Perry Chrysler Dodge Jeep Ram of National City

Good morning,I am really sorry and appreciate Mr. [redacted] side of the story, but that is not how it goes. Mr. [redacted] purchased  a brand new 2017 Grand Cherokee about three months ago and he has paid $32,000 toward the vehicle in increments, some in cash, some with different credit cards, and some...

I believe with debit cards. Mr. [redacted] has signed a contract with us and we have taken the Grand Cherokee off the market. I am not sure about his claim of  miss leading prices or bait and switch. This was a brand new vehicle with manufacturer MSRP that lists all the equipment and pricing. We have been trying to work Mr. [redacted]. Mr. [redacted] called us this month and said that he is not able to make his payment anymore and if there is a way we can help him.  We  offered to transfer the funds to another vehicle that costs less. He has told our finance manager that will work. He asked for few day to make up his mind. We agreed with him until October 15th 2017 to give us an answer, and now we got this Revdex.com review.  At this point we are waiting for Mr. [redacted] to bring the rest of the money for fulfill his contract with us , or pick a less expensive vehicle. Also we have reminded him, if he picks a vehicle that substantially less, he must provide the credit cards that were originally charged, in order to credit them back...he doesn't want to do that. He wants a check back, which won't work. Thank you,[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I strongly feel misleading your customers and lying about value in a car and etc is very bad business. Along with snobby attitudes when I give friendly acknowledgment when I'm passed by during my service visits]
Regards,
[redacted]

I understand, I would be happy to have the vehicle back here to inspect any and all work we performed on your vehicle. Perhaps we will find something that the vehicles self diagnostic system is not recognizing. Please let me know when is a good time for you.  I will need the car for a full day and possibly over night. Thank you,[redacted]

Ms. [redacted],
 
The Vehicle he purchased did not come with floor mats , We have no record of him coming to the dealership, We...

have tried to locate a receipt and have no record. If Mr. [redacted] could  let us know who he spoke with and who he left the receipt with  we would happy to resolve this matter.
 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I picked up the car on July 11, 2015 and was told there was nothing wrong with the car. I was also told by the service advisor that the oil leak was normal that the only thing they did to it was clean it. When he said it was normal I asked to see a new car to verify that all new cars had that "normal leak" but he didn't want to do that for me. I don't understand how an oil leak as little as it can be would be normal on a car that is only a year old. About the transmission I was told they couldn't find anything but yet; as soon as I was leaving the dealer I felt the jerking and I have been feeling it every single day. When I took the car in for the first time do to the jerking I was told the same thing "There is nothing wrong with the car." The second time I took the car they had to change the transmission.
It is very disappointing that we as customers I have to ask the service advisor to please explain what was done to the car and to notice they have no idea what they are talking about. When I arrived at the dealer to pick up the car, the service advisor just asked me to go sign the paperwork and my car would be delivered with out him giving me an explanation in regards of what had been done to the car. I had to ask if he can please explain and on top of that he didn't even know what had been done to the car.
Please review attached pictures of the oil leak. Like I said; this was only clean and I was told it was normal. ]
Regards,
[redacted]

Ms.[redacted],
 
I am vey disappointed on how M. [redacted]'s visit went in the service department, we will be willing to offer...

her a rental car during her visit to the shop when the vehicle must be kept.
 
Sincerely ,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied because I was promised floor mats by Diamond at financing during the signing of the van contract. As  I mentioned in my first complaint I have been back to talk to him at least 5 different times not including the other times that I went to buy the mats or times that he was not there. Every time I went back and talked to him he said he would work on it until after I purchased them their and left reciept then he finally told me the check was in the mail which was just another lie to get me out of there. I am done going back there just to be given another lie that is just wasting my gas and time. If I am not compensated for the mats I paid for that they promised me, my next step is to go to small claims and will send a letter to Chrysler explaing to them why I will never buy another Chrysler product again. If you still can not find any record of me going back and talking to numerous people their please call me [redacted].
Regards,
[redacted]

To whom it may concern,
We apologize if Ms. [redacted] felt we misinformed her. We as a dealership must have proof of insurancebefore the vehicle is delivered in the state of California. Dealerships do not include a 30 days freeinsurance binder.
If Ms. [redacted] would like to contact...

the dealership for clarification we will be more than happy to discussthis with her.Thank you for your time.
Best Regards,
[redacted]Perry Chrysler Dodge Jeep RamGeneral Manager

I am responding to ID#[redacted]. I n regards to the customers complaint the engine concern he is experiencing in not related the  exhaust system which was installed here. The reason for the engine light is due to a engine misfire...

concern which I stated in in no way related the  exhaust system installed. We are currently working on the concern directly with Dodge factory technical support. If you have any questions please feel free to contact me by email or phone at [redacted] ext. [redacted].
 
 
Thank you,
 
[redacted]
Perry Dodge Chrysler Jeep Ram

In response to consumer concern originally dated 3/3/14 regarding a 2008 Chrysler Town and Country Van, the service visit dated 9/21/13 the customer had a concern with the DVD player that was diagnosed as a failed module that the...

customer declined to repair at that time. The DVD repairs were not covered under the service contract, there were some repairs during that visit that were covered by the service contract. During service visit dated 10/19/13, some special ordered parts were installed and an oil consumption test was initiated, the customer had a concern that the DVD display was inoperable and again our diagnosis was the same as previous visit-the Vehicle Entertainment System Module had no communication or response(which customer declined again). We have done our best to accommodate the customer with a rental van every visit, that is covered under her service contract when the allowance for rental is only a passenger car. There have been several conditions during which we are diagnosing that are the result of aftermarket parts that were installed elsewhere. We have always tried to accommodate the customer with this vehicle and perform repairs to their satisfaction. As far as the mileage discrepancy, we can not comment on that without having the vehicle to inspect. In conclusion we do not believe we are responsible for a failed Vehicle Entertainment System when the customer has declined repairs on 2 occasions
 
 
 
Regards,

in response to Mr. [redacted], we have made every attempt to resolve his complaints , he was not happy with his
purchase and we tried to assist him. We could...

not verify any problems with his transmission. Mr. [redacted] has picked up his vehicle and we have not heard back from him. At this time we would consider the matter closed.
 
Respectfully,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs. [redacted] brought her vehicle in for the check engine light and was diagnosed by our certified drivability technician. The vehicle was test driven and scanned for fault codes. No codes present and no stalling condition  found.  This same vehicle was here on 07/03/2015 for...

general oil change service. No mention of any check engine light or stalling concern at that time. We are happy to diagnose again at no charge the symptom occurs again.  
[redacted]
Perry Chrysler Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On March 10th, Service Rep named [redacted] called me and invited to test drive the vehicle since the specialist didn't find any issues when they drove the car, I explained to him the issue occurs when driving below 30 mph. Went and test drive with him driving, he immediately notie the hard shift. We went back to the dealership and called his supervisor who told me he needed to consult the regional manager because he was not allowed to work on a vehicle with an open case with impartial services and would call me back within 2 days which he never did. I call back [redacted] said he didn't had any news for me and suggested me to get a lawyer. I called several times after that and never heard back.
Chrsyler Corporate and Impartial services claims this is not the first time this happens with this dealership, not only they haven't honor a replacement order from 6 months ago but they refuse to fix a defective transmission. Since the first day I purchase a brand new vehicle from them I've been driving with a defective transmission which is not safe.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to concern ID#[redacted] we have attached the original purchase dated 7/11/12 RO#[redacted] with McCune Chrysler Jeep Dodge(previous owner) of the brake pads. At the time of purchase the warranty for parts and labor was 12 months or 12,000 miles except for the "Lifetime V-Line...

Brake Pads" which carry a lifetime warranty for "Original Purchaser". The terms of the warranty were revised on November 4 2014-see attachments. The name of the complainant is different from the original purchaser, so we are a little confused on that matter as the warranty states on page 4 that subsequent owners are not eligible for transfer. We have made our service advisors aware of the change in Mopar Policy as of November 4th of 2014, unfortunately those changes are not retroactive in this case or any other like it. Perry Chrysler Dodge Jeep Ram of National City is committed to customer satisfaction. We look forward to your response.
[redacted]
General Manager Perry Chrysler Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The name that the vehicle is under is my wife's maiden name [redacted] who's last name is now [redacted] which means the vehicle has not had another owner. In addition the statement you sent is correct the breaks and rotors were replaced with v-line breaks 7/2014. However, the breaks ran low in March of 2014 and again replacedd with v-line breaks and unfortunately, me and my wife paid for even though they where under warranty. The work that was done more recently was covered under warranty as well and this time I asked your reps [redacted] and [redacted] and both of them said that they are a 12 month 12,000 mile warranty for all breaks. I informed them I have the v-line breaks and that the warranty states that it is a life time warranty for 24 months/ unlimited miles and your rep [redacted] asked me to bring the warranty so he could look at it he then took it to your person in the service department who covers warranty and got the Okay to cover them this time and as he was inputting the warranty he thanked me graciously because he said that they did not have the warranty updated because they are new and that the department did not have them upgraded in the system yet. Regards,[redacted]

I spoke with [redacted] this afternoon and express my apology to here regarding her experience at our dealership. Also I clarified all issues with her and made sure she understand that I will be her contact person in the future. She was nice to agree on continue her relationship with our dealership.
 
Thank you,
 
[redacted]
General Manager

I understand, I would be happy to have the vehicle back here to inspect any and all work we performed on your vehicle. Perhaps we will find something that the vehicles self diagnostic system is not recognizing. Please let me know when is a good time for you.  I will need the car for a full day and possibly over night.
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It has already been established that the vehicle has not thrown any codes, and I never eluded that the check engine light has ever come on. The vehicle simply CUTS OFF when idling in traffic. There are no dash lights that come on. This problem happened after the 60k maintenance was performed, never happened before that, and continues to be an intermittent issue. What I'm asking to happen is not totally out of the realm of customer satisfaction, which is for your dealership to retrace the maintenance steps to see if you can find the problem, not simply what a computer tells you is it is not wrong. After all, the computer didn't perform the maintenance, a technician did. After researching other 1500 owners issues on the Dodge Forums, a commonality with the issue that I am having is that the engine cuts off, but when diagnostics are run by the dealership(s), no diagnostic error codes were thrown.  As a business, I find it hard to believe that just because your computer told you there is no problem with a vehicle that you simply take the diagnostic tool's word for it. That's just not a way to leave a customer hanging that has given you over three years of business with more than one vehicle.]
Regards,
[redacted]