Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My complaint is resolved.However, the basic problem is the Company software acceptance/rejection needs revision.Otherwise the Company will continue to cause problems for potential customers Also their software didn't solve my problem
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's concern over alleged fraudulent activityThe complaint states that the customer believes her and her mother were the victims of a fraudulent scheme By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product As such, DR is investigating these alleged fraudulent charges due to the fact that DR was a victim of the fraud as wellDR has reversed the transactions as quickly as possible and will continue to investigate this issue further DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised, and as such requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and a refund has been processedThe customer can expect to see this reflected in their account in the next 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because they are giving me the refund that I requested
Initial Business Response / [redacted] (1000, 6, 2016/02/13) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this productAs such, DR cannot comment on the issues or correspondence referenced in this complaint Per the customer's request, DR customer service issued the customer a full refund on February 4, This credit should appear in the customer's account within - business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/19) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMoney has been refunded.Thank you so much
Final Consumer Response / [redacted] (2000, 5, 2015/12/01) */ Hi I finally got a refund from digital river last Friday, so I would like to close the case I appreciate you took time to follow up Kind regards Almudena
On March 30, 2017, we notified the publisher that their account would be terminated due to a chargeback rate of 12.5%, and they were informed at that time their funds would be held for no less than days to allow a sufficient time period for the processing of possible customer chargebacks and returns against the remaining funds in their account They were also informed that we require months of no returns before we will release the remaining balance On September 12, 2017, we informed the publisher that we would be holding their funds for an additional months due to the fact that another chargeback came through during the month of August In addition, we referred the publisher to the MyCommerce ShaPublisher Agreement (section 4.9.) detailing that we can hold the funds if we feel there is a need to cover future returns As a chargeback was received as late as August, it was necessary to continue the payment hold on this account The account can be reviewed for payment on December We have informed the publisher to contact us in December for a review of their account activity.Regards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request to discontinue services for certain software The complaint states that the customer tried to stop the automatic renewal for the software by using the action button(s) on the website but that the action button(s) did not work As such, the customer is requesting that the automatic renewals for the software stop By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service has cancelled the automatic renewal on the order The customer should be receiving an email confirming this cancellation, and no further automatic renewals will be processed in association with this order DR customer service was unable to duplicate the non-functioning action buttons on the website DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a Ubisoft productThe complaint states that the customer believes the product did not function as advertised, and as such the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR does not handle customer service for UbisoftOnly Ubisoft can assist with this requestDR customer service directs the customer to work directly with Ubisoft to pursue a refund North America (English): +X (XXX) XXX-XXXX Hours (EST): 9am - 9pm EST Mon - Fri DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The web site for Ubisoft, https://www.ubisoft.com/en-US/, contains a Uplayshop link that calls shop.ubi.com Text on shop.ubi.com states "DR globalTech Incis the authorized reseller and merchant of the products and services offered within this store." Further text on the web site states: "About Digital River globalTech, Inc DR globalTech, Inc., a Digital River Company, provides on-demand e-commerce and marketing services designed for consumer technology manufacturersOur solution is flexible enough to create a customized offering to meet the specific needs of the hard goods marketplace, including world class e-commerce capabilities, sophisticated catalog and pricing management, robust international services, proven e-marketing technologies and turnkey fulfillment through all major distributorsIn addition, our e-commerce solution is designed to help companies maximize online revenues as well as reduce the costs and risks of running an e-commerce operation Founded in 1994, Digital River is headquartered in Minneapolis, Minnesota..." Further text on the web site states: "THESE TERMS OF SALE ("TERMS") CONSITUTE A BINDING LEGAL CONTRACT BETWEEN (A) US, DR GLOBALTECH, INC., WITH OFFICES AT XXXXX [redacted] XXXXX, THE SELLER (WITH REFERENCES TO "US", "WE", OR "OUR" BEING CONSTRUED ACCORDINGLY), AND (B) YOU, THE PURCHASER (WITH REFERENCES TO "YOU" OR "YOUR" BEING CONSTRUED ACCORDINGLY) THESE TERMS APPLY TO ALL OFFERS, SALES AND PURCHASES OF THIRD PARTY PRODUCTS (INCLUDING, WITHOUT LIMITATION, HARDWARE, SOFTWARE, LICENSE RIGHTS, AND SERVICE USE RIGHTS RESOLD BY US) ("PRODUCTS") OR ACCESS RIGHTS TO SERVICES WE DIRECTLY PROVIDE (INCLUDING, WITHOUT LIMITATION, EXTENDED DOWNLOAD SERVICE OR REGISTRATION BACKUP SERVICE) ("DR SERVICES"), WHICH OCCUR EITHER (A) THROUGH THE ONLINE STORE ON WHICH WE POST THESE TERMS, OR (B) THROUGH ANY OTHER MEANS THROUGH WHICH WE ENGAGE IN THE SALE OF PRODUCTS AND DR SERVICES, SUCH AS BUT NOT LIMITED TO ORDERS BY PHONE (THE WEBSITE AND SUCH OTHER MEANS, A "DR COMMERCE SOLUTION")BY ORDERING ANY PRODUCT OR DR SERVICE THROUGH A DR COMMERCE SOLUTION OR BY VISITING THIS ONLINE STORE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS AGREEMENT." The payment information from my bank: Post date: 11/19/ Amount: - Type: Other payment Description: PAYPAL DES:INST XFER ID:DR INC USD INDN: [redacted] AND [redacted] CO [redacted] WEB DR globalTech Inc., Digital River, is the seller of the product, as the above language makes clearI went to that site to purchase the offered software, I entered payment information into that site, the language above creates a seller/purchaser relationship Payment should be refunded from this sellerThis seller should not be allowed to redirect to an uncooperative and financially unable to refund Customer Service group Final Business Response / [redacted] (4000, 9, 2015/12/21) */ Digital River, Inc("DR") is in receipt of a counter complaint from a customer regarding the customer's purchase of a Ubisoft productThe complaint states that the customer believes the product did not function as advertised, and as such, the customer requests a refundThe complaint further states that the customer believes DR is the seller of the product, and therefore the refund should be provided directly by DR By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Again, DR does not handle any customer service for UbisoftHowever, DR has refunded the customer order, and the customer should expect to see this reflected in their account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product, and the attempted cancellation of such productAs such, the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this request Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/ Customer Services Phone: [redacted] Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) A cancellation was taken by samsung on the 16thThey told me hoursWhen I spoke to them on the 20Th they said it was in digital rivers handsi called them and they blew me off with the same answer they providedcalled samsung back and again stated they do not handle money that is why they use digital riverI feel digital river is responsibletoday the 23rd I still have not recieved a refund Final Business Response / [redacted] (4000, 9, 2015/12/30) */ Digital River, Inc("DR") is in receipt of a counter complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such productAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Again, DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceDR has contacted Samsung on behalf of the customer, and has escalated this complaint to Samsung customer serviceSamsung customer service will be in contact with the customer to assist in resolving the issue, as only Samsung Electronics America can assist with this request DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer returned a product that was purchased during the thirty day return period and has not yet received a refund As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Seeing as this complaint is in regards to a HTC product that the customer purchased through the HTC Shop, DR must re-direct this complaint to the HTC Customer Support Team as they handle their own shipments and customer service supportPlease reach out to the HTC Customer Support Team with this dispute, please contact them at: URL: http://store.digitalriver.com/store/htcus/help; Email: [email protected]; Phone: ###-###-#### DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the customer believes they have been unable to obtain a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service records, a refund was processed for the customer's order on June 9th, The customer can expect to see this refund reflected in their account with then next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, [redacted] Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding their request for a refund. The complaint states that the customer has requested a refund on previous occasions but has yet to be refunded. As such, the customer is requesting a full refund. ... By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on January 5, 2017. DR apologizes for any inconvenience experienced by the customer. Sincerely, Digital River, Inc.
We apologize for the customer's experience with this order We have located the customers order in our system, and reviewed the charges posted to the customer's account We show that the customer's credit card was authorized and the charge did not go through due to the request for cancellation on the day of the order If the customer used a debit card to process this transaction, the bank will often show the pre-authorization that occurred at the time the order was entered as a full charge until they remove it The pre-authorization is a bank hold on funds and the customer can work with their bank to have that removed, however banks typically will drop the pre-auth within 5-days of an attempted transaction Regards, Digital River
We were able to locate a 2nd order attached to the customer's name and spoke with the customer today confirming we are processing a refund for the 2nd order We regret the customer's experience and thank them for bringing this to our attention Regards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes that the product that he purchased was defective As such, the customer is requesting a full refund for the amount charged to his credit cardBy way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on May 5, This credit should appear in the customer’s account within 5-business daysDR apologizes for any inconvenience experienced by the customerSincerely, Digital River, Inc
It looks like the product was checked in at the warehouse and refunded on March 4thI just initiated the refund for the shipping charges” – DR customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAdditionally, my experience with their rep., Paula, was very positiveShe was thorough, accommodating and professionalThe refund appeared in my account the same day that I spoke with her.Thank you Revdex.com for your assistance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for you response- I will look forward to receiving the disc in a couple weeks
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this amountAs such, the customer is requesting a refund for the full amount By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate any charge made to the customer in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $and charged on May 2, This charged was refunded for the full amount on June 2, DR customer service has not been able to locate any screen shots from the email address provided by the customerDR customer service requests that the customer provide the email address from which these exchanges were sent, as well as the email address to which the customer sent the previous correspondence so that DR customer service may locate the screenshots in question DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The charge on my account was may 18,not may It was for $I sent a screen shot from my home email addresssince this is public information I will not supply it hereI do not want it given to the publicDR has given so many excusesThey even sent an email with an account number and a bunch of information to show to my banksupposedly it was linked to this chargeIt was supposedly refunded using the account givenThe bank could not locate any of the information givenThe bank also put in paperwork for a fraudulent transactionI am hoping this will be taken care of ASAPIt's already been over a month Final Consumer Response / [redacted] (3000, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The amount charged to my account was $106.95, not $It was placed on May 18,2015,not May 2,The $is a totally different account, that is still in useThat is not the account I want refundedI already sent a screen shot on May 18, 2015, and then again on May25, 2015, along with my email addressIt was received and replied back by [redacted] online store customer serviceEmail Id:XXXXXXXXI will not give out any account numbers, or any other personal information on this siteThere should be enough information in the emails I sent directly to the company to fix this issue Final Business Response / [redacted] (4000, 13, 2015/07/13) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this orderAs such, the customer is requesting a refund for the full amount By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's email containing a screenshot, however, there is not enough information contained in the screenshot for DR to locate a charge in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $129.95, charged on May 2, 2015, and refunded for the full amount on June 2, DR customer service will need additional information from the customer in order to further assist DR customer service has unsuccessfully attempted to contact the customer via telephoneDR customer service followed up with an email to the customer containing a phone number for the customer to call, in an effort to better assist in resolving the issueIf the customer can provide the necessary information to DR customer service, DR can attempt to locate the charge in questionIf the customer cannot provide the account information, if DR cannot locate the charge, or if DR does not hear back from the customer, DR can do nothing but advise the customer to dispute the charges with their bankDR cannot refund an order/charge unless it can be located in DR's system DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My complaint is resolved.However, the basic problem is the Company software acceptance/rejection needs revision.Otherwise the Company will continue to cause problems for potential customers Also their software didn't solve my problem
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's concern over alleged fraudulent activityThe complaint states that the customer believes her and her mother were the victims of a fraudulent scheme By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product As such, DR is investigating these alleged fraudulent charges due to the fact that DR was a victim of the fraud as wellDR has reversed the transactions as quickly as possible and will continue to investigate this issue further DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised, and as such requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and a refund has been processedThe customer can expect to see this reflected in their account in the next 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because they are giving me the refund that I requested
Initial Business Response / [redacted] (1000, 6, 2016/02/13) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this productAs such, DR cannot comment on the issues or correspondence referenced in this complaint Per the customer's request, DR customer service issued the customer a full refund on February 4, This credit should appear in the customer's account within - business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/19) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMoney has been refunded.Thank you so much
Final Consumer Response / [redacted] (2000, 5, 2015/12/01) */ Hi I finally got a refund from digital river last Friday, so I would like to close the case I appreciate you took time to follow up Kind regards Almudena
On March 30, 2017, we notified the publisher that their account would be terminated due to a chargeback rate of 12.5%, and they were informed at that time their funds would be held for no less than days to allow a sufficient time period for the processing of possible customer chargebacks and returns against the remaining funds in their account They were also informed that we require months of no returns before we will release the remaining balance On September 12, 2017, we informed the publisher that we would be holding their funds for an additional months due to the fact that another chargeback came through during the month of August In addition, we referred the publisher to the MyCommerce ShaPublisher Agreement (section 4.9.) detailing that we can hold the funds if we feel there is a need to cover future returns As a chargeback was received as late as August, it was necessary to continue the payment hold on this account The account can be reviewed for payment on December We have informed the publisher to contact us in December for a review of their account activity.Regards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request to discontinue services for certain software The complaint states that the customer tried to stop the automatic renewal for the software by using the action button(s) on the website but that the action button(s) did not work As such, the customer is requesting that the automatic renewals for the software stop By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service has cancelled the automatic renewal on the order The customer should be receiving an email confirming this cancellation, and no further automatic renewals will be processed in association with this order DR customer service was unable to duplicate the non-functioning action buttons on the website DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a Ubisoft productThe complaint states that the customer believes the product did not function as advertised, and as such the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR does not handle customer service for UbisoftOnly Ubisoft can assist with this requestDR customer service directs the customer to work directly with Ubisoft to pursue a refund North America (English): +X (XXX) XXX-XXXX Hours (EST): 9am - 9pm EST Mon - Fri DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The web site for Ubisoft, https://www.ubisoft.com/en-US/, contains a Uplayshop link that calls shop.ubi.com Text on shop.ubi.com states "DR globalTech Incis the authorized reseller and merchant of the products and services offered within this store." Further text on the web site states: "About Digital River globalTech, Inc DR globalTech, Inc., a Digital River Company, provides on-demand e-commerce and marketing services designed for consumer technology manufacturersOur solution is flexible enough to create a customized offering to meet the specific needs of the hard goods marketplace, including world class e-commerce capabilities, sophisticated catalog and pricing management, robust international services, proven e-marketing technologies and turnkey fulfillment through all major distributorsIn addition, our e-commerce solution is designed to help companies maximize online revenues as well as reduce the costs and risks of running an e-commerce operation Founded in 1994, Digital River is headquartered in Minneapolis, Minnesota..." Further text on the web site states: "THESE TERMS OF SALE ("TERMS") CONSITUTE A BINDING LEGAL CONTRACT BETWEEN (A) US, DR GLOBALTECH, INC., WITH OFFICES AT XXXXX [redacted] XXXXX, THE SELLER (WITH REFERENCES TO "US", "WE", OR "OUR" BEING CONSTRUED ACCORDINGLY), AND (B) YOU, THE PURCHASER (WITH REFERENCES TO "YOU" OR "YOUR" BEING CONSTRUED ACCORDINGLY) THESE TERMS APPLY TO ALL OFFERS, SALES AND PURCHASES OF THIRD PARTY PRODUCTS (INCLUDING, WITHOUT LIMITATION, HARDWARE, SOFTWARE, LICENSE RIGHTS, AND SERVICE USE RIGHTS RESOLD BY US) ("PRODUCTS") OR ACCESS RIGHTS TO SERVICES WE DIRECTLY PROVIDE (INCLUDING, WITHOUT LIMITATION, EXTENDED DOWNLOAD SERVICE OR REGISTRATION BACKUP SERVICE) ("DR SERVICES"), WHICH OCCUR EITHER (A) THROUGH THE ONLINE STORE ON WHICH WE POST THESE TERMS, OR (B) THROUGH ANY OTHER MEANS THROUGH WHICH WE ENGAGE IN THE SALE OF PRODUCTS AND DR SERVICES, SUCH AS BUT NOT LIMITED TO ORDERS BY PHONE (THE WEBSITE AND SUCH OTHER MEANS, A "DR COMMERCE SOLUTION")BY ORDERING ANY PRODUCT OR DR SERVICE THROUGH A DR COMMERCE SOLUTION OR BY VISITING THIS ONLINE STORE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS AGREEMENT." The payment information from my bank: Post date: 11/19/ Amount: - Type: Other payment Description: PAYPAL DES:INST XFER ID:DR INC USD INDN: [redacted] AND [redacted] CO [redacted] WEB DR globalTech Inc., Digital River, is the seller of the product, as the above language makes clearI went to that site to purchase the offered software, I entered payment information into that site, the language above creates a seller/purchaser relationship Payment should be refunded from this sellerThis seller should not be allowed to redirect to an uncooperative and financially unable to refund Customer Service group Final Business Response / [redacted] (4000, 9, 2015/12/21) */ Digital River, Inc("DR") is in receipt of a counter complaint from a customer regarding the customer's purchase of a Ubisoft productThe complaint states that the customer believes the product did not function as advertised, and as such, the customer requests a refundThe complaint further states that the customer believes DR is the seller of the product, and therefore the refund should be provided directly by DR By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Again, DR does not handle any customer service for UbisoftHowever, DR has refunded the customer order, and the customer should expect to see this reflected in their account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product, and the attempted cancellation of such productAs such, the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this request Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/ Customer Services Phone: [redacted] Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) A cancellation was taken by samsung on the 16thThey told me hoursWhen I spoke to them on the 20Th they said it was in digital rivers handsi called them and they blew me off with the same answer they providedcalled samsung back and again stated they do not handle money that is why they use digital riverI feel digital river is responsibletoday the 23rd I still have not recieved a refund Final Business Response / [redacted] (4000, 9, 2015/12/30) */ Digital River, Inc("DR") is in receipt of a counter complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such productAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Again, DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceDR has contacted Samsung on behalf of the customer, and has escalated this complaint to Samsung customer serviceSamsung customer service will be in contact with the customer to assist in resolving the issue, as only Samsung Electronics America can assist with this request DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer returned a product that was purchased during the thirty day return period and has not yet received a refund As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Seeing as this complaint is in regards to a HTC product that the customer purchased through the HTC Shop, DR must re-direct this complaint to the HTC Customer Support Team as they handle their own shipments and customer service supportPlease reach out to the HTC Customer Support Team with this dispute, please contact them at: URL: http://store.digitalriver.com/store/htcus/help; Email: [email protected]; Phone: ###-###-#### DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the customer believes they have been unable to obtain a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service records, a refund was processed for the customer's order on June 9th, The customer can expect to see this refund reflected in their account with then next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, [redacted] Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding their request for a refund. The complaint states that the customer has requested a refund on previous occasions but has yet to be refunded. As such, the customer is requesting a full refund. ... By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on January 5, 2017. DR apologizes for any inconvenience experienced by the customer. Sincerely, Digital River, Inc.
We apologize for the customer's experience with this order We have located the customers order in our system, and reviewed the charges posted to the customer's account We show that the customer's credit card was authorized and the charge did not go through due to the request for cancellation on the day of the order If the customer used a debit card to process this transaction, the bank will often show the pre-authorization that occurred at the time the order was entered as a full charge until they remove it The pre-authorization is a bank hold on funds and the customer can work with their bank to have that removed, however banks typically will drop the pre-auth within 5-days of an attempted transaction Regards, Digital River
We were able to locate a 2nd order attached to the customer's name and spoke with the customer today confirming we are processing a refund for the 2nd order We regret the customer's experience and thank them for bringing this to our attention Regards, Digital River
Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes that the product that he purchased was defective As such, the customer is requesting a full refund for the amount charged to his credit cardBy way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on May 5, This credit should appear in the customer’s account within 5-business daysDR apologizes for any inconvenience experienced by the customerSincerely, Digital River, Inc
It looks like the product was checked in at the warehouse and refunded on March 4thI just initiated the refund for the shipping charges” – DR customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAdditionally, my experience with their rep., Paula, was very positiveShe was thorough, accommodating and professionalThe refund appeared in my account the same day that I spoke with her.Thank you Revdex.com for your assistance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for you response- I will look forward to receiving the disc in a couple weeks
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this amountAs such, the customer is requesting a refund for the full amount By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate any charge made to the customer in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $and charged on May 2, This charged was refunded for the full amount on June 2, DR customer service has not been able to locate any screen shots from the email address provided by the customerDR customer service requests that the customer provide the email address from which these exchanges were sent, as well as the email address to which the customer sent the previous correspondence so that DR customer service may locate the screenshots in question DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The charge on my account was may 18,not may It was for $I sent a screen shot from my home email addresssince this is public information I will not supply it hereI do not want it given to the publicDR has given so many excusesThey even sent an email with an account number and a bunch of information to show to my banksupposedly it was linked to this chargeIt was supposedly refunded using the account givenThe bank could not locate any of the information givenThe bank also put in paperwork for a fraudulent transactionI am hoping this will be taken care of ASAPIt's already been over a month Final Consumer Response / [redacted] (3000, 11, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The amount charged to my account was $106.95, not $It was placed on May 18,2015,not May 2,The $is a totally different account, that is still in useThat is not the account I want refundedI already sent a screen shot on May 18, 2015, and then again on May25, 2015, along with my email addressIt was received and replied back by [redacted] online store customer serviceEmail Id:XXXXXXXXI will not give out any account numbers, or any other personal information on this siteThere should be enough information in the emails I sent directly to the company to fix this issue Final Business Response / [redacted] (4000, 13, 2015/07/13) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this orderAs such, the customer is requesting a refund for the full amount By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's email containing a screenshot, however, there is not enough information contained in the screenshot for DR to locate a charge in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $129.95, charged on May 2, 2015, and refunded for the full amount on June 2, DR customer service will need additional information from the customer in order to further assist DR customer service has unsuccessfully attempted to contact the customer via telephoneDR customer service followed up with an email to the customer containing a phone number for the customer to call, in an effort to better assist in resolving the issueIf the customer can provide the necessary information to DR customer service, DR can attempt to locate the charge in questionIf the customer cannot provide the account information, if DR cannot locate the charge, or if DR does not hear back from the customer, DR can do nothing but advise the customer to dispute the charges with their bankDR cannot refund an order/charge unless it can be located in DR's system DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc