Performance & A1 Collision Repair

Final Consumer Response / [redacted] (2000, 6, 2016/02/11) */ I was refunded the $on Feb 10,I consider this closedThanks you for your help Revdex.com

We apologize for the customer's experience regarding this auto-renewal charge. We've reviewed the customer's order and were unable to locate a prior contact to Digital River requesting a refund of this order. Based on the information provided by the customer in their complaint, we are... processing a refund for the amount of order back to their account. Please allow 5-7 days for the refund to reflect on their account. We are also disabling the auto-renewal of the subscription tied to this order so no additional charges will occur. We regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised, and as such, the customer requests a refund in the amount of $ By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and DR customer service records indicate that a refund was processed on 11/13/The customer can expect to see this reflected in their account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/24) */

Final Consumer Response / [redacted] (2000, 6, 2015/07/23) */ I received a refund from DigitalRivers, InctodayI consider this matter resolvedThank you

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes he purchased defective software As such, the customer is requesting a full refund for the amount charged to his credit card By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their software on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on July 25, DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of three software productsThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located all three of the customer's orders, and DR has processed a refund for the full amount for each, pursuant to the customer's requestThe customer can expect to see these refunds reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/07) */ I have only received two of the three refunds; thus, please do not closeCan you contact them to see why only two refunds? Regards, [redacted] Final Business Response / [redacted] (4000, 10, 2015/08/13) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of three software productsThe counter-complaint states that the customer believes one of the three refunds has not yet been received by the customer By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the order number where the refund was not completely processedThis has now been corrected and the customer can expect to see this reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDigital River supplied a refund request shortly after my complaint I have received this refund and the issue is now resolved

I am rejecting this response because: They were originally asked to CANCEL the hold, the charge had not been processed.The personnel I spoke with were 'inept' claiming there was no way to 'cancel a hold' (that is inaccurate).I asked for a supervisor/managerI was told they were 'busy' repeatedly.By the time I reached someone who understood the process they hold had become an actual charge.This 'reseller' of internet products has an American phne number but it rings throughto India - no one in America you can actually speak to. Apologies are great, but the lack of action and experience on their part cost me $in overdraft fees and hours of lost time on my job (another $60).While it looks good that they apologized, it is simply 'patronizing'.They should not be allowed to do business in this country.I shall NEVER do business with them again, and neither will any of my friends

Initial Business Response /* (1000, 5, 2015/05/13) */
This person has the wrong MyCommerceThey need mycommerce.com (a digital river company) We are mycommerce.net (private company in Santa Monica)
Final Business Response /* (1000, 16, 2015/05/28) */
Digital River, Inc("DR") is in
receipt of a complaint from a customer regarding a productThe complaint states that the product did not function as advertisedThe customer believes that their key was deleted and therefore has been unable to use their productAs such, the customer requests a new key
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has requested a new key for the customerThe key was given to the customer through their provided email
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my refund on July 26, 2016. Thank you for your assistance

Initial Business Response /* (1000, 5, 2015/07/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised and that the customer
has not been able to obtain a refundAs such, the customer requests a refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the customer's order with the information provided and asks that the customer provide further information, specifically the order number
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Initial Business Response /* (1000, 5, 2016/01/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of an online productThe complaint states that the customer believes there was an error with the product price, and that the price would
not be honored, and only a refund would be processedAs such, the customer requests a refund, or the preferably, the product
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the customer's order with the information providedDR customer services asks the customer to please provide an order number and/or the email address that was used when placing the order, so that DR customer service may attempt to locate the order in the system and assist with this issue
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
business requested an order number which I can provide
Final Consumer Response /* (3000, 9, 2016/01/19) */
business requested an order number which I can provide
order number that the company requires is XXXXXXXXXXX,and payment was made via paypal under the email ***@aol.com..please forward this information to the company as they requested thank you
Final Business Response /* (4000, 11, 2016/01/20) */
Digital River, Inc("DR") is in receipt of additional correspondence to a complaint from a customer regarding the customer's purchase of an online productThe complaint states that the customer believes there was an error with the product price, and that the price would not be honored, and only a refund would be processedAs such, the customer requests a refund, or the preferably, the product
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
After reviewing the order information provided by the customer, it was determined that the order was for the purchase of a Samsung productDR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this requestThe customer is advised to contact Samsung with the information provided below
Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/
Customer Services Phone: ***
Hours: 9AM-9PM, days/week
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

We apologize and understand the Customer's frustration with this situationWe have escalated this case to our leadership and are working to resolve per the Customer's request, with a complementary purchase of year use of the productWe will keep the Customer updated directly and hope to have this full resolved shortlyThank you for continued patience

Initial Business Response /* (1000, 5, 2016/03/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes that the product that he purchased was defectiveAs such, the customer is
requesting a full refund for the amount charged to his credit card
By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
Per the customer's request, DR customer service issued the customer a full refund on March 15, This credit should appear in the customer's account within 5-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request to have his subscription cancelled. The complaint states that the customer had difficulties cancelling his subscription utilizing the available opt-out mechanisms. The complaint
also states that certain personal information, such as the last four digits of customer’s social security number, was requested during the process to cancel the subscription. The complaint states that the request for this information is unnecessary since this request was not made at the time of purchase. As such, the customer is requesting that his subscription be cancelled immediately By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR customer service has located the customer’s order, and can confirm that the renewal on this order has already been cancelled. Unfortunately, we do not have the ability to see the emails sent out by the platform so we cannot confirm any of the complaints related to the last four digits of the customer’s social security number. However, it's our understanding that our platforms do not require the last four digits of a social security number to login DR apologizes for any inconvenience experienced by the customer Sincerely,

Initial Business Response /* (1000, 5, 2016/02/20) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding their request for provision of a product license code that was not received by the customer via the product delivery email upon purchaseAs such, the customer is
requesting provision of the delivery code he did not receive upon purchasing the product
Per the customer's request, DR located the customer's order and confirmed that due to an error in DR's system, no license code was attached to the original orderDR Customer Service representatives are currently working to have this corrected and will contact the customer as soon as the customer license key is available
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Digital River was very nice and offered a course of action but was very unwilling to DO anythingIt took a lot of discussion to get them to actually help a little bitIt was their mistake and I expect reputable companies to help rectify their mistakes more than this one did

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding their request to be removed from an automatic renewal distribution list. The complaint states that the customer attempted to decline future auto-renewals of the subscription that they purchased yet they
still receive auto-renewal notifications annually. As such, the customer is requesting that she be removed from the auto-renewal email distribution list. By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The subscription’s publisher handles technical support for this product. Per the customer’s request, DR customer service has turned off any future auto-renewals with regard to this productAs for the program on the customer's computer, if it is still installed it will likely let the customer know when it's going to expire, unfortunately we have no control over thisPlease contact the subscription provider’s customer service department to ensure that all future renewal notifications are discontinued. DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com:
I am accepting just to be done with thisI'm still not satisfied that they could not respond directly to me to handle this situation and would still like to point out that this was a FRAUDULENT charge made to my accountI did not get everything I asked for, I still have other charges that I feel they are responsible for where this hacker overdrafted my accountSomething is better than nothing, but this is still unprofessional of them

Initial Business Response /* (1000, 5, 2015/05/07) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes upon receipt of a replacement product the customer had to pay additional
import dutiesAs such, the customer requests a full refund for the additional import duties that were charged
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has requested that the customer send a copy of the bill from customsThe customer has stated that they have provided the bill twice, however DR customer service is unable to locate this billDR customer service asks that the customer provide the customs bill through the Revdex.com website
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached the bill on separate occasions in emails to Digital RiverEach time they suggest non-receiptI attach it here as requested in the hopes that this will finally be resolvedI last emailed them with the documentation on May 1st and again received no reply
Again I am seeking reimbursement for the additional $that I paid in import duties on this replacement product
Sincerely,
*** ***
Final Business Response /* (4000, 9, 2015/05/14) */
Digital River, Inc("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes upon receipt of a replacement product the customer had to pay additional import dutiesAs such, the customer requests a full refund for the additional import duties that were charged
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has still been unable to locate any of the emails containing the bill
However, DR customer service is able to view the customs bill through the Revdex.com website now that the customer has posted such bill to this complaintAs such, DR customer service has processed a refund for the customs billThe customer can expect to see this reflected in their account within the next 5-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc