Pep Boys

Dear [redacted],
We are in receipt of the complaint sent to your office on September 2, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] returned to our facility, we fixed the sensor at no charge, however [redacted] is stating he is having a noise from his front strut.. [redacted] had been in a recent accident on that side of the vehicle and there is nothing more we can or will be responsible for.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear **. [redacted], We are in receipt of the complaint sent to your office by **. [redacted] on April 14. 2014,...

We would like to apologize to **. [redacted] for inconvenience he may have experienced at our Pep Boys facility.
**. [redacted] initially came to Pep Boys for a check engine light. Our mechanic pulled the code at no charge and the code was a [redacted] timing code. we then told the customer we would have to remove the distributor to set the timing. He said no, and his friend who was with him suggested changing the distributor, thinking that would surely solve his problem. This was not advised by us.
A week later **. [redacted] returned and requested that we install a new distributor. We gave him a quote of $ 458.00 for labor and parts. The next day he called said he was not satisfied because this new distributor didn't fix his issue. We advised **. [redacted] that we never diagnosed the truck with a bad distributor and that all we did was pulled was a check engine light with a timing issue. He then got very upset and demanded that we refund his money. After going back and forth for a couple days we agreed to take a second look at his truck and that we would apply the $458.00 towards the repairs he actually did need. Our mechanic looked at it and realized that his issue had nothing to do with the distributor and that it was the rear end that needed major work. We didn't have a mechanic that could do the job so we offered to refund his money. At the end **. [redacted] understood and was OK with the entire situation. He asked to refund him the labor because he did end up with a new distributor, cap, and rotor button. We refunded him $ 195.50 plus tax on April 17, 2014
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.
Regards,
[redacted]
Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on December 4, 2014 , by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted] did return to our facility and had the tire was replaced at no charge.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],We are in receipt of the
complaint sent to your office by [redacted] dated May 19, 2014. We would
like to apologize to [redacted] for any inconvenience he may have experienced
at our Pep Boys facility....

[redacted] was given a full refund. We again
apologize as well as thank [redacted] for allowing us the opportunity to address
his concerns. Regards, [redacted] Customer Service Coordinator

Dear Ms. [redacted],
We are in receipt of the complaint sent to your office on December 29, 2014 by Mr. [redacted]. We apologize for any inconvenience Mr. [redacted] may have experienced at our...

facility.We apologize for the delay in our response, but we are still working with our rewards department to resolve Mr. [redacted]'s concerns.
We again apologize, as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Pepboy didn't refund me the return item in full (about $27), I still have the receipt.
The clerk mishandled and misinformed me, when I return to the store, they gave me partial refund about $19.
I never used the gift card or buy anything with it, pepboy should refund me in full according to the item returned and the receipt.
Please return me the rest. 
Regards,
[redacted]

Dear [redacted],We are in receipt of the rebuttal sent to your office by [redacted] . We stand with our prior response.  We will repair or purchase just the bracket from [redacted],  but we will not pay the full suspension replacement and the installation of such.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on August 5, , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
To ...

further assist [redacted], we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[redacted],We are in receipt of the
complaint sent to your office by [redacted] dated May 7, 2014. We would like to
apologize to [redacted] for any inconvenience she may have experienced at our
Pep Boys facility.
size="2" face="sans-serif">[redacted] was contacted and given a
full refund.We again apologize as
well as thank [redacted] for allowing us the opportunity to address her
concerns. Regards,
[redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted] came in to have a belt noise identified. pulled vehicle in for quick inspection. One of the serpentine belt pulleys was making noise like a bad bearing or bad tensioner.
We could not identify which pulley was making noise, so belt the tensioner was pulled back to release tension and each pulley was hand turned to determine which was damaged. Found water pump pulley with excessive play and idler pulley bearing (pulley next to alternator) grinding feeling. Made recommendation to customer and he declined further service. Belt was re-routed back onto the pulleys and tensioner released back into position. Engine was started up to check for belt alignment and released back to customer. Engine running.
[redacted] contacted store later and informed us he had thrown the belt and was having vehicle towed to his home. He later contacted us and stated he had purchased new belt and was installing it himself in driveway. Demanded we pay for belt and towing. After initial decline of claim, verbal attacks and threats for litigation, store manager offer to re-imburse for the tow($60) and the new belt($25) without admitting fault. After several days customer contacted store again claiming further damaged had occurred and again using profanity and litigation threats. Customer would not disclose cost of claim or who was repairing the vehiclCustomer's claim was declined after several attempt to discuss issue with him. Customer has never disclosed cost of repair if any, refused to have it towed to any Pep Boys for inspection, or towed to third party for inspection. Continues to use foul language and threats.
We find no wrong doing on behalf of Pep Boys and no further repairs are due.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
 
Robin S[redacted]
Customer Care Specialist

Dear **. [redacted],
We are in receipt of the complaint sent to your office by **. [redacted] on April 30, 2014, We would like to apologize to
**. [redacted] for any inconvenience he may...

have experienced at our Pep Boys facility, and to your office for the delay in our response.
**. [redacted] was contacted offered a refund.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.
Regards,
[redacted]
Customer Service Coordinator

I am not. Thank you for messaging me be back for the clarification. I mistakenly clicked the wrong link and filled out the rejection side and it would not allow me to undo the process. As stated in my repsonse I do accept the offer. Thank you and I do apologize for the inconvenience.

Dear [redacted],We are in receipt of the
complaint sent to your office by [redacted] on June 5, .2014, We would like to
apologize to [redacted] for any inconvenience she may have experienced at our
Pep Boys facility....

[redacted] has been contacted and offered a refund for $150.00, [redacted]
accepted and was asked to return to our facility for her refund.We again apologize as
well as thank [redacted] for allowing us the opportunity to address her
concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on September 20, 2014. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The Service manager is trying to get in contact with [redacted] and set an appointment for [redacted] to take her vehicle to another Pep Boys facility of her choice for an inspection.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

We are in receipt of the complaint sent to your office on January 06, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility. Ms. [redacted] was contacted and given an apology along with a refund for the failed inspection, the manager also advised her of a free oil change for her next visit.We again apologize, as well as thank Ms. [redacted] for allowing us the opportunity to address his concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys

SCAM....There buy 3 get 1 tire free deal is a scam. What they don't tell you is that they charge you so many phony fees they say, "they have to charge you for the deal", that cost MORE, than the 4th tire ITSELF, and you don't know it until after the work is done! DO NOT GO TO PEP BOYS!!!!!!!!!!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I received a message from the Revdex.com about me getting my rebate card but it didn't say when it was mailed and how long it would take to get here.
Regards,
[redacted]

Dear Ms.[redacted],
We are in receipt of the complaint sent to your office on January 29, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility,
Ms. [redacted]...

was contacted, the manager did review her concerns with the associates involved concerning the web appointment. As for the battery replacement and not the alternator, that is due to the diagnostic not showing at the time that the alternator was bad.
We again apologize and understand the frustration and inconvenience this had caused Ms. [redacted] and we hope that Ms. [redacted] understands that we replaced the battery due to the diagnostic showing it being bad and the alternator at the time showing good.


Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.Customer did return and had the repair rendered. The complaint was resolved.We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####