Petsmart

Hello [redacted],Thank you for reaching out to PetSmart.  We would like to evaluate and review the vet records for Wookie in order to further address your request. Please fax the vet records to our Pet Safety team at ###-###-####.Sincerely,[redacted]

Dear Ms [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our salon.  Unfortunately during our attempt to clip Raven's nails, she did bite our groomer, who did need to seek medical treatment for the bite.  As a result the groomer was seen...

at the urgent care.  My understanding is that urgent care did report the dog bite.  We will not be able to reimburse the costs of the quarantine.Sincerely,[redacted]

I worked for Petsmart as a groomer the past year and a half. My experience was very emotionally stressful. A year into me working for Petsmart, My salon manager went into my station in the salon, into my closed purse, took my personal property, lied to the district manager and then suspended me. They had me write a report on what occured that day. I had stated that my salon manager went into my personal property without mine or police concent. The store manager directly said to me before I left, " As long as its on the property, no matter what it is or who's it is, petsmart has a right to go through it." I was out of work for 3 days with no word from petsmart. On day 4, Petsmart called me and said they completly botched the situation and I was to start work again immediately. After coming back, working with all women, there was drama and I was very uncomfortable. I no longer wanted to go to work because I felt like I was being bullied and lied about. I wanted to transfer but needed time to find a new location. The district manager approved me of switching locations after repetitively apologizing for the purse incident and overly glorifying me as a woman. During that time, someone had complained that I was rude to a customer. The store manager called me in the office and told me he wouldn't put a good word in for me if I switched locations after the direct manager told me directly I could switch to whichever location I wanted after the purse situation happened, prior to the salon drama. I know people spoke poorly about me and wanted me gone. The day I was fired, I had asked why, someone complained that I threatened my dog and told it that "I was going to cut his eyes out with my scissors and chop off its ears"
I asked for proof of this alligation and all management said was a customer made a report.
I also went through grooming school through petsmart. I spent over $2,000 on tools to pursue grooming as my main career. After graduation, I had asked for my grooming certificate, I was repetitively told they would look into it. I feel it was withheld from me because I still do not have it. That was 6 months ago. I had called HR and they said theyou no longer give graduates, certifications and if a job wants information to call HR. I still want my certificate. I earned it and spent a lot of money to be come a groomer.

Dear Ms. [redacted]
Thank you for contacting PetSmart.  I was sorry to hear about your experience.  I have reached out to our field management team to assist with this issue however they have been unable speak to you.  They will continue to attempt to reach out to...

you to assist with this further. Our store would like to assist with getting the certificate, you may also contact them at [redacted]
Sincerely,
Jessica

I am continuing to be disappointed in my local Petsmart. I have 3 dogs and visit the store 2 to 4 times a month and not treated like I would hope. There is a short older lady there very unfriendly and when ask questions very unkind . I refuse to shop there again. I probably spend 200.00 a month but no more. I ask this week to put a picture of 3 foster pups on the window and this same lady was rude. I volunteer at an animal shelter and have the mama also for 7 weeks and so buying for 7 dogs. I will not shop here again. Disappointed!!!

I’m sorry to hear about Skip. Our veterinarian has reviewed your documentation.  Addison’s disease is a condition where the body under produces steroids which are required for normal function.  The condition is not something that our salon could have caused although it is not uncommon for...

dogs with this condition to display signs when under the small amount of stress which accompanies the normal grooming process.  We do feel bad for Skip though and our store manager will be contacting you today to offer a partial reimbursement of the vet expenses.  Thank you for contacting us and we hope Skip feels better. Sincerely,[redacted]

I received an email offering me a great deal on dog treats. I ordered the treats on July 11 and waited. I went into my local store on July 25 to see if my order was in even if they had not contacted me. The clerk checked and nothing had been received. I couldn't find an order number online to trace the order or enquire about it. So I left for 10 day on holidays on July 28th without getting a notice. Surprise on July 31 I receive a email my order is in finally and I finally have a order number. Too bad I'm not back in town till the 8th. I was advised to contact the store and see if they would hold the order longer than the 5 days indicated on your website. Thought I had time to contact the store but on Aug. 2nd I received a email telling me my order was cancelled. Told it was cancelled because the item had not been picked up for 10 days?? If it was only in on the 31st how is Aug. 2nd 10 days. I could've picked it up August 8th. Told I could reorder if I still wanted them. Nope not reordering and tired of the BS.. Wanted these treats for my trip. Nowhere on your site does it say how long shipping is but I thought 14 days was enough not 20.

I have been boarding [redacted] at PetSmart for the past 6 months off and on as I travel for business. I came home a day early from a trip today and when I picked him up his sleeping blanket was wet and smelled like urine. I called to see if he has been having accidents and was obviously concerned for his health. The associate stated that they only walk the dogs between 6-7 am and 6-7 pm and that the rest of the day they just let them go to the bathroom in their cage. I'm sorry but this is not humane. Please do not support this business. My heart breaks about how they have been sneaking this under my nose by washing his blanket before I come. I pay good money for a service and more importantly expect that my pet is going to be taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
continue #2    there really was not resolving of this issue. just very poor field  management, and poor hiring of unprofessional. If they continue this attitude they will lose lost of clients which really doesn't seem to bother them at all.

Hi [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our PetsHotel. Our store leadership team has informed me that the have called and left you a message in which you may return at your convenience to discuss your unsatisfactory visit.
Thank...

you,Coral

The individual who contacted me from Petsmart did not offer any resolutions for me not receiving a full refund  nor did he offer any resolution for my damages to my pet ( medical expense ).  The individual who contacted me also stated that he would contact me ( again ) , after he spoke to the staff at the Petsmart Grooming Salon.  The individual never called me back.   The representative from Petsmart appeared to not care what took place at the Grooming Salon, hince the failure to resolve medical expenses, my entire refund and contacting me back with a status.

Dear [redacted],Thank you for reaching back out to PetSmart.  The vet records (attached) indicate that there were two pieces of red identical plastic, both of which were hollow and filled with digested hair and plant material.  We can say with confidence that at the PetsHotel, your pet would not be exposed to any plant material. It is our thought that this was ingested at a time prior to arriving at the PetsHotel. We are sorry that your pets both had diarrhea however we are unable to clear the bill at our store which has been sent to collections.
Sincerely,[redacted]

Hi [redacted],
Thank you for reaching out to PetSmart. I was sorry to hear about the experience you had at our Salon. After escalating this to the District Leader, she has informed me that she was able to contact you to discuss your concerns. Feel free to reach back out to her if you have...

further questions.Sincerely,
Coral

This is complaint is about the PetSmart [redacted], the [redacted].
Put simply, I boarded my 2 little Maltese for 6 nights and had them scheduled for grooming yesterday before picking them up at noon. The groomer's name is Joan, who is incompetent, carless, irresponsible, heartless, dishonest, and indecent. After hurting my baby, she did not come forward to tell me when I picked up them. Worse, when I confronted her the next day, she said that she did not see it or know. Then, later her grooming manager said that the groomer saw it but thought it was nothing important to tell me because she thought it was a pre-existing condition.
Worse, when I simply asked her a simple question - if she knew what happened during the grooming. Her grooming manager pulled her away and helped her to cover things up. I was being asked to leave the grooming room and I was being told that I should not confront the grooming because they needed a safe working environment. How scary could it be when I simply asked her a simple question if she had nothing to hide?!!!
In conclusion, I believe that as a customer, I have the right to seek for answer and ask logical and reasonable questions to find out what happened to my baby. And I am a firmer believe that actions have consequence.
When a employee hurt a customer because of her incompetency and irresponsibility and made it worse by her dishonesty and indecency, she should face the consequence, if it means being confronted by the customer. Personally, I think that is the least consequence she should face... She traumatized my baby, by no means she feel safe or ok for doing that...
In reality, my puppy and I were the ones that feel terrified by the incidence. I am a fair person. When I thought she took care of my baby, I tipped her $10 for thanking her. But, she did not even have the basic human decency to admit her mistake and apologize to us.
The store manager was professional and patient and he was nice enough to refund the $46 grooming fee to us and took care of the expense for the vet. However, nothing is enough to make up to the traumatic experience that my baby had and the stress that we went through. The thought of having another animal to be hurt by this heartless woman is just killing me. I tend to believe that my baby is not the first animal that she has hurt and it wont be the last, one as long as she works there...

My [redacted] and I am writing this letter rebuttal letter because I accidentally accepted the business offer to resolve this matter . I am pleased to know that someone from the company responded back I have been going back and forth with Petsmart for months to resolve this issue .I was asked to send the four bags of dog food back and contact Petsmart to be refunded the money for the purchase .I no longer have the bank debit card I used for the purchase in October 2015 I  spoke with a supervisor via phone and email  about this issue . she then stated she can place the funds on another debit card she shipped ups tracking labels to track the food  and a mix up happened with the food and tracking information I informed the supervisor who then refused to continue to assist me and told me to take the  dog food  I am a senior citizen physically disabled from an ischemic stroke and have Dialysis threes times a week .. I have been treated so terrible by Petsmart regarding this issue by several supervisors I even continued to support Petsmart  making a purchase in November 2015 for $225 and a large order in may 2016  for $950 and I am hoping this overdue issue would be correct I was continuously dismissed and spoken to in a unprofessional manner by supervisors I made complaint to the Revdex.com on August.8.2016  I received an response on September.9.2016 I called Petsmart and was placed in contact with a supervisor who I spoken with before told her about the reply from Revdex.com and she talked to me in a rude unprofessional tone  and to  speak to the person who responded to the Revdex.com complaint because customer services will not help me  she said that she will forward my information over ...
To resolve this ongoing time consuming issue at hand I am pleading with someone to help me by issuing a refunded via check to me for the dog food because I no longer have the original debit card use to make the original purchase or to exchange the four bags of remaining lamb and rice Purina proplan dog food for a merchandise credit

Went to purchase dog food and my brand had only small 18lb bags (2) and the larger 34lb bags were empty since they were on sale and they were almost the same price as the small bag. I went to the register to see if I could get a rain check on the item and I was told that THE CORPORATE OFFICE had cancelled allowing rain checks. I have to drive 10 miles to this Petsmart because other stores do not care my dogs brand. This is a smack in the face to allot of people including myself who have to travel to get their dog food and to arrive and not be able to get the food since they are sold out due to the sale. I did not have enough food for my dog to last even 2-3 days so I needed to purchase the food. If I was able to get a rain check I could have gotten the great $10 off the large bag and I WOULD HAVE BOUGHT TWO BAGS but since they did not have any and there was no other solution I did not get the bags. I spoke to the manager and everyone at the store was in agreement that it is ridiculous for the corp. office to stop all rain checks. Thank god there was at least 2 of the smaller bags. The manager and staff who were very accomodating gave me the two bags for the same price as the larger on sale bag. Thank god for the great customer service by the manager and the associates and if not for them I would never shop at a Petsmart again since the Corporation does not seem to care about customers as seen by REMOVING rain checks all togther. If there was not 2 of the smaller bags I would have had to pay the full price for one which was $2 less then the larger on sale bag which of course is a total rip off. The Corp Office needs to value their customers and re-instate rain checks because they do help when there are circumstances like I had. SHAME ON YOU PETSMART CORPORATE OFFICERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi [redacted],
Thank you for reaching out to PetSmart. I am so sorry to hear about Maverick's eye. Our store leadership let me know that they have been in contact with you in regards to this matter. I hope Maverick feels better soon!
Sincerely,
Coral

Ms. [redacted],
Thank you for your reply.  I would like to apologize again for your bad experience in my salon.  While researching your visit I did find your were not charged for the groom because we could not safely complete the groom due to matting on the legs.   Our offer to have our [redacted] veterinarian examine [redacted] still stands, however if you have taken [redacted] to your own veterinarian we would be happy to have our corporate veterinarian review the notes/bills (please fax to [redacted]).
 
Sincerely
[redacted]

Dear Michelle,
Thank you for your reply.  We have talked to our adoption partner on your behalf.  While it is not their policy to do so, they are willing to make an exception and return the adoption fee.  Our store has attempted to reach out to you to arrange a refund.  Please contact them at your earliest convenience to arrange the refund at [redacted]
Sincerely,
Jessica

Hi [redacted],
Our online team informed me that they provided you with a full refund on the blanket as well as 15% off your next online order if you decide to allow us the opportunity to serve the need of you and your pet in the future. If you have any questions on this, you can reach out to us directly at [redacted]9. We again apologize for the inconvenience this order has caused you. 
Sincerely,
Coral