Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
First of all, the response made by Dynamic Recovery Solutions to the Revdex.com raises more questions than it answers. The email address for the supposed Chief Compliance Officer, *** *** (*** is a non-functioning address at a non-working web site.
Secondly, just who is this company "ccpbservices" and how are they related to Dynamic Recovery Solutions and how are they related to the supposed "client", *** *** ***?
Finally, DRS has made no attempt to address their $1,debt to me as civil penalties for violation of FDCPA 1692. I would appreciate them taking time to discuss payment arrangements and how they wish to resolve their debt to me. This is just the tip of the iceburg
Regards,
*** ***
RE: Revdex.com Case #:***
Good Morning, *** *** ***),
justify;">
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsThe original creditor exhausted their collection attempts when they did not receive a paymentThe account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and typically sold to an agency like Dynamic Recovery Solutions. Dynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made on your behalfWe also acknowledge that you are seeking validation of the alleged debtIt appears as though Dynamic Recovery Solutions did attempt to forward said correspondence on numerous occasions 7-25-14; 8-4-14; and 9-12-to the address that was on file at that time of *** *** *** *** *** ***, which was updated on 9-26-to*** *** *** ***This correspondence entailed several options for your convenience: The initial correspondence that we sent you is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. However, we do not house the original media in our officeAnother request for media has been requested from our client on 9-26-14, and typically, it takes at minimum at least two weeks if the original media is available, we will forward the original media for your review.
Please accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concerns
With Best Regards,
*** ***
Compliance Auditor
***
*** ***
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Mr***’s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Mr*** is disputing this account,
requesting that we remove the tradeline from his credit report and requesting
no further contact
This account is no longer being
serviced in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response to Mr***’s complaint media for
this account has been ordered; if media should be available it will be sent out
to Mr*** and there will be no further contact from Dynamic Recovery
Solutions.
If
Mr*** has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer *** *** ** ***.com. We
do apologize for any inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I need to know what medical facility this bill is for, when I filed my bankruptcy I called every hospital and Dr office to get all of my bills so I could include themPlease send the name of the medical office it is from as well as contact informationThank you
Regards,*** ***
RE: *** ***, Complaint ID#***
Dear *** ***,
In response to *** *** question about who our Client is,the client that owns this account is International Collection Services, LLCTheir contact information is available on their website:***
A hard copy of the letter stating the account is closed in our office go out today(July 1st, 2014) If *** *** does not receive this letter within business days, he is welcome to contact me at ***, and I will ensure he receives his requested documentation
Thanks,
*** ***
Quality Assurance Coordinator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We
have read Ms*** complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms*** is disputing this account, and
does not want a tradeline on her credit report
This account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response
to Ms*** concern about her credit, we have not reported anything to the
Credit Bureau nor will we report anything in the future and her credit will not
be harmed by Dynamic Recovery SolutionsThere is currently no media on this account due to this, the account will be closed and there will be no
further contact from Dynamic Recovery Solutions
If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ** ***comWe do apologize for any inconvenience that Ms
*** may have experienced
Regards,
*** ***
Compliance Representative
*** ** ***
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and
requesting no further contact
In reference
to *** *** complaint Dynamic Recovery Solutions does not do any type of
credit reporting
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** *** has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer *** *** at *** We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
Revdex.com #: Case #; ***
Good afternoon *** ***s,
Customer service is our top priority, and we appreciate your bringing this matter to our attentionDynamic Recovery Solutions does accepts verbal cease & desist requests for the consumer’s
convenience which offers an immediate resolution to your concernsPer company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordinglyIt has been CLOSED in our office and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterWith kind regards,
*** ***
Internal Compliance Auditor
*** ** ***">Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsDRS cannot speak on behalf of our clients regarding actions concerning their accounts, but we believe consumers have the right to be informed of potential recourseInforming the consumer of the potential tax liability was not intended to be a threat, therefore we do apologize that it was perceived this way.
The consumer’s account is past the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer will not see this account on their credit report.
Lastly DRS did submit a formal request for the consumer’s original documents, which may take some timeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) once original documents are requested, collection efforts from our company must cease in relation to this account until those documents can be provided to the consumerTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. .
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
I have attached my *** *** letter that shows 100% of cost will be covered by *** Medical Center back in Also, the card that states my financial responsibility is 0% for the months I received C*** *** coverage through *** Medical CenterI would like an official letter from the debt collection agency stating that the debt is settled incase of any future complications
Dear *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsThe original creditor for this account was *** *** *** * *** subsequently sold to*** *** ServicesTherefore, we do not have
immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountBest regards, *** *** Compliance Auditor ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Customer experience is our top priority, and
we are grateful that Ms*** has brought to our attention that we have
reached her in error. We can assure Ms*** she was being contacted in good
faith believing it was a phone number in which we dialed could contact the
account holderWe have removed the
phone number listed on the account in question from our database. We will not bother Ms*** with this
matter again
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ***.com We do apologize for any
inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the payment information that we received February 17,
Consumer making the payment online admitted to making an error in entering his
account information; therefore, compromising Mr***’s accountA request was
entered to refund Mr***’s funds on February 23,
DRS always wants to acknowledge any concerns a
consumer expresses regarding these type of mattersIf Mr*** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: *** *** ***, Complaint ID#***
Dear *** ***,
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusBecause of the lack of information provided, we were not able to locate any accounts using the consumer’s first and last name, address, and the phone numbers that were provided of* and ***
If the consumer has an account in our office, we would like to flag the account accordinglyWe can close it in our office and return it to our client, with notation of this complaintIn order for us to close the account, the consumer needs to provide more information, such as a phone number we are calling
The consumer may e-mail me directly at *** if they need further assistanceDynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** **
***
RevDex.com of Upstate South Carolina (Greenville,
SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***
We have read *** *** complaint
and reviewed the account that has been placed with us by our client. We acknowledge *** *** request for Dynamic
Recovery Solutions (DRS) to “Cease and Desist”.
By law and in compliance with the Fair Debt Collection Practices Act
(FDCPA) DRS will permanently cease communications in relation to this account
and it will no longer be serviced in our office and has been returned to our
client
Dynamic Recovery Solutions is not
a litigious company, which would imply we had an intention to pursue legal
action, and that is far from any current or future action on our behalf.
If *** *** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer at *** We do apologize for any inconvenience that
*** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read
Mr.***s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Mr*** is disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our clientIf Mr*** has any further questions or concerns, we encourage him to contact our Chief Compliance Officer *** *** ** ***.com We do apologize for any inconvenience that Mr*** may have experiencedRegards,
*** ***
Compliance Representative
April 1,
L*** ** ***
Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting *** and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
RE: Revdex.com Case No: ***
Good morning *** ***,
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses
over the yearsDue to several business exchanges, it is possible that a mistake could have been madeFurther, you stated in your complaint that you have asked for debt validation regarding this account in writing, and it appears that Dynamic Recovery Solutions has made an attempt to send you the debt validation in writing for this account on September 4, to the address of ** *** *** *** ** ***, and it has not been returned to our officeThe initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt;
•the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
• a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorPlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concerns
With Best Regards,
*** *** Compliance Auditor
***
Segoe UI";">Customer experience is
our TOP priority, and we are grateful that the consumer has brought this matter
to our attentionDynamic Recovery Solutions is a legitimate third party
collection agency that collects on past due accounts for our clientsDynamic Recovery
Solutions does not engage in any fraudulent activity that would harm or abuse
any consumerWe are currently licensed and bonded in all applicable states
that require such licensing, and would receive severe penalties and fines for
such fraudulent activityIn the collections industry our client may sell their
unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could
have been made
Per company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, the account has been CLOSED in our
office and returned to our client and no further contact from Dynamic Recovery
Solutions regarding this matterWe sincerely apologize for any inconvenience
this may caused on behalf of the consumerIf the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free telephone number at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
First of all, the response made by Dynamic Recovery Solutions to the Revdex.com raises more questions than it answers. The email address for the supposed Chief Compliance Officer, *** *** (*** is a non-functioning address at a non-working web site.
Secondly, just who is this company "ccpbservices" and how are they related to Dynamic Recovery Solutions and how are they related to the supposed "client", *** *** ***?
Finally, DRS has made no attempt to address their $1,debt to me as civil penalties for violation of FDCPA 1692. I would appreciate them taking time to discuss payment arrangements and how they wish to resolve their debt to me. This is just the tip of the iceburg
Regards,
*** ***
RE: Revdex.com Case #:***
Good Morning, *** *** ***),
justify;">
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsThe original creditor exhausted their collection attempts when they did not receive a paymentThe account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and typically sold to an agency like Dynamic Recovery Solutions. Dynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made on your behalfWe also acknowledge that you are seeking validation of the alleged debtIt appears as though Dynamic Recovery Solutions did attempt to forward said correspondence on numerous occasions 7-25-14; 8-4-14; and 9-12-to the address that was on file at that time of *** *** *** *** *** ***, which was updated on 9-26-to*** *** *** ***This correspondence entailed several options for your convenience: The initial correspondence that we sent you is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. However, we do not house the original media in our officeAnother request for media has been requested from our client on 9-26-14, and typically, it takes at minimum at least two weeks if the original media is available, we will forward the original media for your review.
Please accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concerns
With Best Regards,
*** ***
Compliance Auditor
***
*** ***
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Mr***’s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Mr*** is disputing this account,
requesting that we remove the tradeline from his credit report and requesting
no further contact
This account is no longer being
serviced in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response to Mr***’s complaint media for
this account has been ordered; if media should be available it will be sent out
to Mr*** and there will be no further contact from Dynamic Recovery
Solutions.
If
Mr*** has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer *** *** ** ***.com. We
do apologize for any inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. I need to know what medical facility this bill is for, when I filed my bankruptcy I called every hospital and Dr office to get all of my bills so I could include themPlease send the name of the medical office it is from as well as contact informationThank you
Regards,*** ***
RE: *** ***, Complaint ID#***
Dear *** ***,
In response to *** *** question about who our Client is,the client that owns this account is International Collection Services, LLCTheir contact information is available on their website:***
A hard copy of the letter stating the account is closed in our office go out today(July 1st, 2014) If *** *** does not receive this letter within business days, he is welcome to contact me at ***, and I will ensure he receives his requested documentation
Thanks,
*** ***
Quality Assurance Coordinator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We
have read Ms*** complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms*** is disputing this account, and
does not want a tradeline on her credit report
This account will no longer be serviced
in our officePer company
policy when a complaint of this nature is received we cease all activity on the
account in our office and the file is returned to our clientIn response
to Ms*** concern about her credit, we have not reported anything to the
Credit Bureau nor will we report anything in the future and her credit will not
be harmed by Dynamic Recovery SolutionsThere is currently no media on this account due to this, the account will be closed and there will be no
further contact from Dynamic Recovery Solutions
If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ** ***comWe do apologize for any inconvenience that Ms
*** may have experienced
Regards,
*** ***
Compliance Representative
*** ** ***
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read
*** *** complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and
requesting no further contact
In reference
to *** *** complaint Dynamic Recovery Solutions does not do any type of
credit reporting
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** *** has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer *** *** at *** We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
Revdex.com #: Case #; ***
Good afternoon *** ***s,
Customer service is our top priority, and we appreciate your bringing this matter to our attentionDynamic Recovery Solutions does accepts verbal cease & desist requests for the consumer’s
convenience which offers an immediate resolution to your concernsPer company policy when a complaint of this nature is received the account is placed in a "cease & desist" statusWe have flagged the account accordinglyIt has been CLOSED in our office and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterWith kind regards,
*** ***
Internal Compliance Auditor
*** ** ***">Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsDRS cannot speak on behalf of our clients regarding actions concerning their accounts, but we believe consumers have the right to be informed of potential recourseInforming the consumer of the potential tax liability was not intended to be a threat, therefore we do apologize that it was perceived this way.
The consumer’s account is past the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer will not see this account on their credit report.
Lastly DRS did submit a formal request for the consumer’s original documents, which may take some timeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) once original documents are requested, collection efforts from our company must cease in relation to this account until those documents can be provided to the consumerTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. .
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
I have attached my *** *** letter that shows 100% of cost will be covered by *** Medical Center back in Also, the card that states my financial responsibility is 0% for the months I received C*** *** coverage through *** Medical CenterI would like an official letter from the debt collection agency stating that the debt is settled incase of any future complications
Dear *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsThe original creditor for this account was *** *** *** * *** subsequently sold to*** *** ServicesTherefore, we do not have
immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountBest regards, *** *** Compliance Auditor ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our client Customer experience is our top priority, and
we are grateful that Ms*** has brought to our attention that we have
reached her in error. We can assure Ms*** she was being contacted in good
faith believing it was a phone number in which we dialed could contact the
account holderWe have removed the
phone number listed on the account in question from our database. We will not bother Ms*** with this
matter again
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ***.com We do apologize for any
inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Mr***’s complaint
and reviewed the payment information that we received February 17,
Consumer making the payment online admitted to making an error in entering his
account information; therefore, compromising Mr***’s accountA request was
entered to refund Mr***’s funds on February 23,
DRS always wants to acknowledge any concerns a
consumer expresses regarding these type of mattersIf Mr*** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Mr*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
RE: *** *** ***, Complaint ID#***
* and ***
Dear *** ***,
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusBecause of the lack of information provided, we were not able to locate any accounts using the consumer’s first and last name, address, and the phone numbers that were provided of
If the consumer has an account in our office, we would like to flag the account accordinglyWe can close it in our office and return it to our client, with notation of this complaintIn order for us to close the account, the consumer needs to provide more information, such as a phone number we are calling
The consumer may e-mail me directly at *** if they need further assistanceDynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** **
***
RevDex.com of Upstate South Carolina (Greenville,
SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***
We have read *** *** complaint
and reviewed the account that has been placed with us by our client. We acknowledge *** *** request for Dynamic
Recovery Solutions (DRS) to “Cease and Desist”.
By law and in compliance with the Fair Debt Collection Practices Act
(FDCPA) DRS will permanently cease communications in relation to this account
and it will no longer be serviced in our office and has been returned to our
client
Dynamic Recovery Solutions is not
a litigious company, which would imply we had an intention to pursue legal
action, and that is far from any current or future action on our behalf.
If *** *** has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer at *** We do apologize for any inconvenience that
*** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ***
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read
Mr.***s complaint and reviewed the account that has been placed with us by our clientDynamic Recovery Solutions acknowledges that Mr*** is disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our clientIf Mr*** has any further questions or concerns, we encourage him to contact our Chief Compliance Officer *** *** ** ***.com We do apologize for any inconvenience that Mr*** may have experiencedRegards,
*** ***
Compliance Representative
April 1,
L*** ** ***
Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE:*** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been madeWe do apologize for contacting *** and any undue stress this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status, and returned to our clientWith the information provided the Consumer was not found in our system please ask the Consumer to provide the number they were contacted on, their social, or the DRS account number.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
RE: Revdex.com Case No: ***
Good morning *** ***,
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses
over the yearsDue to several business exchanges, it is possible that a mistake could have been madeFurther, you stated in your complaint that you have asked for debt validation regarding this account in writing, and it appears that Dynamic Recovery Solutions has made an attempt to send you the debt validation in writing for this account on September 4, to the address of ** *** *** *** ** ***, and it has not been returned to our officeThe initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA, plus it also gave options to resolve the debt, the notice included: •the amount of the debt;
•the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
• a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorPlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concerns
With Best Regards,
*** *** Compliance Auditor
***
Segoe UI";">Customer experience is
our TOP priority, and we are grateful that the consumer has brought this matter
to our attentionDynamic Recovery Solutions is a legitimate third party
collection agency that collects on past due accounts for our clientsDynamic Recovery
Solutions does not engage in any fraudulent activity that would harm or abuse
any consumerWe are currently licensed and bonded in all applicable states
that require such licensing, and would receive severe penalties and fines for
such fraudulent activityIn the collections industry our client may sell their
unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could
have been made
Per company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, the account has been CLOSED in our
office and returned to our client and no further contact from Dynamic Recovery
Solutions regarding this matterWe sincerely apologize for any inconvenience
this may caused on behalf of the consumerIf the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at *** or our toll free telephone number at ***