Performance & A1 Collision Repair

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer believes that the product that he purchased was defective. As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR does not handle the customer support of the product purchased, therefore we are unable to speak with regard to the customer’s experience with software support. We have, however, processed a full refund for the order on June 27, and the customer can expect to see that reflected on their account now If this dispute or the customer’s concerns persist please contact the publisher’s Customer Support Team at: [email protected] DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request to have a product delivered as soon as possibleThe customer is also requesting to be compensated since the product didn’t arrive on the expected delivery date. The complaint states
that the timing of the product was important since it was a Christmas gift and the product did not arrive by ChristmasAs such, the customer is requesting that the product be delivered as soon as possible, with compensation for the delayed delivery By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR customer service has reviewed the order, which shows that the product has already shipped. Also, Samsung has opted to handle their own customer service so that DR does not have much information and cannot assist on this order. The customer would need to speak with Samsung directly for assistance, which contact information is included belowURL: http://www.samsung.com Phone: ###-###-#### Hours: 9AM - 9PM (7days/week) DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer that he has not yet received a refund for an item that he purchased and has since returned. As such, the customer is
requesting a full refund for the amount charged to his account By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on July 19, 2016. This credit should have appeared in the customer’s account within 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the response

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has requested a refund on a previous occasion but has yet to be refunded. As such, the customer is requesting a full refund
for the amount charged to his account By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on August 5, This credit should have appeared in the customer’s account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We apologize for your experience with this order. NVIDIA has a purchase limit on this product of per customer. Since you placed an additional order for more at the same time with the same credentials, the system canceled the second order per the policy. You are welcome to place
a second order when the product becomes available again on the online store. Regards, Digital River

Initial Business Response /* (1000, 5, 2015/07/14) */
Digital River ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they did not receive the productAs such, the customer requests a full
refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service will need to verify that any refund issued is for the correct orderDR customer service asks that the customer provide the order number or the name of the product purchased so that the exact order may be locatedOnce the order can be located, DR would be happy to refund the customer's order
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The product key was sent via email

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has not yet received a refund for an item that he purchased and has since returned. As such, the customer is requesting a
full refund for the amount charged to his account By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a full refund on July 25, This credit should have appeared in the customer’s account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

I am rejecting this response because:
I attempted a swift resolution to my issues with the company, & they rejected my complaint several timesI(like every frequent online orderer), have had issues before while using online shoppingI had Abercrombie & Fitch, for example, send me several pairs of a new type of jeans they offerOne of the 7+ jeans they sent, seemed to be defective after weeks of useBeing that they value their customers, they sent me out a replacement pair at zero cost to meTheir response was made that same day, even though it was a SundayAs expected, I gave them a great review on their customer serviceI sent Digital River emails, & they still rejected my claimsI feel an additional t-shirt for the person I bought the gift for & NEVER received it, is entitled to a complimentary item due to their unprofessional attitude & the fact that he is still waiting(after over weeks) for his Christmas gift I ordered & paid for

We apologize for the customer's experience with this order. We've reviewed the customer's order and were unable to locate a prior contact requesting a refund of this order. Based on the information provided by the customer in their complaint, we are processing a refund for the
amount of order back to their account. Please allow 5-days for the refund to reflect on their account. We regret the customer's experience and thank them for bringing this to our attention. Regards, Digital River

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding their request to be removed from an automatic renewal distribution list. The complaint states that the customer attempted to decline future auto-renewals of the subscription that they purchased yet they
still receive auto-renewal notifications annually. As such, the customer is requesting that she be removed from the auto-renewal email distribution list. By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The subscription’s publisher handles technical support for this product. Per the customer’s request, DR customer service has turned off any future auto-renewals with regard to this productAs for the program on the customer's computer, if it is still installed it will likely let the customer know when it's going to expire, unfortunately we have no control over thisPlease contact the subscription provider’s customer service department to ensure that all future renewal notifications are discontinued DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

We apologize for the customer's experience with this order. Our transaction records show that the renewal notification was sent to the email address on file on 12/5/17, and the customer has had no contact with Digital River regarding this renewal. The order for Kaspersky Internet
Security (Device, Year Subscription Renewal) renewed on 1/4/18. Based on the customer's request in this complaint, we have confirmed autorenewal for the customer's account was turned off on 1/4/by the customer and we have refunded the unexpected charges. Please allow 5-days for the refund to reflect on the account. We regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River

Digital River (“DR”) apologizes for the inconvenience the Customer experiencedDigital River powers eCommerce operations for companiesWhile the product is sold through an online store managed by our system, we do not provide technical support and assistance with using the product after the
initial purchaseIn this specific instance as the product did not do what it was advertised to do and the customer was not able to get the product to work, we have processed a refund for the orderThe Customer should expect to see this reflected on their account within the next 3-business days, if it is not present already. Digital River cares about offering a quality service for our customers and the companies we supportWe regret the unfortunate experience the Customer encountered

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the
internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded and/or confirm the email address used to place the order and the date and full total of each order and DR customer service will assist DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has requested a refund on several occasions but has yet to be refunded. As such, the customer is requesting a full refund
By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded as well as the exact amounts and dates of the charges made so that DR customer service can verify and locate the correct order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River (“DR”) apologizes for the inconvenience the Customer experiencedWe have requested another backup disc be shipped to the Customer, at the address on their account; it should arrive within the next 3-weeks (it is sent by bulk mail)If the customer does not receive this re-shipment,
DR can process a RefundWe have also worked with the team owning the online store to verify that the links and email addresses in question are now updated and should be working correctly.Digital River cares about offering a quality service for our customers and the companies we supportWe regret the experience the Customer encountered

Initial Business Response /* (1000, 5, 2016/03/17) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was still
charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
DR customer service has located the customer's orderHowever because the customer has disputed the order, the customer's bank has already pulled back the fundsTherefore, DR no longer has the customer's fundsIf the customer would like DR to process a refund, they will first have to request that their bank drop the dispute and unfreeze the funds
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/24) */

Initial Business Response /* (1000, 5, 2015/07/14) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the product purchased did not work as advertised, and therefore the customer requests a
refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's order and DR has processed the refund, pursuant to the customer's requestThe customer can expect to see this refund reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc

Initial Business Response /* (1000, 5, 2016/01/13) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product was an unauthorized charge to the customer's account,
and as such the customer requests a refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's order, and DR customer service records indicate that a refund was processed on 1/5/The customer can expect to see this reflected in their account in the next 3-business daysUnfortunately, DR is unable to reimburse the customer for time spent on the issueDR customer service has further indicated that the auto renewal for the product has been cancelled, and therefore will not renew again in the future
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My credit card was canceled because of their malicious software chargeThey have absolutely no right to charge my credit card without notifying me firstI did not receive any mail or phone call or even an email before they charge my credit cardIf my credit card company had not canceled my credit card they would've gotten away with charging my card and I would've paid the bill without even knowing about the charge
Final Consumer Response /* (2000, 8, 2016/01/15) */