Petsmart

Dear Ms. [redacted],Thank you for contacting PetSmart.  We were sorry to hear about your dog and hope that he is on the road to a quick recovery.  I have looked into this matter and found that we are lacking the medical bills.  Please fax those attention [redacted] at...

###-###-####, so we can look at reimbursement opportunities.  Sincerely,[redacted]

Dear Ms. [redacted],

Thank you for contacting PetSmart.  We were sorry to hear about your experience in our salon.  We have reached out to our field management team to work with you on this issue.  They have reported back that they have left you a message, please...

contact them at your earliest convenience to arrange a refund of your grooming cost.

Sincerely,

This is untrue. We have 3 bills, totaling $702.00 from [redacted] Animal Hospital that their store manager rejected in each case. His response was "we are not paying one more dime" , and "don't bother bringing me any more bills, we are not paying". They did NOT pay for all of his follow up treatment as this person claims. Someone from their regional office called and said they were going to make an offer to pay for his treatment, and they would put it in writing, but that has not happened yet, we have seen nothing from them. We have paid the $702.00 so far, and he has at least one more visit scheduled, and possibly more after that.

petsmart- I do not want another $250 gift card to...

replace it. I had already bought a second one to gift. I want credit rightfully put back on my debit card.

Dear Ms. [redacted]:I am sorry to hear that you are upset about [redacted]’s last visit with the PetsHotel.  I know that [redacted] stayed with us from Saturday July 25th to Sunday August 2nd. He was not scheduled to have any play times or treats provided. Also, there were not any toys that were brought...

for him. We provided daily monitoring as well as feedings and medications as instructed.  We pride ourselves on being the best care provider when entrusted with caring for anyone’s dogs or cats.  When it was noticed that [redacted] was irritating himself he was immediately brought over to Banfield to get checked.  We then took care of the cost of the visit and medications, as well as, pull one of the inflatable collars off the shelf for him to use to prevent further irritation of the area.  I once again want to apologize that you felt [redacted]’s stay was not handled well, but we did and always act in the best interest of the pet and did provide the services that were paid for during the entire stay. I would like to offer you a $30.00 gift card to come buy some treats or toys for [redacted] to use during the recovery process.Sincerely,[redacted]Store Leader

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our salon.  Our store has been attempting to reach out to you to assist, however they have been unable to reach you.  Please contact them at your earliest convenience at [redacted] so...

they can assist with this issue.Sincerely,[redacted]

Hello Daryl,

Thank you for contacting PetSmart.  I am sorry to hear about the troubles you have faced in opting out of our email services.  I do see your original request was made on 1/6/16 and no emails have been sent via our system since 2/6/16.  If this is not...

the case please let our cusotmer service department know so we can look into any additional email addresses we may have on file for you.  We will be sending you a $50 gift card for the inconvenience.

Sincerley,

Jessica

Dear Mr. [redacted],

Thank you for contacting PetSmart.  We were sorry to hear about your experience with our .com team.  I have reached out to them to ensure they speak with the associate you spoke to.  We do see that you were able to return the terrarium to our [redacted] store...

for a full refund to your [redacted].

Sincerely,

Hi [redacted],
I am so sorry for the inconvenience this transaction has caused. Unfortunately, in order for us to process a return, the ecommerce team needs the product back.  I will reach out to them to see if they can reissue new tags for you to be able to send us back the product so we can get this taken care of for you. 
Thank you,
Coral

Dear Mr. [redacted],Thank you for reaching out and expressing your concerns. I am sorry to hear about the illness to your pet. Our Store leader has been in contact with you and have come to the agreement of reimbursing half of the vet expenses. The store leader will contact you once your check has...

arrived at the store for your pick up. Thank you,[redacted]

I take my dog regularly to PetSmart's Grooming with [redacted], a groomer. They often change the shampoo they use, last time my dog had an allergic reaction to the shampoo, which vet treated for $69.00. So today had appointment at 8am, and brought a bottle of PetSmart brand Oatmeal Shampoo with me to the groomer, and was told not permitted to use the shampoo to bath dog. Was told they had Oatmeal Shampoo and would use for an additional $7.00 charge. I just paid 7.49 for a bottle of PetSmart Oatmeal Shampoo (which vet) said best for skin. Refused to pay, asked to talk to manager and was told NO, policy, I asked them to clip dog without a bath, was told No (policy) My dog goes every 5 weeks to that groomer and I take 2 dogs, which is $75.00 each month without tip, so dog is never a mess. Well today, due to principal of situation, I left with my shampoo and ungroomed dog and will not make another PetSmart purchase and intend to pass on to all possible. The store manager, is not a friendly person, under no circumstances. There does not appear to be any Customer Service in this store, its the PetSmart policy or No Policy. Even my groomer, was not a warm person to me as a customer, but her skills are good, so I took that attitude. But No More, there service is not free and to ask them to use a shampoo that does not give my dog a reaction and have to pay an additional price, is unreasonable. So PetSmart says to customer "Take it or do not let the door hit you as you leave"

My husband and I were yelled at, screamed and verbally abused at the grooming area of Petsmart in [redacted]. The crazed woman was scary and out of control, laughing like a mad cow, while flapping the arms up and down and trying her best to humiliate us. My husband and I, both in our 50s, came in for nail cutting of our dog on May 31, 2015 afternoon. We have NEVER seen anything like this before. We asked to see the manager twice at the store and nobody showed up. I also sent an email to customer service at Petsmart.com twice now and receive no response. Petsmart didn't respond to my complaint with Revdex.com either. Total trashy and scary place.

Dear [redacted]?Thank you for contacting PetSmart regarding your online order [redacted] .  We have looked into this matter and found that the package left the distribution center with the product intact, weighing in at 4.5 lbs.  Unfortunately we are unable to refund your...

purchase price.  Sincerely,[redacted]

I have been boarding [redacted] at PetSmart for the past 6 months off and on as I travel for business. I came home a day early from a trip today and when I picked him up his sleeping blanket was wet and smelled like urine. I called to see if he has been having accidents and was obviously concerned for his health. The associate stated that they only walk the dogs between 6-7 am and 6-7 pm and that the rest of the day they just let them go to the bathroom in their cage. I'm sorry but this is not humane. Please do not support this business. My heart breaks about how they have been sneaking this under my nose by washing his blanket before I come. I pay good money for a service and more importantly expect that my pet is going to be taken care of.

Dear Ms. [redacted],Thank you for contacting PetSmart.  Unfortunately the original class was purchased in April and our trainer did attempt to contact you regarding the make up classes however they were unable to schedule a class at that time.  I have been in contact with our store who...

has stated that they have worked with you and have set up a new class for you.Sincerely,[redacted]

Dear [redacted],

 

I am sorry that we are unable to come to an amicable resolution on this matter.  We would be happy to provide you with a $20 gift card that you can use towards the purchase of dog treats and toys however nothing additional will be offered.

Sincerely,

?

Dear [redacted],

Thank you for contacting PetSmart.  I was sorry to hear about your expereince in our store.  I have reached out to our field management team who has assured me they have been in contact with you and are working with you on a refund.

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Sincerely,

Hello [redacted],

Thanks for reaching out.  I was sorry to hear about your experience in our salon.  We have been in contact with our field leadership team and they have in turn attempted to reach out to you.  Unfortunately, we have not been able to make contact with you to...

assist with closing this matter out.  At your earliest convenience please contact our store at [redacted].

Thank you

Jessica

Dear [redacted]Thank you for contacting PetSmart via the Revdex.com.  We were sorry to hear about Heidi’s experience in our PetsHotel and hope she is feeling better.  We do see that our PetsHotel did pay a veterinary bill at the Banfield located in our store, which...

included pain medication, an anti-inflammatory, and an evaluation.  If you have further vet bills/notes we would be happy to review those for possible reimbursement.  Please submit those bills to our Pet Safety team at [redacted] attention: [redacted].Sincerely,[redacted]

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number).  Each of the sale tags does reflect the brand and...

item on sale.  I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail.  Additionally, I will let our operations team know of your concern about the verbiage on our receipts.  They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed.  Sincerely,[redacted]