Petsmart

Saturday I bought two 20 ponds bags of Woodlands Wild Bird seed. I'm 74 years old and carried them out to my car and then brought them home. I used the first bag and the seed seemed fine. I opened the second bag on Sunday and it was loaded with live bugs, and mold...I carried it to the garbage can and threw it out. I just called Pet Smart in Paramus,NJ where I bought the seed and I was told unless I brought in the bad seed I could not get my money back or credit.I explained I threw it out and the garbage went out today...the woman I spoke to said" listen to me, if you don't bring it back no credit. How do I know you aren't lying. I'm furious.I don't have the seed anymore but I am a regular customer in the store...when she said" you listen to me" again I told her I was contacting corporate headquarters, she hung up on me. I want a refund asap.I'm a senior trying to feed the wild birds, not a criminal. I expect to hear back asap. Francene Komsa [email protected]

Hi [redacted] , Thank you for reaching out to PetSmart I was sorry to hear about ypour rectent experience at our salonI have escalated this to the store leadership team and asked them to reach out to you as soon as possible to discuss your concernsSincerely, Coral

Dear [redacted] , Thank you for contacting PetSmart regarding your Sun Conure We were sorry to hear about your loss We would like to look into this matter, however we will need the complete veterinary care notes for the life of your bird in order for our veterinarian to conduct her investigation Please fax those to my attention at ***-***-*** Our Vet Assured program is not a guarantee of the health, nor longevity of the pet, rather it is a set of standards of care for the animals in our care Our store has informed us that they have offered a goodwill gesture of a $gift card for your loss If you would like to accept that offer, please contact our store at ***-***-*** Thank you, and again accept our condolences on your loss Sincerely [redacted]

Dear Mr [redacted] , Thank you for contacting PetSmart We were sorry to hear about your experience with our .com team I have reached out to them to ensure they speak with the associate you spoke to We do see that you were able to return the terrarium to our [redacted] store for a full refund to your [redacted] Sincerely, [redacted]

Dear Ms***,Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg locationPetSmart has extremely high standards regarding the products and services we provide to our CustomersWe apologize that we were unable to meet your expectations in this instance To follow up on your correspondence with our product specialist [redacted] a $gift card has been sent to invite you back to shop PetSmart We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]

I’m sorry to hear about SkipOur veterinarian has reviewed your documentation Addison’s disease is a condition where the body under produces steroids which are required for function The condition is not something that our salon could have caused although it is not uncommon for dogs with this condition to display signs when under the small amount of stress which accompanies the grooming process We do feel bad for Skip though and our store manager will be contacting you today to offer a partial reimbursement of the vet expenses Thank you for contacting us and we hope Skip feels betterSincerely, [redacted]

Dear MsM [redacted] , THank you for reaching out to PetSmart I am sorry to hear about your experience I have reached out to our store who has stated that they would be happy to assist with the return of your productsThey have also suggested that you reach out to the group, [redacted] Shelter at [redacted] with regards to the refund of your adoption fees Sincerely Jessica

Dear J***, Thanks for reaching out Our website team has been unable to reach you via phone They have issued a refund for your order You should recieve an email confirmation stating that the refund as been issuedI am sorry the product did not work for you Thanks [redacted]

Dear MrKozusko, Thank you for reaching out to PetSmart I would be happy to look into this for you Can you please email us the detail of your purchase? Specifically we need the store location and dates of purchase to href="mailto:[email protected]">[email protected] We can work with our store to see if we can assist with a refund Sincerely, Jessica

I was in your Niskayuna store yesterday with a friend and we wanted to buy goldfishI saw a tank that was on sale for less than $and decided to put it in my cartWhen we went over to look at fish, a worker passed us three times without stopping to say anything to usWe had to flag her down and ask her that we wanted to look at fishShe told me that I couldn't buy fish within the first hours because of a new tankDecided to put tank back as well as other merchandise that would have easily been over $She walked away and I decided that I wanted to buy one goldfish for a tank that I already ownedWe had to flag her down a second timeShe asked me how big my tank was and said it didn't meet requirements since apparently I needed to have a gallon tank for goldfish that were only cents eachI was so dissatisfied with my service that I was contemplating just leaving then and there but I still wanted a fishI decided to get one fish and the whole time that she helped me, she had a smirk on her faceThis isn't the first time that I've tried to buy goldfish from Petsmart and they have said I don't meet "requirements." I didn't even get the fish that I wanted because of the "requirements" the tank is supposed to have for itI understand that they are required to tell the customer that but I am the customer and giving your store businessHowever, not anymore

The worst customer service ever! I have tried to resolve my issues with them just to get the run aroundNot once have I received a call back in weeks and then when I call them they just give me the run around!! I have bought to pets from them just to have them sick and one diedAll they care about is money! I have spent hundreds of dollars on vet bills from the animals I got from them

Hi ***, Thank you for reaching out to PetSmart I was sorry to hear about your experience at our store Our store leadership has let us know that they have left a couple of messages for you, to speak to you about your unsatisfactory experience and process a refundPlease reach out to them at your earliest convenience so that they may address this issue with you Sincerely, Coral

I just want to express how upset I am with my recent experienceI go to petsmart for everythingMy dogs' food, grooming, training, toys, treats, etcNo experience has ever been extremely positive nor extremely negativeThey really weren't actively doing anything to special to keep my businessI recently made an appointment to take my dog to the groomerThe girl at the front desk was the complete opposite of friendly and failed to mention that my dog would be done 5-hours laterI have never known this to be petsmart protocolWhen my bf arrived, he asked for her to bring him the dog because we were just going to leaveShe had an attitude about drying him and charged us for the part of the service that was not needed as I had bathed him, clipped his nails days priorI only choose the bath and groom option because there is simply no "just haircut" optionAnnoyed, having wasted my money, I call into speak with a supervisorChristi basically rushes to get me off the phone and tells me that next time I should ask for the express service (which I've never known to exist)Summarized the story to spare everyone but I just feel my concerns were not properly handled and no one really seemed to care about my frustrationsExpress services should be openly marketed and information at drop off should be clearly stated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Do to the lack-of-care my dog received while at the facility, she contracted Kennel Cough which required a Vet visit which cost me $and she had to be taken to the groomer due to the overwhelming smell which cost me $ To add insult to injury I still had to pay PetSmart $ I've had to pay a total of $total I don't believe that the $returned is a satisfactory amount Also, I was informed by your manager that Vet cost related to illness acquired due to a stay at the facility is not covered and is supposedly indicated in the agreement that is signed at the time of drop off My wife and son dropped my dog off and do not recall signing anything If they did indeed sign something, they were never given a copy of any documents When I called the [redacted] location and informed them of the Kennel Cough I was instructed to bring in a copy of the bill and the medical report (which I did) so that it could be submitted to "Corporate" I was led to believe that I would be reimbursed for this additional expense Lastly, my Vet indicated that this was the 2nd case of Kennel Cough she had seen in the week from the same facility Regards, [redacted] ***

Dear Ms***,Thank you for contacting PetSmart I was sorry to hear about your experience with our Whisker City product We have forwarded your information to our product specialist [redacted] who has assured me she has reached out to you regarding your experience We are currently in the process of locating your receipt and will contact you via phone or email to assist you further.Thank you, [redacted]

Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry to hear about your experience We were able to find a purchase on 7/3/for the correct amount on card number *** Our store has a copy of the receipt and can assist you with the return with the matching card Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear Ms [redacted] ,Thank you for reaching out to us and expressing your concernI’m sorry to hear about your dogThe Store Manager will be reaching out to you by 08/10/to discuss further and ask for the veterinarian’s evaluation for review Sincerely, [redacted]

Hi ***, Thank you for reaching out to PetSmartI escalated this to our Product Specialist and was informed that as of today, we have processed a good will refund on your aquarium We thank you for bringing this matter to our attentionSincerely, Coral

Dear [redacted] ***, I am sorry that we are unable to come to an amicable resolution on this matter We would be happy to provide you with a $gift card that you can use towards the purchase of dog treats and toys however nothing additional will be offered Sincerely, [redacted] ?