Performance & A1 Collision Repair

We apologize for the customer's experience regarding this refund request. The customer originally purchased this product on December 22, and March 1, is the first record we have of the customer requesting assistance with the purchase from 2010. Unfortunately, we are unable to
refund this order due to the time that has passes since this order was completed. We have sent a request to the publisher of the product on behalf of the customer requesting they assist with activating the productWe regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River

Initial Business Response /* (1000, 5, 2015/10/01) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the purchase of a productThe complaint states that the customer believes they received the wrong productAs such, the customer requests a replacement
product
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service reached out to the reseller, Blackberry, and Blackberry has opted to take ownership of this issueBlackberry customer services has been in contact with the customer to assist in correcting the issueBlackberry customer service has arranged for a replacement order, and the customer should be receiving a confirmation email shortly
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

The vendor in this matter is HTC Corpand they have their store set up such that Digital River does not handled their customer service; they handle it directly. The contact information is the same on both of their sites, because it is all directing the customer to speak with HTC directly. All of our Digital River agents are trained to follow those settings, such that we cannot assist with HTC orders and the customer is required to work directly with the client. We apologize for this unfortunate situation but because of the way that HTC has set up its store this complaint should be directed toward HTC, as Digital River has no visibility regarding product shipment or HTC’s policies in that regardTo the extent that HTC has provided the customer with a full refund, that may be the best that they are able to do in this matter.Russell SimmonsParalegalDigital River, Inc

Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer has requested a refund on several occasions but has yet to be refundedAs such, the customer is requesting a full refund
By way of
reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refundPlease provide DR with the order number of the product to be refunded and DR customer service will assist
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Initial Business Response /* (1000, 5, 2015/11/09) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the customer did not purchase the product, and therefore requests
their money back
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's orderDR customer service records indicate the charge was an automatic renewal from the customer's purchase of a product in DR customer service indicates the customer has already disputed the charge, so DR is unable to process a refund for this orderBy disputing the charge, the bank has already taken the customer's money back, and we are therefore unable to process a refund that the order
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Reviewing the order details from 2010, the order was completed on December at 23:CESTThe license key for his purchase was sent to his email address provided on the order at the time the order was completed. We have a contact out to the publisher requesting assistance with activating the customer's purchase from over years ago. They have been asked to reach out to the customer at the email address provided when he placed the order in 2010.Regards, Digital River

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request to have certain photos returned to iCloud/iTunes. The complaint states that photos were taken from iCloud/iTunes without customer’s authorization. As such, the customer is
requesting that the photos be returned to iCloud/iTunes By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR customer service is unable to locate the customer's order with the information customer has provided. We are requesting that the customer provide the order number from their order so that DR can process a refund. Unfortunately, DR cannot restore the data that customer would like returned to iCloud/iTunes DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer believes that he had delivery issues with regard to software that was purchased. As such, the customer is requesting a full
refund for the amount charged to their account By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their product on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on July 5, 2016. This credit should appeared in the customer’s account within 2-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

We apologize for the issues the customer has encounteredDigital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not provide customer service for the Microsoft HUP ProgramAll orders through Microsoft HUP are
offered at a discounted price to employees of specific companies while the company is in an active agreement with Microsoft.In this case, the company the customer worked for at the time of the purchase has chosen to end that agreement, so the products from their order are no longer available. If the customer would like to know more about this program, they can visit the HUP website: http://www.microsofthup.com/ or they can contact Microsoft with any further questions.Digital River cares about offering a quality service for our customers, but in this case, we are unable to make the download available again on this purchase. We apologize for any inconvenience.Sincerely,Digital River, Inc

Digital River apologizes for the confusion and inconvenience the Customer is experiencingDigital River powers eCommerce operations for companies, but may not run commerce for every possible purchase scenarioUnfortunately the Customer's information is not found anywhere in DR's system and based
on information shared, it is possible the originating order was purchased through another tool (Customer stated it was purchased through their IT company)DR has reached out directly to the Customer to share this information Digital River cares about offering quality service for our customers and companies we supportWe will continue to try and connect the Customer and the software company to help them receive the access to the product they expect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.In addition, I would like to compliment Revdex.com for their very prompt action to my relatively unimportant issue. Revdex.com is a number one institution! Sincerely, *** ** ***

Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer has requested a refund on several occasions but has yet to be refundedAs such, the customer is requesting a full refund
By way of
reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
Per the customer's request, DR customer service issued the customer a full refund on March 15,
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has requested a refund on previous occasions but has yet to be refunded. As such, the customer is requesting a full refund
for the amount charged to his account By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service had originally issued the customer a refund by check on October 19, As the original check hadn’t been cashed, DR customer service cancelled the original refund and reissued another refund by check on October 27, DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response /* (1000, 5, 2015/08/27) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a data recovery software productThe complaint states that the customer believes the product did not function as advertised and that
the customer has been unable to obtain a refundAs such, the customer requests a full refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's order, and pursuant to DR customer services records, a refund was processed on August 17, The customer can expect to see these funds reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received my refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have already purchased the program from another source

Initial Business Response /* (1000, 5, 2015/09/22) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's credit cardThe complaint states that the customer believes there was an unauthorized charge placed to the customer's credit card
totaling $42.39, and therefore, the customer has requested a refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located an order matching the customer's information, and a refund has been processedThe customer can expect to see this reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer believes that the software purchased was defective. As such, the customer is requesting a full refund By way of
reference, DR provides outsourced e-commerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR does not create the I-Recovery software and only handles one of the online stores where this item can be purchased. Furthermore, DR does not handle the shareware or try before you buy software for the company that this software was purchased from and therefore cannot assist with this claim. DR suggests that the customer file this complaint against the creator of the software, as no order was placed through DR’s system DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wanted a refund for a product that did not workI accept response from company for a full refund

We apologize for the customer's experience with this order. Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the
product. We have located the customer's order and do not have any record of a prior contact to Digital River from the customer. Based on the information provided by the customer in their complaint, we are processing a refund for the amount of order back to their account. Please allow 5-days for the refund to reflect on their account. We regret the customer's experience and thank them for bringing this to our attention. Regards, Digital River

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11508138. This resolution seems satisfactory to me