*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***,
Dynamic
Recovery Solutions has searched our database extensively and we were not able to
locate a *** *** that resides in *** **
If you can provide additional information; such as the
account holders name or phone number; that can help us locate the account in
question it would be greatly appreciated
If there are
any further questions or concerns, we encourage you to contact our Chief
Compliance Officer *** *** at ***
Regards,
*** ***
Compliance Representative
Dynamic Recovery Solutions is a third party collection agencyMany times our accounts are transferred to different lenders during the course of time, and it is very possible that a mistake has been made in contacting you regarding a previously paid accountPlease accept our apologiesYour account
has been placed in a cease & desist status, and you will receive no further contact from Dynamic Recovery Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
They aren't searching the correct nameThey're looking for an *** *** and not *** ***gMy name is *** *** and if they aren't able to find anything by that name then we can discuss how to get this removed from my credit bureau reports
RE: Revdex.com Case No:*** Dear *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently
licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been madePlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards,*** *** Compliance Auditor
this is a legitimate collection agency and yes, they do have your ss# because you gave it to the original debtor Mine was a ER Doctors ofcI avoided the calls because I was suspicious at first then they called while I was at work and had access to my computer to look them upnow my balance (which was cut in half) is paid in full and off my credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint DRS used my social security number to pull a copy of my creditI feel like this was a retaliatory action after I told the woman who called me that I would not accept responsibility for this and that her company needed to dispose of my informationNot to mention that unauthorized use of a social security number is fraud; the unauthorized activity has resulted in a hard inquiry on my credit and has reduced my credit scoreWhen Dynamic Recovery Solutions can have that hard inquiry removed from my credit this case may be resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I returned a call to them because their telephone # was on my phone from them calling me several times a day for weeks. I did not know who it was and returned the call and was harrassed with question on giving out my personal information. Tell them that I did not sa credit card with pass payments due to them and again I am not referenced on my financial, government, insurance, etcinformation as: *** ***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read *** ***’s
complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that *** *** is disputing this account and has requested validation documentation
from our client The consumer has also
requested to be placed on our internal do not call list
Per company policy when a complaint of this nature is received, we
cease all activity on the account in our office and the file is returned to our
client with thorough documentation of the consumer’s dispute
If *** *** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** at ***. We
do apologize for any inconvenience that *** *** may have experienced.
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is my contention that in order for this alleged debt to make its way to a collection agency there alleged client would of reported the past due account to the credit authoritiesTherefore I reject the latest version of Dynamic's story because I have no knowledge or record of that taking placeI am not interested in excuses or stories of statute of limitations; moreover, I just want a formal notarized letter of apology and acknowledgement of wrongdoingI believe this company is conducting fraud and I'm prepared to take this story to the press.
Regards,
*** ***
Dear *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and
state laws and regulationsI have personally monitored this phone call, and I sincerely apologize, and agree it could have been handled in a much more professional mannerPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith best regards,*** *** Compliance Auditor ***
RE* *** ***, Complaint ID #***
Dear ***
***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation, or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Revdex.com Case #: ***,
Good afternoon *** *** Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsWe were referred your account on November 10, We are required by the Fair Debt Collections Practices Act to
send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe acknowledge that you are disputing this account
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
RE: ** ***, Complaint ID#***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusBecause of the lack of information provided, we were not able to locate any accounts using the consumer’s last name of “***” in *** ***
If the consumer has an account in our office, we would like to flag the account accordingly. We can close it in our office and return it to our client, with notation of this complaintIn order for us to close the account, the consumer needs to provide more information, such as a phone number we are calling
The consumer may e-mail me directly at *** if they need further assistanceDynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer may also utilize our website, Dynamicrecovery.com/dispute to dispute the debt
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms*** disputes this debt and wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. There will be no further contact from Dynamic
Recovery Solutions
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms*** has any further questions or concerns, we encourage
her to contact our Chief Compliance Officer *** *** ***comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolved.I did not become verbally abusive to the CSRThe bigger picture is I received no mail and never had a credit card with *** *** and never incurred a debt of $15,These people are fraudulently attempting to extort money and use unethical means to attempt to shake people downI am filing a complaint with the Attorney General of South Carolina and the FTC
Regards,
*** ***
Revdex.com Case #: ***,
Good morning *** ***,
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI have personally monitored this phone call, and I sincerely apologize
for the behavior of the agent who handled the callFurther disciplinary action will be implemented as to the way the call was handledPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientYou will not receive any further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
RE: Revdex.com Case #:*** Hello *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards* *** *** Compliance Department ***
Dear *** ***,
"background-">We have read Ms***' complaint and reviewed the account that has been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeWe have notified our client of the consumer's Complaint With thorough documentationThis account was placed with our office on 12/12/for serviceOur client shows the original creditor as "*** ***" with a balance of $Our client reflects an open date of 07/20/Dynamic Recovery Solutions did receive a check from the Consumer in the amount of $140,89, but the account has been recalled from our office and Dynamic Recovery Solutions cannot post the paymentThe consumers check has been forwarded to our clientDynamic Recovery Solutions does not Condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party Collection agency licensed and bonded in all applicable states to Collect on past due accounts for its clientsDRS always wants to acknowledge any concerns a Consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Ms*** may have experiencedRegards,
Jeremy M*** Compliance Representative
Revdex.com Case #: ***
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention.
"">Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clientsThe original creditor exhausted their collection attempts when
they did not receive a paymentThe account is normally sold into collections,
so that the original creditor can recoup their loss for non-payment of the
defaulted accountThe original creditor does not normally house that
information in their systems for long periods of time as they have been
reimbursed for any loss of funds by selling the account into the industry of
collections
It appears that the consumer spoke to
one of our representatives on September where the consumer stated that
she stayed at the hospital and had given birth, and that it should be a zero
balance, because there was insurance and/or *** ***However, the consumer
wanted to do some due diligence. All and
all, the consumer was completely receptive and acknowledged that this should
have been paid by insurance, and that they were unintentionally unaware there
was an outstanding balance, and would get this taken care ofAlso, stated that
there was regular insurance for children, and *** *** for the child born
during this time frame
Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumerWe
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity
The consumer stated that she has
never received any proof of the alleged debt. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and DRS did send a validation letter March 2015, in
compliance with the Fair Debt Collections Practices Act to the address on file,
and has not been returned undeliverable to this office. Subsequently, DRS
also made an unsuccessful attempt to send notification on September
The initial correspondence is a validation notification as well, and has all
contents per Fair Debt Collections Practices Act, plus it also gave options to
resolve the debt, the notice included: •the amount of the debt; •the
name of the creditor to whom the debt is owed; • a statement that
unless the consumer, within thirty days after receipt of the notice, disputes
the validity of the debt, or any portion thereof, the debt will be assumed to
be valid by the debt collector; • a statement that if the consumer notifies the
debt collector in writing within the thirty-day period that the debt, or any
portion thereof, is disputed, the debt collector will obtain verification of
the debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt collector;
and • a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the name
and address of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collectorDRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to weeks to receiveIn the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease.
Typically any contact
information would be a part of the original contract that was sold into
collections, including, but not limited to, telephone number, address, etc
Further, any personal identifiable information comes with the file from
our clientThe PII such as social security number, and/or date of birth are
normally accurate when the account is placed with our officeHowever, it is
possible that the date of birth was sent incorrectly to this office, and the representative
verified another piece of identifiable information for verification of the
consumerPer company policy, and the Fair Debt Collections Practices Act, the
agent must verify at least one piece of PII to ensure we are not divulging
personal information to an incorrect party, while this also protects the
consumer’s right to privacy
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" statusAlso, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matterIf the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
*** or our toll free telephone number at ***
*** ***
"">Consumer
Operations Director
RevDex.com of the Upstate
North
Church Street, Suite C
Greenville,
SC
Dear *** ***,
We have read Mr***’s complaint and attempted to
locate the account with the information provided to no availPlease provide
address that we mailed the collection letter to so that we can remove it from
our mailing list and/or the telephone number(s) that we dialed so that we may place them
on our internal do not call list
Once Mr***
provides more information we can attempt to fully resolve his complaintIf Mr
*** has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer Rich Hughes at ***comWe do
apologize for any inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance
Representative
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear
*** ** ***,
Dynamic
Recovery Solutions has searched our database extensively and we were not able to
locate a *** *** that resides in *** **
If you can provide additional information; such as the
account holders name or phone number; that can help us locate the account in
question it would be greatly appreciated
If there are
any further questions or concerns, we encourage you to contact our Chief
Compliance Officer *** *** at ***
Regards,
*** ***
Compliance Representative
Dynamic Recovery Solutions is a third party collection agencyMany times our accounts are transferred to different lenders during the course of time, and it is very possible that a mistake has been made in contacting you regarding a previously paid accountPlease accept our apologiesYour account
has been placed in a cease & desist status, and you will receive no further contact from Dynamic Recovery Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
They aren't searching the correct nameThey're looking for an *** *** and not *** ***gMy name is *** *** and if they aren't able to find anything by that name then we can discuss how to get this removed from my credit bureau reports
RE: Revdex.com Case No:*** Dear *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently
licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been madePlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards,*** *** Compliance Auditor
this is a legitimate collection agency and yes, they do have your ss# because you gave it to the original debtor Mine was a ER Doctors ofcI avoided the calls because I was suspicious at first then they called while I was at work and had access to my computer to look them upnow my balance (which was cut in half) is paid in full and off my credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint DRS used my social security number to pull a copy of my creditI feel like this was a retaliatory action after I told the woman who called me that I would not accept responsibility for this and that her company needed to dispose of my informationNot to mention that unauthorized use of a social security number is fraud; the unauthorized activity has resulted in a hard inquiry on my credit and has reduced my credit scoreWhen Dynamic Recovery Solutions can have that hard inquiry removed from my credit this case may be resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I returned a call to them because their telephone # was on my phone from them calling me several times a day for weeks. I did not know who it was and returned the call and was harrassed with question on giving out my personal information. Tell them that I did not sa credit card with pass payments due to them and again I am not referenced on my financial, government, insurance, etcinformation as: *** ***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read *** ***’s
complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that *** *** is disputing this account and has requested validation documentation
from our client The consumer has also
requested to be placed on our internal do not call list
Per company policy when a complaint of this nature is received, we
cease all activity on the account in our office and the file is returned to our
client with thorough documentation of the consumer’s dispute
If *** *** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** at ***. We
do apologize for any inconvenience that *** *** may have experienced.
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is my contention that in order for this alleged debt to make its way to a collection agency there alleged client would of reported the past due account to the credit authoritiesTherefore I reject the latest version of Dynamic's story because I have no knowledge or record of that taking placeI am not interested in excuses or stories of statute of limitations; moreover, I just want a formal notarized letter of apology and acknowledgement of wrongdoingI believe this company is conducting fraud and I'm prepared to take this story to the press.
Regards,
*** ***
Dear *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and
state laws and regulationsI have personally monitored this phone call, and I sincerely apologize, and agree it could have been handled in a much more professional mannerPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith best regards,*** *** Compliance Auditor ***
RE* *** ***, Complaint ID #***
Dear ***
***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation, or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Revdex.com Case #: ***,
Good afternoon *** *** Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsWe were referred your account on November 10, We are required by the Fair Debt Collections Practices Act to
send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe acknowledge that you are disputing this account
Dynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
RE: ** ***, Complaint ID#***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusBecause of the lack of information provided, we were not able to locate any accounts using the consumer’s last name of “***” in *** ***
If the consumer has an account in our office, we would like to flag the account accordingly. We can close it in our office and return it to our client, with notation of this complaintIn order for us to close the account, the consumer needs to provide more information, such as a phone number we are calling
The consumer may e-mail me directly at *** if they need further assistanceDynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer may also utilize our website, Dynamicrecovery.com/dispute to dispute the debt
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges that Ms*** disputes this debt and wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. There will be no further contact from Dynamic
Recovery Solutions
Dynamic Recovery Solutions is a third party collection agency licensed
in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any
concerns a consumer expresses regarding these type of matters. If Ms*** has any further questions or concerns, we encourage
her to contact our Chief Compliance Officer *** *** ***comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolved.I did not become verbally abusive to the CSRThe bigger picture is I received no mail and never had a credit card with *** *** and never incurred a debt of $15,These people are fraudulently attempting to extort money and use unethical means to attempt to shake people downI am filing a complaint with the Attorney General of South Carolina and the FTC
Regards,
*** ***
Revdex.com Case #: ***,
Good morning *** ***,
Customer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulationsI have personally monitored this phone call, and I sincerely apologize
for the behavior of the agent who handled the callFurther disciplinary action will be implemented as to the way the call was handledPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientYou will not receive any further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions, we encourage you to contact our customer service department at *** or our toll free telephone number at ***
RE: Revdex.com Case #:*** Hello *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfDynamic Recovery Solutions does not engage in any fraudulent activity to misinform abuse or harass any consumerWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and returned to our clientThere will be no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards* *** *** Compliance Department ***
Dear *** ***,
"background-">We have read Ms***' complaint and reviewed the account that has been placed with us by our clientPer company policy when a complaint of this nature is received from your office, we cease all activity on the account in our officeWe have notified our client of the consumer's Complaint With thorough documentationThis account was placed with our office on 12/12/for serviceOur client shows the original creditor as "*** ***" with a balance of $Our client reflects an open date of 07/20/Dynamic Recovery Solutions did receive a check from the Consumer in the amount of $140,89, but the account has been recalled from our office and Dynamic Recovery Solutions cannot post the paymentThe consumers check has been forwarded to our clientDynamic Recovery Solutions does not Condone any fraudulent activity; deceptive acts, abuse or harassment of any form to a consumerDynamic Recovery Solutions is a third party Collection agency licensed and bonded in all applicable states to Collect on past due accounts for its clientsDRS always wants to acknowledge any concerns a Consumer expresses regarding these types of mattersWe do apologize for any inconvenience that Ms*** may have experiencedRegards,
Jeremy M*** Compliance Representative
Revdex.com Case #: ***
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention.
"">Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clientsThe original creditor exhausted their collection attempts when
they did not receive a paymentThe account is normally sold into collections,
so that the original creditor can recoup their loss for non-payment of the
defaulted accountThe original creditor does not normally house that
information in their systems for long periods of time as they have been
reimbursed for any loss of funds by selling the account into the industry of
collections
It appears that the consumer spoke to
one of our representatives on September where the consumer stated that
she stayed at the hospital and had given birth, and that it should be a zero
balance, because there was insurance and/or *** ***However, the consumer
wanted to do some due diligence. All and
all, the consumer was completely receptive and acknowledged that this should
have been paid by insurance, and that they were unintentionally unaware there
was an outstanding balance, and would get this taken care ofAlso, stated that
there was regular insurance for children, and *** *** for the child born
during this time frame
Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumerWe
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity
The consumer stated that she has
never received any proof of the alleged debt. DRS always want to
acknowledge any concerns a consumer expresses regarding these type of matters
of disputing the account, and DRS did send a validation letter March 2015, in
compliance with the Fair Debt Collections Practices Act to the address on file,
and has not been returned undeliverable to this office. Subsequently, DRS
also made an unsuccessful attempt to send notification on September
The initial correspondence is a validation notification as well, and has all
contents per Fair Debt Collections Practices Act, plus it also gave options to
resolve the debt, the notice included: •the amount of the debt; •the
name of the creditor to whom the debt is owed; • a statement that
unless the consumer, within thirty days after receipt of the notice, disputes
the validity of the debt, or any portion thereof, the debt will be assumed to
be valid by the debt collector; • a statement that if the consumer notifies the
debt collector in writing within the thirty-day period that the debt, or any
portion thereof, is disputed, the debt collector will obtain verification of
the debt or a copy of a judgment against the consumer and a copy of such
verification or judgment will be mailed to the consumer by the debt collector;
and • a statement that, upon the consumer's written request within the
thirty-day period, the debt collector will provide the consumer with the name
and address of the original creditor, if different from the current creditor
• If the consumer notifies the debt collector in writing
within the thirty-day period described in subsection (a) that the debt, or any
portion thereof, is disputed, or that the consumer requests the name and
address of the original creditor, the debt collector shall cease collection of
the debt, or any disputed portion thereof, until the debt collector obtains
verification of the debt or any copy of a judgment, or the name and address of
the original creditor, and a copy of such verification or judgment,
or name and address of the original creditor, is mailed to the consumer by the
debt collectorDRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to weeks to receiveIn the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease.
Typically any contact
information would be a part of the original contract that was sold into
collections, including, but not limited to, telephone number, address, etc
Further, any personal identifiable information comes with the file from
our clientThe PII such as social security number, and/or date of birth are
normally accurate when the account is placed with our officeHowever, it is
possible that the date of birth was sent incorrectly to this office, and the representative
verified another piece of identifiable information for verification of the
consumerPer company policy, and the Fair Debt Collections Practices Act, the
agent must verify at least one piece of PII to ensure we are not divulging
personal information to an incorrect party, while this also protects the
consumer’s right to privacy
By law and in compliance with the Fair Debt Collection Practices
Act (FDCPA) if DRS cannot provide original documents once they are requested,
collection efforts from our company MUST permanently cease in relation to this
account.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" statusAlso, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matterIf the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
*** or our toll free telephone number at ***
*** ***
"">Consumer
Operations Director
RevDex.com of the Upstate
North
Church Street, Suite C
Greenville,
SC
Dear *** ***,
We have read Mr***’s complaint and attempted to
locate the account with the information provided to no availPlease provide
address that we mailed the collection letter to so that we can remove it from
our mailing list and/or the telephone number(s) that we dialed so that we may place them
on our internal do not call list
Once Mr***
provides more information we can attempt to fully resolve his complaintIf Mr
*** has any further questions or concerns, we encourage him to contact
our Chief Compliance Officer Rich Hughes at ***comWe do
apologize for any inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance
Representative