Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on December 5, 2017, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I. reviewed appear below. Regards,
[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on September 21, 2015, and considers this matter addressed.

To Whom It May Concern,PNC sent a written response to Mr. [redacted] on August 7, 2015 regarding his concerns.  PNC considers this matter resolved.   Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, Andrea L[redacted]Executive Client...

RelationsPNC Bank

Resolved issue with client directly on February 8, 2017.

July 13, 2015We have provided written explanation to customer. CJ

[redacted]  On 5-26-2017, PNC responded to Mr. [redacted] and considers the matter addressed. Please update the complaint on your records to answered. Thank you Deborah S[redacted]Executive Client Relations  Quality Analyst

PNC Bank, N.A. responded to [redacted] on August 18, 2017 , and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.PNC called and spoke to us on the phone, yes, but nothing has been resolved yet! A phone call doesn't solve anything, if nothing has actually been done yet. We need to get them signed documentation...which you would think they would also have from Greenpath since they signed the documents as well, and then I don't know what will happen. But, so far, we've only spoken to them explaining to yet another person all of this stuff we've explained a ton of times now and we were listened to and that is it. That does not constitute solving the matter at all! I don't appreciate them lying and saying it was solved when it hasn't been yet. It sounds like it will be quite a process of getting this resolved, if at all...especially since they have tried to say it was, when it wasn't yet. We may be contacting the media about this whole issue as well, just to warn other people about their propensity to back out of deals and act like they don't know what goes on within local branches, and like nobody is on the same page. If I have to get an attorney on this as well, I will, but we shall see if they do anything once we get them copies of documents they supposedly don't have that they were part of signing. It sounds like we'll get the run around more than a solution, at this point, but I will let you know either way when I know more.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Having a representative contact me to reiterate the 60-day policy does not solve my issue. It still does not compensate me for the time I spent filing the dispute, it does not forgive the negligence of the representative that was supposed to call me back originally and it does not give me back the two months of time to continue to try and receive a refund from the company I'm disputing. Things are preordered every day. Often more than 60 days out. What you're telling me is that we shouldn't preorder products because the ability to dispute a charge when the company does not send you the product you preordered is non-existent.I'm very disappointed in PNC, a company I've been with for years. I'll ensure that my entire family cancels their accounts and goes elsewhere.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on January 25, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 3-14-17, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business claims "THEY" reviewed the matter but I KNOW that there is video surveillance in every bank in this country and I KNOW that the video surveillance of the day I was in their bank and WAS SOLICITED to open this account, the manager who approached me stated to me AND confirmed AFTER I SPECIFICALLY ASKED HIM that the 0% interest was NOT introductory only!  I KNOW there is video/audio proof of this, so no I do not accept them saying they reviewed it and they don't feel they should honor my request to reimburse the interest they charged me!  Pull the video/audio surveillance of that day and let a mediator or a neutral individual review it because I am right!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The complaint was not resolved by Brett B[redacted] on September 15th as he claims. I spoke with his supervisor, Luann on October 1st and she was very helpful. In order for this complaint to be resolved and closed I require Brett B[redacted] to contact me by phone with an apology. I can be reached at ###-###-####.
Regards,
[redacted]

This matter is not addressed and PNC has made no effort to assist in getting my funds back. I have lost count of how many PNC agents I have spoken to but just YESTERDAY I spoke with a Rachel...

M[redacted] who told me that she was going to submit ANOTHER dispute because the PREVIOUS TWO were filed incorrectly. She assured me that she was doing it correctly and gave the impression that it was resolved (as did the prior agent). Mr. B[redacted] initially contacted me on June 30 but I missed his call. 2-3 minutes later I responded to his email. I also listened to his voicemail. In total, I called about 2 times and least a voicemail once. The only reason I am getting a response (this morning) is because I emailed him again last night and spoke with Ms. M[redacted] yesterday.  PNC has made absolutely no effort is making sure that I am getting my money back and none of them has offered any help. I have been a PNC customer for over 10 years, but this year will be finding a new bank.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on June 21, 2017, and considers this matter addressed.

PNC does not have a signed release from the customer in order to provide the Revdex.com a response. We will attempt to communicate resolution directly with the customer. - DMB 3/22/18

On Wed, Dec 7, 2016 at 11:20 AM, [redacted]> wrote:[redacted] Good morning.  I just wanted to send you an update on this issue.  PNC Bank, N.A. responded to [redacted] on October 27 and November 23, 2016, and considers this matter...

addressed. Thank you, Aaron B[redacted] Executive Client Relations Lead Representative

PNC Bank, N.A. responded to [redacted] on September 22, 2016, and considers this matter addressed

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on June 17, 2016, and considers this matter addressed.Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank