Petsmart

Thank you for your reply.  Our store did offer a basic [redacted] visit which we were told was declined, additionally, our store refunded of the cost of the food and a $50 gift card was sent for the inconvenience. 
Sincerely,
[redacted]

February 5, 2016
 
 
Attn:  Revdex.com
 
Re:  [redacted]                                   ...⇄ ID# [redacted]
 
We are in receipt of Mr. [redacted]’s latest response.  Mr. [redacted] did not pay any finance charges at the time of his vehicle purchase.  In fact, Mr. [redacted] paid nothing out of pocket at the time of purchase.
Mr. [redacted]’s claims have absolutely no basis and we consider this matter closed.   
 
 
 
Wes P[redacted]                                  �...⇄ General Manager                                                      ...⇄ Ford

Dear Mr. [redacted],Thank you for reaching out and expressing your concerns. I am sorry to hear about the illness to your pet. Our Store leader has been in contact with you and have come to the agreement of reimbursing half of the vet expenses. The store leader will contact you once your check has...

arrived at the store for your pick up. Thank you,[redacted]

Dear Ms. [redacted]
Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  Our field leadership team has let us know that they have been in contact with you to take care of the pricing issue you experienced in our...

store.
Sincerely,
Jessica

Dear [redacted],
Thank you for yoru reply.  I am sorry for the delay in responding.  We have been unable to locate your adoption records but want to assist.  Please reach out to our manager Todd at [redacted] at your convenience and he will be able to assist.
Sincerley
Jessica

Dear Ms. M[redacted],
THank you for reaching out to PetSmart.  I am sorry to hear about your experience.  I have reached out to our store who has stated that they would be happy to assist with the return of your products. They have also suggested that you reach out to the...

group, [redacted] Shelter at [redacted] with regards to the refund of your adoption fees.
Sincerely
Jessica

Dear Mr. [redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your experience.  We would like to offer you a $25 gift card to assist with the purchse of new fish.
Sincerely,
[redacted]

The women's bathroom in the Petsmart in Tukwila is deplorable. We have made many complaints to the local managers and nothing has been done for over a year.
-the handicapp stall toilet rocks back and forth- I beleive this goes against ADA regulations.
-the stall structure itself is broken and does not provide any privacy or safety
-you can see right into the stall from the outside
-the stall was being held together by zip ties. This has since been broken and destabilized
-The smell in the bathroom that appeared after the mainline broke has been addressed with air fresheners. This gets worse when aforementioned toilet that rocks backs up.
-I have pictures to document the structure.

Hi [redacted],
Thank you for contacting PetSmart. I am sorry for the troubles with your online order. I have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your order.
Sincerely,Coral

This is a complaint. I was just at the Petsmart in Marion, Indiana and my cashier was Criz Vaun (something like that, it was a different name) and he was the rudest ever!! So rude he should be fired and never allowed to work with the public. First, I bought some greenies and treats and I gave him a gift card. He looked at me and said "what the hell you want me to do with this"? That put me automatically on the defense and I said, "what do you think"? "It's a gift card, call the manager". He said throw it down to where it landed on the floor, I picked it up and he called a supervisor or something. She didn't seem high authority but had some keys or knowledge to let the gift card transaction happen. I still owed 5.74 so I took out my card to pay the balance. He looked at me and said "do you want this back or do you want me to throw it away?". I said throw it away. He said "Stupid people and their stupid gift cards". Ridiculous!!!!!!!!! I'm standing right there. Second, he is a mn obviously and needs to be retrained on several aspects. This email is not the only place I am launching this but it is the first. IF I go back for any reason I will be expecting top notch customer service and will notify all my areas of my treatment. I have a loud mouth and I don't stay quiet.

Dear Carmel,Thank  you for contacting PetSmart.  We were so sorry to hear about your experience.  We appreciate you taking the time to share your concerns with us about your experience at the [redacted] Veterinary Hospital.  Although we are partners with [redacted] and most of...

their hospitals are located in our stores, we don't control their operations.  However, we do have many contacts there and have passed your message along to [redacted] corporate offices. You can also contact their corporate offices at [redacted]. We're confident they'll promptly address your concerns.Again, thank you for bringing this issue to our attention.Sincerely,[redacted]

Dear [redacted],
Thank you for reaching out.  I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls.  We do feel bad that you believed us to be at fault and will send a $25...

gift card for the inconvenience.
Thank you
Jessica

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I sent my bird's entire health record to petsmart corporate. I'm waiting to hear their reply. I've asked for a refund for the bird as Money back. I don't want a giftcard.
I can't say wether or not I accept yet because I'm waiting to hear what they have to say after reviewing my bird's health record.
Thank you,
[redacted]
Regards,
[redacted]

Hi [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. I have escalated this to our store leadership to contact you ASAP and provide resolution.
Sincerely,
Coral

Dear J[redacted],
Thanks for reaching out.  Our website team has been unable to reach you via phone.  They have issued a refund for your order.  You should recieve an email...

confirmation stating that the refund as been issued. I am sorry the product did not work for you.
Thanks
[redacted]

[redacted],The Store Leader at the [redacted] NV PetSmart location would like to reimburse the vet invoice. Please provide the vet invoice to the Store Leader and a reimbursement check will be issued.  [redacted]

Dear [redacted],
Thank you for reaching out and expressing your concern. I’m sorry to hear about your cats. The Store Leader at the [redacted] PetSmart was able to get in touch with PCAS. PCAS...

will be in contact with you to offer treatment for your cats. Please feel free to contact the PetSmart store at [redacted]or additional information.
Sincerely,
Krystal K[redacted]

Dear [redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your expereince in our store.  I have reached out to our field management team who has assured me they have been in contact with you and are working with you on a refund.
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Sincerely,
[redacted]

Dear [redacted],Thank you for reaching out and expressing your concern. I’m sorry to hear about your dog. At the moment we are waiting for the vet notes to review from your veterinarian. As soon as we get those notes, we can review them and the Store Manager will be in contact with you. Sincerely,[redacted]

Yes, they did reimburse me for the cost of the aquarium that broke. Again as a result of it breaking there where damages.  These still have yet to be reimbursed.