Perry Chrysler Dodge Jeep Ram of National City

Ms, [redacted] , We will contact Ms [redacted] , to resolve her problems Sincerely , [redacted] General ManagerPerry Chrysler Dodge Jeep RAMNational City Blvd.National City, CA 91950Main [redacted] j [redacted] @perrychrysler.comwww.perrychryslerdodgejeepram.com

Dealership resolved radio issue and no further action is required or needed from the Revdex.com and Perry Dodge Chrysler Jeep Ram.Best Reguards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The name that the vehicle is under is my wife's maiden name [redacted] who's last name is now [redacted] which means the vehicle has not had another ownerIn addition the statement you sent is correct the breaks and rotors were replaced with v-line breaks 7/However, the breaks ran low in March of and again replacedd with v-line breaks and unfortunately, me and my wife paid for even though they where under warrantyThe work that was done more recently was covered under warranty as well and this time I asked your reps [redacted] and [redacted] and both of them said that they are a month 12,mile warranty for all breaksI informed them I have the v-line breaks and that the warranty states that it is a life time warranty for months/ unlimited miles and your rep [redacted] asked me to bring the warranty so he could look at it he then took it to your person in the service department who covers warranty and got the Okay to cover them this time and as he was inputting the warranty he thanked me graciously because he said that they did not have the warranty updated because they are new and that the department did not have them upgraded in the system yetRegards, [redacted]

The vehicle in question was diagnosed and road tested by our transmission techniciansUpon performing diagnostics for the vehicle concern the technician found no fault codes stored in the vehicles power train control moduleVehicle was test driven and showed no signs of jerking or clunking Vehicle is operating as designed at this time [redacted] ,Perry Chrysler Service Director

In response to consumer concern originally dated 3/3/regarding a Chrysler Town and Country Van, the service visit dated 9/21/the customer had a concern with the DVD player that was diagnosed as a failed module that the customer declined to repair at that timeThe DVD repairs were not covered under the service contract, there were some repairs during that visit that were covered by the service contractDuring service visit dated 10/19/13, some special ordered parts were installed and an oil consumption test was initiated, the customer had a concern that the DVD display was inoperable and again our diagnosis was the same as previous visit-the Vehicle Entertainment System Module had no communication or response(which customer declined again)We have done our best to accommodate the customer with a rental van every visit, that is covered under her service contract when the allowance for rental is only a passenger carThere have been several conditions during which we are diagnosing that are the result of aftermarket parts that were installed elsewhereWe have always tried to accommodate the customer with this vehicle and perform repairs to their satisfactionAs far as the mileage discrepancy, we can not comment on that without having the vehicle to inspectIn conclusion we do not believe we are responsible for a failed Vehicle Entertainment System when the customer has declined repairs on occasions Regards,

Ms[redacted] , I am vey disappointed on how M***'s visit went in the service department, we will be willing to offer her a rental car during her visit to the shop when the vehicle must be kept Sincerely , [redacted]

In response to concern ID# [redacted] we have attached the original purchase dated 7/11/RO# [redacted] with McCune Chrysler Jeep Dodge(previous owner) of the brake padsAt the time of purchase the warranty for parts and labor was months or 12,miles except for the "Lifetime V-Line Brake Pads" which carry a lifetime warranty for "Original Purchaser"The terms of the warranty were revised on November 2014-see attachmentsThe name of the complainant is different from the original purchaser, so we are a little confused on that matter as the warranty states on page that subsequent owners are not eligible for transferWe have made our service advisors aware of the change in Mopar Policy as of November 4th of 2014, unfortunately those changes are not retroactive in this case or any other like itPerry Chrysler Dodge Jeep Ram of National City is committed to customer satisfactionWe look forward to your response [redacted] General Manager Perry Chrysler Dodge Ram

Good morning,I am really sorry and appreciate Mr [redacted] side of the story, but that is not how it goesMr [redacted] purchased a brand new Grand Cherokee about three months ago and he has paid $32,toward the vehicle in increments, some in cash, some with different credit cards, and some I believe with debit cardsMr [redacted] has signed a contract with us and we have taken the Grand Cherokee off the marketI am not sure about his claim of miss leading prices or bait and switchThis was a brand new vehicle with manufacturer MSRP that lists all the equipment and pricingWe have been trying to work Mr***Mr [redacted] called us this month and said that he is not able to make his payment anymore and if there is a way we can help him We offered to transfer the funds to another vehicle that costs lessHe has told our finance manager that will workHe asked for few day to make up his mindWe agreed with him until October 15th to give us an answer, and now we got this Revdex.com review At this point we are waiting for Mr [redacted] to bring the rest of the money for fulfill his contract with us , or pick a less expensive vehicleAlso we have reminded him, if he picks a vehicle that substantially less, he must provide the credit cards that were originally charged, in order to credit them back...he doesn't want to do thatHe wants a check back, which won't workThank you, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [It has already been established that the vehicle has not thrown any codes, and I never eluded that the check engine light has ever come onThe vehicle simply CUTS OFF when idling in trafficThere are no dash lights that come onThis problem happened after the 60k maintenance was performed, never happened before that, and continues to be an intermittent issueWhat I'm asking to happen is not totally out of the realm of customer satisfaction, which is for your dealership to retrace the maintenance steps to see if you can find the problem, not simply what a computer tells you is it is not wrongAfter all, the computer didn't perform the maintenance, a technician didAfter researching other owners issues on the Dodge Forums, a commonality with the issue that I am having is that the engine cuts off, but when diagnostics are run by the dealership(s), no diagnostic error codes were thrown As a business, I find it hard to believe that just because your computer told you there is no problem with a vehicle that you simply take the diagnostic tool's word for itThat's just not a way to leave a customer hanging that has given you over three years of business with more than one vehicle.] Regards, [redacted]

in response to Mr [redacted] , we have made every attempt to resolve his complaints , he was not happy with his purchase and we tried to assist himWe could not verify any problems with his transmissionMr [redacted] has picked up his vehicle and we have not heard back from himAt this time we would consider the matter closed Respectfully, [redacted]

To whom it may concern, We apologize if Ms [redacted] felt we misinformed herWe as a dealership must have proof of insurancebefore the vehicle is delivered in the state of CaliforniaDealerships do not include a days freeinsurance binderIf Ms [redacted] would like to contact the dealership for clarification we will be more than happy to discussthis with her.Thank you for your timeBest Regards, [redacted] Perry Chrysler Dodge Jeep RamGeneral Manager

Mrs [redacted] brought her vehicle in for the check engine light and was diagnosed by our certified drivability technicianThe vehicle was test driven and scanned for fault codesNo codes present and no stalling condition found This same vehicle was here on 07/03/for general oil change serviceNo mention of any check engine light or stalling concern at that timeWe are happy to diagnose again at no charge the symptom occurs again [redacted] Perry Chrysler Service Director

Revdex.com,I respect how Mr [redacted] feel about us But if we all step back and look at the transaction, I am sure it will be clear that our dealership didn't do anything wrong except meeting Mr [redacted] wants over a year agoAlso Mr ***, I can assure you that we do not condone any negative behavior by our staff toward our customersIf you wish to visit our service department next time, please ask for me and I will personally introduce to our service staffAgain I don't see any wrong doing by our staff in this transactionAnd I made aware that Mr [redacted] was very happy when he purchased the vehicle, and we are grateful for his businessWith gratitude's, [redacted] GM

I spoke with [redacted] this afternoon and express my apology to here regarding her experience at our dealershipAlso I clarified all issues with her and made sure she understand that I will be her contact person in the futureShe was nice to agree on continue her relationship with our dealership Thank you, [redacted] General Manager

I am responding to ID# [redacted] I n regards to the customers complaint the engine concern he is experiencing in not related the exhaust system which was installed hereThe reason for the engine light is due to a engine misfire concern which I stated in in no way related the exhaust system installedWe are currently working on the concern directly with Dodge factory technical supportIf you have any questions please feel free to contact me by email or phone at [redacted] ext*** Thank you, [redacted] Perry Dodge Chrysler Jeep Ram

We are really sorry the aggravations that Mr [redacted] had to go throughUnfortunately we do not have a rental car department, but in some cases we do pay for rental vehiclesIn this case Mr [redacted] noticed couple dents on his vehicle after taking deliveryAlthough our record shows the vehicle did not have any dent during wash, detail and delivery, still we took care of it and cover the cost of enterprise rentalWe are not sure how enterprise rental billing department made the mistake [redacted] Nevines followed up with enterprise and made sure the mistake is corrected and Mr [redacted] has been reimbursed With gratitudes, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I understand, I would be happy to have the vehicle back here to inspect any and all work we performed on your vehiclePerhaps we will find something that the vehicles self diagnostic system is not recognizingPlease let me know when is a good time for you I will need the car for a full day and possibly over night Thank you, [redacted]

I spoke with *** this afternoon and express my apology to here regarding her experience at our dealershipAlso I clarified all issues with her and made sure she understand that I will be her contact person in the future. She was nice to agree on continue her relationship with our dealership. Thank you, *** ***General Manager