Performance & A1 Collision Repair

Initial Business Response /* (1000, 5, 2016/02/01) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's receipt of unwanted emails. The complaint states that the customer believes the customer has continued to receive unwanted political emails,...

despite repeated attempts to stop the emails. The customer requests the emails stop permanently.

By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.

DR customer service records indicate that these emails were through Blue Hornet, an email marketing software solution company which was previously owned by Digital River. We have provided them the information for your complaint to have your information removed. Please be aware that [email protected] is not a valid email address. If you have any further issues with these emails, we recommend that you work with Blue Hornet directly. Their contact information can be found through their corporate website: http://www.bluehornet.com/contact-us/
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether the abuse emails emanated from Blue Hornet or Digitalriver is irrelevant, the fact is, every email was forwarded through the ISP "Digitalriver" which makes it incumbent on Digitalriver to abide by there own TOU (Terms of Use) See below:
No-Spam Policy. DRT will not tolerate the sending of Spam. Client and its Advertisers and Affiliates must fully comply at all times with DRT's Spam policies located at HYPERLINK "http://www.directtrack.com/spam_policy.pdf" http://www.directtrack.com/spam_policy.pdf . Client must immediately terminate any Advertiser or Affiliate found to be in violation of this policy by either Client or DRT. Client will be in violation of this policy if Client sends unsolicited mailings using any portion or feature of the DRT Service, or if Client allows its Advertisers or Affiliates to send unsolicited mailings. Violation of this policy is terms for immediate termination and DRT's refusal of future use of the DRT Service. There shall be no exceptions to this clause.
Digitalriver was the final ISP and therefore: need to take responsibility with assurances
that they "Digitalriver" have taken appropriate action against the sender of the e-mail per their TOU!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Additionally, my experience with their rep., Paula, was very positive. She was thorough, accommodating and professional. The refund appeared in my account the same day that I spoke with her.Thank you Revdex.com for your assistance.

We apologize for the customer's experience with this order.  Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide support and assistance for the product.  We have...

reached out to our partner Logitech and they will be reaching out to the customer to assist with their request.  We regret the customer's experience and thank them for bringing this to our attention. Regards, Digital River

Initial Business Response /* (1000, 5, 2015/05/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a product. The complaint states that the product did not function as advertised and that the customer was unable to obtain any resolution or refund. As such...

the customer requests a refund for the full purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. DR customer service would be happy to provide a refund and has sent the customer RMA instructions via email so that a refund may be processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.

Initial Business Response /* (1000, 5, 2015/05/07) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a product. The complaint states that the customer that they have been unable to obtain a refund.
By way of reference, DR provides outsourced ecommerce...

reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has been unable to locate the customer or their order with the information provided and asks that the customer provide further information regard the customer's complaint. Specifically, the order number, email address, and product name.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.

Digital River, Inc.  ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal charge. The complaint states that the customer purchased a five day trial of the software but did not authorize payment for subscription to a year of the software....

The customer states that despite having declined auto-renewal for the software, they were still charged for a one year subscription. As such, the customer is requesting a full refund for the second charge incurred on their account and that Digital River stop doing business in Minnesota due to their experience.   By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.  The software’s publisher handles technical support for this product.    Per the customer’s request, DR customer service issued the customer a refund on October 20, 2016. Additionally, the customer has been removed from any future auto-renewal distribution lists for the purchased software.   DR apologizes for any inconvenience experienced by the customer.   Sincerely, Digital River, Inc.

We apologize for the customer's experiences with this purchase.  Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the...

product.  Based on the additional detail provided by the customer, we have processed a refund for this order.  They can expect to see the refund reflected in their account within the next 3-5 business days.  We regret the customer's experience and thank them for bringing this to our attention.Sincerely, Digital River

Digital River (“DR”) apologizes for the inconvenience the Customer experienced. Digital River powers eCommerce operations for companies. Payment is taken when the product is fulfilled – that means either a package has shipped or a key is delivered electronically to unlock a software product. In this...

specific instance there was an issue in retrieving the key from the software publisher. Unfortunately it took until March 11, 2017 for the key to be successfully obtained and shared with the shopper. Once that action took place – the payment was completed. It was never the intent of Digital River or the software publisher to have this amount of delay in the completion of the order. DR has since processed a return on the customer’s order, and they can expect to see this reflected on their account within the next 3-5 business days, if it is not present already.   Digital River cares about offering a quality service for our customers and the companies we support. We truly regret the unfortunate experience the Customer encountered.

Initial Business Response /* (1000, 5, 2015/12/22) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product, and the attempted cancellation of such product. As such, the customer requests a refund.
By way of reference, DR...

provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.

DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. Therefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customer. Only Samsung Electronics America can assist with this request.
Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/
Customer Services Phone: [redacted]
Hours: 9AM-9PM, 7 days/week
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A cancellation was taken by samsung on the 16th. They told me 24 48 hours. When I spoke to them on the 20Th they said it was in digital rivers hands. I called them and they blew me off with the same answer they provided. called samsung back and again stated they do not handle money that is why they use digital river. I feel digital river is responsible. today the 23rd I still have not recieved a refund..
Final Business Response /* (4000, 9, 2015/12/30) */
Digital River, Inc. ("DR") is in receipt of a counter complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such product. As such, the customer requests a refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.

Again, DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. DR has contacted Samsung on behalf of the customer, and has escalated this complaint to Samsung customer service. Samsung customer service will be in contact with the customer to assist in resolving the issue, as only Samsung Electronics America can assist with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.

We apologize for the customer's experience regarding this auto-renewal charge.  We've reviewed the customer's order and were unable to locate a prior contact to Digital River requesting a refund of this order.  Based on the information provided by the customer in their complaint, we are...

processing a refund for the amount of order back to their account.  Please allow 5-7 days for the refund to reflect on their account.  We are also disabling the auto-renewal of the subscription tied to this order so no additional charges will occur.  We regret the customer's experience and thank them for bringing this to our attention.Regards, Digital River

Digital River, Inc.  ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal charge. The complaint states that the customer believes she was charged for a product that she did not purchase. The complaint indicates that the customer has...

requested a refund on a previous occasion but has yet to be refunded.  As such, the customer is requesting a full refund.   By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet.  The software’s publisher handles technical support for this product.    Per the customer’s request, DR customer service issued the customer a full refund on October 24, 2016. This credit should have appeared in the customer’s account within 3-5 business days. Additionally, DR customer service has verified that there will be no other automatic renewals for this product on the customer’s account.   DR apologizes for any inconvenience experienced by the customer.   Sincerely, Digital River, Inc.

Initial Business Response /* (1000, 6, 2015/08/04) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes the customer did not purchase the product, but rather, was the...

target of a scam. As such, the customer requests a full refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate any orders in our system with the information provided. DR customer service has reached out to the customer, through separate correspondence, to assist the customer in locating the order/charge. If the customer is unwilling or unable to provide additional information to aid in locating the charge, DR will be unable to process the requested refund. Therefore, DR customer service asks that the customer contact DR, so that DR may further attempt to locate the the charge/order, as well as to cancel any automatic renewals.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/12) */
I spoke in detail with some young woman at this business in order to resolve this before I took the matter to you. I have not used this software in over five years plus, maybe more. They claim to have sold me a renewal AND IT IS STILL NOT ON MY COMPUTER! I had to have my credit card cancelled three years ago and receive a new one. Now I am finding myself in the same situation again. The only solution the representative would give me is for me to give her my credit card number again. I am not stupid. I am not giving them my credit card information again. To apply this charge to my account they had to have my number and also they would not take the reference/transaction number on my statement to try and track this transaction. I gave them all the email addresses I have had in the past ten years and for some reason they could not match me to one single one. And this is the same complaint consumers are stating on the internet. They give them the same song and dance. Please, please go on the internet and research this company for yourself! So I don't know what other information that I could give them that would help them. I still state that I do not understand when consumers have been complaining and trying to take action against these people with no success since as far back as 2012 that these people are still getting away with this! And not because the consumers are ordering it but because somehow they get our information and just charge us. That is how they are making their money. With people like me that are reaching out for someone to help them but getting nowhere and our hands are tied. I see no alternative except to cancel my card and start again because some scam artist has the information and know how to scam people out of their hard earned money and mine is. I am a single person trying to pay a mortgage and bills and working two jobs to do survive and now I've got to give some scam artist $40.00 of my hard earned money FOR NOTHING!!!!!!! I will call the number but I will give them NO PERSONAL INFORMATION. THEY ALREADY HAVE ENOUGH TO CHEAT ME!!! I thank you for your response but I feel I have gotten no satisfaction or justice. Doreen [redacted]
Final Business Response /* (4000, 10, 2015/08/17) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes the customer did not purchase the product, but rather, was the target of a scam. As such, the customer requests a full refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
The customer has refused to provide any additional information to DR customer service. Without further information, DR customer service is unable to locate the order/charge in question, and therefore, we are unable to process a refund. While DR understands that the customer does not want to provide any further information, this unfortunately means there is nothing further DR can do, and the customer will have to work with their bank to resolve the issue. DR cannot process a refund for an order we are unable to locate in our system.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.

Digital River, Inc.  ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund.  The complaint states that the customer believes she purchased defective software.  As such, the customer is requesting a full refund for the amount charged to her...

credit card.   By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.  The software’s publisher handles technical support for this product.    Per the customer’s request, DR customer service issued the customer a full refund on July 6, 2016.  This credit should appear in the customer’s account within 3-5 business days.   DR apologizes for any inconvenience experienced by the customer.   Sincerely, Digital River, Inc.

Digital River, Inc.  ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund.  The complaint states that the customer has requested a refund on several occasions but has yet to be refunded.  As such, the customer is requesting a full refund....

  By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.  The software’s publisher handles technical support for this product.    DR customer service is in the process of issuing the customer a full refund for the product purchased. In order to do so, DR customer service requires additional information from the customer in order to issue the refund on this product.  DR customer service has contacted the customer by email requesting the additional information.    DR apologizes for any inconvenience experienced by the customer.   Sincerely, Digital River, Inc.

We apologize for the customer's experience regarding this unexpected charge.  Reviewing our records, we show the customer signed up for a 30 day trial through order [redacted] on 5/23/17.  At that time, the customer provided paypal payment details for the product to renew for a full year...

after the trial period ended which triggered the order ([redacted]) to complete on 6/22/17.   Based on the request of the customer provided in this complaint we are processing a refund for the amount of the order back to their account, and are confirming that we have canceled the automatic renewal so the customer will see no additional charges in the future.  We regret the customer's experience and thank them for bringing this to our attention. Regards, Digital River

Initial Business Response /* (1000, 5, 2016/02/18) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's concern over alleged fraudulent activity. The complaint states that the customer believes her and her mother were the victims of a fraudulent...

scheme.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software's publisher handles technical support for this product.
As such, DR is investigating these alleged fraudulent charges due to the fact that DR was a victim of the fraud as well. DR has reversed the transactions as quickly as possible and will continue to investigate this issue further.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Money has been refunded.Thank you so much.

We apologize for the customer's experience with this order.  Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products, fulfill the products or provide support and assistance with using the...

product.  Samsung owns fullfillment of this product.  The contact at Samsung for their Customer Service team is Arun Rangachary <[email protected]>.  Please note this is not a cusotmer facing contact.Regards, Digital River

Digital River ("DR") apologizes for the inconvenience the Customer experienced. Digital River powers eCommerce operations for companies. Our system shows that the Customer's current order attempts have been blocked due to a dispute on a previous order processed, which remains unresolved. The dispute...

needs to be resolved with the Customer's card issuer, or another payment method attempted. Digital River cares about offering a quality service for our customers and the companies we support. Please contact us if you'd like further assistance in completing an order.

Initial Business Response /* (1000, 5, 2016/03/18) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a product. The complaint states that the customer attempted to decline auto-renewal of a software program and was still...

charged for another year of the subscription. As such, the customer is requesting a full refund for the purchase price for the year she did not intend to renew.
By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software's publisher handles technical support for this product.
Per the customer's request, DR customer service issued the customer a full refund on March 9, 2016. DR customer service has also turned off any future auto-renewals in regards to this order.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */