Pep Boys

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and here is the information they need:
the Pep Boys location is at [redacted], Comstock Park MI [redacted].
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on August 8, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

was contacted and advised to return to our facility and we will do the necessary repairs at no charge. We are waiting for [redacted] to return.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear Mr. [redacted],We are in receipt of the complaint sent to your office on March 10, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility.Ms. [redacted] came into our store in January of 2012, she had a 4 step fuel induction service done, valve cover gaskets done, and her EGR valve replaced, repairs she paid for. Ms. [redacted] came in the very next day with issues with her vehicle and driving poorly. At that time the issue was found to be the Knock Sensor, which was replaced free of charge to the customer. Five months later Ms. [redacted] returned to our location for an oil change and a check engine code pull. Nothing further has been done on her vehicle since. After contacting Ms. [redacted] and personally speaking with her, she stated she knew that based on the time frame that has elapsed between now and when the work was performed on her vehicle; that nothing could really be done. She was upset that she had to replace a sensor that had been replaced 3 years prior, and when the shop doing the repairs for her mentioned that a wire had been spliced in for the knock sensor, she felt that the work performed by pep boys three years prior wasn't to the best of workmanship. She closed in saying that she understood that there was little to no compensation to be offered and that is why she didn't contact Pep Boys directly, and she was not looking for further contact from Pep Boys at this time. She also stated that she wouldn't request for any services from Pep Boys in the future. We again apologize, as well as thank Ms. [redacted]  for allowing us the opportunity to address her concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys[redacted]Philadelphia, Pa 19132
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Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on September 1, 2014. We apologize for any inconvenience [redacted] may have experienced at our facility. [redacted] returned to our facility and was given a free wheel alignment and moved the chamber bolt no charge. We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Regards, Robin S[redacted] Customer Care Specialist Pep Boys 3111 West Allegheny Avenue Philadelphia, Pa 19132 Phone: ###-###-#### Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office on March 19, 2015 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was contacted by the Area Director and advised that a refund would be provided to her. If [redacted] has not returned for her refund we ask that she do so at her earliest convenience.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear **. [redacted],We are in receipt of the
complaint sent to your office by **. [redacted] dated May 2, 2014. We would like to
apologize to **. [redacted] for any inconvenience he may have experienced at our Pep
Boys facility.
size="2" face="sans-serif">**. [redacted] Called in asking About the Price of a Ceramic Brake
repair For his 2008 [redacted] Pickup. The manager Invited him in for a Free
Brake Inspection. **. [redacted] came in and the manager greeted him, explained the
Brake Inspection Process and completed the Customer service request with **.
[redacted] Present. **. [redacted] then left
to run some errands. We had one of our ASE Certified Brake Technicians pull in
His Vehicle and Perform the inspection. The technician brought in the Multi
Point inspection and we went to the Vehicle to go over the results with the
Technician. he showed us that the rotors were starting to heat crack on the
surface of the rotors and some "hot spots" and with our Specs there was only
.050 in. Available to machine and he wasn't sure how deep those cracks went, He
Recommended Rotor Replacement. We
called **. [redacted] with an Estimate and invited him down to see what we were
seeing, We respectfully and calmly explained the rotor condition to **. [redacted]
and explained that we would be unable to machine his rotors and that we would
have to replace them. **. [redacted] hen became Very irate on the Phone and said
"Then Don't Do Any Work At All" and hung up. We went out to the Shop and had another Technician Put the
Vehicle back together, as the original technician was at lunch. We Also went to
lunch at that Time. While We were Gone **. [redacted] Came Into The Store and
Proceeded To Raise a Scene By yelling at the Technicians and advisors, The
Manager on duty at the time was [redacted] who got involved to attempt to
Satisfy **. [redacted], and solve the problem. **. [redacted] Wouldn't allow anyone to discuss the situation with
him and stormed into the Shop, Got into his Truck And Drove it out of the Bay
and away from the Store. **. [redacted] went To [redacted] Purchased New
Pads & Rotors And Replaced Them On His Vehicle. His Work order With Pep Boys
was For $0.00 for a Brake Inspection Only. We find no wrong doing on behalf of Pep Boys and no refunds are
due. We again apologize as well as
thank **. [redacted] for allowing us the opportunity to address his
concerns. Regards, [redacted] Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I do not want to deal with the store manager or any associates at that location. My first several attempts at a resolution were made through the business and it ended with me driving to [redacted] with a badly installed fuel pump that I was talked into paying for even though I had paid $1000 already to fix the issue that brought me to that Pep Boys in the first place. I will not accept anything less than talking with Pep Boys corporate about the issues and starting a resolution through them. 
Regards,
[redacted]

Dear [redacted] We are in receipt of the complaint sent to your office on December 15 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.The service manager did leave a message for [redacted] that he would replace the parts that were installed, [redacted] states she already had the repair done. We ask that [redacted] contact Louis at this location and provide Louis with a receipt of the repairs that she had rendered at another facility and if a refund is warranted he will provide the refund.We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I'm rejecting this response as Pep boys is responsible for damage of my car I have attached documents from the dealing indicting the reason why my car was damage. The mechanic did not his do diligence in which caused my power steering to be destroyed. When will someone take responsibilities for damaging someone car and costing more money to correct the problem. I spend 200.00 to get a belt, turn around had to spend close to $2,000.00 to get my car fix. Power steering do not damage that easy as I said before before I brought my car to Pep boys was nothing wrong with my power steering. For Pep Boys not to take responsibilities for their workers is just not right.
I want a better resolution.
Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Is this some kind of joke? “No one”…. I repeat “No one” has
bothered to contact me regarding this issue. Not by phone, not by postal mail,
not by email. To receive a response from Pep Boys saying that this matter has
been resolved is a joke! The lies and deceit that come from Pep Boys seem to be
a systemic problem starting from the Top, working its way down to the stores. I
have been lied to by the Pep Boys service center by telling me my a/c has been
fixed to the tune of 5-6 times and now I have been lied to by the corporate
office by saying this problem has been resolved and that I have been contacted
regarding this issue.
It seams to me that the culture of deception and untruths
permeates throughout Pep Boys and is actually accepted as corporate culture by
this very response to my complaint. Let me repeat, “No One” has contacted me
regarding my complaint. None of the charges have been credited back to my
account and my a/c still blows hot as I enjoy the 100 plus degree temperatures
here in [redacted] in the middle of the summer.
“I will state again because my first write up must not have
been clear.
I am requesting that Pep Boys
refunds all of my money for service that was not completed and corrected by
your service center. I returned 5-6 times to allow your service center to
correct the problem. I have been an accommodating customer allowing Pep Boys
the opportunity to correct their deficient work. I am not 100% satisfied with
the work that your service center provided me. I am not satisfied with the work
that was done because I still have the SAME issues that I had when I
first brought my vehicle into your service center.
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on October 14, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">[redacted] was contacted by the management at this location, they addressed her concerns and offered [redacted] the refund she is requesting. [redacted] is to return Thursday 23, 2014 for her refund.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: 10047666  (Pep Boys Case # [redacted])I am rejecting this response because:
(1,) Based on a conversation with the Pep Boys # [redacted] Service Manager; the displinary action taken for the Pep Boys Technician who failed to properly tighten down the lug nuts placing the lives of my family & others on the road was a written warning. The was rather disturbing based on another Pep Boys Techinians statements; stating that this was this Pep Boys Technician 3rd warning and that any additional warnings would be cause for termination.
(2.) Pep Boys Area Manager never apoligized or offer any reimbursement for the tow charges incurred ([redacted], Ca. to Pep Boys [redacted] +- 60 miles one-way)
(3.) The reimbursement offer made by the Area Manager was "not" for the cost of the Rack & Pinion Service (Parts & Labor); but for the "labor only". The total charge paid was $195.48 (parts) and $385.28 (labor) or $596.40
(4.) Pep Boys nor the Area Manager never provided any explanation for the additional "fraudulent"  "front brake" job recommendations; leading additional suspect that the "rear brake" job at a cost of $345.92 was potentially also not necessary. Please see attached statement for Professional Mechanic [redacted]; who reinspected and analyzed the Pep Boys front brake job recommendation.
(5.) Although I have been a long time patron of Pep Boys; this is the "second" time I have to place a major compliant due to negligence and poor service at Pep Boys # [redacted]. The other major compliant at this same Pep Boys location was Case # [redacted] (07/2012).
At this time, I am asking Pep Boys to review this additional information and respond.
Regards,[redacted] ###-###-####

Complaint: [redacted]
The address of the Pep Boys where I received service is Pep Boys
Address: [redacted], VA [redacted] Phone:###-###-####
Regards,
[redacted]

Dear [redacted],
We are in receipt of the
complaint sent to your office **. [redacted] on April 25, 2014. We would
like to apologize to **. [redacted] for any inconvenience he may...

have experienced
at our facility. To further assist **. [redacted] we will need the
location of the Pep Boys facility she visited. Once we receive this information,
we will than begin our resolution process. We again apologize as well as thank **. [redacted]
for allowing us the opportunity to address his concerns.
Regards,
[redacted] Customer Service Coordinator

Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the price until the work was done.  Then they held my car hostage,  because they wouldn't take my check and told me to take a cab home which cost me 40.00 then I had to come back to resolve the payment issue.  The manager (Gil) if he was a manager,  made no attempt to get my check approved or look into the problem, he just kept telling me my check as no good which I know was a lie.  I am an auditor and had more than enough to cover the check.    I made an appointment on-line but had to wait for the "walk-ins" who were there first.  Why make an appointment?   I had an appointment at 1PM and didn't get home from this whole ordeal until 5:30 PM.  My advise is take your business somewhere else

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I haven't heard from Pep boys as of 10/23/2014
Regards,
[redacted]

Dear Ms.[redacted],
We are in receipt of the complaint sent to your office on February 13, 2015 by Mr. [redacted] We apologize for any inconvenience Mr. [redacted] may have experienced at our facility,
In...

order to further assist Mr. [redacted] with his concerns, we will need the store location he visited. Once we receive this information we will than begin our resolution process.
We again apologize as well as thank Mr. [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] August 19, 2014. We apologize for any inconvenience [redacted] may have experienced at our...

facility.
[redacted] did return and we refunded the tires.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear **. [redacted],
We are in receipt of the complaint sent to your office **. [redacted] on February 25, 2014. We would...

like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility. **. [redacted] has been given a refund.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.
Regards,
[redacted]
Customer Service Coordinator