Perry Chrysler Dodge Jeep Ram of National City

Good afternoon [redacted],
 
I apologies for the late response. Unfortunately there was change of personal at our dealership, and some how we did not respond to Mr. [redacted] complaint. I called and spoke with Mr. [redacted] this afternoon. He mentioned about his complaint with Revdex.com also. I extended my apology to him and assured him I will not ignore his concerns. Mr. [redacted], his daughter and I will meet once they agree on a time that will work for them. He has my cell number will call me directly. I will take care of them.
 
Thank you so much,
 
[redacted]
 
General Manager
Perry Chrysler-National City

Review: I purchased a new Dodge Grand Caravan from Perry Chrysler on 19 April 2013. From the moment I dealt with the Finance Department to sign the paperwork for the deal I have had nothing but problems. While completing the paperwork I asked the woman doing the paperwork about transferring my handicap license plates. She gave me three different versions of how it would work none of which seemed right to me. When I returned home, I contacted the dealership through the website and told them of my problems and I received a form email saying they had received my comments and would contact me shortly, that was on 20 April. I didnt hear from them. A few days later I received a call from Chrysler asking me to rate the experience I had with the dealership. When I explained my problems they said they would let the dealer know. A day or so later I received a call telling me to call the sales manager which I did and he told me they were working on getting my license plates transferred properly but still didnt answer my questions. On 2 May I received a call from Ford Motor Credit concerning a vehicle I traded in and telling me they had not received the payoff for the vehicle. I called to try and talk to the sales manager again but never could reach him, so I called the Dodge number that Chrysler has on their website and spoke to a representative there. Basically he told me there was nothing that Dodge could do for me concerning the financing and license plates. After I told him how upset I was he agreed to file a complaint for me and tried to call the dealership and he was unable to get anyone on the phone to assist. He told me he would file the complaint and keep trying to reach the dealership and would call me back the next day to let me know what was going on. Two days later I received a phone message from the Finance Manager at Perry Chrysler and asked me to return his call, I didnt hear back from the Dodge office. I returned the Finance Managers called and was told they were still working on it and that they were a new dealership that had only recently purchased the Chrysler dealership and would I please be patient. The truth is, Perry had a Ford dealership a block down from the current Chrysler dealership and I believe he still owns other dealerships as well so the were a new dealership explanation is not all that credible. On 7 April I discovered that the dealership hasnt paid off either the Ford or the Buick that I traded in 18 days after the trade was completed. I am being threatened with reports to credit reporting agencies and still cant get any answer on what is going on with the license plates or the payoffs on the traded in vehicles. I would really like to get some information on what they are doing and when this is going to be done. I tried calling the Finance Manager again but had to leave a message no answer and still no call backDesired Settlement: I would like to know what has been done and what still needs to be done concerning transferring my disabled license plates to the vehicle I purchased, and when they will be completing the payoffs on the vehicles I traded in.

Business

Response:

[redacted] (case # [redacted] ) we have paid off his trades and also transferred his handicap plates to his new vehicle , this matter was completely resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although Perry Chrysler did pay off both trade in's, it was only after I complained to them and to Chrysler Corporation, filed a Revdex.com complaint, and additional payments had been made on one of the vehicles which actually changed the purchase agreement we reached since they paid less on the vehicle than was due when the trade was initiated.

In addition, they did finally did get the handicap license plates transferred to the new vehicle, but again only after I complained to them and Chrysler, Dodge, the Revdex.com and filed a complaint at the DMV. THEY VIOLATED CALIFORNIA LAW by taking more than 60 days to complete the license transfer and this violation is registered with the California DMV Investigations Office in Chula Vista, Mr. [redacted] initiated an investigation and contacted Perry Chrysler which finally resulted in them doing what they were required by law to do much sooner.

Although they technically, finally completed what they were required to do it was only after I took action on my own to contact the parties concerned and urge the completion, and in one case filed legal action through the DMV. I would NOT consider this a satisfactory resolution. They cost me a lot of time, energy and money to get them to do what they were legally required to do, not to mention the additional payment I had to make on the 2008 Buick, and they still didn't get any of what they were required to do - done in a timely manner.

Regards,

Business

Response:

Good afternoon Ms. [redacted],

Regards: [redacted] (complaint# [redacted])

I was unable to respond to the actual , box that you can write back , the screen was blue and would not let me in, so I am sending you and email.

Unfortunately Mr. [redacted] , was very disappointed with his buying experience , pertaining to his trade ins , we had full intention in paying them off, there is a process and him making calls

to the dealership was not why they were eventually paid, but we had to have all proper documents in order to process his payoffs.

Regarding the handicap plates and the strong allegation that we violated California Law is false! the reason why there was additional time that created frustration for Mr. [redacted]

was the plates were not processed as Handicap plates and we apologized for that. We had to get plates back and process them as handicap witch took additional time and we took

responsibility , sent and employee to get the plates handled as quickly as we could. We were contacted by the DMV and explained the situation, they in return did there investigation

and cleared us from any violation . We have a very good standing with the DMV.

We have apologized to Mr.[redacted] , and have handled all his complaints, there is no outstanding issues, besides his frustration with the extra time the process took, we strive for excellent

customer satisfaction but we are very disappointed we left Mr.[redacted] feeling otherwise. We do truly appreciate his business.

Sincerely,

General Manager

Perry Chrysler Dodge Jeep RAM

2340 National City Blvd.

National City, CA 91950

Main 619 477-1234

[redacted]@perrychrysler.com

www.perrychryslerdodgejeepram.com

Review: On 4/1/2013, I purchased a 2012 Mitsubishi Lancer from this dealership. I traded in my 2003 Mitsubishi Lancer, which I at the time owed about $4500 on, as part of this sale. Within the five day period, my credit union which I was financed through had sent a check to [redacted] in Finance to complete the sale of this car. However, as of 5/10/2013, my credit union has not received a check from the dealership in the amount of nearly $4500 to pay off my trade-in. My credit union has deducted my payment of 129.90 on April 27th as scheduled, as if I still had the car in my possession.I have called and left messages for the finance department on three separate occasions regarding a status update on the check they sent. On 4/30/2013, I finally got a hold of the Finance Department only for them to tell me they just recently sent the check two days prior. Eleven days later, my credit union still has not received the check.Nearly 40 days after having me sign the paperwork and purchase a new car, this dealership's finance department has yet to pay my credit union for my trade-in that they still have possession of. I have already paid one additional payment for a car I do not have anymore. Their finance department also isn't returning my calls as requested and are leaving me in the dark. When they wanted my credit union's check, the dealers were on my phone everyday. Now that it's their check I cannot get my calls returned.Desired Settlement: I want them to expedite their handling of my trade-in check and properly inform my credit union so that I do not owe them any more. I am paying for TWO vehicles, one of which I no longer own or have in my possession. They need to immediately send the check in the amount of $4500 to my credit union for my trade-in so that I can be reimbursed my last payment and avoid further delay.It has been 40 days since I purchased the new car and they still haven't sent the check in to my credit union.

Review: Long story short bought van on 9-21-13 was promised floor mats at signing have gone back four times

before I bought some there on 1-11-14 and left reciept. Went back twice after that they told me check

was in mail have not recieved nothing yet. I am tired of going back to just continue to get run around.Desired Settlement: get my 180.94 for purchase of floor mats I bought there for van back that they promised

to pay for.

Business

Response:

Ms. [redacted],

Review: I purchased a 2013 Dodge RAM 1500 on August 25 2014, the vehicle was fiance thru navy federal credit union and paid in full the day of purchase. 40 days later I received a letter from the financial institution stating that they had not received the title to the purchased vehicle, and they were going to turn my loan from an auto loan rate to a personal loan rate if they did not receive the title within 45 days. I contacted the dealership and demanded they turned over the title to the financial institution and at that time they informed me that they did not have the title and they were going to try to recover it from the previous lean holder. The dealership kept telling me that I would have the title soon and every time the promised day came they came up with more excuses why they were unable to provide a title. After two months I received my second notice from my bank and at that time the bank instructed me to seek legal advice. The dealership still failed to provide a title even after served with a demand letter from the Navy lawyer. Today 21 Nov 2014, I contacted DMV and the dealer has not even reported the sell of the vehicle and is still unable to provide title, registration or plates. I retire Dec. 01 2014 and will be leaving the state and now I will not be able to drive my truck because the 90 day permit expires the 25 Nov. 2014.Desired Settlement: I would like the dealer to take the vehicle back and refund me all the money spent on the purchase of this vehicle. I am driving home to San Antonio on 26 Nov 2014 and can no longer wait to keep on dealing with this issue. The dealer failed to meet their end of the contract and violated California vehicle codes 4456(a)(2), 5753(c)(1), 5753(e).

Business

Response:

We have resolved the matter with, Mr. [redacted], we have supplied the title to his bank, and also given him his new registration, we have confirmed with his bank the matter is resolved .

Review: I purchased a 2013 Hyunadi Elantra from this dealership on Jan 30th 2015,late after 5 pm. [redacted] the sales guy told me that before I could drive my new car off the Lot, I would need to get Full Coverage Insurance on the Vehicle I just purchased, he failed to tell me this Information before I had already signed a contract for the purchase of the car, I had test drove the vehicle a few hours before signing the contract, is this Legal, I had to call around to find a Car Insurance company that was open late, and then had to give them my Debt Card Information over the phone, So this mademe believe that I drove a car that had no Insurance on it, when I test drove the Elantra, I believe this is suspicious actions, on the Dealership's practice.Desired Settlement: Usually when you buy a car from a dealership, they Insure you for 30 days, the customer has 30 days to get their own Insurance, I have never heard a dealership telling the customer that they cannot drive the car home, unless they get full coverage Insurance on the car they just purchased. I think this is Illegal, and shady business. I was not ready to purchase Insurance that same day, that was a Big Surprise Financially for me, they should have been up front with all the costs involved with the car I just purchased and the contract I just signed.

Business

Response:

To whom it may concern,We apologize if Ms. [redacted] felt we misinformed her. We as a dealership must have proof of insurancebefore the vehicle is delivered in the state of California. Dealerships do not include a 30 days freeinsurance binder.If Ms. [redacted] would like to contact the dealership for clarification we will be more than happy to discussthis with her.Thank you for your time.Best Regards,[redacted]Perry Chrysler Dodge Jeep RamGeneral Manager

Review: First service September 2014:

Car was taken in due to various reasons. 1) Maintenance service 2) Buzz sound when driving 3) Seals on driver door were cracking 4) Window seal front on right hand side goes over the window when the window is all the way up 5) Buttons on the face of the steering wheel by right hand of driver are peeling 6) Radio would switch to voice command 7) Transmission jerking wile driving in the street.

Second service March 2015:

Also went in with various concerns. 1) There was a noise on the power steering as the wheels were turning 2) CD player was not working 3) There was an oil leak on the right side of the motor by the maniful 4) Transmission was still jerking

Third service July 02, 2015:

1) Reported the oil leak again 2) Transmission jerking again

Car is currently in the shop. A week has passed and no one has contacted me to let me know what is going on with the car.Desired Settlement: I bought a new car for my daughter so she wouldn't have to worry about all of this. She drives with her three children and as of now; after all the issues that this car has had she does not feel safe driving this car. I don't think the car is in good conditions if the transmission was already replaced once and the car continues to have the same problem in less then a yea

Business

Response:

The vehicle in question was diagnosed and road tested by our transmission technicians. Upon performing diagnostics for the vehicle concern the technician found no fault codes stored in the vehicles power train control module. Vehicle was test driven and showed no signs of jerking or clunking. Vehicle is operating as designed at this time. [redacted],Perry Chrysler Service Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I picked up the car on July 11, 2015 and was told there was nothing wrong with the car. I was also told by the service advisor that the oil leak was normal that the only thing they did to it was clean it. When he said it was normal I asked to see a new car to verify that all new cars had that "normal leak" but he didn't want to do that for me. I don't understand how an oil leak as little as it can be would be normal on a car that is only a year old. About the transmission I was told they couldn't find anything but yet; as soon as I was leaving the dealer I felt the jerking and I have been feeling it every single day. When I took the car in for the first time do to the jerking I was told the same thing "There is nothing wrong with the car." The second time I took the car they had to change the transmission.

It is very disappointing that we as customers I have to ask the service advisor to please explain what was done to the car and to notice they have no idea what they are talking about. When I arrived at the dealer to pick up the car, the service advisor just asked me to go sign the paperwork and my car would be delivered with out him giving me an explanation in regards of what had been done to the car. I had to ask if he can please explain and on top of that he didn't even know what had been done to the car.

Please review attached pictures of the oil leak. Like I said; this was only clean and I was told it was normal. ]

Regards,

Review: In February 2015, I took my Dodge vehicle in to this dealership for its 60k maintenance and an oil change. About a week after the maintenance was complete, my vehicle shut off right in the thick of traffic. This continued to occur on a routine basis. Scared of what might happen if I was in heavy traffic, I took the vehicle back to the dealership in March 2015 to have them find the issue. My vehicle had zero issues with shutting off while driving or idling in traffic before the maintenance was performed, and now my vehicle still has these issues. I took the vehicle to another Dodge dealership, and $80.00 later, was told the same thing--because they can't recreate the problem, they cannot fix it. What I don't understand is that if the vehicle had no issues before I brought in in for service, then why can't the technicians retrace the maintenance routine and see if they find the problem? I also contacted Dodge, and was given no assistance whatsoever (except that I would have to pay again to have someone diagnose the vehicle). 60k mile maintenance is not cheap, and I have to keep paying each time I take this vehicle in because it cuts off while driving.Desired Settlement: I would like for Dodge to answer as to why there are several Ram 1500s that are having similar issues (I read about them on the Dodge Forums), and why there has not been any way to fix these vehicles after this starts to happen. A vehicle that has received its regular service and maintenance at Dodge dealerships should not have a systematic breakdown like this without the company knowing some way to fix the vehicle or inform consumers of the defect.

Business

Response:

Mrs. [redacted] brought her vehicle in for the check engine light and was diagnosed by our certified drivability technician. The vehicle was test driven and scanned for fault codes. No codes present and no stalling condition found. This same vehicle was here on 07/03/2015 for general oil change service. No mention of any check engine light or stalling concern at that time. We are happy to diagnose again at no charge the symptom occurs again. [redacted]Perry Chrysler Service Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[It has already been established that the vehicle has not thrown any codes, and I never eluded that the check engine light has ever come on. The vehicle simply CUTS OFF when idling in traffic. There are no dash lights that come on. This problem happened after the 60k maintenance was performed, never happened before that, and continues to be an intermittent issue. What I'm asking to happen is not totally out of the realm of customer satisfaction, which is for your dealership to retrace the maintenance steps to see if you can find the problem, not simply what a computer tells you is it is not wrong. After all, the computer didn't perform the maintenance, a technician did. After researching other 1500 owners issues on the Dodge Forums, a commonality with the issue that I am having is that the engine cuts off, but when diagnostics are run by the dealership(s), no diagnostic error codes were thrown. As a business, I find it hard to believe that just because your computer told you there is no problem with a vehicle that you simply take the diagnostic tool's word for it. That's just not a way to leave a customer hanging that has given you over three years of business with more than one vehicle.]

Regards,

Business

Response:

I understand, I would be happy to have the vehicle back here to inspect any and all work we performed on your vehicle. Perhaps we will find something that the vehicles self diagnostic system is not recognizing. Please let me know when is a good time for you. I will need the car for a full day and possibly over night. Thank you,[redacted]

Review: Purchased a brande new cherokee November 2014. Car came with a defective transmission, after two trips to the service department they weren't able to fix the Issue. Chrysler Corporate granted the replacement order but this dealership resufe to honor the order from corporate. Spoke to the manager and refuse to take care of the issue. Also, I scheduled an appointment to get the car fix in the mean time and they refuse to take my car since I had an open file with corporate. Manager said he wouldnt make his employees work on my vehicle. Calling back and fwd since February and they never return my calls.Desired Settlement: Chrysler alredy sent them a letter with a replacemnet order, I want them to honor that letter. Honor the warranty.

Business

Response:

In response to case / ID [redacted]. Mr. [redacted]'s vehicle was in on 12/03/2014 for a transmission shift concern. At that time we completed campaign P56 to reprogram the transmission. On 12/09/2014 car came back for same shifting concern which was verified and we replaced the transmission, test drove the vehicle and verified its operation.

Review: My car was having a malfunction that included the following things: radio, AC, rear view camera, any of the buttons on the front panel, windows were not rolling up or down properly, headlight out, and side mirrors were not working properly. I took the vehicle into Dodge and they informed me that they would have to order the part and it would take either a few days or a few weeks to get it in. I asked for a loaner and they said they do not do loaners, that I would have to get a rental on my own. I asked to speak to the manager and he was out of town. According to the second representative, he is the only one that could help me. He is was rude and offered no assistance.I called the toll free number to speak to a Dodge representative. After 45 minutes of waiting she informed me that the service manager (who is out of town) is the only one that could authorize a loaner. I specifically mention to her that this is a big SAFETY issue because of the following reason; it is in the 90s to 100 degree weather this week, the AC is not working and I am having problems with the windows rolling up and down. What am I supposed to do if I am in my car, in this heat with no ventilation? Her answer was that the service manager is the only one that can help me. I feel that the customer service I received in person and on the phone is unacceptable. No one cares that this issue is about SAFETY and apparently Dodge doesn't believe in customer satisfaction. I am very disappointed and will probably sell my vehicle after it is fixed. Their service is unacceptable. I don't feel valued as a customer and the service representatives didn't really care that I am not satisfied.Desired Settlement: I would like a loaner for my vehicle until it is repaired.

Business

Response:

Ms.[redacted],

Review: I purchased a 2006 Jeep Commander on April 7, 2013. Since the purchase of my vehicle there have been several issues. Customer service has been horrible from the beginning. The had to sign the contract three time because of numerous errors, the "due bill" paint job was incomplete. When I spoke to the service rep ([redacted]) he was very agrumentative about what was on the due bill rather then just fixing the problem. While my car was being painted for by the dealership for two days they broke a button on my radio. [redacted] said he would order a button for the radio. This incident happened on May 2, 2013. I waited an entire month and I finally called the service department to follow up on the piece for the radio and they recieved the button twice but it was incorrect. [redacted] never called me to let me know the piece was orde and recived but was not the right one. He told me that the button is no longer made by the manufacture and I would have to wait for a trade-in vehicle so they could take the buttom from that car and give it to me. I asked for a new radio because of the situation and they denied it. They broke my CD player and are not replacing it.Desired Settlement: I would like my entire radio to be replaced since they are not able to order a button. I don't understand why they think it is ok for me to wait almost two months and not ETA when I should recieve a button. Please help me resolve this matter. I just want what I am entitled tol

Business

Response:

[redacted] ( case # [redacted]) We settled on a payment of 150.00 that we sent, to settle the matter with the Radio.

Review: I went to have my value line breaks repaired and they stated that the parts were covered not the labor. After they stated that the cost would be roughly [redacted] which included the oil change. I reiterated to them that the warranty states that it covers labor and I proceeded to show them the warranty on the website they did make the adjustment for me but only because I provided them the proof on my tablet. I believe that other people may have suffered from the service department by being charged for labor on a product that should be cover by its own warranty.Desired Settlement: To refund everyone that paid for labor on warranted value line breaks in addition cash compensation for inconvenience of having to go through this process of complaints and searching for evidence for policies they should be aware of.

Business

Response:

In response to concern ID#[redacted] we have attached the original purchase dated 7/11/12 RO#[redacted] with McCune Chrysler Jeep Dodge(previous owner) of the brake pads. At the time of purchase the warranty for parts and labor was 12 months or 12,000 miles except for the "Lifetime V-Line Brake Pads" which carry a lifetime warranty for "Original Purchaser". The terms of the warranty were revised on November 4 2014-see attachments. The name of the complainant is different from the original purchaser, so we are a little confused on that matter as the warranty states on page 4 that subsequent owners are not eligible for transfer. We have made our service advisors aware of the change in Mopar Policy as of November 4th of 2014, unfortunately those changes are not retroactive in this case or any other like it. Perry Chrysler Dodge Jeep Ram of National City is committed to customer satisfaction. We look forward to your response.

General Manager Perry Chrysler Dodge Ram

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The name that the vehicle is under is my wife's maiden name [redacted] who's last name is now [redacted] which means the vehicle has not had another owner. In addition the statement you sent is correct the breaks and rotors were replaced with v-line breaks 7/2014. However, the breaks ran low in March of 2014 and again replacedd with v-line breaks and unfortunately, me and my wife paid for even though they where under warranty. The work that was done more recently was covered under warranty as well and this time I asked your reps [redacted] and [redacted] and both of them said that they are a 12 month 12,000 mile warranty for all breaks. I informed them I have the v-line breaks and that the warranty states that it is a life time warranty for 24 months/ unlimited miles and your rep [redacted] asked me to bring the warranty so he could look at it he then took it to your person in the service department who covers warranty and got the Okay to cover them this time and as he was inputting the warranty he thanked me graciously because he said that they did not have the warranty updated because they are new and that the department did not have them upgraded in the system yet.

Regards,

Review: I purchased a used vehicle from the dealership named in this complaint. When I first inspected I saw scratches on the from bumper which I brought up to the sales guy, they said they would fix and a rental would be provided, [redacted] the finance guy stated. Once I to got home I saw that on the duel bill said only touch up paint no rental will be provided. I also noticed that the bumper had some damage consistent with the scratches on the front bumper. After I dropped off for "touch up" I got a call the service guy that they noticed the damage and I told them I noticed too and is consistent with the scratches, pretty much they sold me a car with damage and they were not responsible for it. I left my car on a Wednesday just for a touch up and it is Friday and I still not gotten my car back. The dealership only cares to make money regardless of safety concerns for the consumer, what if the bumper falls and causes an accident? This would negligence on their part for not fixing something that was broken before letting go off the lot. Another issue is that they advertise on their site that they have rentals, they fail to say that YOU have to pay for it. That is false advertising. In order to get a rental they work with enterprise thats located in Chula Vista.Desired Settlement: Fix bumper and provide rental car.

Business

Response:

Ms, [redacted],

Review: I purchased a 2012 dodge ram 2500 truck in 3/14. this vehicle is being driven by my daughter who Miss Rodeo USA 2014 and has to use this vehicle to drive to rodeo/events around the country. Mostly in central south eastern USA. When we test drove the vehicle the sales person [redacted] tried to start the vehicle but was unable to do so. He stated that it happen to him before so my daughter tried to start it and it started up without a problem. I stated to [redacted] that something is wrong with switch and needs to be fix. It is not safe. My daughter was on a very short time schedule she had to drive to OK so this thing got over looked because she was some able to start the truck has to with angle and pressure on the key as you turn it. So my daughter has been driving this truck with a defective ignition switch and unknown to her is that when it fails the vehicle will just turn off and she will have no power, no steering, no brakes, no nothing. So this finally happens last week while she is driving down the highway near Pauls Valley. She has it towed to the Pauls Valley Dodge and finds out the the switch had not been replaced by Perry Dodge. So since last week I have been trying to talk to the Perry managers, [redacted], and [redacted] and [redacted] have spoken with me and tell me they are looking into but never call me back. I call them and leave messages but they never call me back. Meanwhile I get the switch replaced (she needs the truck) which costs me 500 dollars. So I spoke with [redacted], and [redacted] at Perry Dodge about this problem. But Now today after calling Perry again (half dozen tim. I decide to call Chrysler recall number and the lady there is trying to help me but she to is put on hold and given the runaround. Finally after over 1 hour on the phone she tells me someone (adviser) from Perry Dodge will call me. I am not holding my breath. What I want is for Perry Dodge to reimburse me for the switch and apologize for engineering my daughter and anyone riding with heDesired Settlement: I want them to purchase the vehicle back because god knows what else is wrong with this truck or at the very least I want to be reimbursed for the switch. 475.00 plus tax.

Consumer

Response:

Dear Revdex.com representative,

Review: I was having electrical problems with my 2000 Dodge Caravan so I took it to an honest mechanic in Chula Vista CA. He told me that I needed a flasher relay and a clock spring. He jotted down on a piece of paper the parts that I needed and said if I bought the parts, he would put them in for me.

In researching the parts online, I found that the clock spring was a Dodge factory recall that could be fixed at a Dodge dealer for free. I made an appointment to have the recall repaired at Perry Chrysler Dodge Jeep RAM in National City CA on November 16, 2013. When I arrived for my appointment, I couldn’t find anyone that would focus on helping me, even though I had an appointment. After about twenty minutes a man came to write up the paperwork. I told him that I was there for the clock spring recall only (because I knew the electrical shop in Chula Vista would be replacing the flasher relay). When the service tech got in the van he noticed that the power window didn’t roll up. I told him, yes, I know, the van needs a flasher relay and the window problem might be connected to the problem with the flasher relay. He asked if I wanted him to check it out. He made no mention of a diagnostic charge and gave me the impression that it was just a quicklook check for the power window problem. I said he could check it out and he gave me an ESTIMATE of REPAIRS for $110. I thought that was a reasonable price to get the flasher relay replaced because I knew the relay was about $50 for the part and labor wouldn’t take long since the relay plugs in as easy as a car fuse.

When I didn’t hear from the tech in two days, I called Perry Chrysler Dodge Jeep RAM service department on November 18, 2013. The tech said the clock spring was repaired and I needed a flasher relay. I already knew about the flasher relay, but since my van was already in their shop, I asked him if it was going to cost $110 as they stated in the Estimate of Repairs? He said no, it would cost $100 for the relay and $199 for the labor to put it in. I knew I could get the relay online for less than $60 and the replacement is as easy as replacing a car fuse so I knew at that point that Perry Chrysler Dodge Jeep RAM was attempting to take advantage of me by charging me double for the part and almost $200 for labor for a five minute replacement. When I questioned the labor and asked the tech how long it would take to replace the part, the tech told me he had no idea. Surprisingly he didn’t know. He couldn’t very well tell me 5-10 minutes and charge me $200 so it was best just to lead me to believe that this repair could take several hours. I was so disgusted with the lack of professionalism, the lack of knowledge, the poor customer service, the poor attitude and especially the attempt to charge me four times what it should cost, I DECLINED the REPAIRS.

When I arrived to pick up my van, the cashier said the charges would be $110. I pointed to my paperwork to show her that the $110 was an ESTIMATE for REPAIRS, but I declined the repairs so the charge should be zero. She refused to let me leave with my van without paying. I asked to speak to the service tech and/or service manager. The service tech said, well, you refused the repairs so that’s the diagnostic charge. I told them I was never told about any diagnostic charge when I dropped my van off and the paperwork makes no mention of a diagnostics charge. What I agreed to was an ESTIMATE of REPAIRS and I DECLINED those REPAIRS. I knew about the problem with the flasher relay when I dropped the van off. I was not going to pay $110 for them to tell me what I already knew AND they never even looked at the power window problem to confirm it was related!! The service manager refused to give me my van saying, “you got the recall fixed for free and my techs don’t work for free so I have to charge you something. I’ll take off half and only charge you $55.” I still wasn’t satisfied, but they were not going to let me have my van unless I gave them $55 so I charged the $55 to my Discover card, wrote on the credit card slip that I would be disputing the charges, got my van key and left.

Several days later, I bought the flasher relay online for less than $60 (including tax and shipping), I took it down to the honest mechanic that told me what the problem was in the first place (no diagnostic charge by the way). He charged me $15 to put it in. It works perfectly. It cost me $75 for a total repair at an honest auto electrical shop, while Perry Chrysler Dodge Jeep RAM was trying to charge me FOUR times that amount.Desired Settlement: I would like $55 credited back to my Discover credit card. I would like this company audited to find out how many other customers were provided an estimate for repairs and then when they declined the repairs, got charged anyway. This is wrong and there should probably be a class action lawsuit against Perry to recover all customers' money that was stolen this way.

Business

Response:

We have contacted the client and have sent her a full refund.

Thanks ,

Review: They made me feel unwelcomed, they spoke spanish(I speak english). They haggled me for a contract we finally agreed on. They called me in a second time and said they cant find a bank than they said they did. [redacted] the Finance Manager never gave me the contract with the "new bank". She had an employee get me gas because my Wife and myself came down for no reason. [redacted] called me the third time to come in saying they found a bank based on my contract I signed. I go down there and it is a totally different contract and she said its the same. I did not sign contract because I did not like the terms. [redacted] got upset that I did not want that new contract so she offended me by saying I did not want the vehicle because of my Wife. She said my vehicle I traded in was at an auction on a truck and to come the next day for it. I drive around the corner and see my old 2012 Chevrolet Impala in their lot. I go back in the lobby and I tell [redacted] its in their lot. She called the Used car Manager and he got upset cussing and saying "the 2011?" and she said "the 2009", obviously they were both wrong. On the paperwork in the window it said 2011 when again it is a 2012. They syphoned my gas on the Impala because it was passed empty when it was almost full when I brought it. [redacted] tried to get me to sign a made up form saying I will not complain and they will fill up my tank.Desired Settlement: To get an individual that can be a better Finance Manager than [redacted] and to get a professional Used Car Manager. As well as to treat Customers right and change their policy on service.

Business

Response:

regarding Mr. [redacted]'s experience, we have a very

diverse staff and Mrs. [redacted] would not talk Spanish unless the client requested or started the conversation in Spanish. unfortunately we had to have Mr. [redacted] resign a new contract , and he made the decision to not agree to the new terms , so we had to unwind the deal, the process might have been frustrating to him, regards the gas NO employee would risk there job or health for a small amount of gas. we do apologize that he had a unfavorable experience .

Sincerely ,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchase new town and country Chrysler and have done service at same location. Their has been several discrepancies / problems. The first problem I had was they did not respected the service maintance. I also purchase extednded warranty for the dvd, tvs on the minivan. Took it in their was no audio on the tvs. When the vehicle was returned to me the tvs were not working anymore. I called the service dept and they said they just tested and that if it was not working it was not their problem. I told him I brought

the dvd working and they gave it back not working. They did not help. I called in to ask a question and realized that they had added miles to my car in a two week laps when I took in the vehicle. The service department said they have done nothing wrong I told them the miles the car has and they claim theirs more miles on the vehicle I asked them

to correct and would not. I'm concerned because their my service dealer where I take my vehicle and know I have an issue with the slididng door it opens by itself , I need to take it in but I have not had a good experience nor a professional treatment from their part. I need help for them to do what is right.Desired Settlement: For thr dealership to correct the miles and for them to be held accountable for the damage done to the dvd and replace it.

Business

Response:

In response to consumer concern originally dated 3/3/14 regarding a 2008 Chrysler Town and Country Van, the service visit dated 9/21/13 the customer had a concern with the DVD player that was diagnosed as a failed module that the customer declined to repair at that time. The DVD repairs were not covered under the service contract, there were some repairs during that visit that were covered by the service contract. During service visit dated 10/19/13, some special ordered parts were installed and an oil consumption test was initiated, the customer had a concern that the DVD display was inoperable and again our diagnosis was the same as previous visit-the Vehicle Entertainment System Module had no communication or response(which customer declined again). We have done our best to accommodate the customer with a rental van every visit, that is covered under her service contract when the allowance for rental is only a passenger car. There have been several conditions during which we are diagnosing that are the result of aftermarket parts that were installed elsewhere. We have always tried to accommodate the customer with this vehicle and perform repairs to their satisfaction. As far as the mileage discrepancy, we can not comment on that without having the vehicle to inspect. In conclusion we do not believe we are responsible for a failed Vehicle Entertainment System when the customer has declined repairs on 2 occasions

Review: I ordered and purchased a new exhaust system from the dealer on 1/10/15 which took two weeks to arrive at the dealership. 1 of the 2 mufflers was found damaged. The parts department reordered the exhaust kit on 1/27/15. The new exhaust system was installed on 2/12/15 and has cause some internal damage to the engine in my car. I had been back to the dealer on 2/23/15 my car was returned to me on 2/26/15 and was back again to the dealer on 3/16/15 and has been in the dealership ever since. I have called the dealership every week since and have been down there several times with no explanation or result on my vehicleDesired Settlement: I would like to receive another brand new car

Business

Response:

I am responding to ID#[redacted]. I n regards to the customers complaint the engine concern he is experiencing in not related the exhaust system which was installed here. The reason for the engine light is due to a engine misfire concern which I stated in in no way related the exhaust system installed. We are currently working on the concern directly with Dodge factory technical support. If you have any questions please feel free to contact me by email or phone at [redacted] ext. [redacted].

Review: I purchased a 2015 Chrysler 200 c on 7-11-2014 . On 3-16-2015 I took the vehicle to the dealership where I purchased it for several reasons . 1-service engine and transmission light turned on 2- breaks started to squeak 3-foreign materials inside headlights. I was told that the vehicle's service engine and transmission light came on because it needed a"software update" ,They ordered new disc breaks that were to be installed at a later date due to the fact they did not have them in stock , The headlights were supposedly replaced but it seems they removed the headlights and cleaned them from the inside leaving multiple scratches inside the headlights . The vehicle was at the dealership for one week. A few days after picking the vehicle up the transmission light turned on momentarily , I contacted the dealer and they said if I were comfortable to drive the vehicle I could until the disc breaks were installed a few days later . I felt comfortable so I continued to drive it . On 4-3-2015 my wife was driving the vehicle and on her way home the transmission light came on once again but this time the vehicle had a very rough ride and also indicated that the transmission was not able to shift properly. My wife started to freak out but kept her bearings , she exited the freeway to take the car straight to the dealership, as she was waiting at the controlled intersection to make a left hand turn the driver behind her started to honk at her and could not understand why especially if the light was still red. At this moment my wife had a bad feeling , the light at the intersection turned green and she released the breaks and gently accelerated and that is the vehicle went into "reverse". Fortunately she did not hit the car behind her. She put the vehicle in park then into drive and fortunately for her the vehicle drove forward driving straight to the dealership. I met my wife at the dealer where I found her shaken up , she explained everything to the service advisor .Desired Settlement: We wish for Chrysler to buy back the vehicle. The dealership came to the conclusion that the transmission needed to be replaced and so they ordered it but did not have an ETA on it. I personally talked to the general manager and the service manager of the dealership to make them aware of my situation. We waited patiently for three weeks and still no word on the ETA of the transmission. On 4-20-2015 I contacted Chrysler to file a complaint . I got a response a few days later from Chrysler resolution team where they explained that Chrysler was going to repair the vehicle. I explained to them that the vehicle is a hazard and we did not want it back. they called back a few days later to give us a status only to let us know the the transmission was on back order and had no idea as to when it would arrive .The vehicle is still in the shop. We have cancelled a vacation because of this situation and at this point I have had enough. This is why I wish for Chrysler to buy back this vehicle.

Business

Response:

Dear all,

Review: I bought a car at the business. After I left I felt that the car was not driving properly. The next day I took the car back to the dealership, they told me "Ihad regret about buying it" and there was nothing they could do. The manager, [redacted], told that me I had to take my car back or they would call the cops and have the car towed. They then said Icould return the car on Monday and have the car examined by a mechanic. I returned the car on Monday and had the dealer mechanic take a look at it. I noted the following problems: the transmission downshifts hard, the brakes were insufficient, the whole car shook at freeway speeds, the convertible roof did not open, the back bumper was painted and was loose, the door had a bad rattle, and the seat cushions were not attached at all to the seats. They said that the transmission was 70 to 80% good and that I could come pick it up. I will not pick it up because I cannot drive in a car that has a defective transmission. If a car is not is working condition a dealer should not be selling it. They offered to buy the car back from me but that it was not worth anything, even though I agreed to buy the car from them for $18.147.00. A salesperson named [redacted] was laughing at me when I asked if they would buy the car back and he said "it has no value." They also told me that if I signed a paper I could return the car if I did not like it. However, that paper was not given to me so I have no copy of it.Desired Settlement: I would like the car exchanged for a working one or have the transmission restored to 100% and the rest of the problems fixed.

Business

Response:

in response to Mr. [redacted], we have made every attempt to resolve his complaints , he was not happy with his