Revdex.com: Case #: [redacted] Good afternoon [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Per company policy...
when a complaint of this nature is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #[redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. The original creditor...
exhausted their collection attempts when they did not receive a payment. The account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and due to the collection industry it appears that the consumer had already resolved the account while in collections.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS did send a validation letter 3 February 2015, in compliance with the Fair Debt Collections Practices Act to the address on file verified with one of our representatives on 6 April 2015, and has not been returned undeliverable to this office. The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. DRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to 4 weeks to receive. In the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at 8[redacted]
[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Revdex.com Case #: [redacted]
We apologize that our initial response was not satisfactory for resolution. Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery
Solutions is a legitimate third party collection agency that collects on past
due accounts for our clients. The original creditor exhausted their collection
attempts when they did not receive a payment. The account is normally sold into
collections, so that the original creditor can recoup their loss for
non-payment of the defaulted account. Typically any contact information would
be a part of the original contract that was sold into collections, including,
but not limited to, telephone number, address, etc. Further, any personal identifiable information comes with the file from our client. The PII such as social security number, and/or date of birth are normally accurate when the account is placed with our office, and no further efforts are warranted to get updated information. Per the FDCPA, the agent must verify at least one piece of PII to ensure we are not divulging personal information to an incorrect party, while this protects the consumer. Also, the agent was did not at any time imply any legal action, thus, the explanation of for the statute of limitations was not warranted. The consumer made reference to DRS engaging in an illegal action by having info from their consumer report, and the response was given for the regulations of the FCRA to substantiate no laws have been violated by DRS. This response had nothing to do with our agent, unless the consumer specifically asked the question of our agent, and they would have responded in compliance with the FCRA. It appears that the agent was lending a compliment on how the consumer handled their financial affairs by commenting on specific behaviors relative to their consumer report.
Dynamic Recovery Solutions does acknowledge that the account is not
within the statute of limitations, and/or time barred for any legal action. The
statutes of limitations typically only provide a time frame for a creditor to
recoup their financial losses legally. However, the monies are still owed after
that time frame has expired. Dynamic Recovery Solutions is not a litigious company,
which would imply we had an intention to pursue legal action, and that is far
from any current or future action on our behalf. By law and in compliance with the Fair Debt
Collection Practices Act (FDCPA) DRS MUST permanently cease communications in
relation to this account. There will be no further contact with the consumer
from Dynamic Recovery Solutions.
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
EST. If the consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted]. The issue is now resolved. I recommend that
Regards,
[redacted]
Good afternoon [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the...
documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account except to provide the documentation requested. Best regards, [redacted] Compliance Auditor
Revdex.com Case #: [redacted],
Good afternoon [redacted]
Dynamic Recovery Solutions has been alerted that this complaint was unsatisfactory to the consumer. Customer Service is our TOP priority, and apologize that the consumer did not receive closure on the initial complaint. However, we have taken the necessary measures to have the consumer's report updated appropriately, and this process can take up to 5-7 business days. We have also attached some items for the consumer's review. If the consumer has further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has researched all avenues of verbal communication in all of our databases, and we were not able to locate any calls relating to any of...
the telephone numbers in their profile. Dynamic Recovery Solutions did attach the original media per the consumer's request from our client. It appears we have not made any contact with the consumer with the information on file. Please have the consumer forward any additional information, so that we can properly address their concerns.
If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number
at [redacted].
RE: Case #: [redacted],
Customer service is our top priority, and we appreciate your bringing this to our attention. Dynamic Recovery Solutions went through a major system overhaul, and the verification information you requested was actually processed in January 2014, but due to the conversion the...
information was no longer readable with our new system. We sincerely apologize for any inconvenience this may have caused on your behalf. Please see attached verification and/or itemized statements regarding the account. We have also taken the appropriate measures to have your consumer reports updated accordingly, and will advise when this has been completed. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
In reference
to [redacted] complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
RE: Case #: [redacted] Good afternoon,
Dynamic Recovery Solutions is a third party collection agency, and in the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a...
mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf.
We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account. It appears that we attempted to send this notification on 18 December 2014 to [redacted] However, this was an incorrect address without the unit [redacted], and it was not delivered to your correct address. Please see attached request to have validation sent to the correct address: [redacted] You will need to allow at least 3-5 business days for receipt via mail. Further, please see attached report that shows the [redacted] trade line was removed on 12-12-2014; the [redacted] inquiry has been requested to be removed as well. We are not affiliated with [redacted], and have no way to make any updates with that agency. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: Revdex.com Case No: [redacted] Response to Rejection, Good morning [redacted], Dynamic Recovery Solutions apologizes that our initial response was not a satisfactory resolution regarding your concern. [redacted] we are not alleging that you are not stating the truth on your behalf. However, we are trying to advise that when the original creditor exhausts their collection attempts (charged-off) for non-payment of an alleged debt, they sell that account into collections to recoup their losses. They can either place it on a contingent basis with an agency and/or completely release any responsibility regarding the alleged debt. In the later case, any activity would lie on the agency that they released their responsibility. Your account was SOLD (charged-off) into collections on 2-1-2003. The client that placed your account with our office is[redacted], LLC on 8-28-14, and we have as previously stated returned your account to their office for their due diligence regarding your dispute. Due to the private nature of your visit to the medical facility, and HIPPA laws we are not able to provide any other information other than the creditor, and balance, etc. Oftentimes, due to several business transactions it is quite possible that you do not recognize the creditor as stated. We have acknowledged that you are disputing the alleged debt again, and we not contact you again regarding the alleged debt. Please feel free to contact our Compliance Department at [redacted]. [redacted] Compliance Auditor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
These people started to call me and my wife recently. When I asked them what it was concerning they asked that I give them my SSN # and street address to verify it was me. I told the lady if she was that stupid to think I was going to do that. They also tried the same thing with my wife. I have never received anything in the mail from them so I have no idea what this about. If I get another call from them I will contact my attorney and the attorney general's office.
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's concern regarding their consumer report. DRS has also taken the necessary steps to update the consumer's report as of 10 April 2015, this update could possibly take up to 7 business days. Dynamic Recovery Solutions would...
like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumer. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: Case #:[redacted], Good afternoon [redacted], Customer service is our top priority, and we appreciate your bringing this to our attention. We apologize for any inconvenience this may have caused on your behalf. However, it does appear that we sent you the settled in full letter, dated October 28,...
2014 to your email. Just for your reference, we have resent said letter via email, and mail for your records. You should expect receipt via email within 24-48 hours, and mail 3-5 business days. Typically, we advise that you check your spam mail when the email accounts are with GMAIL and/or YAHOO. We have also that your consumer reports be updated accordingly, and have forwarded the request to our client [redacted] Solutions. Thank you in advance for allowing Dynamic Recovery Solutions to assist you in this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at[redacted] or our toll free telephone number at [redacted].
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention. The consumer stated that she had never received...
any
notification from our client, and due to professional courtesy Dynamic Recovery
Solutions, LLC are not in a position to provide a response on that issue to the
consumer.
DRS always want to acknowledge any concerns a consumer
expresses regarding these type of matters of disputing the account, and DRS did
send a validation letter in compliance with the Fair Debt Collections Practices
Act to the address on file, and has not been returned undeliverable to this
office.
Per
the Fair Credit Reporting Act the consumer does have several rights under this
Act, and one being the consumer has the right to dispute incomplete or
inaccurate information, and if you identify information in your file that is
incomplete or inaccurate, and report it to the consumer reporting agency, the
agency must investigate unless your dispute is frivolous. Also, consumer
reporting agencies must correct or delete inaccurate, incomplete, or
unverifiable information. Inaccurate, incomplete or unverifiable information
must be removed or corrected, usually within 30 days. However, a consumer
reporting agency may continue to report information it has verified as
accurate. Subsequently, we have not violated any laws under this Act, and permissible
purpose to view the consumer’s report establishes a business relationship
regarding the alleged debt. We have also honored your request in updating your
consumer report as requested by submitting another request to the consumer
reporting agency. Please allow 5-7 business days. TEXAS Correction of Third-Party Debt Collector’s or Credit Bureau’s
Files: (a) An individual who disputes the accuracy of an item that is
in a third-party debt collector’s or credit bureau’s file on the individual and
that relates to a debt being collected by the third party debt collector may
notify in writing the third-party debt collector the inaccuracy. The
third-party debt collector shall make a written record of the dispute. If the
third-party debt collector does not report information related to the dispute
to a credit bureau, the third-party debt collector shall cease collection
efforts until an investigation of the dispute described by Subsections (b) –
(e) determines the accurate amount of the debt, if any. If the third-party debt
collector reports information related to the dispute to a credit bureau, the
reporting third party debt collector shall initiate an investigation of the
dispute described by Subsections (b) – (e) and shall cease collection efforts
until the investigation determines the accurate amount of the debt, if any.
This section does not affect the application of Chapter 20, Business &
Commerce Code, to a third-party debt collector subject to that chapter. (b) Not
later than the 30th day after the date a notice of inaccuracy is received, a
third-party debt collector who initiates an investigation shall send a written
statement to the individual: (1) denying the inaccuracy; (2) admitting the
inaccuracy; or (3) stating that the third-party debt collector has not had
sufficient time to complete an investigation of the inaccuracy.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the
account has been CLOSED in our office and returned to our client and no further
contact from Dynamic Recovery Solutions regarding this matter. If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: [redacted], Complaint ID#[redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at [redacted] or via our website Dynamicrecovery.com
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on...
past
due accounts for our clients. Because we are a third party, we have no control of the consumer’s information.
We have forwarded [redacted] account back to our client, and we have closed the account in our office.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual
who does not want contact. The consumer’s account and phone numbers have been marked as
cease and desist. If they receive any further contact they can utilize our website,
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be
belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist”
status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with
notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC
regarding this account.
Revdex.com: Case #: [redacted] Good afternoon [redacted],
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. Customer service is our top priority, and we appreciate your bringing this matter to our attention. Per company policy...
when a complaint of this nature is received, the account is placed in a "cease & desist" status.
Also, your account has been CLOSED in our office, and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this matter. We sincerely apologize for any inconvenience this may have caused on your behalf. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
Revdex.com Case #[redacted]
Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clients. The original creditor...
exhausted their collection attempts when they did not receive a payment. The account is normally sold into collections, so that the original creditor can recoup their loss for non-payment of the defaulted account, and due to the collection industry it appears that the consumer had already resolved the account while in collections.
DRS always want to acknowledge any concerns a consumer expresses regarding these type of matters of disputing the account, and DRS did send a validation letter 3 February 2015, in compliance with the Fair Debt Collections Practices Act to the address on file verified with one of our representatives on 6 April 2015, and has not been returned undeliverable to this office. The initial correspondence is a validation notification as well, and has all contents per Fair Debt Collections Practices Act, plus it also gave options to resolve the debt, the notice included: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. • If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. DRS has also ordered the original validation documentation from our client, and once received it will be forwarded to the consumer in a timely manner, and it can take up to 4 weeks to receive. In the event, the original documentation is not available, the consumer's account is closed permanently, and collection activities cease. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company MUST permanently cease in relation to this account.
Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at 8[redacted]
RE: [redacted], Complaint ID #[redacted]
Dear...
[redacted]
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Due to our client placing this delinquent account with DRS, the company then has a permissible purpose to create an inquiry on the consumer’s credit. The Fair Credit Reporting Act (FCRA) is the law that governs inquiries such as these.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contact. The consumer’s account and phone numbers have been marked as cease and desist. If they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
Revdex.com Case #: [redacted]
We apologize that our initial response was not satisfactory for resolution. Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention.
Dynamic Recovery
Solutions is a legitimate third party collection agency that collects on past
due accounts for our clients. The original creditor exhausted their collection
attempts when they did not receive a payment. The account is normally sold into
collections, so that the original creditor can recoup their loss for
non-payment of the defaulted account. Typically any contact information would
be a part of the original contract that was sold into collections, including,
but not limited to, telephone number, address, etc. Further, any personal identifiable information comes with the file from our client. The PII such as social security number, and/or date of birth are normally accurate when the account is placed with our office, and no further efforts are warranted to get updated information. Per the FDCPA, the agent must verify at least one piece of PII to ensure we are not divulging personal information to an incorrect party, while this protects the consumer. Also, the agent was did not at any time imply any legal action, thus, the explanation of for the statute of limitations was not warranted. The consumer made reference to DRS engaging in an illegal action by having info from their consumer report, and the response was given for the regulations of the FCRA to substantiate no laws have been violated by DRS. This response had nothing to do with our agent, unless the consumer specifically asked the question of our agent, and they would have responded in compliance with the FCRA. It appears that the agent was lending a compliment on how the consumer handled their financial affairs by commenting on specific behaviors relative to their consumer report.
Dynamic Recovery Solutions does acknowledge that the account is not
within the statute of limitations, and/or time barred for any legal action. The
statutes of limitations typically only provide a time frame for a creditor to
recoup their financial losses legally. However, the monies are still owed after
that time frame has expired. Dynamic Recovery Solutions is not a litigious company,
which would imply we had an intention to pursue legal action, and that is far
from any current or future action on our behalf. By law and in compliance with the Fair Debt
Collection Practices Act (FDCPA) DRS MUST permanently cease communications in
relation to this account. There will be no further contact with the consumer
from Dynamic Recovery Solutions.
Our hours of operation:
Monday-Friday from 8:00am EST - 8:45pm EST, and Saturday from 8:00am EST-1:00pm
EST. If the consumer has any further questions or concerns, we encourage them to contact
our customer service department at [redacted] or our toll free
telephone number at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted]. The issue is now resolved. I recommend that
Regards,
[redacted]
Good afternoon [redacted], Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clients. Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency. Therefore, we do not have immediate access to the...
documents requested. DRS must submit a formal request for the files, which may take a while. Taking the consumer’s time into consideration, DRS will not leave this request open indefinitely. The consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office. By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account. Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account except to provide the documentation requested. Best regards, [redacted] Compliance Auditor
Revdex.com Case #: [redacted],
Good afternoon [redacted]
Dynamic Recovery Solutions has been alerted that this complaint was unsatisfactory to the consumer. Customer Service is our TOP priority, and apologize that the consumer did not receive closure on the initial complaint. However, we have taken the necessary measures to have the consumer's report updated appropriately, and this process can take up to 5-7 business days. We have also attached some items for the consumer's review. If the consumer has further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted].
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has researched all avenues of verbal communication in all of our databases, and we were not able to locate any calls relating to any of...
the telephone numbers in their profile. Dynamic Recovery Solutions did attach the original media per the consumer's request from our client. It appears we have not made any contact with the consumer with the information on file. Please have the consumer forward any additional information, so that we can properly address their concerns.
If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number
at [redacted].
RE: Case #: [redacted],
Customer service is our top priority, and we appreciate your bringing this to our attention. Dynamic Recovery Solutions went through a major system overhaul, and the verification information you requested was actually processed in January 2014, but due to the conversion the...
information was no longer readable with our new system. We sincerely apologize for any inconvenience this may have caused on your behalf. Please see attached verification and/or itemized statements regarding the account. We have also taken the appropriate measures to have your consumer reports updated accordingly, and will advise when this has been completed. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
408 North...
Church Street, Suite C
Greenville, SC 29601-2164
Dear [redacted]
We have read
[redacted] complaint and reviewed the account that has been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
In reference
to [redacted] complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted]
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative
RE: Case #: [redacted] Good afternoon,
Dynamic Recovery Solutions is a third party collection agency, and in the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a...
mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalf.
We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the account. It appears that we attempted to send this notification on 18 December 2014 to [redacted] However, this was an incorrect address without the unit [redacted], and it was not delivered to your correct address. Please see attached request to have validation sent to the correct address: [redacted] You will need to allow at least 3-5 business days for receipt via mail. Further, please see attached report that shows the [redacted] trade line was removed on 12-12-2014; the [redacted] inquiry has been requested to be removed as well. We are not affiliated with [redacted], and have no way to make any updates with that agency. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: Revdex.com Case No: [redacted] Response to Rejection, Good morning [redacted], Dynamic Recovery Solutions apologizes that our initial response was not a satisfactory resolution regarding your concern. [redacted] we are not alleging that you are not stating the truth on your behalf. However, we are trying to advise that when the original creditor exhausts their collection attempts (charged-off) for non-payment of an alleged debt, they sell that account into collections to recoup their losses. They can either place it on a contingent basis with an agency and/or completely release any responsibility regarding the alleged debt. In the later case, any activity would lie on the agency that they released their responsibility. Your account was SOLD (charged-off) into collections on 2-1-2003. The client that placed your account with our office is[redacted], LLC on 8-28-14, and we have as previously stated returned your account to their office for their due diligence regarding your dispute. Due to the private nature of your visit to the medical facility, and HIPPA laws we are not able to provide any other information other than the creditor, and balance, etc. Oftentimes, due to several business transactions it is quite possible that you do not recognize the creditor as stated. We have acknowledged that you are disputing the alleged debt again, and we not contact you again regarding the alleged debt. Please feel free to contact our Compliance Department at [redacted]. [redacted] Compliance Auditor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 4, 2014
[redacted]
Dispute...
Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
[redacted]
Dynamic Recovery Solutions
[redacted]
These people started to call me and my wife recently. When I asked them what it was concerning they asked that I give them my SSN # and street address to verify it was me. I told the lady if she was that stupid to think I was going to do that. They also tried the same thing with my wife. I have never received anything in the mail from them so I have no idea what this about. If I get another call from them I will contact my attorney and the attorney general's office.
Revdex.com Case #: [redacted]
Dynamic Recovery Solutions has received the consumer's concern regarding their consumer report. DRS has also taken the necessary steps to update the consumer's report as of 10 April 2015, this update could possibly take up to 7 business days. Dynamic Recovery Solutions would...
like to extend our sincere apologies regarding this matter, and any inconvenience it may have caused the consumer. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, the account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matter. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at [redacted] or our toll free telephone number at [redacted]
RE: Case #:[redacted], Good afternoon [redacted], Customer service is our top priority, and we appreciate your bringing this to our attention. We apologize for any inconvenience this may have caused on your behalf. However, it does appear that we sent you the settled in full letter, dated October 28,...
2014 to your email. Just for your reference, we have resent said letter via email, and mail for your records. You should expect receipt via email within 24-48 hours, and mail 3-5 business days. Typically, we advise that you check your spam mail when the email accounts are with GMAIL and/or YAHOO. We have also that your consumer reports be updated accordingly, and have forwarded the request to our client [redacted] Solutions. Thank you in advance for allowing Dynamic Recovery Solutions to assist you in this matter. If you have any further questions or concerns, we encourage you to contact our customer service department at[redacted] or our toll free telephone number at [redacted].
Customer experience is our TOP
priority, and we are grateful that the consumer has brought this matter to our
attention. The consumer stated that she had never received...
any
notification from our client, and due to professional courtesy Dynamic Recovery
Solutions, LLC are not in a position to provide a response on that issue to the
consumer.
DRS always want to acknowledge any concerns a consumer
expresses regarding these type of matters of disputing the account, and DRS did
send a validation letter in compliance with the Fair Debt Collections Practices
Act to the address on file, and has not been returned undeliverable to this
office.
Per
the Fair Credit Reporting Act the consumer does have several rights under this
Act, and one being the consumer has the right to dispute incomplete or
inaccurate information, and if you identify information in your file that is
incomplete or inaccurate, and report it to the consumer reporting agency, the
agency must investigate unless your dispute is frivolous. Also, consumer
reporting agencies must correct or delete inaccurate, incomplete, or
unverifiable information. Inaccurate, incomplete or unverifiable information
must be removed or corrected, usually within 30 days. However, a consumer
reporting agency may continue to report information it has verified as
accurate. Subsequently, we have not violated any laws under this Act, and permissible
purpose to view the consumer’s report establishes a business relationship
regarding the alleged debt. We have also honored your request in updating your
consumer report as requested by submitting another request to the consumer
reporting agency. Please allow 5-7 business days. TEXAS Correction of Third-Party Debt Collector’s or Credit Bureau’s
Files: (a) An individual who disputes the accuracy of an item that is
in a third-party debt collector’s or credit bureau’s file on the individual and
that relates to a debt being collected by the third party debt collector may
notify in writing the third-party debt collector the inaccuracy. The
third-party debt collector shall make a written record of the dispute. If the
third-party debt collector does not report information related to the dispute
to a credit bureau, the third-party debt collector shall cease collection
efforts until an investigation of the dispute described by Subsections (b) –
(e) determines the accurate amount of the debt, if any. If the third-party debt
collector reports information related to the dispute to a credit bureau, the
reporting third party debt collector shall initiate an investigation of the
dispute described by Subsections (b) – (e) and shall cease collection efforts
until the investigation determines the accurate amount of the debt, if any.
This section does not affect the application of Chapter 20, Business &
Commerce Code, to a third-party debt collector subject to that chapter. (b) Not
later than the 30th day after the date a notice of inaccuracy is received, a
third-party debt collector who initiates an investigation shall send a written
statement to the individual: (1) denying the inaccuracy; (2) admitting the
inaccuracy; or (3) stating that the third-party debt collector has not had
sufficient time to complete an investigation of the inaccuracy.
Per company policy when a complaint of this nature is received,
the account is placed in a "cease & desist" status. Also, the
account has been CLOSED in our office and returned to our client and no further
contact from Dynamic Recovery Solutions regarding this matter. If the consumer
has any further questions or concerns, we encourage them to contact our
customer service department at [redacted] or our toll free
telephone number at [redacted].
RE: [redacted], Complaint ID#[redacted]
Dear [redacted]
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clients. Due to this the documents the consumer is requesting are not on file with our company. The consumer’s account has been updated to reflect their desire for original documents, and DRS in accordance with the Fair Debt Collection Practices Act (FDCPA) will cease collection efforts until they can be provided. If the consumer has any questions in the interim they are more than welcome to contact DRS Customer Service at [redacted] or via our website Dynamicrecovery.com
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It will be closed in our office and returned to our client, if the requested media is not provided.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
[redacted]
RE: [redacted]
Dear[redacted],
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on...
past
due accounts for our clients. Because we are a third party, we have no control of the consumer’s information.
We have forwarded [redacted] account back to our client, and we have closed the account in our office.
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual
who does not want contact. The consumer’s account and phone numbers have been marked as
cease and desist. If they receive any further contact they can utilize our website,
Dynamicrecovery.com/dispute as a number may be associated with an account that does not be
belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist”
status. We have flagged the account accordingly. It has been closed in our office and returned to our client, with
notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC
regarding this account.
Sincerely,
[redacted]Compliance Administrator
Dynamic Recovery Solutions
[redacted]