Phoenix Car Rental

One-star cause had to… otherwise it would be a negative 100. They are very rude, hung up on me twice and said that I took the car out of range. I'm paying to use it and for the mileage. I don't see what that matters. The car overheated the whole trip Leak and when I called he said have someone check the oil for you. He then threatened me with the police for stealing his piece of crap car. Because I'm late and still trying g to pay him for the car for the next day. Called me a liar. I usually rent from enterprise, but they did t have a car. I would rather ride a greyhound that deal with the as pieces of c[censored].

I called this company to try to save a bit of money on a car rental and the jerk who answered the phone couldn't have been more rudeHe quoted me a price and when I commented "that doesn't seem cheaper than Avis and those big places..." and paused to ask for a price for a smaller model and he rudely said, "it is if you include taxes--good luck finding something and HE HUNG UP ON ME!! I am floored that a business would think that they could compete in a SERVICE industry by treating potential employees that wayI am going to make it the main point of my trip to Phoenix to trash this company to everyone who will listen and to all my friends and family in the areaGood luck indeed!

Phoenix Car Rental [redacted] ????? Well, where should I begin???This place should be called Phoenix rip off Car RentalThis place is a joke from the staff and the unprofessionalism to the run down pieces of s@#$& vehicles they provideI would honestly rate them a negative if it was possibleWARNING Do not rent from these guys!!!! Shady as could be with absolutely no customer service skillsI cannot imagine how this joke of a company has been in business for month let alone years! Seriously, if you are reading this and thinking of renting from here steer clear awayIt all started with the snooty man who answered the phone named ED (The Owner) or supposedly that was his nameHe had a bad attitude from the get go and wouldn't even let me get a word inI was calling them to get more info on a rental for days but he just quoted me $140-plus tax said it would be a "Chevy Malibu" and hung upI called back because I needed more info and detailsHe just told me to "pick up the car between 3-6pm and bring dollars cash" then hung up againSo I call a third time to ask if I can pick up the vehicle from there west side location because that would be more convenient for us and he said "not a problem" So at this point I knew it was last minute but I just wanted to get my wife and I out of Phoenix for our year anniversary despite all the negative reviews and all the red flagsSo I went with the flow because one of my buddies had recommended me using this placeBoy was he wrong!!! When I got to the West side location the next day right around 5:pm to pick up my so called MalibuThe man who finally decided to show up to the counter, after I waited ten minutes in the heat with my two kids and wife, I believe he said his name was "Mario"Right off the back he had a bad attitude and was very angry and rudeHe said there was No Malibu ready for me but he did have an Impala so my wife and I decided that would workI signed one paper gave him my cash and never once did "Mario" do a walk around or a check list of the vehicle! "What rental company doesn't do a walk around or inspection first?" So we drive off and it's still light outsideWe take our kids to my mom's house to drop them off so my wife and I can go home and pack everything and head out of townWell by the time we got the kids to my mom's and got home and everything packed it was late & dark outsideWe start up the "Impala" and the front passenger side headlight is out!!!!!! OMG words can't describe how mad I am already at this pointSo of course Auto zone and O'Reilly are closed at that pointI call Phoenix Car Rental and leave multiple messages for whom ever to call me back asap! No Call back, so my wife and I decided to just wait till the morning when they open up because we were already exhaustedThe next morning comes I still have not received a call back and no one answered their phones until 9:am and they claim to open at 8amAnd the kid or man who finally answered told me to "take it to Auto zone but don't tell them it's a rental because they cant legally help you"i told him NO I will bring it to u guys and you will fix it So I run the car up to the West side location to change out the headlight and it ends up taking them an hour to do a min job!!! Meanwhile my wife and I are sweating our tails off waiting OUTSIDE for them to fix itNot one time were we offered water or any thing to accommodate us for there wrong doingWe also asked for the registration and insurance but we were told the one slip of paper I signed was all we needed as our proof of everything, but yet their was NO make or Model or VIN number written downSo we drive to California and have a blast for daysAnd on our way back on Saturday we give them a courtesy call around 2-3pm to inform them we were going to be a half hour late or so and what does he suggest we do to drop off the carThe rude monotone voiced gentleman said bring it back Sunday morning and he's going to charge us for another day and hung up the phoneWe called back numerous times to talk to him like civilized adults but he did not want to hear anything we had to say and kept hanging upSunday morning we show up to drop off the car and instead of empathizing, sympathizing or even recognizing any of their WRONG DOINGSHe simply had the audacity to tell my wife and I to LEAVE his property because we were trespassing ("But how are we trespassing when we were dropping off their Rental car to there property?") all we wanted was ONE of their employees to look us in the eye and tell us this wasn't a SCAM from the get go!!!!! He did not accommodate us for all the BS we went through and he charged us more and gave us no deposit backWhat a scam don't fall victim like we didGO ELSEWHERE I don't know how this man sleeps at night knowing he is just taking peoples money hand over fist.THIS COMPANY NEEDS TO BE SHUT DOWN ASAP!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This company continues to be dishonestI did not rent an impala, I rented a four door Chevrolet cavalierThe representative at the food specifically stated that the insurance was taken care of with the rental feeThis company rips those in need off and then blatantly disrespects and humiliates them

February 19'", Dear Mr***, I am sorry that you received inferior service when you returned your vehicle to our locationWe hope you will accept our sincere apologies for the inconvenience your party experienced when you came backWe know the incident must have been very unpleasant for youThe representative in question will receive special training during the next week so he will be better prepared to serve every customer with the utmost in customer satisfactionBelow is a break-down of your charges for your convenience You rented an Impala on January 29"' at 10:48pm for a weekOur business hours are between Sam and 6pmOur after-hours rentals occur between 6pm and 10pmWe were technically closed when you landed;however,the manager made a special courtesy In your case In order to get you served that nightAs a result of being served outside the business hours, a $after-hours service fee was charged and was clear on the face of your rental agreement you signed at the beginning of the rentaI In regards to the condition of the vehicle, you signed a yellow "Used Car Rental" agreement at the beginning of the rental as well disclaiming that you are renting ona of our cheapest vehicles and that the vehicle might have minor defects and that you can rent a better quality vehicle at a higher priceYou chose to remain In our cheapest vehicle and drove it over miles during the week constituting good use of the rentalYou also kept the vehicle the entire day periodIf you would have experienced any safety issues with the vehicle, you could have called our establishment and we would have been more than happy to exchange vehicles for you but you did not call us to inform us of any of these concerns When you returned the vehicle, you were given a break-down of all the rental chargesShuttles back to the airport are done by an independent contractorIf we feel the safety of said contractor is at risk in any capacity, we reserve the right to deny a shuttle back to the airport If you would like further clarification of these charges, feel free to call our office for a deeper explanationWe took an initial deposit of $when you rented the vehicle and when you returned,we refunded you the difference of $ As a result of your dissatisfaction with our customer service,please accept this gift of 10% off your next rental with usHopefully this helps restore your faith in Phoenix Car Rental and our endless pursuit to customer satisfaction Please let me know If you need any additional information Sincerely, [redacted] /PG

my experience was terriblethey ripped me offthe car they rented me was crap and when I returned to ask too exchange it he got an attitude with me and my bf because he was wrong for renting a car that needed repairsvery disrespectful verbal assaulted my bf crusing and yellingthe initial rate was $for days but when I returned the vehicle to get it exchanged I already put a full tank of gas and he refused to put me in another vehicleovercharged me for day $and wouldnt refund the gasim not sure how this man is in business...YOU CAN NOT TALK TO PEOPLE THEY WAY HE DOES...and hide behind a counter

All of the other negative reviews are accurateSave yourself some money and aggravation and rent elsewhereDon't let the Brooks Brothers shirts and toupee's fool you! Just say NO!

Phoenix Car Rental is a complete shamI gave them $to rent a car for one week at $They assured me that I would receive the balance when I returned the carUpon returning the car they quoted me a lot of fees and taxesSo, not only were they keeping the entire $butt they said I owe them another $ Consumers beware this place is a rip off!

I was in need of a car while mine was in the shop ASAPI called around to place close to my job and found this place for $a week what a deal They were not friendly and customer service was horribleI should have stayed a way the same day hours later I was overheating on the freewayI had driven the car less than milesThe car flashed red and made an alarm noise so I pulled over immediatelyI called in to let them know what was going on and the guy yelled at me to get off the freeway that I was going to ruin his engineI was already pulled over on the freeway I do know better I had to call a friend for help and got to a safe place, Phoenix Car Rental said they would call me back within the hourI didn't think they would since it was after hours.I asked the guy on the phone what they were going to do, he said I don't know we will figure it out later I had figured out from the customer service that they were going to be no help, so I just went back the next morning and gave them their keysThey made me go back and physically show them where the car was and they would not give me back any money until they found out what was wrong with it Later in the afternoon I got a call from Ed the only guy that was kind of nice and he said I was going to be charged about $I didn't argue over the phone I just showed up in person I asked in person why so much, they charged me $for the rental and the rest in fees, my exact total was $Keep in mind I had the car for a few hours and when it broke down they did not offer any help for me to get back to themI told the guy that was too much for a few hours and he said "you are lucky we aren't charging you for the whole week"

This company appears at the top of google search, but I warn you, avoid this rental company like a plagueI was travelling from out of time to visit family in AZ Called to get a quote, was told $would be cost of rental during timeframe specifiedPerson I spoke with rushed me off phoneStating there were a number of calls coming in and gave me a confirmation number I called back later to inquire on transportation services from airportAgain, was hurried of phone with limited informationI should have followed my intuition then, this didn't seem like a reputable businessWhen I arrived, contact the rental car company, was told due to it being Thanksgiving there were no shuttlesI would need to get a taxi and they would reimburse the drive When I arrived, the employee acted as though he wasn't aware of it Since I was there, I just paid the driver an proceeded to rent the car The employee took my license and credit cardTerms and charges are not explained prior to the employee swiping my credit cardHe came back with an invoice showing a $deposit along with $rental fee charged to my accountI was livid, I told him no one explained any deposit in that amount or I would have taken my business elsewhereHe explained, he wasn't the manager and no one else was around to assist me with my grievanceHe suggested I call the manager later He also stated, the $would be released from my credit card upon return of vehicleMy phone conversation with a "manager" was horrificI was patronized and verbally assaulted when seeking to obtain a clearer explanation re: charges since the company had held $on my acct outside of the original quoted amount of ($159) which was also applied to my cardWhen I was ready to return the car, I attempted to ask someone about the return policySince my flight would be departing in the evening after hoursAgain! Still the same reply very, very, very rude! I received a snippet of information where to return the car and there would be an airport charge because it was after hours!!!! And, the $would be released when car was returnedI told the person I would pay for my rental in cash so the deposit would be releasedWent to the company met same employee who conducted original transaction and he was not knowledgeable at all! I made my transaction told him, to release the deposit Horrible! Horrible! Experience THE APPEDIMY OF A CON MAN (COMPANY)

We rented a car for week's through this place via an ad saying no airports taxWe not only got taxed percent, we also ended up we a car with 221,miles on it and a transmission that slippedIt was a 6-year old car.the advertise new.how ever when you get their the will tell you all the new ones are out and this is what the have leaving you with a older modelWith a new car priceNever again,good to rental cars .com

I was involved in an accident and needed an inexpensive rental carI went to Phoenix Car Rental because they advertised $a week rentalLittle did I know that this rental would cost me over $ Do NOT go hereThis place lies, cheats and is the rudest business I have ever been involved withThey charge for everythingThey charge 18.55% tax, which I'm going to look intoI gave them $deposit for $a week rentalI had the car daysThey said I still owed them $They added on $a day for liabilityI ton them that I had my own liability insuranceThey said that didn't matter, that I had paid in cash rather than by credit cardWHAT DIFFERENCE DID THAT MAKE? I still had my own insuranceThey said, read the contract! I [redacted] get anyone to read the contractYou can't see it! The fine print is so tiny and so faded you can see itI was NEVER told about any of these charges either on the phone or in person!! This business needs to be avoided like the plague! Oh, my first car from them had a quarter of a million miles on itIt would stall while driving and the engine light came onI got a second one which got a flat tireThe spare was shredded and flat and the jack didn't workI'm going to be looking into any legal options I can findI spent $on a day, $rental They suck! They are also extremely rude, swearing at me and threatening small claims court because I protested the fees! Also, by my calculating, even figuring their ripoff fees I am still owed about $63!

Went in to book a car for the weekend was told a price of $290 over the phone once arrived they had my wife sign a contract while misleading her telling her there was a $200 deposit which is why it was $500 she believed she would be receiving the $200 deposit back but only received $30 when called to talk to them they said that they discussed this with her but there is no way that there is $200 in fees associated this place is an absolute joke the cars are old with high miles the transmission clunk down us the entire time it was driven we called to ask them about it and they said it has a heavy-duty transmission regardless they are scam artists telling one person one thing and another a different story 500 dollars for 4 days in a 2008 impala when you can go to the airport for 35 dollars per day with a brand new car what a joke

Nasty owner..I asked about the charges and he blew a fuse..Turns out he does this to all customers
Then they advertise $a week but when you get there it's ++++
When he get s finished adding all the midden fees it ads another $some dollars plus taxes....Question him on it and he'll yell at you
They charge a $ dollar and change cleaning fee for cars that have almost 200k miles and are filthy..The cars are deplorable
STAY WAY

I tried to reserve a rental car from Phoenix Car RentalThe guy that answered that phone was completely rudeI asked for a quote for a rental car for daysHe said that he couldn't give me a quote, because he was too busyHe then hung up the phoneI called back and asked to speak to his manager, but he told me that he didn't have time for my complaint and hung up the phone a second timeI called back and another guy answered the phoneI told him that I would like to reserve two rental cars, and he then transferred me to the first guyHe told me to stop calling and hung up the phone a third timeI called back and different guy answered, he stated that he was the managerI proceeded to tell him how his employee treated meThe manager stated that he didn't care how his employee treated me and that I obviously gave him a reason to hang up the phone several timesI told him I would be making a Revdex.com complaintHe then stated that he didn't care

February 19,
Dear Ms***,
I am sorry that you received inferior service when you returned your vehicle to our locationWe hope you will accept our sincere apologies for the inconvenience your party
experienced when you came backWe know the incident must have been very unpleasant for youThe representative in question will receive special training during the next week so he will be better prepared to serve every customer with the utmost in customer satisfactionBelow is a break-down of your charges for your convenience
You rented an Impala on February 3"' for a weekYour rate on the rental was $The $deposit you put down was for one weeks' worth of car rental which appears clearly on the face of your rental agreementNowhere in the paperwork does it state you can keep a vehicle for longer than a week on one depositWe are sorry if you did not understand this but it appeared clearly on the face of your rental contract
Because you paid with cash, there is a $16.95/day liability surchargeThis charge also appears clearly on the face of your rental agreementIt is also explained on the second page of the agreement you signed with your license copied on the bottom
You failed to return our vehicle on time at which point it had to be picked upThe vehicle was kept one day longer than your contract stated therefore an additional day must be charged ($39)Another day of the liability surcharge was incurred ($16.95) and the pick•up fee is $which was waivedWith the
$129/week plus the $for the additional day and $for the liability surcharge {days' worth) plus your taxes, your total bill amounts to $You put $down for deposit and your rental bill currently exceeds this depositAn owed amount of $is due
As a result of your dissatisfaction with the customer service over the phone, please accept this gift of
10% off your next rental with usHopefully this helps restore your faith in Phoenix Car Rental and our endless pursuit to customer satisfaction
Please let me know if you need any additional information
Sincerely,
*** ***

this is the worst rental company in the United States they have terrible cars their employees are rude and insulting and they yell at youtheir cars are unfit for the road

THE worst rental experience I have ever dealt withI've been in customer service for years and have never experienced people so aweful But I'd like YOU & your hard earned money to do yourself a favor & turn around before you approach this joke of an industryMy engine blew out on me weeks agoI travel for work and a car is essentialMy research led me to "believe" it was $for a weekly compact rentalI take a cab arrive to the counter where I'm greeted by an angry man that didn't have the decency to make eye contact1st red flagI told him I had a debit card, he advised I get cash"Shuttle service" drives me to an atm that only allows $withdrawal, I needed $I told the shuttle driver I'd give him $to drive me one more block to another atmNo can doRules, okI walked around for a bit contemplating leaving because of how poor my initial interaction was but it was so hot and I just wanted a rental so I could get back to workSo I went forth with putting it on my credit card which I was trying to avoidThe angry man threw my card and license back at me across the counterWe proceeded to rentals availableOh..My..GodMissing parts, scratches, doors pried open, stains, cig burns, dirty despite $cleaning feeI asked for a compact in my original request, with the $"base rate, good faith estimate" because I drive for a livingI was told nothing else was available by the boy and went back in asking if different cars were available at other location and was told no and finally told there's one available, extra a day (makes no sense for a compact) but we will just give it to youPerfect since the $is what I was quoted on my "base rate, good faith estimate" for a compact vehicleThis car had missing parts on the dash board, shook terribly over 50, door in the back was missing a lock, wires hanging out and so dirtyI brought that thing back cleaner than its seen out of respectMy rental was due at pm and I was there by 3:I was hours late returning my hertz rental due to unforeseen events and I've never seen the discrimination towards guests like I've seen on hereThey were so understanding and not vindictive or blameful like I've seen these folks being treatedNow for the return!! I'm reading my statement and see it comes to a total of $What?? I didn't provide proof of insuranceOk no problemThey said have it there by MondayMonday comesI call and ask if I can email a copy of my insurance card to themNo I must deliver itReally? folksI stop working race to staples pay to print my insurance card because mine is in my car, in the SHOPNot proof of full coverageSo I go BACK to staples pay to have my full coverage printed, on a shared policy with my sister, had geico send me another sheet stating I am an insured driver on the policy as of this date requestedI go through all these hoops and hurdlesThis miserable man calls me a liar saying the sheet says I was added to the policy which if he wasn't so incompetent could have read that was clearly not what the paper stated.I told him I would gladly get another letter from geico stating when I was added and when I walked out to call to get proof from geico I was locked out and told there was nothing more I can doI've never had to provide information so detailed and the letter I brought clearly did not state I was added to the policy todayWhatever "man" that has the capability of screaming at a woman like has no place in society or service industryI lost hours on my job trying to fulfill these tasks just to screw over another unappreciated guestThey don't care about you they want your money and will do anything necessary to ensure they get itI was very willing to provide the info requested and was accused of lying and locked out well before they closedThere are plenty reputable, honest, willing to rent you a car for half their total priceSave yourself from this horrible pitiful disgrace of an establishmentThey don't care about you and will do anything in their power to take your money

I contacted this rental company by phone after doing a web searchIt didn't dawn on me to check with the Revdex.com, apparently I should have as I see this business is not accreditedI was told that it would be $for the week and $taxThey said they had airport pickup and return (I found out later that they charged you for this service, I was never told that on the phone)When we picked up the car we found out that they only had used cars, 150,miles or olderOn their website it states: "We have a wide variety of new and used cars available to rent." There were no 'new' cars availableWe drove off with one car but had to return it because the passenger seat had a spring coming up, the 2nd cars seatbelt in the back did not work, the drivers side lock did not work properly, the rear door would not open from the inside, there was a loud clicking sound coming from the engine periodically and the ignition would have to be 'jimmied' to workThe car did get us to our destination and back but we were charged $not the $that we were toldWhen I called to talk to them about this their 'customer service' person, bullied and ridiculed meThis is not a reputable place of business

This business is pathetic They quote you a price over the phone They tell you to call once you are in the baggage terminal I called them three times The third time I called they told me to get a cab and they would reimburse me upon arrival They said the airport shuttle had just left THERE IS NO SHUTTLE!! They reimbursed and added it on the end of bill at time we returned vehicle They quoted $plus $Airport taxes and final bill was They tacked on a cleaning charge and gave me a dirty vehicle to begin with The door locks did not work, big burn hole in the seat, trunk button broke, key did not work properly in the ignition I complained when I delivered vehicle back but they just gave me a card for the boss of which I will follow up They take in a 18% tax but what do they pay into state Someone needs to check into this company They gave us a pink copy at time of cheand the final bill was a yellow copy with those things added Crooks with a capital C!!!!