Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on May 26, 2016, and considers this matter addressed

To: [redacted] Officer, Executive Client Relations Fr: [redacted] Loan Number: [redacted] Revdex.com Ref No: [redacted] Re: Processing of Mortgage Payments and Principal for July, August,...

and September/2016 Dte: October 18, 2016 I appreciate PNC Mortgage for correcting the error that was made by the company, My payment was mailed with three coupons, one for July, August and September. Noted on ail three coupons was the mortgage amount and $100.00 to be applied towards the principal for each month totailying $300.00. I would never write a check for $2,055.78 without specific instructions on the coupons for how it should be applied towards the mortgage and or principal. In checking my payment history, there will be evidence that I pay three months’ mortgage frequently, however, the only thing that changed in this practice of mortgage payments was that I added $100.00 for each month toward principal. Inevitably, mistakes do happen and it has been extremely frustrating in resolving this one. I appreciate your time and effort in getting this mistake corrected. Finding out what actually happened to create the mixup in the first place would benefit other customers, but enough ruminating. Nina I am most appreciative and greatly relieved that my credit was not affected by this error and that I am not being charged a late fee. Usually I mail three months' mortgage but because of this mistake, I only mailed a check for October, 2016 mortgage. Hopefully, I will regain confidence in PNC's handling of mortgage payments in the near future. There is an error in my property address; the zip code is [redacted]. Please correct this in your bank records. [redacted], again I want to thank you for being so tenacious in helping me to resolve this problem. Cc: Revdex.com enclosure

November 7, 2016PNC Bank, N.A. responded to [redacted] on October 3 and 7, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.A. responded to [redacted] on October 14, 2016, and considers this matter addressed

PNC Bank, N.A. responded to Ms. [redacted] on August 10, 2015, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.These papers are my copies of what your company sent me. My account was to be completely closed on December 17, 2017 according to a McKeesport PNC Bank Branch Manager. And he stated that we were to get money back via a form of a cashier's check. So anything put into the account or taken out of the account after that date listed is fraudulant and I am still waiting for the money your company owes me. I will not accept any responses until I get the money I am owed.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.I spoke with Ms. Baker and after a month she gave me a response, that the collection charges ($511.58) are from the merchant services that we used when we opened our savings and checking account with PNC Bank.Apparently there is a contract that we "singed", but we were NEVER told about such, when the representative from the bank came over he said there is NO contract, because we have the checking and savings account with PNC Bank.That so called "contract" was signed on an [redacted] and we NEVER received a copy of it, we have trusted that Bank employee, but were mislead!We have been trying to close the accounts since May of 2014, but it takes forever to get response from PNC employees.   
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

1/27/17Dear Ms. [redacted] PNC Bank, N.A. responded to [redacted] on January 27, 2017, and considers this matter addressed. Sincerely,Andrea M[redacted] Executive Client Relation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted]Date: Mon, Jul 11, 2016 at 3:44 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: i[redacted]I would like to add to my rejection of the statement that this complaint has been settled. I was contacted by Mike P[redacted] of PNC on June 6 when he left me a voicemail to speak further about the matter. I called him back on June 7and left a voicemail with no response. I called and left another voicemail on June 24 with no response. I have not been contacted by PNC since then.I could not find a place to add these details to my file online. Please let me know how to do this. Thank you.[redacted]

November 13, 2015 PNC Bank, N.A. responded to [redacted] on November 13, 2015, and considers this matter
addressed. Thank you,ACBPNC Bank

On February 5, 2018, an updated 1098 was mailed to Mr. [redacted] at the address of record. PNC considers this matter addressed

PNC Bank, N.A. responded to Mr. [redacted] on May 4, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 10-13-17, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on January 25, 2018 via letter and considers this matter addressed.

PNC responded to Ms. [redacted] on January 22, 2018, and considers the matter addressed.  Thank you.

PNC Bank, N.A. responded to [redacted] on May 31, 2017, and considers this matter addressed.

6/20/17Dear Ms. [redacted]:PNC Bank, N.A. responded to [redacted] on June 20, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations.

I want t have some form of discussion with PNC.  I will remove the damages / and monetary claim from my dispute.  But I want someone from PNC to talk with that can offer some clarification as to this entire debacle.  I dont want to hear policy or scripted answers.  PNC did a very...

poor job and I want them to know about it.  And I want others who may use them to know the terrible service that I had.  Not only once, not only twice or even three times.  This company should be rated an F on customer service yet they are getting away with absolute bad business and unethical practices because how big they are.  Its time they have some explanation for what they call "wonderful service".Remove the monetary claim - and please proceed so that I can get some resolution.  I will be submitting another claim shortly about PNC again - for a related - yet similar issue.  So I honestly dont care to get anything other than some form of understanding.

December 9, 2015 PNC Bank, N.A. responded to [redacted] on December 8 and 9, 2015,
and considers this matter addressed. Thank you,ACBPNC Bank