Phillips Trenching & Well Drilling

12-7-15 - JLH - Issue resolved directly with client.

This matter has been resolved. I don't know if this is the email address I'm supposed to respond to or if there is a way on my account. Thank you, [redacted]

On Mon, Jul 11, 2016 at 10:52 AM, <l[redacted] *rote:Dear Ms. [redacted] PNC Bank, N.A. responded to Dr. [redacted] on July 11, 2016, and considers this matter addressed. Sincerely, Lisa M[redacted] Client Relations Manager Executive Client Relations PNC...

Bank

PNC Bank, N.A. responded to [redacted], in writing, on February 26, 2018, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received anything from PNC bank. I do not know who they responded to (See quote below). I have not heard from PNC bank. I spent another one hour plus waiting in the queue and still was not able to talk to a representative. PNC stated they consider the matter addressed; however, there has been no resolution. If PNC bank is using the word "Addressed" as synonymous with "Resolved", PNC bank is again showing their lack of ability to uphold their moral and ethical responsibilities to the customer.
"PNC Bank, N.A. responded to [redacted] on March 20, 2017 and considers this matter addressed"
Regards,
[redacted]

the people at PNC have not called me back to clean up...

their mistakes.  Auto pay should have worked for the months in question but as I was tod by the PNC manager at the Lindhurst location the fees shold be reversed and a letter of good standing will need to be sent to all 3 credit beauros....  Still no call to resolve the problem.  Another example of their poor customer support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After speaking with the PNC Bank rep , I still feel unsatisfied . PNC Bank ignored my repeated attempts to resolve the issue UNTIL I sent a formal complaint to the Revdex.com . They want to act as if the time & effort I had to invest , in addressing an issue THEY created , has no value . Add to that , the rep said they will use our recorded conversation as a "learning tool " , & made no offer to compensate for THAT either . PNC Bank may consider the matter closed , but I don't . I will now address this using social media , & let others know what they can expect from this particular institution . I wish to Thank the Revdex.com for their assistance .   Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on March 30, 2016, and considers this matter addressed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

PNC Bank, N.A. responded to [redacted] on August 17, 2017 and considers the matter addressed.

PNC Bank, N.A. responded to [redacted] on July 18, 2016, and considers this matter closed.

on 4-28-2016 PNC responded to the customer and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on December 28, 2017 via phone and considers this matter to be addressed.

PNC responded to [redacted] on February 7, 2018, and considers the matter addressed.  Thank you.

February 13, 2017- Please accept this as an acknowledgement of receipt of the above referenced inquiry. PNC Bank has referred this inquiry to its affiliated broker-dealer for review and resolution directly with the customer. Thank you for bringing this matter to our attention.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

"PNC Bank, N.A. responded to the [redacted] on 4/15/2016, and consider this matter addressed"

On Wed, Oct 5, 2016 at 5:06 PM[redacted] [redacted] wrote:Hi Patty, Can you please update Ms. [redacted] case to reflect the following:  PNC Bank, N.A. responded to Ms. [redacted] in writing on October 5, 2016, and considers this matter addressed. Thank...

you,Ann  Ann [redacted]Assistant Vice President Client Relations ManagerExecutive Client Relations