Phillips Trenching & Well Drilling

Please see the attached loan documents and payoff letter. As previously indicated within the complaint, when the payoff letters were presented to me by the personal banker he said they were to ensure that the credit card companies would know the correct account for application of the payments. Aside from this letter being titled 'cancellation', there was absolutely no conversation at any time during the application or signing process about my accounts being closed and as you will see, there is no discussion of such in the loan documents either. Please let me know if you require additional information.Thank you,[redacted]

To Whom It May Concern, PNC spoke to [redacted] on June 22, 2015 to address her concerns and consider this matter addressed.  Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client...

RelationsPNC Bank...

PNC Bank N.A. responded to [redacted] on February 21, 2018 and considers this matter closed

The customer is in contact with [redacted] and she has the information he requested.
7-6-2015  [redacted]

On Sun, Jan 31, 2016 at 2:42 PM, <[redacted]> wrote:Hi [redacted],  the complaints for [redacted]and [redacted] were resolved with the customers on 1-29-2016.  Please update the status for this complaint.

Good afternoon, Please update your records for the above customer. PNC Bank, N.A. responded to [redacted] on June 8, 2017, and considers this matter addressed. Thank you,  Rachel M[redacted]Executive Client Relations Officer

PNC Bank, N.A. responded to [redacted] on March 10, 2017 and considers this matter addressed.

December 16, 2016PNC Bank, N.A. responded to [redacted] on December 16, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.A. responded to [redacted] on September 13, 2016, and considers this matter addressed.

On Fri, Oct 14, 2016 at 2:33 PM, [redacted] [redacted]> wrote:[redacted] PNC Bank, N.A. responded to [redacted] on October 14, 2016 and considers this matter addressed. Thank you! Chris K[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received from PNC is not accepted due to the fact I am entitled a $72.00 courtsey refund for overdraft fees occurring in June 2015 which led me to close out my account.  PNC BANK sent me a package of bank statements as their response. I feel since I declined to speak to them after I made my formal complaint with Revdex.com they delcined to appropriately investigate the issues and act accordingly.  I recently located the dispute I sent to PNC in October 2014 in regards to the July 2014 incident which clearly shows it was some type of bank error because the funds were there, so the refund was legit not a courtesy. In October it was discovered that my overdraft protection had been cancelled, which I did not cancel. The rep I spoke to at the time was Lindsay M[redacted] I believe and she stated that according to thier system I did not cancel my overdraft protection and had been  enrolled since Sept. 2013.  She was unsure why the system had cancelled so she refunded the overdraft fee which was not a courtesy but a legit reimbursement for a bank error, again.  I have attached copies of the fax I sent to PNC in October 2014.  I also attached copies of the statement cover pages for Oct - Dec 2014 which reads that I did not have overdraft protection but if the recording from that call is played back the rep clearly states that I did not cancel (according to Aaron B[redacted], PNC Rep, all calls are recorded).  So again I am asking for a reimbursement of $72.00, if not for the lack of communcation by not appropriately notifying customers of the cash deposit cut-off time but for the fact I have not received a courtesy reimbursement in a year, which is PNC's regular practice.  In addition, one of the $36.00 fees was for a $3.96 transaction which means I ultimately payed $40.00 for a $4.00 item.  If PNC does not wish to reimburse, the complaint will remain unresolved and hopefully stay on their record.  Attached are copies of my July 2014 dispute, copies of bank statements' cover page and the ATM pictures which demonstrates there is not any signage relating to deposit cut-off times. Best Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on October 13, 2017 and considers this matter addressed.

6-18-15 - JLH - PNC Bank, N.A. responded to [redacted] on June 18, 2015 and considers this matter addressed.

PNC Bank, N.A.  responded to [redacted] on July 26, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on June 24, 2015, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

January 11, 2016 “PNC Bank, N.A. responded to [redacted]  on January 11, 2017, and considers this matter addressed” Thank you,CJ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.The business has resorted to lying because I have had no contact with them at all since my original complaint in which they called to reiterate/restate my complaint without offering any resolve.   PNC is the absolute worse.  I could not pray to God for worse.   They are an absolute  disgrace to the mortgage industry.  
Regards,
[redacted]

October 9, 2015 PNC Bank, N.A. responded to [redacted] on October 9, 2015, and considers this matter addressed.  Thank you, Meghan J[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on November 4, 2016, and considers this matter addressed. Thank you