Petsmart

Mr. M[redacted]

Our apologies that this incident has yet to be resolved.  My DL (District Leader) will be contacting you, so that we may resolve this with you and your family.

Thank you

Dallas C[redacted]

Dear [redacted],

Thank you for reaching out to PetSmart.  We attempted to contact you to assist with resolving this issue.  Unfortunately we were unable to speak to you, and your husband asked us to contact you on August 12th.  We hope that you are feeling better and...

will reach out to you on the 12th.

Sincerely

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience and hope your puppy is doing better.  I have followed up with our store and pet safety team, they have assured me that a check was sent to our store, and recieved April 6th.  If...

the store has not provided you with the check, please contact them at [redacted].  Sincerely,[redacted]

Dear [redacted],Thank you for reaching out to PetSmart.  Our records indicate that [redacted] checked in the PetsHotel on 7/1.  That day she developed diarrhea with blood in it and also vomited a piece of orange hard material while in our Day Camp.  We immediately removed [redacted]...

and took her over to the [redacted] vet located within our store. After our investigation we found that this was not a product or toy in our PetsHotel.  Unfortunately, we are unable to clear the bill at our store which has been sent to collections. Sincerley,[redacted]

Thank you for contacting PetSmart.  I was sorry to hear that our PetPerks program was not working accurately.  I have escalated this up to our Marketing department who in turn has worked with the programmers and they have corrected your account.  Phone number (###-###-####), or...

perperks card ([redacted]) ican be used in the stores and will be recognized by the POS.I am very sorry for the inconvenience.Sincerely,[redacted]

I am continuing to be disappointed in my local Petsmart. I have 3 dogs and visit the store 2 to 4 times a month and not treated like I would hope. There is a short older lady there very unfriendly and when ask questions very unkind . I refuse to shop there again. I probably spend 200.00 a month but no more. I ask this week to put a picture of 3 foster pups on the window and this same lady was rude. I volunteer at an animal shelter and have the mama also for 7 weeks and so buying for 7 dogs. I will not shop here again. Disappointed!!!

Thanks for reaching out [redacted].  I am sorry about your experience.  We do, in fact, accept manufacturer coupons.  I am sending you a $10 gift card for the inconvenience and will ensure that our call center and store are provided feedback.

Thank...

you,

Jessica

Dear [redacted]Thank you for contacting PetSmart.  I was sorry to hear about [redacted] and hope he is on the road to a quick recovery.  I have been able to determine that a check of 249.80 has been ordered and mailed to your address. ...

Sincerely,Jessica

Dear Ms [redacted],Thank you for your follow up contact.  Again, we apologize for your experience.  In speaking with our store they have told me they did not report the bite, however our associate did need to seek medical treatment for the bite at an urgent care center, and it is my understanding is that urgent care did report the dog bite.  We will not be able to reimburse the costs of the quarantine.Sincerely,[redacted]

I have 2 huskies that are fed with [redacted] and they love it. Seems the only place to get it is at petsmart. Recently I bought them treats called [redacted]. Now they both have constant diarrhea that smells awful. One of my huskies name [redacted] has developed a limp on her left front paw, her shaking hand. These treats were not cheap but it seems their quality is very cheap. I will only continue to buy them their dog food at petsmart but that will be it. No treats from there ever again!

Dear [redacted],Thank you for reaching back out to PetSmart.  The vet records (attached) indicate that there were two pieces of red identical plastic, both of which were hollow and filled with digested hair and plant material.  We can say with confidence that at the PetsHotel, your pet would not be exposed to any plant material. It is our thought that this was ingested at a time prior to arriving at the PetsHotel. We are sorry that your pets both had diarrhea however we are unable to clear the bill at our store which has been sent to collections.
Sincerely,[redacted]

This is a complaint. I was just at the Petsmart in Marion, Indiana and my cashier was Criz Vaun (something like that, it was a different name) and he was the rudest ever!! So rude he should be fired and never allowed to work with the public. First, I bought some greenies and treats and I gave him a gift card. He looked at me and said "what the hell you want me to do with this"? That put me automatically on the defense and I said, "what do you think"? "It's a gift card, call the manager". He said throw it down to where it landed on the floor, I picked it up and he called a supervisor or something. She didn't seem high authority but had some keys or knowledge to let the gift card transaction happen. I still owed 5.74 so I took out my card to pay the balance. He looked at me and said "do you want this back or do you want me to throw it away?". I said throw it away. He said "Stupid people and their stupid gift cards". Ridiculous!!!!!!!!! I'm standing right there. Second, he is a mn obviously and needs to be retrained on several aspects. This email is not the only place I am launching this but it is the first. IF I go back for any reason I will be expecting top notch customer service and will notify all my areas of my treatment. I have a loud mouth and I don't stay quiet.

The worst customer service ever! I have tried to resolve my issues with them just to get the run around. Not once have I received a call back in 3 weeks and then when I call them they just give me the run around!! I have bought to pets from them just to have them sick and one died. All they care about is money! I have spent hundreds of dollars on vet bills from the animals I got from them.

Ms. [redacted],

I’m sorry to hear of the problem you had in my store. While we never like to turn business away, the groomer didn’t think she could groom [redacted] safely. That was the only reason the groom was stopped. If you think [redacted] was scratched during the process, I would be happy for...

you to bring him in and let [redacted] examine him.

Sincerely

No thank you, this company engages in animal cruelty and massive fraud, along with other companies that sell pet supplies. It does not need to use my personal information to engage in these ongoing, fraudulent business acts that it's not being pursued for.

Dear Ms [redacted],

Thank you for contacting PetSmart regarding your gift...

card.  I am sorry about your experience.  In many states we do have to escheat the funds after a certain time frame of non-use.  We would be happy to look into this for you, however we do need the gift card number.  Please send that to us at your earliest convenience at [redacted] and we would be happy to assist you.

Sincerely,

Jessica

Dear Ms. M[redacted],

THank you for reaching out to PetSmart.  I am sorry to hear about your experience.  I have reached out to our store who has stated that they would be happy to assist with the return of your products. They have also suggested that you reach out to the...

group, [redacted] Shelter at [redacted] with regards to the refund of your adoption fees.

Sincerely

Jessica

Dear [redacted],Thank you for contactinig PetSmart.  I was sorry to hear about your visit to our store.  I have asked our store manager [redacted] to reach out to you to assist with a resolution.Sincerely,Jessica

Dear Mr L[redacted],

Thank you for contacting PetSmart.  I was sorry to hear about your expereience.  Our return policy does state that product must be returned within 60 days in new or resaleable condition.  If you feel that this product is defective, we would be happy...

to work on this with the manufacturer.  If you could submit your receipt as well as  any detail as to the suspected defect to us at [redacted] we would be happy to open an investigation.

Sincerely,

Jessica