Petsmart

Dear Ms. [redacted],Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg location. PetSmart has extremely high standards regarding the products and services we provide to our Customers. We apologize that we were unable to meet your expectations in...

this instance.  To follow up on your correspondence with our product specialist [redacted] a $50.00 gift card has been sent to invite you back to shop PetSmart.  We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our salon.  Our store has been attempting to reach out to you to assist, however they have been unable to reach you.  Please contact them at your earliest convenience at [redacted] so...

they can assist with this issue.Sincerely,[redacted]

Dear Ms. [redacted],Thank you for reaching out to PetSmart. We have been in contact with the PetsHotel in [redacted] and have been made aware of your complaints at check in and check out.  After discussions with the PetsHotel and Store Managers we apologize that you were unhappy and...

will offer you a refund of the boarding.  Feel free to go to the [redacted] location with the receipt and the PetsHotel will refund the cost.Sincerely,[redacted]

Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation.  While Bandfield does have locations in many of our stores, we...

are two seperate companies and we are unable to credit your wellness program.
Sincerely,Jessica

Hi [redacted],
Thank you for reaching out to PetSmart.  I was sorry to hear about ypour rectent experience at our salon. I have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.
Sincerely,
Coral

petsmart- I do not want another $250 gift card to replace it. I had already bought a second one to gift. I want credit rightfully put back on my debit card.

Dear Ms. [redacted]
Thank you for contacting PetSmart.  I am sorry to hear about your cat and hope that they are on the road to recovery.  We would like to look into this with our quality assurance team, product specialist and vets.  Our product specilaist will be...

reaching out to you to dscuss, additionally if you or your vet could fax us your vet bill and treatment notes that will assist our team moving forward.  Our number is [redacted] 
Sincerely,
Jessica

They have only returned half the amount to me. As well, 1 group tells me they'll take care of it & another group tells me they won't. This is not a satisfactory response. I need the full refund.

I have bringing my dog for grooming for a few years. My last visit, I called an made my appointment as I normally do and received no notification of any type of changes. I brought my dog in, dropped her off and my Dad picked her up for me. When I got home I realized they charged more than they have in the past without warning. They didn't not even disclose this to me when I dropped her off. It went from $49 to $57. When I went to the location to advise of this, I was advised that there was a higher price now on weekends that had just started that week or the week before. I told them that I wasn't notified of this and they responded that a new call center makes the appointments and should have told me. They didn't offer a reimbursement or anything. Very disappointing for a frequent visitor.

My dog Cash was groomed at Petsmart in Matthews NC. During his experience there his eye was scratched by the groomer, [redacted]. I was refunded for this horrible uneven hair cut. Petsmart asked if I wanted to see they're Vets in they're facility. I choice to seek my own vet for Cash's care. Now he is on 3 meds due to the injuring. Eye drops, pain meds, and antibiotics. This experience has caused stressed on my dog, he's been to the vet twice and must go again. I do feel because I trusted petsmart groomers with the care of my dog, and he got injured on there time. I should be refunded for his vet bill. Right now petsmart is dragging there feet and are full of excuses. This is not ok.

Hi [redacted],
Thank you for reaching out to PetSmart.  I was sorry to hear about your experience at our store.  Our store leadership has let us know that...

they have left a couple of messages for you, to speak to you about your unsatisfactory experience and process a refund. Please reach out to them at your earliest convenience so that they may address this issue with you.    Sincerely,
Coral

Hi [redacted],
 Our store leadership team let me know that Maverick has an appointment to see an eye specialist on Tuesday, November 22nd and that we will be covering the cost of this visit. I hope this visit goes smoothly for you and Maverick!
Sincerely,
Coral

Dear Mr. [redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store also we would like to extend our condolences for your loss.  I have spoken to our store about this situation and they have assured me that they have...

assisted you with a refund of your bird. 
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience.  We were able to find a purchase on 7/3/15 for the correct amount on card number [redacted].  Our store has a copy of the receipt and can assist you with the return with the matching...

card.  Thank you,[redacted]

I will not accept a gift card not knowing if the card is for purchases with PetSmart as I will never do business with them again.  I also will not accept $50.00.  I have in my files 20 unsolicited emails and 2 from direct contact where customer support were to take care of the problem and the emails continued.  It wasn't until I contacted the Revdex.com that they responded.   So no to the $50.00 as my frustration is worth by far more.

DO NOT TAKE YOUR ANIMAL THERE TO BE GROOMED!!
I took my dog to this store for grooming. He went in a bright, energetic, and happy dog. When I pick him up he couldn't stay on his feet as his legs kept collapsing under him. I took him to the emergency veterinary and he had neck and back inflammation that contribute to his weakness and inability to stay standing or walk. He is now on three different medications including pain killers and muscle relaxers. The vet indicated that the x-rays show no bone injuries but that the shaking legs and inability to be stable may be neurological do to an injury incurred at the Petsmart groomers. MRI is next.
Was he hung by the leash on the table??
My dog runs 5 miles per day 5 days a week and now he can barely stand, let alone walk. You can see his instability on [redacted]. Just search: [redacted]

I never received a message from them.

Hi [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about the inconvenience you experienced with our Salon. I have escalated this to the store leadership and they let me know they were able to speak to you to provide a resolution. We again, thank you for bringing this...

matter to our attention.Sincerely,
Coral

I took my black lab to be bathed at the petsmart in [redacted]. As I watched through the window I witnessed my 50lb dog fall off the grooming table and hang by her neck. The employee grumpily hoisted her back onto the table. After she realized I was watching she changed her demeanor. When I went back in and asked about the safety of my dog on the tables, she said fidgety dogs sometimes fall off the tables. So unless you agree with this employee that it is unavoidable for dogs to be occasionally hanged or strangled while being groomed, go somewhere else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]