Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on September 1, 2015 and considers this matter addressed.

From: [redacted]Date: Tue, Oct 25, 2016 at 8:31 AMSubject: WRONG REPORTINGTo: "[redacted]I did  not  , and do not owe   $60  or any money to PNC BANK I already paid  any time I spoke with your very incompetent employees they would remove the late fees after they agreed the took the wrong information about my [redacted] bank account you need to call all three credit bureaus and restore my credit.

PNC Bank, N.A. responded to Mr. [redacted] on June 15, 2016, and considers this matter addressed. Thank you

PNC Bank, N.A. responded to [redacted] on December 6, 2017, and considers this matter addressed.

February 27, 2018[redacted]RE: Revdex.com of Western Pennsylvania - Case Number [redacted]XXXXXXXXXXXXXXXXXXXXXXXXXXXDear Mr. [redacted]:This is in response to your complaint filed on January 17, 2018, with the Revdex.com of...

Western Pennsylvania and your complaint filed on XXXX, with XXXX regarding your PNC Bank, National Association (“PNC”) Business Loan ending in XXXX (the “Loan”). Thank you for taking the time to speak with me on January 18, 2018, to discuss your complaints. I appreciate the opportunity to address your concerns.In your complaints and during our telephone conversation, you stated you paid off your Loan in January 2017, and the prepayment penalty amount of $XXXX was included in the payoff figure of $XXXX. You advised that your daughter, a signer on the Loan, asked about the lien release and was informed the prepayment penalty had not been paid and you issued another check in the amount of $XXXX in February 2017, which has been negotiated. You stated you have been charged twice for the prepayment penalty and have been trying to obtain a refund for over eight (8) months without success.PNC reviewed your assertions regarding this matter and determined that the prepayment penalty was paid twice. Our records indicate that on January 5, 2017, PNC received a payment in the amount of $XXXX which included the Prepayment Penalty. On February 27, 2017, PNC received another payment in the amount of $XXXX for the Prepayment Penalty. As a result of your concern, PNC issued a PNC cashier's check in the amount of $XXXX which was mailed to your address of record ([redacted]) on February 16, 2018.On behalf of PNC, I apologize for any inconvenience this matter may have caused. If you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX. I am available Monday through Friday from 8:00 am to 4:45 pm, Eastern Time.Sincerely,xxxxx xxxxxXXXXX XXXXX Executive Client RelationsPNC Reference Numbers XXXX and XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They said they will mail me a check for the refund and I should receive it sometime next week. 
Regards,
[redacted]

Good Afternoon,PNC Bank, N.A. responded to [redacted] on March 23, 2016, and considers this matter addressed.ThanksLauren RobinsonExecutive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted] PNC has hastily closed the complaint. They have SAID that they will send the documents. The high handedness of the organization is reflected in the fact that they have unilaterally closed the complaint and have not even bothered to check with me if the complaint has indeed been RESOLVED. I HAVE NOT RECEIVED ANY DOCUMENTS YET. The complaint will be closed when appropriate documents have been sent to me, those that DMV and I can use to register my car. If  the documents fall short then the complaint cannot be said to have resolved. Complaint cannot be closed before that. The text of this email should also be made public, please.

PNC Bank, N.A. contacted the borrower on 8-26-2016 and was unsuccessful.  Please have the customer call Lynn H[redacted] directly at ###-###-#### for assistance.

PNC Bank, N.A. responded to the [redacted] on November 10, 2016 and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on July 7, 2016, and considers this matter addressed. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Very unprofessional!The letter from PNC Bank regarding their investigation is inaccurate. My complaint is that they did not contact me or inform of a delinquency on a joint account as I was promised by their branch manager, who suggested the pro-active steps we took. Not only did PNC bank fail to notify me, their manager never told me that I needed to take additional steps or measures as suggested in the recent written response from PNC bank. The bank manager should have told me everything I needed to do when I came to her with this issue. I will never trust the advice of anyone from your bank again. The recent letter I received from PNC Bank shows an attempt on their
part to look for excuses and nit-pick details so they don't look bad or feel any responsibility. They fired one bank manager who was involved with this. He didn't act very professional either. Poor customer service!Not once during this entire dispute has anyone from PNC bank even offered an apology for their role in this mess. My credit takes a hit because this bank did not contact me during a sixteen-month period about this account being delinquent. They take no responsibility for this as expected.
Regards,
[redacted]

On Tue, Jul 19, 2016 at 2:01 PM, <[redacted]> wrote:Dear Ms. [redacted] PNC Bank, N.A. responded to [redacted] on July 19, 2016, and considers this matter addressed. Sincerely, Lisa M[redacted] Client Relations Manager Executive Client Relations

PNC Bank, N.A. responded to Mr. [redacted] on March 21, 2016, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

JPL. PNC ADDRESSED THIS COMPLAINT ON June 28, 2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern, PNC spoke to [redacted] on June 18, 2015 to address her concerns and consider this matter addressed.    Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client...

RelationsPNC Bank

PNC Bank responded to the customer on 7-7-2017 and considers the matter addressed.