Petsmart

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our salon.  Our store has been attempting to reach out to you to assist, however they have been unable to reach you.  Please contact them at your earliest convenience at [redacted] so...

they can assist with this issue.Sincerely,[redacted]

Dear Michelle,
Thank you for your reply.  We have talked to our adoption partner on your behalf.  While it is not their policy to do so, they are willing to make an exception and return the adoption fee.  Our store has attempted to reach out to you to arrange a refund.  Please contact them at your earliest convenience to arrange the refund at [redacted]
Sincerely,
Jessica

Dear Ms. [redacted],Thank you for reaching out to PetSmart. We have been in contact with the PetsHotel in [redacted] and have been made aware of your complaints at check in and check out.  After discussions with the PetsHotel and Store Managers we apologize that you were unhappy and...

will offer you a refund of the boarding.  Feel free to go to the [redacted] location with the receipt and the PetsHotel will refund the cost.Sincerely,[redacted]

Ms. [redacted],
Thank you for your reply.  I would like to apologize again for your bad experience in my salon.  While researching your visit I did find your were not charged for the groom because we could not safely complete the groom due to matting on the legs.   Our offer to have our [redacted] veterinarian examine [redacted] still stands, however if you have taken [redacted] to your own veterinarian we would be happy to have our corporate veterinarian review the notes/bills (please fax to [redacted]).
 
Sincerely
[redacted]

Hi [redacted],
Thank you for reaching out to PetSmart.  I was sorry to hear about ypour rectent experience at our salon. I have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concerns.
Sincerely,
Coral

petsmart- I do not want another $250 gift card to replace it. I had already bought a second one to gift. I want credit rightfully put back on my debit card.

They have only returned half the amount to me. As well, 1 group tells me they'll take care of it & another group tells me they won't. This is not a satisfactory response. I need the full refund.

Dear Ms. [redacted]
Thank you for contacting PetSmart.  I am sorry to hear about your cat and hope that they are on the road to recovery.  We would like to look into this with our quality assurance team, product specialist and vets.  Our product specilaist will be...

reaching out to you to dscuss, additionally if you or your vet could fax us your vet bill and treatment notes that will assist our team moving forward.  Our number is [redacted] 
Sincerely,
Jessica

I have bringing my dog for grooming for a few years. My last visit, I called an made my appointment as I normally do and received no notification of any type of changes. I brought my dog in, dropped her off and my Dad picked her up for me. When I got home I realized they charged more than they have in the past without warning. They didn't not even disclose this to me when I dropped her off. It went from $49 to $57. When I went to the location to advise of this, I was advised that there was a higher price now on weekends that had just started that week or the week before. I told them that I wasn't notified of this and they responded that a new call center makes the appointments and should have told me. They didn't offer a reimbursement or anything. Very disappointing for a frequent visitor.

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience.  We were able to find a purchase on 7/3/15 for the correct amount on card number [redacted].  Our store has a copy of the receipt and can assist you with the return with the matching...

card.  Thank you,[redacted]

Hi [redacted],
Thank you for reaching out to PetSmart.  I was sorry to hear about your experience at our store.  Our store leadership has let us know that...

they have left a couple of messages for you, to speak to you about your unsatisfactory experience and process a refund. Please reach out to them at your earliest convenience so that they may address this issue with you.    Sincerely,
Coral

Dear Mr. [redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store also we would like to extend our condolences for your loss.  I have spoken to our store about this situation and they have assured me that they have...

assisted you with a refund of your bird. 
Sincerely,
[redacted]

Hi [redacted],
 Our store leadership team let me know that Maverick has an appointment to see an eye specialist on Tuesday, November 22nd and that we will be covering the cost of this visit. I hope this visit goes smoothly for you and Maverick!
Sincerely,
Coral

My dog Cash was groomed at Petsmart in Matthews NC. During his experience there his eye was scratched by the groomer, [redacted]. I was refunded for this horrible uneven hair cut. Petsmart asked if I wanted to see they're Vets in they're facility. I choice to seek my own vet for Cash's care. Now he is on 3 meds due to the injuring. Eye drops, pain meds, and antibiotics. This experience has caused stressed on my dog, he's been to the vet twice and must go again. I do feel because I trusted petsmart groomers with the care of my dog, and he got injured on there time. I should be refunded for his vet bill. Right now petsmart is dragging there feet and are full of excuses. This is not ok.

Mark F[redacted],PetSmart Store Manager #[redacted], Thank you for your message and expression of sympathy. According to Cody and others, Rudy started vomiting the previous evening (10/27/2015). I received exactly one call from PetSmart to my cell phone – my emergency contact – on October 28, from Cody, who told me “Mr Rudy is no longer with us.”  As I was out of the country, I called Rudy’s vet, Dr Barbara R[redacted] of [redacted], who contacted PetSmart for me. She confirmed Rudy’s death and that the necropsy would be done by [redacted] who are called in on such cases. For some reason, [redacted] performed the necropsy. When we left Rudy at PetSmart, he was fine. He started vomiting the day before his death, and I feel that if he had been treated promptly he would still be with us. This was my wife’s pet, and his untimely loss affected us deeply. We had left him there many times previously, so we trusted PetSmart to respond correctly to any emergency. As in my original complaint, I ask that PetSmart reimburse us for the loss of our pet so that we can move on. Of course, we can never replace Rudy – he was a special pet, very gentle, and loved by all that met him. Sincerely,John M[redacted]

Dear [redacted],
 
I am sorry that we are unable to come to an amicable resolution on this matter.  We would be happy to provide you with a $20 gift card that you can use towards the purchase of dog treats and toys however nothing additional will be offered.
Sincerely,
[redacted]
?

I will not accept a gift card not knowing if the card is for purchases with PetSmart as I will never do business with them again.  I also will not accept $50.00.  I have in my files 20 unsolicited emails and 2 from direct contact where customer support were to take care of the problem and the emails continued.  It wasn't until I contacted the Revdex.com that they responded.   So no to the $50.00 as my frustration is worth by far more.

I took my black lab to be bathed at the petsmart in [redacted]. As I watched through the window I witnessed my 50lb dog fall off the grooming table and hang by her neck. The employee grumpily hoisted her back onto the table. After she realized I was watching she changed her demeanor. When I went back in and asked about the safety of my dog on the tables, she said fidgety dogs sometimes fall off the tables. So unless you agree with this employee that it is unavoidable for dogs to be occasionally hanged or strangled while being groomed, go somewhere else.

I visited Petsmart at 8175 Arbor Square, Mason, OH 45040 at approximately 4:00 pm on February 12, 2016. I was watching the female attendant in the Doggie Day Camp area of the store interact with the dogs in her care. She was unaware that I was watching her. If the store is interested in me identifying her, I will gladly do so.
She was verbally abusing the dogs, obviously yelling very aggressively at them while spraying their faces with water. I am aware that some people use the "water spray to the face" as a method of training; however, she was not using it in a way that anyone would confuse as proper training. After a few minutes, when she realized I, as well as a few other people were watching her, she completely changed her behavior - began treating the dogs lovingly, smiling, hugging them. I would never trust this location to care for any dog I owned.

I never received a message from them.