Petsmart

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's very unfortunate that Petsmart's response is so incorrect.The only reason we are disputing this entire bill and our stay with the Petsmart hotel is because what [redacted] did ingest was from the hotel and even stated from employee [redacted] that it was something from the counter that caused her to be sent to the hospital.and that was not her only stay there the next day both of our dogs were transferred to the Petsmart hospital for blood in their stools as I have recorded messages from staff stating that fact. Our problem with this stay and our bill was that both of our animals were harmed, left unattended, and put in danger while staying at the Petsmart hotel. If staff had not been so in adequate our dogs wouldn't have had to endure so much pain and suffering at the Petsmart hotel. As to the bill, we only were able to pick up the animals because the store manager stated our bill would be void and to not worry about the charges. So now 6 months later it's very inconsistent that we now get a call about an unpaid bill! 

Regards,[redacted]

Dear Ms. [redacted]

Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  Our field leadership team has let us know that they have been in contact with you to take care of the pricing issue you experienced in our...

store.

Sincerely,

Jessica

I reject your response and you do owe me some money: because, I have been sent a copy of the receipt that you claimed I signed for $300 and something dollars and that is a made up receipt that I didn't sign, that is a made up signature.  A Petsmart employee told me the charges would be $200 after a screen came up with no charges for me and I signed after he said $200 and all there was no charges on that screen, and I didn't sign no paper receipt saying $300 and something, so that is a unauthorized charge for $300 and something along with a made up receipt that Petsmart made up after I left; because I signed nothing of the sort.  Before the Petsmart boarding employee said $200 I had mentioned to the employee that I should get a discount because the room the Petsmart employee told me I would get was supposed to have tile on the walls and floor, not no concrete for $43.00 a night; I wouldn't have paid no $43 a night for concrete floors; that tile in the showroom for dog boarding looked just like the tile in our bathroom, and I was told [redacted] would get that for $43 a night, but I found out my dog didn't get that $43 dollar a night room by a Petsmart employee calling me saying my dog [redacted] got sick by laying on concrete floors in the Petsmart  boarding room, and I was told that I wouldn't have to pay for nothing dealing with [redacted]'s medicine for him getting sick in Petsmart boarding, and I told the Petsmart employee this, so then no charges came up on the screen, I looked at the Petsmart employee and he said that my charges will be $200, so I signed something that had no charges on it and after the Petsmart boarding employee said $200 signifying he knew the screen had no charges on it, I signed after that and that is what should stand.

prior to contacting the Revdex.com I called...

their ccustomer service line once and emailed them twice, each time I was given a number for my contact and told management would be in touch in 3-5 days. To date I have never heard back from anyone which is the reason I filed a complaint with the Revdex.com. Their "management will be in touch" is a canned response from this company, they have the poorest customer assistance of any company I have ever dealt with.

Dear Ms.[redacted],Thank you for contacting PetSmart.  I was sorry to hear about your expereince at our store.  I have been in contact with our store who have let me know they did assist you with a refund.  Our return policy does state that the original purchase card...

must be presented for a refund, however, in this case other options could have been offered to you.Again, we apologize for the expereince you had.Sincerely [redacted]

Dear Mr. [redacted],

Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store also we would like to extend our condolences for your loss.  I have spoken to our store about this situation and they have assured me that they have...

assisted you with a refund of your bird. 

Sincerely,

Hello **,Thank you for contacting PetSmart regarding your recent expereince at our store.  I have been in contact with our field management team who have assured me they were able to contact you to offer a free touch up service the next time you are in.  Sincerely,[redacted]

Dear [redacted],Thank you for contacting PetSmart.  We were sorry to hear about your experience at our store.  In resarching your transaction we found that a return was processed on 4/6/15 and the credit balance was applied to another purchase during that transaction.Sincerely [redacted]

Petsmart's  response ;
--------------------------------------------------------------------------------...⇄ /> Dear [redacted],
 
Thank you for contacting PetSmart regarding your order [redacted].
 
We are sorry for any inconvenience this may have caused. The only clear answer I have for you is we made a mistake and the incorrect email notification was sent out. It should have said that part of your order was canceled, not the entire order. We regret that we are unable to provide $20 in-store credit. We can provide one of the following coupons for an in-store purchase:
 
$3 off a $12 purchase
$5 off a $25 purchase
$10 off a $40 purchase
 
The only other option would be to offer $20.00 off your next online order if you choose to use to order online in the future. Please let us know what coupon you would like to receive?
 
If you have any other questions or need additional information, please let us know. Thank you for shopping with PetSmart for all your pet supply needs.
 
Sincerely,
 
Bradley
PetSmart Customer Care
[redacted] 
 
 
--------------------------------------------------------------------------------...⇄ />  
 
  I do not wish to do business with Petsmart  -  And I would never use any of their online services ever again -

DO NOT TAKE YOUR ANIMAL THERE TO BE GROOMED!!
I took my dog to this store for grooming. He went in a bright, energetic, and happy dog. When I pick him up he couldn't stay on his feet as his legs kept collapsing under him. I took him to the emergency veterinary and he had neck and back inflammation that contribute to his weakness and inability to stay standing or walk. He is now on three different medications including pain killers and muscle relaxers. The vet indicated that the x-rays show no bone injuries but that the shaking legs and inability to be stable may be neurological do to an injury incurred at the Petsmart groomers. MRI is next.
Was he hung by the leash on the table??
My dog runs 5 miles per day 5 days a week and now he can barely stand, let alone walk. You can see his instability on [redacted]. Just search: [redacted]

Thank you for contacting PetSmart.  We have removed your email from our system. 

THank you

Jessica

negative. I have never entered my email at checkout. It is always my policy to...

never give my email at checkout. Plus the checkout terminals at my store do not even ask for an email. furthermore, that doesn't even explain why (1.) your unsubscribe process failed and (2.) that you were sending at least three copies of the same email each time you emailed me. 
I reject this response bevause the business did not address above, made an excuse that is clearly fabricated since their POS at my store does not ask for email, and have not confirmed that no other emails will be sent to me from the business. 
until such time as that happens my complaint is unresolved and the business will retain its black mark from the Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

*. [redacted]

 

I am still waiting for a reply from the area rep. 

She told me that she will get back to me on Monday.

So nothing resolved yet. Please keep my file open. 

I will let you know what she says.

Thank You for your time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Your response absolutely does not resolve this issues, it's "dancing around" the subject, despite the fact that my pet is no longer welcome at said store. I do not plan on returning to any of your locations, as I do not believe in supporting retailers that I feel treated me unfairly. Furthermore, I will be cancelling the wellness plan for my pet as well. I still have not received an apology from the management of said store, despite the fact that I was embarrassed in front of other customers by the way the manager handled this.Furthermore, I plan on taking this unresolved issue to social media, so that other people can be aware of how Petsmart treats customers and handles such situations. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I sent my bird's entire health record to petsmart corporate. I'm waiting to hear their reply. I've asked for a refund for the bird as Money back. I don't want a giftcard.

I can't say wether or not I accept yet because I'm waiting to hear what they have to say after reviewing my bird's health record.

Thank you,

Regards,

I’m sorry to hear about Skip. Our veterinarian has reviewed your documentation.  Addison’s disease is a condition where the body under produces steroids which are required for normal function.  The condition is not something that our salon could have caused although it is not uncommon for...

dogs with this condition to display signs when under the small amount of stress which accompanies the normal grooming process.  We do feel bad for Skip though and our store manager will be contacting you today to offer a partial reimbursement of the vet expenses.  Thank you for contacting us and we hope Skip feels better. Sincerely,[redacted]

Dear Mr. [redacted],Thank you for contacting PetSmart regarding your experience in our store.  Our store management team has attempted to contact you to assist with a return of your product but has only been able to leave a message.  Please reach out to any member of our store...

management team at ###-###-#### who can assist you with your return.Sincerely,[redacted]

Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  I have referred your information to our third party claims administrator [redacted].  They have assured me that they were able to speak to you on November 19th and attempted a second call on...

November 21st.  I will ask that they reach out to you via phone and mail.Sincerely,[redacted]

hello I just want to say as a new beta fish owner and having Roos search about how to keep beta fish I am so saddened to know how the beta fish are transported to [redacted] and kept in tiny cups were they can barely get the oxygen they need and sold with very tiny tanks when they really need a 10 gallon tank for one fish alone and they don't even tell people that two males can't be sold together it's really terrible love the fish are very listless and they tell you they're just hibernating when really there traumatized by traveling by plane and then living in a tiny cup at the employee told me it gets cold in here at night there tropical it's all very bad pizza is against the sale they should not sell those tiny things for them is horrible they can never swim what is wrong with people that think that's OK

PetSmart appears to have no concern when it comes to complaints submitted to them, even when those complaints are officially processed by their own Customer Service team. After weeks of trying, and three different request numbers assigned, still not a single response from their management team regarding an incident at a Phoenix-area store. Given the company's top-to-bottom lack of professionalism and disrespect for longtime customers/volunteers, and their apparent disregard for concerns about adoption center animals, I have concluded that they are not worthy of my business. I also recommend that others find a different pet store in which to spend their money; preferably one that treats people and animals with decency.