Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  the object in question, in this case a tire, is still listed as 'available' on their website, weeks after my initial complaint.  I find it difficult to believe that inventory control at this company is so lax that they do not know what inventory their stores have, or where it is located.
Regards,
[redacted]

Dear [redacted], We are in receipt of the rebuttal sent to your office by [redacted]. We again apologize to [redacted] for any inconvenience this may have caused.. The Area Director did reach out to [redacted] today and addressed [redacted]'s concerns, he apologized and ensured [redacted] that he will and has made some changes at this location. [redacted] seemed satisfied with the call. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone:  ###-###-#### Fax:  ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted].We apologize for any inconvenience [redacted] may have experienced at our facility.
The manager...

and [redacted] came to an amicable resolution.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:LET ME REPEAT. I WAS NEVER CONTACTED BY MANAGEMENT. I WAS NEVER APOLOGIZED TO.  I BROUGHT MY CAR IN FOR SIMPLE THINGS THAT SHOULD HAVE TAKEN NO MORE THAN 2 HOURS. I am mot going to go over the whole nightmare again. Obviously this is going in circles and not resolved to my satisfaction. My next step is to seek legal action and have my day of work that I missed reimbursed when all I originally asked for was a gift card or some kind of credit. They claimed they did not charge for my oil change but I provided proof that I was charged and paid for it. That goes to show they lie and lied about contacting me too.  
Regards,
[redacted]

Dear [redacted], We are in receipt of the complaint sent to your office **. [redacted] on April 3. 2014. We would like to apologize to **. [redacted] for any inconvenience he may have experienced at...

our facility. The Service manager [redacted] spoke to **. [redacted] on Saturday. **. [redacted] explained that while he agrees that he needed some of the repairs, but not sure if he needed all the repairs rendered. ** agreed that the repairs we rendered did not completely resolve the issues **. [redacted] was having with the vibration. **. [redacted] will be returning on Monday to receive a partial refund. Al apologized and explained to **. [redacted] that he could have come to any member of management and they would have resolved this for him. He let **. [redacted] know that he appreciates his patronage and hopes that **. [redacted] will return in the future for other services.We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office on February 3, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our...

facility.To further assist [redacted], we ask that [redacted] provide us the Pep Boys location he visited. Once we receive the requested location, we will than begin our resolution process.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted], dated April 18, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] came in to our facility for a tire rotation. He was quoted $14.99,and advised that we recently made some changes to the free services we provided. Unfortunately [redacted] did not state that he recently purchased his tires from Pep Boys .After [redacted] filed his complaint the manager contacted him at that time the manger found that the tires in question were purchased at Pep Boys. The manager than apologized and advised [redacted] that he was covered for free tire rotation under his warranty. [redacted] returned and received his free tire rotation
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on January 2, 2015 , by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">In order to further assist [redacted], we will need the Pep Boys location that he visited. Once we receive this information we can than begin our resolution process.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted]We are in receipt of the
complaint sent to your office by [redacted] dated May 19, 2014. We would like to
apologize to [redacted] for any inconvenience he may have experienced at our Pep
Boys facility.
size="2" face="sans-serif">[redacted] was given a Customer satisfaction refund.
We again
apologize as well as thank [redacted] for allowing us the opportunity to
address his concerns. Regards, [redacted] Customer Service Coordinator

Dear Ms. [redacted],We are in receipt of the complaint sent to your office on February 13, 2015 by Ms. [redacted].  We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.Below is our response and chain of events that took place with the repairs of the 2005 [redacted].[redacted] came in with daughter to have her 2005 [redacted] looked at for a cooling system problem. We recommended A new battery, 1 step fuel system cleaner, radiator, thermostat , coolant flushand a alternator belt.The total of the bill was $1,156.35 In the middle of the repairs a man showed up to reprocess the vehicle and demanded the vehicle, we informed him that we were currently performing repairs on the van and effectively had a mechanics lean on the vehicle at this time. He told us that that's fine the vehicle had a GPS locater and would just repo  the vehicle later. At that time the Area Director was contacted and informed of what had happened and he reassured that we did the right thing and advised that we call Steve A[redacted] in our Asset Protection department and inform him of what's going on. After speaking with Steve he informed us that we had every right to hold the vehicle and it could not be taken while in the shop, so keep it there until payment is received. Steve also told advised that if [redacted] financial would give us a copy of the repo order that we could except payment from them for the repairs and release the vehicle to them at that time.Through out this time we where in contact with the owner and her father ([redacted]) who kept changing the day that she would come and pick up the vehicle and pay for repairs. At one point in time they tried to tell us the bank was going to pay for the repairs because it was a lemon and did not want to be sued..  After 2 weeks of talking with not only [redacted] (the person named on the worker order) His Daughter (the Owner) and the Bank [redacted] financial, and still no payment from any one, we started the paper work for abandoned vehicle process. Not only was the vehicle owner, but her father [redacted], and [redacted] Financial explained advised of the  process of abandoned vehicle and the fees involved, if it was removed in such a manner.Every party involved just beat around the bush and never offered payment for our repairs, including the "lien Holder"[redacted] Financial. They never supplied proof of the lien nor payment for the repairs. Their answer was always they had to talk to their supervisor and get back with us.There was never any mention on our part about disabling the GPS.  We had no reason to do so, the vehicle was pad locked in a bay the entire time it was here to insure that the owner nor [redacted] financial could take the vehicle with out payment.  we  gave all party's involved ample time to pay and or supply documentation and payment before the vehicle was removed as abandoned.The bank contacted us again after the vehicle was removed and they where given the info of the impound lot. The lot called and spoke to us and was aware of the situation. The vehicle was towed out abandoned. There where repairs performed on the vehicle and that were never paid for by any party involved.Regards,Robin S[redacted]Customer Care SpecialistPep Boys[redacted]Philadelphia, Pa 19132Regards,Robin S[redacted]Customer Care SpecialistPep Boys[redacted]Philadelphia, Pa 19132Phone:  ###-###-####Fax:  ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.The service manager contacted [redacted] and addressed his concerns, apologized and made an appointment for 10am Saturday 11/8.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on March 12, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] has been contacted and given a full refund for the repair at our facility.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The manager did put my window up the next day. But I had to wait until the next day for something that should have been done the day of service. And I had to wait about 45 minutes for the window to be put back up. The manager also stated that he would refund or credit my payment for the oil change. But he never did, I was never refunded or credited. Bottom line, the Sunday manager had a technician and all equipment on Sunday to put my window up, but he chose not to and to make me wait until the next day. 
Regards,
[redacted]

Dear **. [redacted], We are in receipt of the complaint sent to your office by **. [redacted] dated March 18, 2014. We would like to apologize to **. [redacted] for any inconvenience he may have...

experienced at our Pep Boys facility. ** .[redacted] came to our facility and requested a wheel alignment. The Master technician that inspected the vehicle found the left front strut was slightly bent causing negative chamber, the distance between passenger wheel and strut was greater than the distance between the drivers side wheel and strut. In order for Pep Boys to correctly conduct a wheel alignment on **. [redacted]'s vehicle it would require replacement of the drivers front strut.As per Map standards the struts are recommended to be replaced in pairs and that is what the service advisor recommended prior to conducting the alignment. We find no wrong doing on behalf of Pep Boys and no refunds are due. We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards, [redacted] Customer Service Coordinator

Dear Ms.[redacted],
We are in receipt of the complaint sent to your office on February 13, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility,
In order...

to further assist Ms. [redacted] with her concerns, we will need the store location she visited. Once we receive this information we will than begin our resolution process.
We again apologize as well as thank Ms. [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the rebuttal sent to your office by [redacted], we again apologize, however we find no fault due to Pep Boys and feel we have been more than amicable. Our prior response stands firm.We again apologize, as well as thank [redacted]  for allowing us the opportunity to address her concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132

Dear **. [redacted],
We are in receipt of the complaint sent to your office **. [redacted] on February 28, 2014, We would...

like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.
**. [redacted]'s concerns were forwarded to [redacted] to assist her. If **. [redacted] is not contacted by ** with in 48 hours, we ask that she call our office at ###-###-####
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.
Regards, [redacted]
Customer Service Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
On...

June 13, 2014 We did an Evacuate & Recharge, which includes a quick leak check. Freon & Dye. We installed the customers supplied compressor and installed a new serpentine belt. The customer did purchase the belt from Pep Boys. We show no A/C evaluation in which we checked the A/C before this date or on this visit.
[redacted] walked in and asked for this service or was told by a repair shop that their compressor was needing to be replaced. Our Warranty on customer suppled parts is 90 days or 4,000 miles which ever comes first, Labor only.
On October 28, 2014, [redacted] came in asking for A/C check, he advised his a/c was not blowing cold. We found no visible leaks. The A/C compressor was not coming on. That is when we advised [redacted] that we would have to Evacuate the system and see if the system had any Freon in it. [redacted] declined this service.
The request of any repairs or refunds are denied.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132