Petsmart

Dear Ms. [redacted],

Thank you for contacting PetSmart regarding your PetsHotel bill.  Based on the room type we show that the cost would have been 8 nights at $43 and then an additional $10 for medication delievery fees.  At this time we are not showing a refund of $144...

is due.

Sincerely

Jessica

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience.  We were able to find a purchase on 7/3/15 for the correct amount on card number [redacted].  Our store has a copy of the receipt and can assist you with the return with the matching...

card.  Thank you,[redacted]

After ordering a product off of PetSmart's website. they have sent me daily promotional emails. I declined to receive emails when I originally placed my order yet I receive them. I requested to be removed from their email list, yet I receive them. I have confirmation from several customer service reps that I have been removed, yet I receive them.

Dear Ms. [redacted],Thank you for contacting PetSmart via the Revdex.com.  We feel bad that you had a bad experience in our store.  We use [redacted], a national third party vendor to authorize and process our checks.  For privacy reasons they are unable to share any...

information about this incident with us.  They can be contacted at [redacted]  or via phone at ###-###-####.  Sincerely,[redacted]

Dear Ms. [redacted],Thank you for your follow up on this matter.  Whisker City is a proprietary brand to PetSmart.  Any communication between our manufacturing team and our customers should go through our corporate offices.  I have looked into this matter and found that your claim was reviewed a second time and it was determined that reimbursement of your couch would not be made.  The usage instructions do state that the product may damage certain surfaces including leather.  Sincerely,[redacted]

I took my dog to be groomed for the first time at the Abingdon store #1817. Stacie was the groomer who cared for my dog. I made an appointment online but I misunderstood that the appointments were a 4 hour time slot and not an exact time. After Stacie saw me waiting for my dog she came out to make sure that I knew how the scheduling worked and that my dog would be at least 2 more hours. I explained to her that I did not know that and I had to pick up my son and would not be able to come back and pick my dog up. I said I would have to cancel and just take my dog with me.

Stacie was very nice and told me she would do her best to get me out in time to pick up my son. Stacie also explained how to book an appoint with express so that my dog could be done at a specific time the next time. Stacie did a beautiful job on my dog and she did have me out in time to pick up my son. She was polite and professional.

Dear Ashley,

Thank you for contacting PetSmart in regards to the issue that you are experiencing with an aquarium cartridge. Unfortunately are Call Center did not advise what product you are inquiring about.  If...

you can please provide a copy of your aquarium receipt to me at [redacted] l will speak to our vendor to see if they can provide any assistance. The receipt will also help me to determine what product you purchased as there are few aquarium and cartridge sizes and types. In addition, it helps the vendor to know the exact product and the receipt provide this necessary information and shows proof of purchase.

If you do not have the receipt please provide the below information and I will research the receipt for your convenience. 

1.  The exact date of purchase (please refer to your credit card statement if you are uncertain):

2.  Confirm the PetSmart store location where the purchase was made:

3.  The method of payment (if credit or debit card, we will need the last four digits of the card number:

4.  The total amount of the transaction:–

5.  Your Pet Perk number:

Thank you for your help and time!

Sincerely,

Carol

Dear Ms [redacted],

Thank you for contacting PetSmart.  We were sorry to hear about your experience.  I have researched this with our field team and found that during [redacted] visit on December 19th, 2013, our groomer reported that [redacted] exhibited signs of stress and did lunge at...

her while the nail clipping was taking place.  For the safety of the pet as well as our groomer we were unable to complete the groom.  We are glad to hear that our other store does have a groomer who has been able to service [redacted] and hope that [redacted] is comfortable there.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

thank you for telling mei that I am lieing about this I have no reason to lie your infected my tank with calamus worm its so funny how u said that no one else complain about this matter cause when I first found out about I never knew what it was I walk in petsmart in salem mass asked them if them had meds for it they did not even know what it was I ask 3 people there for help they knew nothing it is vary hard to detected if u dont know what u are doing I have had fish in my home since I was 14 I know all about tanks it is vary hard to get rid of I started all over thank to [redacted] love that store u people put me thre hell over this thanks a buch I will be contacted bored of health and I will be letting everybody I know about what u have in ur tanks the word will get out I work hard for my money

Dear Ms. [redacted]

Thank you for contacting PetSmart.  I was sorry to hear about your experience.  I have reached out to our field management team to assist with this issue however they have been unable speak to you.  They will continue to attempt to reach out to...

you to assist with this further. Our store would like to assist with getting the certificate, you may also contact them at [redacted]

Sincerely,

Jessica

They did give me a refund but they continued to advertise the...

Cat Flea Collar they said they didn't have. If they didn't have the one I originally ordered then they were still shipping out the inferior Cat Flea Collar they sent me. I followed their Ad's for 3 weeks after my complaint & no change was made. I did get a refund but the Public was still being flim-flamed by PetSmart.

I feel it is unsecure to put your SSN on the online application its not safe at all

I visited Petsmart at 8175 Arbor Square, Mason, OH 45040 at approximately 4:00 pm on February 12, 2016. I was watching the female attendant in the Doggie Day Camp area of the store interact with the dogs in her care. She was unaware that I was watching her. If the store is interested in me identifying her, I will gladly do so.

She was verbally abusing the dogs, obviously yelling very aggressively at them while spraying their faces with water. I am aware that some people use the "water spray to the face" as a method of training; however, she was not using it in a way that anyone would confuse as proper training. After a few minutes, when she realized I, as well as a few other people were watching her, she completely changed her behavior - began treating the dogs lovingly, smiling, hugging them. I would never trust this location to care for any dog I owned.

Dear [redacted],

Thank you for contacting PetSmart.  I was sorry to hear about your dog’s stay at our PetsHotel.  We take the safety of the pets in our care very seriously and were sorry to hear that your pet’s stay was not a good one.  I have been unable to locate your name...

or phone number in our system.  If you could provide us some more information about the location you stayed at, your pet’s name and the dates of their stay I can have our pet safety department investigate this.  You can email us the information at [redacted].

Thank you,

Dear Michelle,
Thank you for your reply.  We have talked to our adoption partner on your behalf.  While it is not their policy to do so, they are willing to make an exception and return the adoption fee.  Our store has attempted to reach out to you to arrange a refund.  Please contact them at your earliest convenience to arrange the refund at [redacted]
Sincerely,
Jessica

Dear [redacted],

Thank you for contacting PetSmart regarding your Sun Conure.  We were sorry to hear about your loss.  We would like to look into this matter, however we will need the complete veterinary care notes for the life of your bird in order for our veterinarian to conduct...

her investigation.  Please fax those to my attention at [redacted].  Our Vet Assured program is not a guarantee of the health, nor longevity of the pet, rather it is a set of standards of care for the animals in our care. 

Our store has informed us that they have offered a goodwill gesture of a $100 gift card for your loss.  If you would like to accept that offer, please contact our store at [redacted].

 

Thank you, and again accept our condolences on your loss.

Sincerely

I do not think they read the complaint.
I do not have an exchange or return.
I had a return and they did not handle it professional 
 
I was promised a gift card and never received it,
 terrible customer service

Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation.  While Bandfield does have locations in many of our stores, we...

are two seperate companies and we are unable to credit your wellness program.

Sincerely,Jessica

[redacted],The Store Leader at the [redacted] NV PetSmart location would like to reimburse the vet invoice. Please provide the vet invoice to the Store Leader and a reimbursement check will be issued.  [redacted]

Ms. S[redacted],     This is Chris P[redacted] the district leader for [redacted]  I've attempted to work out a resolution for you since the first time I became...

involved back on Tuesday July 26th.  We agreed that you would call me back Wednesday July 27th after taking Max back to vets.  I called you the 27th at 10:10am, but you said you didn't have time to talk, and you would call me back later that day.  I waited, but never heard back from you until Saturday July 30th at 3:29pm when you texted me saying you never heard back from corporate, and wanting to know "what the deal is".  Being that it was the weekend, and home office (corporate) is not open I had no new information for you.  The last correspondence I had with you was Monday August 1st at 12:23pm.  I asked how Max was, and you said he was getting better.  I asked how your follow up vet appointment was and you said you didn't take him.  I asked what you though a proper resolution would be, and you stated you didn't know, but you thought you should be compensated.  I asked what that meant, and you said you were going to talk to a lawyer later that day, and you would call me back.  As of Tuesday August 2nd at 6:00pm, I haven't heard back from you.  We've paid for the $209 vet bill as a sign of good faith.  The results of that vet visit showed dermatitis was found.  After Max was groomed removing the mats that were present, he became uncomfortable, and felt different not having the matted fur.  He began scratching with his nails that were freshly clipped, not ground smooth.  These are the contributing factors to the redness, and scratches on his chest.  If you are asking for anything further, please reach out to me.  You have my cell phone number.  Throughout this incident, my biggest concern has been Max's health, and well being.  

Thank You,

Chris P[redacted]

DL SW Florida