalytic convertor until these repairs were performed and could get the car actually running.
**. *** agreed to have said repairs done. After the recommended repairs were completed and we were able to get the car actually running it was then determined by the technician that the catalytic convertor was indeed clogged, restricting exhaust flow and causing an e.g.r. backflow issue. The technician recommend replacement of catalytic convertor at this time. *** informed **. *** of the findings, we however did not have the catalytic convertor in stock and it would have to be ordered taking 2 days to arrive.
**. *** was in town for the races and was anxious to get home and did not want to wait. While we sympathized with **. *** the situation was beyond our control and **. *** was informed the car should not be driven, but he was very adamant about getting back home and understandably so. He then asked if the car could be driven, if he took it slow on back roads, we again stated that it was not recommended, but he took the vehicle anyway.
During our conversation with **. *** on June 26, 2014, he asked why we let him take him vehicle, I then stated that I could not keep it or hold it hostage and it was his car and ultimately his call, that I could only determine what was wrong with the vehicle and recommend repairs. Ultimately the decision was **. ***'s.
**. *** was not lied to and all information was relayed to him as clearly as possible during his visit with the location. The subsequent repairs performed by the *** *** location were due to the car being driven under the conditions we warned **. *** about prior to him taking the car. The root of the problem was the catalytic convertor, this was not repaired as he could not wait and it continued to cause further damage requiring repair."
We find no wrong doing on behalf of Pep Boys and the request for a refund is denied.
We again apologize as well as thank **. *** for allowing us the opportunity to address his concerns.Regards,
*** ***
Customer Service Coordinator

Dear **. [redacted], We are in receipt of the letter sent to your
office by **.[redacted] on May 02, 2014. We would like to apologize for any
inconvenience **. [redacted] may have experienced at our Pep...

Boys
facility. **.
[redacted] was contacted by the service manager who addressed her concerns. The
service manger did give **. [redacted] a refund.We again apologize as well as thank **. [redacted] for allowing us
the opportunity to address her concerns.
Regards,
[redacted] Customer Service Coordinator