Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on June 29, 2017 and considers this matter addressed.

Good Afternoon PNC Bank, N.A. responded to [redacted] on June 13, 2017 and considers this matter addressed. Lauren R[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on January 23, 2017, and considers this matter addressed

Revdex.com 400 Holiday Drive #220 Pittsburg PA 15220RE; Complaint ID # [redacted]Dear Revdex.com -In response to your letter to us dated October 26 2015 and the resolution we are seeking: In February 2015 we contacted PNC in regards to a mortgage which PNC is the lienholder and advised PNC that...

due to [redacted] 2-year unemployment, we sought assistance from PNC in making mortgage payments.After seven (7) months of providing PNC the same information multiple times, PNC advised they are unable to provide assistance due to two (2) conditions that PNC was aware of in February 2015:1. The property is non-owner-occupied (this was established in February 2015 and repeated many times)2. There is inadequate Loan-to-value (LTV), i.e., the home's market value -vs- mortgage balance (yet, consider that PNC is willing to escalate the matter into foreclosure at the current LTV, at the prevailing interest rate which, if lowered, allows for payment to resume)PNC was fully aware of these two situations in February 2015 yet continued to delay, request the same information repeatedly, harass (multiple collection calls in a 24-hur period), threaten and demonstrate an unwillingness to intelligently discuss or arrive at an arrangement beneficial for all parties.The resolutions I am seeking:1. Explain how/why it took seven (7) months to arrive at conclusion to deny assistance based on reasons that PNC was fully aware of in February 20152. Explain why a simple reduction in the interest rate is not a reasonable solution that would benefit all parties involved (lender, owner, and tenant).3. Explain themselves in simple, easy-to-understand, layman's English.Respectfully,[redacted]  Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480 Revdex.com of Dayton / Miami Valley 15 W. Fourth Street, Ste. 300 Dayton, OH 45402-1830  Chief Operations Officer PNC Bank Canada Branch [redacted]Las Vegas, NV 89134

They stated they responded to me on August 4th, 2015.  I have not received anything from them and the message I read states they consider the case closed because...

they responded to me.  I do not understand how they have responded or in what manner.  I do not have an email, postal mail nor have I received a phone call from them recently.  The last communication we had was a few days after I submitted my complaint and I told them Revdex.com was handling it and that I did not wish to speak to anyone from the PNC Group unless it was via email.  And I sent the message to an Aaron [redacted] via email. 
Regards,
[redacted]

Dear Ms. [redacted]: PNC Bank, N.A. responded to [redacted] on October 5, 2016, and considers this matter addressed. Sincerely,Andrea M[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on June 15, 2017, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on April 28, 2017, and considers this matter addressed.

To
Whom It May Concern:PNC
Bank, N.A. responded to [redacted] on November 19, 2015, and
considers this matter addressed.Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

PNC does not have a signed release from the customer in order to provide the Revdex.com a response. We will attempt to communicate resolution directly with the customer. - DMB 3/15/18

PNC Bank, N.A. responded to Mr. [redacted] on June 18, 2015, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on September 18, 2015, and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on May 27, 2016, and considers this matter addressed. Thank you

PNC Bank, N.A. responded to Mr. [redacted] on July 26, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on January 19, 2017 and considers this matter addressed

August 6, 2015PNC Bank,N.A. responded to [redacted] on August 6, 2015, and considers this matter addressed.Thank you,[redacted]PNC Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard back from them in this matter.  I returned there phone calls but no further response from them.
Regards,
[redacted]

JME 6-6-16 PNC Bank, N.A. responded to [redacted] on 6-6-16, and considers this matter addressed