Phoenix Car Rental

this is the worst rental company in the United States. they have terrible cars their employees are rude and insulting and they yell at you. their cars are unfit for the road.

Worst customer service I've ever dealt with. Everyone is rude. I rented a car for one week which was supposed to be $200. $400 was taken out of my account & $200 was supposed to be reimbursed after I returned the vehicle, which I did. They only reimbursed 38$ & refuse to explain anything to me over the phone. NO ONE explained the price change even though I asked multiple times in person & it was confirmed that $200 WOULD be reimbursed. if you rent from these guys, they will all treat you like trash. The rental car choices are as trashy as their customer service. Avoid this place.

Phoenix Car Rental

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Well, where should I begin???..... This place should be called Phoenix rip off Car Rental. This place is a joke from the staff and the unprofessionalism to the run down pieces of s& vehicles they provide. I would honestly rate them a negative 10 if it was possible. WARNING Do not rent from these guys!!!! Shady as could be with absolutely no customer service skills. I cannot imagine how this joke of a company has been in business for 1 month let alone 45 years! Seriously, if you are reading this and thinking of renting from here steer clear away. It all started with the snooty man who answered the phone named ED (The Owner) or supposedly that was his name. He had a bad attitude from the get go and wouldn't even let me get a word in. I was calling them to get more info on a rental for 3 days but he just quoted me $140-189 plus tax said it would be a "Chevy Malibu" and hung up. I called back because I needed more info and details. He just told me to "pick up the car between 3-6pm and bring 400 dollars cash" then hung up again. So I call a third time to ask if I can pick up the vehicle from there west side location because that would be more convenient for us and he said "not a problem" . So at this point I knew it was last minute but I just wanted to get my wife and I out of Phoenix for our 14 year anniversary despite all the negative reviews and all the red flags. So I went with the flow because one of my buddies had recommended me using this place. Boy was he wrong!!! When I got to the West side location the next day right around 5:45 pm to pick up my so called Malibu. The man who finally decided to show up to the counter, after I waited ten minutes in the heat with my two kids and wife, I believe he said his name was "Mario". Right off the back he had a bad attitude and was very angry and rude. He said there was No Malibu ready for me but he did have an Impala so my wife and I decided that would work. I signed one paper gave him my 400 cash and never once did "Mario" do a walk around or a check list of the vehicle! "What rental company doesn't do a walk around or inspection first?" So we drive off and it's still light outside. We take our kids to my mom's house to drop them off so my wife and I can go home and pack everything and head out of town. Well by the time we got the kids to my mom's and got home and everything packed it was late & dark outside. We start up the "Impala" and the front passenger side headlight is out!!!!!! OMG words can't describe how mad I am already at this point...... So of course Auto zone and O'Reilly are closed at that point. I call Phoenix Car Rental and leave multiple messages for whom ever to call me back asap! No Call back, so my wife and I decided to just wait till the morning when they open up because we were already exhausted. The next morning comes I still have not received a call back and no one answered their phones until 9:15 am and they claim to open at 8am. And the kid or man who finally answered told me to "take it to Auto zone but don't tell them it's a rental because they cant legally help you". I told him NO I will bring it to u guys and you will fix it . So I run the car up to the West side location to change out the headlight and it ends up taking them an hour to do a 5 min job!!! Meanwhile my wife and I are sweating our tails off waiting OUTSIDE for them to fix it. Not one time were we offered water or any thing to accommodate us for there wrong doing. We also asked for the registration and insurance but we were told the one slip of paper I signed was all we needed as our proof of everything, but yet their was NO make or Model or VIN number written down. So we drive to California and have a blast for 3 days. And on our way back on Saturday we give them a courtesy call around 2-3pm to inform them we were going to be a half hour late or so and what does he suggest we do to drop off the car. The rude monotone voiced gentleman said bring it back Sunday morning and he's going to charge us for another day and hung up the phone. We called back numerous times to talk to him like civilized adults but he did not want to hear anything we had to say and kept hanging up. Sunday morning we show up to drop off the car and instead of empathizing, sympathizing or even recognizing any of their WRONG DOINGS. He simply had the audacity to tell my wife and I to LEAVE his property because we were trespassing ("But how are we trespassing when we were dropping off their Rental car to there property?") all we wanted was ONE of their employees to look us in the eye and tell us this wasn't a SCAM from the get go!!!!! He did not accommodate us for all the BS we went through and he charged us more and gave us no deposit back. What a scam don't fall victim like we did. GO ELSEWHERE. I don't know how this man sleeps at night knowing he is just taking peoples money hand over fist.THIS COMPANY NEEDS TO BE SHUT DOWN ASAP!!!!

DO NOT, I REPEAT DO NOT GO NEAR THIS COMPANY. Complete scam! The quotes sound great, but once you go to the actually location you are greeted with rude, rushed, and sneaky customer service. Beforehand I asked for a copy of all the charges I would be given and the guy at the front desk hesitated, therefore making me hesitant about the company. I had given him a drivers license and debit card by then and demanded he give it back, he reassured me that nothing was chargedand I left their business in search of a legit car rental company. Alright, that was done, so a week later, a day after I arrived back home from vacation, what do I see?! $450.00 charged to my card from Phoenix car rental. No way! I immediately called them! They rudely told me that they had to review a video tape because if I decided to cancel there was a $80 charge to my card. EVEN WITH AN $80.00 charge, why would $450.00 be taken from the card. Anywho called them the next day, spoke to a man who claimed his name was OTIS G[redacted], he said that $370.00 was refunded to my card and the rest would be refunded after he reviewed the video (checked my card, NOTHING WAS REFUNDED!). By then I was mad! I wanted to fly back to Phoenix just to handle this case so I asked for an address so I could get a better understanding of the charges, that's when OTIS G[redacted] tries to persuade me that he was working from his headquarters in California but refused to give me an address and said I would need an appointment. Come on now! I don't know what kind of bogus scam company they are trying to run, but DO NOT GO NEAR THEM! I wish someone had warned me beforehand. I filed a claim, I will never deal with this business again!

Nasty owner..I asked about the charges and he blew a fuse..Turns out he does this to all customers

Then they advertise $129 a week but when you get there it's 189 ++++..

When he get s finished adding all the midden fees it ads another $40 some dollars plus taxes....Question him on it and he'll yell at you..

They charge a $ 11 dollar and change cleaning fee for cars that have almost 200k miles and are filthy..The cars are deplorable..

STAY WAY ..

This Company Has The Worst Customer Service , Hidden Fees And Very High Milage Vehicles That Break Down . When We Called Them To Ask For Assistance All They Did Was Blame Us For The Breakdown . RIDICULOUS !

This business is pathetic. They quote you a price over the phone. They tell you to call once you are in the baggage terminal. I called them three times. The third time I called they told me to get a cab and they would reimburse me upon arrival. They said the airport shuttle had just left. THERE IS NO SHUTTLE!! They reimbursed and added it on the end of bill at time we returned vehicle. They quoted $189 plus $18. Airport taxes and final bill was 273.64. They tacked on a cleaning charge and gave me a dirty vehicle to begin with. The door locks did not work, big burn hole in the seat, trunk button broke, key did not work properly in the ignition. I complained when I delivered vehicle back but they just gave me a card for the boss of which I will follow up. They take in a 18% tax but what do they pay into state. Someone needs to check into this company. They gave us a pink copy at time of check-in and the final bill was a yellow copy with those things added. Crooks with a capital C!!!!

do not use this car rental place no matter what situation you're in they are a rip off their cars don't run worth a darn they quote you a price and then try to charge you triplethe amount stated the people that work there are all extremely rude I don't see how this place stays in business do not use

I was in need of a car while mine was in the shop ASAP. I called around to place close to my job and found this place for $129 a week what a deal. They were not friendly and customer service was horrible. I should have stayed a way the same day 5 hours later I was overheating on the freeway. I had driven the car less than 15 miles. The car flashed red and made an alarm noise so I pulled over immediately. I called in to let them know what was going on and the guy yelled at me to get off the freeway that I was going to ruin his engine. I was already pulled over on the freeway I do know better.

I had to call a friend for help and got to a safe place, Phoenix Car Rental said they would call me back within the hour. I didn't think they would since it was after hours.I asked the guy on the phone what they were going to do, he said I don't know we will figure it out later.

I had figured out from the customer service that they were going to be no help, so I just went back the next morning and gave them their keys. They made me go back and physically show them where the car was and they would not give me back any money until they found out what was wrong with it.

Later in the afternoon I got a call from Ed the only guy that was kind of nice and he said I was going to be charged about $70.00. I didn't argue over the phone I just showed up in person.

I asked in person why so much, they charged me $39.99 for the rental and the rest in fees, my exact total was $68.10. Keep in mind I had the car for a few hours and when it broke down they did not offer any help for me to get back to them. I told the guy that was too much for a few hours and he said "you are lucky we aren't charging you for the whole week"

All of the other negative reviews are accurate. Save yourself some money and aggravation and rent elsewhere. Don't let the Brooks Brothers shirts and toupee's fool you! Just say NO!

February 19, 2014

 

Dear Ms. [redacted],

 

 

I am sorry that you received inferior service when you returned your vehicle to our location. We hope you will accept our sincere apologies for the inconvenience your party...

experienced when you came back. We know the incident must have been very unpleasant for you. The representative in question will receive special training during the next week so he will be better prepared to serve every customer with the utmost in customer satisfaction. Below is a break-down of your charges for your convenience.

 

You rented an Impala on February 3"' for a week. Your rate on the rental was $129. The $300 deposit you put down was for one weeks' worth of car rental which appears clearly on the face of your rental agreement. Nowhere in the paperwork does it state you can keep a vehicle for longer than a week on one deposit. We are sorry if you did not understand this but it appeared clearly on the face of your rental contract.

 

Because you paid with cash, there is a $16.95/day liability surcharge. This charge also appears clearly on the face of your rental agreement. It is also explained on the second page of the agreement you signed with your license copied on the bottom.

 

You failed to return our vehicle on time at which point it had to be picked up. The vehicle was kept one day longer than your contract stated therefore an additional day must be charged ($39). Another day of the liability  surcharge was incurred  ($16.95) and the pick•up fee is $75 which was waived. With  the

$129/week plus the $39 for the additional day and $135.60 for the liability surcharge {8 days' worth) plus your taxes, your total bill amounts to $380.65. You put $300 down for deposit and your rental bill currently exceeds this deposit. An owed amount of $80.65 is due.

 

As a result of your dissatisfaction with the customer service over the phone, please accept this gift of

10% off your next rental with us. Hopefully this helps restore your faith in Phoenix Car Rental and our endless pursuit to customer satisfaction.

 

Please let me know if you need any additional information.

 

Sincerely, 

 

I contacted this rental company by phone after doing a web search. It didn't dawn on me to check with the Revdex.com, apparently I should have as I see this business is not accredited.
I was told that it would be $129.00 for the week and $30.00 tax. They said they had airport pickup and return (I found out later that they charged you for this service, I was never told that on the phone). When we picked up the car we found out that they only had used cars, 150,000 miles or older. On their website it states: "We have a wide variety of new and used cars available to rent." There were no 'new' cars available. We drove off with one car but had to return it because the passenger seat had a spring coming up, the 2nd cars seatbelt in the back did not work, the drivers side lock did not work properly, the rear door would not open from the inside, there was a loud clicking sound coming from the engine periodically and the ignition would have to be 'jimmied' to work. The car did get us to our destination and back but we were charged $223.46 not the $159.00 that we were told. When I called to talk to them about this their 'customer service' person, bullied and ridiculed me. This is not a reputable place of business.

Never rent here if you can avoid this place. Terms and charges are not explained at time of rental. The people aren't friendly it's as if they know they're doing a disservice to the Phoenix area. Cars are also older not as viewed on website. Brakes were grinding on the car the whole trip. Car alerted me that service needed to be done while traveling to California from Phoenix. I had to pay $355 for a subpar Chevy Impala from Friday to Monday.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

 

This company continues to be dishonest. I did not rent an impala, I rented a four door Chevrolet cavalier. The representative at the food specifically stated that the insurance was taken care of with the rental fee. This company rips those in need off and then blatantly disrespects and humiliates them

my experience was terrible. they ripped me off. the car they rented me was crap and when I returned to ask too exchange it he got an attitude with me and my bf because he was wrong for renting a car that needed repairs. very disrespectful verbal assaulted my bf crusing and yelling. the initial rate was $449.00 for 4 days but when I returned the vehicle to get it exchanged I already put a full tank of gas and he refused to put me in another vehicle. overcharged me for 1 day $218.00 and wouldnt refund the gas. im not sure how this man is in business...YOU CAN NOT TALK TO PEOPLE THEY WAY HE DOES...and hide behind a counter...

Terrible is all I have to say. Van was a piece of junk. Had to use a knife to unlock passenger door. We feared doors would fly open at any moment. Seat belts stayed locked and nearly choked out passengers. Dirty, broken parts, stains, burns yet they charged us a cleaning fee. Oh the fee's, $99 turned into $280, what a joke. While going up hill the engine sounded like it was going to explode. Van was given to us on empty, but when we returned with more gas no discount was given. Completely rude when we asked about extra charges. Sincerely, stay away from these dangerous vehicles and crooks. Also known as Saban car rental.

Phoenix Car Rental [redacted], is a rental car place that should be called "junkyard rentals" "you can rent from us" but "rent at your own risk" and if you leave anything behind in the cars, well thats your fault because "finders keepers losers weepers"

Phoenix Car Rental is a complete sham. I gave them $300.00 to rent a car for one week at $129.00. They assured me that I would receive the balance when I returned the car. Upon returning the car they quoted me a lot of fees and taxes. So, not only were they keeping the entire $300.00 butt they said I owe them another $14.00.

Consumers beware this place is a rip off!

HORRIBLE PEOPLE. THEY TOLD ME TO [redacted] OFF. MY CREDIT ON FILE HAD A NEGATIVE BALANCE AND INSTEAD OF INQUIRING ABOUT IT AND NOT ASSUMING WE WERE CROOKS, THEY GUY (NOT SURE WHAT HIS NAME IS) TOLD ME HE IMMEDIATLEY CALLED THE COPS AND THREATENED US. THEY SHOULD NO BE RUNNING. IT WA MY FAULT THAT I DIDN'T LOOK AT THEIR YELP.

Horrible experience with this company! Poor customer service. Will never go with this company again!its not worth savings!