Pep Boys

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 Complaint: [redacted]
I am rejecting this response because:
The response from Customer Care specialist, Robin Searl, is not accurately stated.  The chief complaint on the vehicle was that the problem was not fixed correctly after taking it to two Pep Boy's garages.  The car DID over heat on the drive home on the original day of repair and continued to have the same issues; that is why the vehicle was towed to the Manchester Pep boys.  I made multiple complaints to the 1-800 Pep boys complaint line and have an open case on this situation.  The vehicle was running hot any time the car would run on a hill or a highway which is why the car was not overheating for a technician that left the car idling in the garage.  I specifically stated that the car would have it's issues when driving the car, not while idling. The response from Ms. S[redacted] states that "the issues with the vehicle have nothing to do with the installation of the water pump".  My exact reason for the complaint was that this was a misdiagnosis from the beginning and that the problem was still occurring when I was told twice that "I was good to go".   I paid close to $700 for a supposed water pump issue when in fact it wasn't until the third time this vehicle was in the garage that the real problem, a radiator, was diagnosed.  I was out of my vehicle from June 21, 2014 - July 22, 2014 because of the inability of the previous attempts to fix this car, which led me to a financial burden.  I do agree with the final statement that the car no longer overheated after the installation of the radiator.  Yet if the car was originally diagnosed from the beginning this repair would have only cost me around $500 for a new radiator not $700 for a part I may have not even needed.  When a person brings a car to a reputable business they expect to be able to trust in the diagnosis from the professionals not to have a problem band-aided instead of fixed.  
Regards,
[redacted]

Dear [redacted], 
We are in receipt of the complaint sent to your office by [redacted] on April 14. 2014, We would like to apologize to [redacted] for inconvenience she may have experienced at our Pep Boys facility. 
[redacted] originally came in in March 2013, stating that she had just left [redacted] and [redacted] said she needed a timing belt and her valve covers were leaking, we gave her a price cheaper then [redacted] and confirmed that the valve covers were leaking. 
[redacted] came in 10 months later stating that she had an oil leak and again came from the [redacted] dealership and they stated that the oil pan and rear main seal was leaking. We took a look at it and saw that the oil pan was leaking and possible the rear main seal was and we wouldn't know until we replace the oil pan gasket first, since both parts will leak oil in the same place. 
Once we got in doing the oil pan gasket, we did notice that the Crankshaft position sensor was leaking oil from it, so we replaced that as well. The vehicle has more than one oil leak. None of the repairs we performed are leaking . Customer is taking car to another Pep Boys to confirm what we have stated to her. 
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns. 
Regards, [redacted]
Customer Service Coordinator

Dear [redacted], 
We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted].  We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] was contacted and offered the refund he requested. We again apologize, as well as thank [redacted]  for allowing us the opportunity to address his concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

We are in receipt of the complaint sent to your office by [redacted]  dated June 12,  2015. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] originally came in for brakes. Upon the brake inspection, the tech found the brakes to...

be way below specs. We recommended brakes and the customer approved the repairs. A few days later the customer complained about "losing brakes". After we re-inspected the brakes, we found that the brake calipers locked up.We could not determine at that time if we did anything to damage the calipers, there was no signs of improper installation. It  looked as if the calipers were just old and needed to be replaced. However, to show good faith to the customer, we re-did the brake job and even replaced both calipers and brake lines at no charge.At the time of repair it appeared that we would not be able to get the brake lines and the vehicle would have to stay overnight. The customer requested a rental vehicle. We contacted enterprise and they said she would have to pay and we could reimburse her. This did not make the customer happy. So, I offered to pay with my own money knowing the company would reimburse me. At that time enterprise did not have a vehicle available until late afternoon. Luckily, we were able to find a brake hose in time to finish the vehicle the same day and the customer would no longer require transportation.The vehicle left here with new brakes on front and rear with new rear calipers and brake hoses.A week later [redacted] contacted us and requested  a refund for the labor. We declined the  request due to the fact that we couldn’t identify why the calipers failed. We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns, however the request for the $340.00 labor refund is being declined. [redacted] was not charged for the calipers or the brake lines. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by **. [redacted] on April 14. 2014, We would like to apologize to **....

[redacted] for inconvenience he may have experienced at our Pep Boys facility. Regards,
[redacted]
Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:By reviewing the answer from the business I find they say that "replacing the alternator had nothing to do with the compressor", and they are right. Because there was nothing wrong with the compressor. There was also nothing wrong with the condenser. In fact, the only problem the system had was a leaking pipe that happened to be in front of the alternator, just in the path where the works with the alternator were done. I had to send the car to another repair shop. and they found the problem, and confirmed it could be consistent with an accidental damage caused during the replacement of the alternator. Attached you will find a photo of the pipe, and its position related with the alternator. You will also find a copy of the invoice for the repair of the A/C system. Please note that it has been working normally since that day.
The business claims they had me watch a video of the works done that day. The video was made with a standard dome surveillance camera, located on the ceiling at more than 20 ft from the car, and the only image that provided was the back of the technician because nothing of the interior of the car was visible from that distance and that angle. I don't understand what they want to prove with that video.
When I was at the business asking why my air conditioner was not working they said they filled the circuit with gas and dye and found leaks in the compressor and in the condenser, and they had to be replaced. The technicians performing the repair at the new shop found no leak in none of these parts. The only leak detected was at the connector at the pipe mentioned above.
The staff of the business told me that some parts of my car were damaged, that they were not responsible for the damage, and that those parts needed to be replaced at my cost.
The truth is they caused the damage in the system, the mentioned parts were not damaged, nor related with the problem, and therefore a replacement was not necessary.
I leave it to you to decide if the business was misinformed or simply lied deliberately to increase their revenue by replacing parts that were not damaged hiding their responsibility on a damage of lesser amount.
To close, the business did not had a single word about the fact that an alternator with less than ten months of use stopped working and I had to pay for the repair twice, which was what originally brought me back to their workshop.
I sustain  the closing argument of my original complain:
"In short, I have received from Pep Boys a substandard repair
(an alternator that lasted less than 10 months), I had to pay additional money
for a new repair, and additionally I have damages in my air
conditioning system, and I don't have a workshop in which I can trust, since it
is clear that Pep Boys is not the kind of workshop they claim they are. I want this serve to warn
others that this chain of shops is no better than any other sub standard
workshop".
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was given an estimate, which he declined and than left the vehicle on the lot for three weeks. He was contacted several times and after no contact could be made, the store followed the abandoned vehicle process.
[redacted] was advised where the vehicle is located, what company towed the vehicle and who to contact about getting his vehicle back.
We are not responsible for the vehicle once towed from our lot.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],
 
This letter is in response to Pep Boys response to my
complaint  ID [redacted].
 
On May 29, 2013 I brought my vehicle in to Pep Boys
[redacted] location as a result of an oil leak. 
I was told that they would perform a fluid leak evaluation using an oil
dye.  I was told this would take a few
hours and so I went home and waited for a call. 
A few hours later I received a call from [redacted] who informed me that the
results of their evaluation showed my head gasket needed to be repaired.  She stated that Pep Boys would not be able to
perform this work as it was a major engine repair.  She also stated I needed my engine rebuilt.  I discussed the diagnosis with her and
thought it was strange because the symptoms of a blown head gasket did not
match what my car was doing.  After
speaking in length with [redacted] she suggested I drive the car around for 1-2 so
they could examine the vehicle further. 
She also stated she would have a different mechanic review the
compression test because each mechanic interprets the results differently.  When I brought the car back in two days I was
told there was no blown head gasket and that oil was leaking from my valve
cover gasket and oil pan.  NEVER was it
determined that the grommets were leaking until AFTER the valve covers were
removed in order to replace the gasket. 
AFTER the grommets were damaged during the initial repair on June 1st, I
was told about the grommets needing to be replaced.
I was NEVER informed by the manager about the dire need to
replace the valve cover assembly which came with the grommets.  He was nonchalant about the entire situation
and said they would extend the warranty until the end of the year at which time
I could get the repairs done.  I was NOT
told that my engine could be destroyed or further damaged by driving with the
damaged grommets. 
In addition, it was determined in June when my vehicle was
initially repaired at Pep Boys that the spark plugs needed to be changed yet
they were not replaced.  The manager
stated they would be replaced when the valve covers were replaced.  THIS is the reason the vehicle was misfiring
when it was brought in in November.  It
may also be the cause of additional engine malfunction on my vehicle.  The spark plugs should have been replaced in
June 2013 when it was noted by the mechanic that they need replacement.
According to the response from Pep Boys forwarded to me, it
states that I wanted the ignition coils covered at no cost because they were
not part of the original diagnosis.  THAT
IS A LIE.  I had my vehicle repaired at a
different Pep Boys several months prior and [redacted], the manager at the [redacted]
location agreed it was still under warranty and that is why I was not
charged.  The same with the spark plugs,
which were replaced several month prior on the same day at the other Pep Boys
location.
Pep Boys clearly is not capable of performing engine work as
was originally stated to me by [redacted], the customer service representative I
dealt with when I fist brought my vehicle in. 
The grommets were damaged on my vehicle when the valve covers were removed
to replace the gaskets.  Pep Boys claims
they were not aware the grommets only come with the entire valve cover
assembly, yet [redacted] has been making their vehicles this way for close to 15
years, if not longer.  My vehicle is a
2002 so any reputable mechanic should have known this.  If the mechanic who worked on my vehicle was
not knowledgeable in [redacted] then they should not have tried to perform
engine work on my vehicle which only caused further damage. 
I agree with Pep Boys that my car did not have a blown head
gasket when it was originally brought in to their [redacted] location on May 29,
2013.  However, after their mechanic(s)
worked on my vehicle causing additional damage, my car now has radiator and
engine damage and no longer runs.  I
tried to take my vehicle back to Pep Boys shortly after they did the final
repair in November, only to be told by the manager not to return because they
do not want to touch my vehicle.
This, after they caused multiple damage to my vehicle
because of their incompetence and lack of knowledge of [redacted].  Pep Boys is responsible for the damage caused
to my vehicle after they removed the valve cover assemblies from my engine, causing
the grommets to be damaged and thereby causing oil to leak internally into my
engine.  My car was only leaking oil
externally when I bought it in.  After
they "fixed" my vehicle it was leaking oil internally.
I feel that I am owed the money to repair the damage
Pep Boys caused to my vehicle.
Regards,
[redacted]

Dear Ms [redacted],
 
New Roman"> We are in receipt of the complaint sent to your office by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
 
Ms. [redacted] was contacted and provided a discount.
 
We again apologize as well as thank Ms. [redacted] for allowing us the opportunity to address her concerns.
 
Regards,
 
Robin S[redacted] Customer Care Specialist

Dear **. [redacted],
We are in receipt of the complaint sent to your office by **. [redacted] dated June 23, 2014. We would like to apologize to **.[redacted] or any inconvenience she may have experienced at our Pep Boys...

facility.On June 27, 2014, **. [redacted] had an appointment for an alignment. The Customer Service Advisor completed the visit at the car and advised **. [redacted] she need tires because one tire was showing metal belts on the inside She agreed to this service and the store installed one tire and could not perform the alignment due to excessively worn front end components. (inner and outer tie rods, controls arms with bushings, and a hub bearing). **. [redacted] had the Customer Service Manager work with her on the pricing because she stated that she did not have that much money for the tire and alignment.($106.59- work number [redacted])
**. [redacted] was advised of the repairs needed to the car. On the same day June 27, 2014,) **. [redacted] arrived back in the store to purchase another tire (work number 2111081) after earlier saying she did not have enough money to purchase both tires or the repairs, the Customer Service Manager explained to **. [redacted] Pep Boys had payment options. After the customer left the store the Customer Service Manager realized that we had inadvertently left the alignment on the ticket and called her to again explain again why the alignment was not completed and offered her a refund for the price of the alignment. The Customer Service Manager and Store General Manager have called and left a message explaining the refund and have requested that she return to the store so we can complete the transaction.
To date we have not received a call back **. [redacted] . In both cases we discounted the product and labor in an attempt to help **. [redacted] get her vehicle in a safer operating condition and work within her budget.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns..


Regards,
[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Phone: ###-###-####
Fax: ###-###-####

Dear [redacted],
We are in receipt of the rebuttal sent to your office by [redacted].
We again apologize and would like the opportunity to address [redacted]'s concerns. We ask that she contact the store at ###-###-#### and speak to the manager Alberto, or she could email him at [redacted]@pepboys.com
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was offered four tires for $ 288.00, [redacted] agreed. [redacted] was also advised that her vehicle needed bearings and that her vehicle would still shake due to this repair needed.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on April 1, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.The manager Carlos has tried to contact [redacted] and assist with his concerns, and resolve his complaint. We ask that [redacted] please contact Carlos.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated May 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] returned to our facility where we did prorate the tires according to the mileage he stated, and also discounted the alignment for him. [redacted] was satisfied with this resolution.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa [redacted]

We are in receipt of the complaint sent to your office **. [redacted] on April 2. 2014, We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

face="Helv">
**. [redacted] came in initially on May 29, 2013 for a fluid leak evaluation due to a leaking of oil. The initial diagnosis was that there was the possibility of a head gasket leaking, but without having a dye injected into the oil system, it was impossible for us to be able to tell due to the entire motor being covered in oil. The car ran rough due to oil coating all ignition components which gave the false reading of a head gasket issue. We put a UV dye into the customers car and asked her to drive the car around for a couple of days in order for the dye to circulate. Once the dye circulated we would be able to exactly determine where the oil was leaking from.

Two days later the customer returned as instructed at which time we traced all leaking dye to 2 components. The oil pan was leaking from under the car, but more importantly, the valve covers and valve cover grommets (spark plug seals) were heavily leaking oil into the cylinders causing a misfire which gave the false reading that a head gasket problem was present at that time. The engine was pressure tested and no evidence of head gasket failure was found at that time. During the time of the repair we found out that the spark plug grommets (gaskets that seal the spark plug tubes) were not designed to be removed and that the entire valve cover assemblies would have to be replaced. The service manager spoke directly with the customer and informed her of what we would have to order, how much they would be to her, and the consequences of not having these parts replaced at the time of the repair. The customer stated that she could not afford to pay for the parts at that time. The service manager stated that he would cover labor if she paid for just the parts and she stated that she still did not have that kind of money to spend but that she would be back to replace the oil pan gasket. The service manager apologized to the customer for the initial diagnosis of a bad head gasket and tried to explain the process of how to determine a head gasket failure and how hard it was to find an internal issue when externally, there were many other issues.

**. [redacted] returned to have oil pan gasket replaced due to previous diagnosis as well as an ignition coil. The car came in misfiring and was found that an ignition coil was soaked with oil. **. [redacted] wanted the parts covered because we didn't see the problem during the first visit. Pep boys covered the part of the cost . During which time the technician again pressure tested and again no evidence of head gasket failure was present. the car was also tested for carbon issues in the coolant. This procedure tests the engine coolant to look for signs of carbon from exhaust leaking into the coolant which would have indicated a head gasket failure. The test also looks for oil mixing with coolant which cannot be mistaken for anything else. Both tests came back negative for any head gasket failure. The service manager again had a conversation with **. [redacted] informing her of Pep boys needing to order the valve covers and again; as the customer clearly stated in her complaint, that she would continue to leak oil which causes big proble** until she had the car properly repaired. The service manager brought up the ignition coil as a sign that the leaking oil was going to cause damage to other parts. [redacted] agreed to paying for the valve covers and Pep boys would cover the cost of all labors and another tune-up at the time of the repair. The customer again stated that she did not have enough money for the valve covers and she would contact us when she was ready. The service manager finished the conversation by explaining the risks of waiting too long such as internal damage, oil leaking into exhaust, and overheating of the motor. **. [redacted] was never told she could drive the vehicle with the oil leaks.
The mileage on the vehicle was 142611, **. [redacted] put on 274 miles since her last visit.

**. [redacted] returned five months and 5035 miles later to have the initial work finalized. The car came to the shop severely misfiring, belching burned oil out of the back of the car, which coated the entire rear of the vehicle in a film of oil. The car at that time was running on only 3 out of 6 cylinders. The tech found the 3 rear ignition coils so soaked with oil that they were coming apart. The tech replaced all burned out ignition coils as well a all 6 spark plugs as well as the valve covers with grommets and new valve cover gaskets. After the repair was finished the tech was able to pressure test the motor again and found no pressure problems, but now the oil rings were burned and heavily leaking oil. The tech also found the radiator had cracked and was leaking. The coolant reservoir was almost empty of any coolant. The customer was called to speak with her about the condition of the vehicle. She admitted to the service manager that she had to add oil to the car quite often and sometimes she had to replace 1 or 2 quarts of oil. The service manager explained to **. [redacted] that the repeated running low on oil and coolant had now caused internal damage that could not be repaired by a replacing of a gasket. **. [redacted] asked how that could be since we tested the head gasket during her last visit. The service manager explained that since she driven the car for over 5000 miles that it would be impossible for the diagnosis that we had [redacted]e during her last visit to hold up after 5000 miles. **. [redacted] then argued that we had initially diagnosed the car with a head gasket issue during her first visit. The service manager explained to **. [redacted] that we had indeed initially thought that it was a head gasket, but multiple tests proved otherwise. **. [redacted] then asked why we didn't stand by our initial diagnosis of a bad head gasket because as she stated, I would have gone and bought another car. She was reminded again that all head gasket tests came back negative 5 months and 5035 miles earlier and that we couldn't be responsible for the way the car was driven in the condition. **. [redacted] and her husband became quite irate and threatened legal action. **. [redacted] was given her keys and informed to not bring her car back to Pep boys if she was unable to accept any responsibility for abusing her car. She was not charged anything for her last visit and Pep boys cleared the bill of $1100 in order to calm the situation.

We find no wrong doing on behalf of Pep Boys and are not responsible for any repairs or refunds.
We again apologize as well as thank **. [redacted] or allowing us the opportunity to address her concerns.Regards,
[redacted]
Customer Service Coordinator

Hello,
The car is junked now because it stopped running shortly after, because it never needed the part they replaced.  When I picked it up they said it needed a transmission and gave me a business card to where I can get a rebuilt one for cheap.  The manager [redacted] gave me the card.  I WANT A REFUND FOR A PART THAT WAS NEVER NEEDED PLEASE.  $617.13

Dear [redacted],
We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our...

facility.
The area Director has requested [redacted] to advise his daughter to contact the store and authorize her father permission to speak on her behalf.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office on January 14, 2015 by Ms. [redacted] We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.
dir="LTR">[redacted] came in the first time on December 29, 2014 WO# [redacted], she advised that her vehicle was overheating and that it just started to happen. The location wrote her up for a coolant system evaluation for $34.99. They inspected the vehicle and found that it was low on coolant. They could not find where it was leaking, so they also put dye in it. They ran the vehicle after filling the coolant back up and got all the air out of the system, it was not overheating at that time, they were unable to find any leak. They advised her that the coolant was low and it was topped off and was now running and not over heating, they advised her to drive it and bring it back so they could check again to see if the dye was present.
We documented in the comment section of the customer's work order. They customer left and then returned again January 3,2015 WO# [redacted], she said at this time is was only running hot when she came to a stop but started to drop once she started driving, the technician pulled it in and found that the electric fan had stopped working all together, they unplugged it and provided power directly to the fan and it would not come on, they advised her that it needed to be replaced. They also advised her that the thermostat had failed after over heating, We replaced the electric fans and thermostat, they put the fan in and before installing it into the vehicle they supplied power to ensure the fan was operational. Once it was installed they replaced the thermostat and ran the vehicle. It was good to go with no issues, they test drove it and it was not over heating. All this except the test drive can be viewed on our closed circuit.
Mrs. [redacted] returned again on the January 10,2015 WO# [redacted], she stated it was running hot again at this time they brought it back into the shop, where they found the coolant temp sensor had went out, this was replaced at no cost to her. There were several other items that were recommended to her during her service that she declined to have completed, one bring a coolant flush. The work that was done was completed and needed, she is now wanting all her money back stating it was just the sensor from the start, that is not the case, we advised her a number of times that she could come in a review the CCTV validating the fans were not working and then working after we replaced it with new one. Once the initial issue was corrected a senor went out, we replaced it free of charge to try and help her out. We have made the offer several times for Ms. [redacted] to come in a review the work completed, but she has denied that request. We stand behind the work we completed.
We find no wrong doing on behalf of Pep boys and no refunds are due.

We again apologize, as well as thank Ms, [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on January 29, 2015 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility,
[redacted] was contacted, the manager apologized for the time delay and the repairs were rendered.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns
Regards
 Robin S[redacted]
Customer Care Specialist

store id number is [redacted] and service work order is [redacted]. I came in May 11-2014 to have work done on my car ,I had been   may be  8- 12 months before to get new tire and I need more work done that was going to cost me about 1600 dollars. my car is a [redacted] 2005, never took my car any wear else to get work done .before going to this pep boys..... I lived in the city so went to get my car repaired at the pep boys on [redacted] in [redacted] IL .I'm in [redacted] IL  now so decided since I never had no issue before to go to the pep boys closer to my area that why I went to the one in [redacted] IL [redacted].  this is the store I have the complaint with. I get the work done,maybe 2 week later I notice my car was not picking up speed  long story  short it stop on me on the way home from work and it never stops so I notice a leak under the car, got it start and took it straight to the [redacted] 2 blocks from my house because was afraid to drive it any wear else. told them it stop that I had a leak and I believe it was under the transmission they took it in  5min   later manager came out and told me he need to show me something He ask me who did transmission work on the car to my surprise (no transmission work has ever been done ) I had the  Car for 6 years. He show me the small piece of steel that was glued over the hole in transmission that was coming off .He immediately show it to me because they didn't wont to touch it. Call pep boys store number [redacted]  several time they kept telling me manger wasn't in and that he would get back to me they also said that they have camera in back that they would allow me to see when my car was being fixed ....never happen didn't hear from any one at that store. No one has been under my car to do this only pep boys ....Thank you