Petsmart

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I took my dog for grooming to the Petsmart in Utica, MI When I got him home I noticed that his left eye was extremely bloodshot Ended up with a $vet bill so far May have to take him back What really made me feel that they were responsible was that a neighbor told me of a similar incident with her dog at the same location I hadn't even told her that my dog had an eye problem before she told me about her dog I love my dog and the idea that they did something to him makes me very angry What is going on there??

Thank you for reaching out to PetSmartWe are sorry to hear of Blanche’s diagnosis and wish her and your family wellI am sorry to inform you that PetSmart will be unable to reimburse you any veterinary costs and recommend that you work with the *** *** ***Please note that PetSmart
works with adoption groups to save pets’ lives as a majority of these pets come from a shelter environment where little is known about their pastFor this reason, PetSmart cannot guarantee the health of any pets available for adoptionWe do our best to prevent disease transmission however there is always a risk when working with adoptable pets.Please know that as soon as we were made aware of the possibility of canine parvovirus, increased disinfection measures were taken. Sincerely,***

Hi ***,
Thank you for reaching out to PetSmartI am sorry for the inconvenience you experienced with our websiteI escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any
further questions or concerns you may have.Sincerely,
Coral

Dear *** ***,Thank you for contacting PetSmart. I was sorry to hear about your experience. Our store has attempted to reach out to you a couple of times and has left a message. We would like to speak to you about this situation, please reach out to our store at your
earliest convenience at ***.Sincerely,***

We have reviewed Mr***'s complaint. We agree to refund the $in question. Due to the fact that Mr*** has a loan on his vehicle through Ford Motor Credit, we are obligated to send the refund to Ford Motor Credit and not the purchaser. The transaction was done
yesterday, 12/1/
Titus-Will Ford

Dear ***,
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Thank you for reaching out to PetSmart in regards to your online orderA member of our online team has let us know that they left a message for you to discuss your unsatisfactory experience. They have also processed a full refund on the order (#0004200204578704)We apologize for the inconvenience this has caused but hope you will allow us additional opportunities to provide you with lifetime solutions for the care of you pets
Sincerely,
Coral

Dear *** ***?Thank you for contacting PetSmart regarding your online order *** . We have looked into this matter and found that the package left the distribution center with the product intact, weighing in at lbs. Unfortunately we are unable to refund your
purchase price. Sincerely,***

Dear MrM***
First, I would like to apologize for the loss of your pet RudyOn the day of your lose 10/28/2015, Rudy was given his morning walk around 6:00AM (no
signs of symptoms), day camp started at 9:00AM and it was not until approximately 10:30-11:00AM that Rudy started acting lethargic. At that point Rudy was rushed to B***. While in the care of B*** Rudy had x-rays taken and was given fluids due to hypoglycemia. After fluids were administered Rudy became stable. At 1:45PM Rudy started to vomit blood accompanied by extreme bloody diarrhea. It was at that point that we took Rudy to the emergency vet, where en route Rudy passed, in the arms of our associate
We served the same food to Rudy that we served to Taquitio as well as all the other dogs in our care and we did not have any other occurrences like the one in Rudy. Clostridial infection is also caused from soil which is not present at the hotel
I apologize that you feel everything was referred to corporate from the storeIn speaking with Isaac, the Hotel manager, he said you requested someone from corporate to call youThe store is responsible for all communication with the Pet Parent. Cody, the assistant manager of the Pet Hotel called the emergency contact and spoke with someone at least times on the day of the incidentIsaac told me that he called and spoke with you several times during the days after the incident occurredFinally, my District Manager apologized to you about the confusion that someone from corporate would call you when you spoke with him
The cause of hemorrhagic gastroenteritis is unknownA bacterium called Clostridium perfringens has been isolated from cultures of intestinal contents in dogs with HGE, but its exact role in the syndrome has not been identifiedSince the cause of HGE is not completely understood, there are no known preventive measures that exist
Sincerely,
Mark F*
Store Manager #***

Dear Ms***
Thank you for contacting PetSmart. I was sorry to hear about your experience with our store. We would like to look into this further. Could you send us the location you visited so we can assist with a resolution? We can be contacted
at ***
Sincerely,
Jessica

Dear ***,
Thank you for contacting PetSmart. I was sorry to hear about your dog. I have been in contact
with our ecommerce center. We do not show that the return labels/call tags that were issued were used If you have already mailed the product back, please contact our call center at *** with any tracking information and we can ensure that a credit back to your credit card is applied
Sincerely,
Jessica

Hi ***,
I have touched base with our District Leader who informed me he has been in touch with you in regards to the incidentI have also checked the status on your refund and Craig should have it no later than Saturday, 12/Thank you for your patience on this matter and again, our apologies for the inconvenience you experienced at our storeSincerely,
Coral

My husband and I were yelled at, screamed and verbally abused at the grooming area of Petsmart in *** *** ** *** **The crazed woman was scary and out of control, laughing like a mad cow, while flapping the arms up and down and trying her best to humiliate us My husband and I, both in our 50s, came in for nail cutting of our dog on May 31, afternoon We have NEVER seen anything like this before We asked to see the manager twice at the store and nobody showed up I also sent an email to customer service at Petsmart.com twice now and receive no response Petsmart didn't respond to my complaint with Revdex.com either Total trashy and scary place

Dear Mr***,
Thank you for contacting PetSmart. We were sorry to hear about your experience at our store. *** at our store has been attempting to contact you but has not been able to leave a message. She will try to contact you again during evening hours,
however please feel free to reach out to her at *** for further assistance with this issue
Sincerely,
***

Hi Michelle,
I spoke to our store and district leadership and they mentioned that when they have spoken to you, they were not made aware of the veterinarian expenses. However, a member of our team will be in touch early next week to gather more details on your pet's injuryAs far as the refund on the grooming, our records show that you were provided a full refund the same day of serviceSincerely,
Coral

Hi ***,
The Assistant Store Leader has reached out to you and left a voicemail so you can set up a day and time that's more convenient for you so the store can process your refundThank you,
Coral

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted the office at least times since incident of aprilI keep being told id get a call back and I do notI will shop petco from now on but want a corporate managers call .
Regards,
*** ***

Hi ***,
Unfortunately, since the terms of the manufacture warranty were not met (the aquarium was not housed on an aquarium stand), the warranty was voidBecause we care about you as our Pet Parent we got approval to give your money back on the aquarium even though the aquarium was not physically available to return to the store
Thank you,
Coral

Placed an order online and received an email it was shipped the next day When the tracking never showed it was shipped I sent two emails to Petsmart.*** Customer Service and never received a reply, I called and spoke with an individual who told me that he could not locate my order and to call back when a manager was available to receive a refund When I called back and finally got transferred to a manager after minutes of customer service saying no managers were working at that time the manager said that maybe they gave me the wrong tracking number but she didn't know for sure She said she could not issue a refund because they didn't know if the package was picked up or not and maybe the shipping company never scanned it Today days after I was told it shipped, the tracking finally showed on the shippers website and showed the package was picked up yesterday, days after Petsmart claimed it was shippedBetween not receiving a reply to two different emails, talking to one customer rep who couldn't find my order and a manager who didn't know if the tracking number was incorrect or if the package had not shipped at all I will never use Petsmart.*** again Every individual I spoke with was rude and could not answer my questions After I was told I would be refunded they refused to refund

Dear Ms***,
Thank you for contacting PetSmart. I was sorry to hear about your expereince. I have asked our internet sales leadership team to have a member of thier team reach out to you early next week to assist with t a resolution
Sincerely
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